Exemplary guest service is integral to every 5-star hotel in Harrold. From the moment you arrive, staff cater to your every need, whether arranging valet parking or providing a turn-down service. What's more, hotels must offer upscale amenities to obtain a 5-star rating. These can include luxury bathrobes, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.