Really enjoyed our stay, the quality of the rooms and housekeeping etc was fantastic, rooms were spotless and turned down twice a day. The food was cooked well and a good range of choices, although often stayed on the safe side. The staff we all pleasant and friendly but with the exception of the spa staff it wasn't knock your socks off service. A slight hiccup with the WiFi when we arrive was dealt with very swiftly and they were always on hand to help with any issues or questions. When we visited it was extremely hot (high 30s-40) and so sitting outside in the evening wasn't always the most pleasant and there wasn't a great deal of choice for chilling out late at night. It feels very well suited for families and perhaps slightly less so for couples. Very enjoyable stay, would definitely recommend the private pool option.
Alex
2024 年 6 月に 3 泊滞在
8/10 (良い)
Johannes
2024 年 6 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Johannes
2024 年 5 月に 7 泊滞在
6/10 (普通)
Karen
家族旅行
2024 年 5 月 31 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Unfortunately all five of us staying there contracted a vomiting bug - thankfully not until towards the end of our trip. There was little variety of food choices, and food in the beach /pool areas often uncovered. Rooms were spacious, and in the main the staff were friendly and attentive. The beach area was a nice antidote to the pool, the walkways around which were very slippy.
Karen
2024 年 5 月に 7 泊滞在
8/10 (良い)
Iswarduth
カップルで旅行
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel, staff very friendly n welcoming, food good.
Didn’t had the chance to go to the Italian restaurant.
Due to ongoing construction work near z hotel and strong winds (the last 2 days), there were lot of dust on the balcony,
Iswarduth
2024 年 5 月に 7 泊滞在
8/10 (良い)
Christina
家族旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was nice. They needed more activities at the resort . Due to the weather, more covering for evening meals. It was cold outside at night.
Christina
2024 年 5 月に 4 泊滞在
6/10 (普通)
Sheila
2023 年 11 月 14 日
Sheila
2023 年 10 月に 7 泊滞在
8/10 (良い)
Peter
家族旅行
2023 年 10 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great resort with fab animation
Great hotel. Location was ok but hotel had everything you needed. Front desk and animations staff were great but felt the male staff in restaurant were slack and not helpful. My main complaint was that for the 4 days of our stay we were unable to book any of the ala carte restaurants. We was told at check in that we could each have one complimentary dinner at each of the 3 restaurants but would needed to reserve them. So on check in I asked them to book my restaurants and was told there no availability for the duration of my stay, which felt like but of a scam. Other guests had same issues. It’s seemed guests that check in on weekend book up the restaurants for the week and if you check in midweek like us there was nothing available. This needs to change and maybe guests should only be allowed to book one or two days in advance to give everyone a fair chance. Having said that the main buffet restaurant was very good! The hotel should also consider having some better tv channels especially sport as we could not watch any football and neither did any of the hotel bars have screens.
Peter
2023 年 10 月に 4 泊滞在
10/10 (非常に良い)
Eric
カップルで旅行
2023 年 10 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing. I was here with my wife for our 10 year wedding anniversary. We went during half-term so there were a lot of kids but it was fine. The place is so huge that there are still plenty of quiet areas. The spa with a pool, hot tub (that could of been a little hotter), steam room and sauna were fantastic. The food options were great and I really loved the choice. You have to book the other restaurants before you arrive because I couldn’t get into any of them. Download the H club app before you get there. The entertainers where first class. They worked hard and brought such great vibes to the place. I wish them all the best in their future careers.
Overall first class service, all the staff were so helpful and kind. I would recommend to anyone.