Dear Tatsuya san先日のご旅行でもまた当ホテルをお選びいただきまして誠にありがとうございます。 再びのご滞在を楽しんでいただけたことを嬉しく思います。チーム一同、お客様の「ハノイの家」にまたお迎えできることを楽しみにしています

Dear Yasushi さん 当ホテルでの素晴らしい体験、特にフロントデスクのスタッフのサービスにご満足いただけた様子を伺い、大変嬉しく思っております。客室に関する建設的なご意見に感謝し、施設の改善に役立てさせていただきます。もう一度、私たちをお選びいただきありがとうございます。またお会いできるのを楽しみにしています

Dear Mr. Koji,We are thrilled to receive your perfect 5-star review! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.We're delighted you enjoyed our extensive breakfast buffet, featuring a variety of delicious options, including a la carte selections like the pho you mentioned. We strive to cater to all tastes and dietary needs, and it's wonderful to know we succeeded in pleasing your palate.It brings us immense joy to learn that our staff's kindness and attentiveness made your stay exceptionally comfortable. We prioritize creating a welcoming and supportive environment for our guests, and your feedback affirms our efforts.Knowing you'd definitely choose L'HÔTEL du LAC on your next Hanoi visit is the highest compliment. We look forward to welcoming you back and exceeding your expectations once again.In the meantime, please feel free to recommend L'HÔTEL du LAC to your friends and family planning a trip to Hanoi.Thank you again, Koji.

Dear Mrs. Yumi, We were thrilled to see your perfect rating! Your positive feedback truly means the world to us, and it lets our entire team know that we're delivering the exceptional experience we strive for.While we appreciate your rating, we would also love to hear more about your stay at L'HOTEL du LAC Hanoi. Is there anything we could have done to make your experience even better?Your insights are valuable to us, and they help us continue to improve and provide the best possible service for all our guests. If you have a moment, we'd love to hear from you in more detail.Thank you again for choosing us. look forward to welcoming you back soon!Sincerely,

Dear Mr. and Mrs. Kana, Thank you for taking the time to review your recent stay at our hotel. We're delighted to hear you were overall satisfied and appreciate your kind words.We take all guest feedback seriously, and your feedback helps us identify areas where we can improve the guest experience. We'll certainly discuss this with our team to see if there are ways we can better accommodate our guests in the future.Thank you again for choosing us, and we hope to see you again soon!Warmly,

Dear Mr. Satoshi, Thank you for sharing your positive feedback with us. We're delighted to hear that you had an excellent experience during your stay at our design hotel.It's heartening to know that you found our staff's service to be excellent, with their attentiveness and appropriate advice. Providing exceptional service is our top priority, and we're glad our team could contribute to the enjoyment of your stay.We're pleased that you enjoyed the quality and variety of our breakfast offerings. Your understanding of the room size, considering the location in the old town, is appreciated. Balancing comfort with the unique charm of the old town is something we strive for, and we're glad you acknowledged that.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back on your future visits. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share.Safe travels, and we appreciate your kind words!

Dear Mrs. Sachiko, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr. Wakaba, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Mr. Shin, Thank you very much for your most generous review and for sharing your recent stay experience at L’HOTEL du LACWhile we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive encouraging feedback such as yours, clearly expressing what it is that we are able to deliver. My team and I are very pleasure to know that you a great time with us, and that you were very impressed with our professional and friendly team. Please be assured that I will take the liberty of forwarding your feedback and compliments to the team.Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.I wish you safe travels home and many wonderful future stays at our hotel.

