Impeccable guest service is at the heart of every 5-star hotel in Malibu. From the moment you enter the lobby, staff attend to your every need, whether arranging customized tours or providing in-room massage treatments. Additionally, hotels have to feature upscale conveniences to be entitled to a 5-star rating. These can include luxury bath products, spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.