Exemplary guest service is integral to every 5-star hotel in Florence. From the instant you arrive, staff cater to your every need, whether offering luggage assistance and storage or providing in-room massages. On top of that, hotels must offer top-rate amenities to be entitled to a 5-star rating. These can include luxury bathrobes, on-site spa facilities, swimming pools, gastronomic restaurants and knowledgeable concierge.