Dear Mr. and Mrs. Hideaki, Thank you for sharing your experience at L’HOTEL du LAC with us!We are thrilled to hear that you had a delightful stay with us, and that our staff exceeded your expectations with their exceptional service.We are pleased to know that you enjoyed our rooms, the breakfast, the skybar as well as our location. We appreciate your kind words about our staff. Thank you for choosing our hotel and we look forward to welcoming you back with better experience.Warm regards,

Dear Mr. Masakazu, Thank you for taking the time to leave a review following your recent stay with us.We are pleased that you thought our hotel was nice and simple however, we are disappointed that you felt our service levels were not up to the standard that we like to uphold.I have tried to contact you a few times to personally apologise and to be able to discuss this further but without any luck. If you could let me know when would be a good time for you to talk, I would be very happy to contact you.I appreciate your rating and I am sorry that we may not quite have been a perfect match for you on this occasion.Kind Regards,

Dear Mr/Mrs, Takayuki, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Mr./Mrs. MasatoThank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 10-Star review! We take pride in knowing our customers are happy with their experience.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Mrs. Erika, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr. Iwao, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Mr./Mrs Tomomi, Thank you for choosing to stay with us at L’hotel du LAC Hanoi and for sharing your perfect rating. We greatly appreciate your positive feedback.We're delighted to hear that your stay was excellent and that you found our team amazing, helpful, and friendly. Providing exceptional service is a top priority for us, and your kind words let us know we are succeeding in our efforts!Your satisfaction is important to us, and we're thrilled that you had such a positive experience during your stay. The next time you visit Hanoi, we would love to have the honour of hosting you for another amazing experience!Kind regards,

Dear valued guest, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr./Mrs Fumi, Thank you for choosing to stay with us at L’hotel du LAC Hanoi and for sharing your perfect rating. We greatly appreciate your positive feedback.We're delighted to hear that your stay was excellent and that you found our team amazing, helpful, and friendly. Providing exceptional service is a top priority for us, and your kind words let us know we are succeeding in our efforts!Your satisfaction is important to us, thank you for sharing a very constructive feedback, please assure that your comments are forwarded to related departments for further consideration. The next time you visit Hanoi, we would love to have the honour of hosting you for another amazing experience!Kind regards,

Dear Mr./Mrs. Kaoru, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Ms. Asami, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience.Thanks for your support, we really appreciate it!

Dear Mrs. Megumi, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr. Yuri, Thank you for choosing L’hotel du Lac Hanoi for your recent stay in Hanoi and for sharing your feedback.We greatly appreciate your positive rating. We're thrilled to read that you had an excellent experience with us, specifically highlighting our fantastic team. Providing top-notch service is a priority for us, and we're delighted that our efforts contributed positively to your stay.The next time you return to Hanoi, we would love to have you stay with us once again for another excellent stay.Kind regards,

Dear Mrs. Miki, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mrs. Kazuma,Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mrs. Mokudai, Thank you for choosing to stay with us at L’hotel du LAC Hanoi and for sharing your perfect rating. We greatly appreciate your positive feedback.We're delighted to hear that your stay was excellent and that you found our team amazing, helpful, and friendly. Providing exceptional service is a top priority for us, and your kind words let us know we are succeeding in our efforts!Your satisfaction is important to us, and we're thrilled that you had such a positive experience during your stay. The next time you visit Hanoi, we would love to have the honour of hosting you for another amazing experience!Kind regards,

Dear Mr. Naoto, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 10-score review! We take pride in knowing our customers are happy with their experience.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Mr. Yasuhiro, Thank you for choosing to stay with us at L’hotel du LAC Hanoi and for sharing your perfect rating. We greatly appreciate your positive feedback.We're delighted to hear that your stay was excellent and that you found our team amazing, helpful, and friendly. Providing exceptional service is a top priority for us, and your kind words let us know we are succeeding in our efforts!Your satisfaction is important to us, and we're thrilled that you had such a positive experience during your stay. The next time you visit Hanoi, we would love to have the honour of hosting you for another amazing experience!Kind regards,

Dear Mr./Mrs. Satoshi, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr./Mrs. Masahiko, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr. Tetsuya,Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Ms. Shiomi, Thank you for choosing to stay with us at L’hotel du LAC Hanoi and for sharing your perfect rating. We greatly appreciate your positive feedback.We're delighted to hear that your stay was excellent and that you found our team amazing, helpful, and friendly. Providing exceptional service is a top priority for us, and your kind words let us know we are succeeding in our efforts!Your satisfaction is important to us, and we're thrilled that you had such a positive experience during your stay. The next time you visit Hanoi, we would love to have the honour of hosting you for another amazing experience!Kind regards,

