レイク ジェニバの四つ星ホテル

「All the hype ended up not so grand of a stay. Beds aren’t comfortable, the club lounge was not worth the money for the food they served and they tack taxes and fees on everything from the resort fees to the club lounge to the rooms. Made the mistake of Easter weekend and were over run with families with small children running around. They have a reward point system that no one tells you about and good luck getting any receipts to submit for it! Highlight of the stay was not part of...

「Love this place !」

「very good!」

「When we asked beforehand to make sure about getting code for entering condo their reply message was like "there is nothing to do from your end--". But we could not enter condo till 7:00 pm (3 hours after the start of rental period) because the office forgot to send any message. We wasted important time and had to call the office using a mobile phone that costed a lot because it was thru oversea-call. We would like the office to consider about some compensation for this matter!」