Flawless guest service is the hallmark of every 5-star hotel in Amel. From the instant you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room beauty treatments. Also, hotels must feature upscale conveniences to be considered for a 5-star rating. These can include deluxe baths, spas or saunas, swimming pools, gourmet kitchens and knowledgeable concierge.