Dear Mr./Mrs Kudo, Thank you for choosing L’hotel du Lac Hanoi for your recent stay in Hanoi and for sharing your feedback.We greatly appreciate your excellent rating. We're thrilled to read that you had an excellent experience with us, specifically highlighting our fantastic team. Providing top-notch service is a priority for us, and we're delighted that our efforts contributed positively to your stay.The next time you return to Hanoi, we would love to have you stay with us once again for another excellent stay.Kind regards,

Dear Mr and Mrs. Sasaki, Thank you for sharing your experience at L’HOTEL du LAC with us!We are thrilled to hear that you had a delightful stay with us, and that our staff exceeded your expectations with their exceptional service.We are pleased to know that you enjoyed our rooms, the breakfast, the skybar as well as our location. We appreciate your kind words about our staff. Thank you for choosing our hotel and we look forward to welcoming you back with better experience.Warm regards,

Dear Mr./Mrs. Yuka,Thank you for choosing us at L’hotel du Lac for your recent stay in Hanoi and for taking the time to share your feedback. We greatly appreciate your kind words and excellent rating.We're delighted to read that you love staying with us to visit Hanoi. It's wonderful that our excellent location in the Old Quarter continues to meet your needs, offering easy access to the city's attractions. Thank you for your kind words about our team. We're pleased that our lovely and friendly colleagues left a positive impression on you. Providing welcoming and attentive service is a top priority for us, and I am very pleased to know we have succeeded on that front. We're also glad that you found your room to be spotlessly clean and the bed extremely comfortable. Offering a clean and comfortable environment is essential to us, as it should be for any quality hotel.We would love to have the opportunity to welcome you back to stay with us at L’hotel du Lac Hanoi for another wonderful stay.

Dear Mr. Toshiya, Thank you very much for your most generous review and for sharing your recent stay experience at L’HOTEL du LACWhile we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive encouraging feedback such as yours, clearly expressing what it is that we are able to deliver. My team and I are very pleasure to know that you and your family/friends have a great time with us, and that you were very impressed with our professional and friendly team. Please be assured that I will take the liberty of forwarding your feedback and compliments to the team.Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.I wish you safe travels home and many wonderful future stays at our hotel.

Dear Ms. Takayo, Thank you for sharing your experience at L’HOTEL du LAC with us!We are thrilled to hear that you had a delightful stay with us, and that our staff exceeded your expectations with their exceptional service.We are pleased to know that you enjoyed our rooms, the breakfast, the skybar as well as our location. We appreciate your kind words about our staff. Thank you for choosing our hotel and we look forward to welcoming you back with better experience.Warm regards,

Dear Mr. MasakiThank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mrs. JunkoThank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr./Mrs. MasakiThank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation with wonderful words. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Mr. Naoya, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience. Thank you for leaving positive review and a constructive feedback which is useful for us to improve our service.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Mr./Mrs Kazuki, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr./Mrs ErikaThank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr.Mrs AIThank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr. Tatsuya, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.

Dear Mr. Shiho, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr./Mrs Yoritaka, Thank you for sharing your experience at L’HOTEL du LAC with us!We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation with wonderful words “…..” . Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

Dear Mr. Shinichiro, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear M. Miki Oya,Thank you very much for choosing L’HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.

Dear Mr. Masami,Warm greetings from LHÔTEL du LAC! We very much appreciate your stay with us and kindly taking the time to share your wonderful feedback. It is our pleasure to be a part of your good trip. We are looking forward to welcoming you back.Sincerely,Anna AnhCustomer Service Manager

Dear Mr. Koichi,Thank you for your sharing your experiences with us, At L’HÔTEL du LAC we try to make all customer satisfy. Your feedback is value to our team having more motivation to improve hotel services to meet all guest demand in the single details.Thank you and Best regards,Anna Anh