In Annai, a hotel must provide a certain amount of upscale conveniences to be rated 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their exceptional standard of service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may also offer special touches like a welcome gift.