セーフティボックス (室内)、デスク、ノートパソコン用作業スペース、遮光カーテン

レッド ルーフ イン エルクハートの口コミ

2 out of 5
レッド ルーフ イン エルクハート
2902 Cassopolis St, Elkhart, IN

口コミ

7.0

良い

評価 10 - 734 件の口コミ中 150 件が非常に良い" "
評価 8 - 734 件の口コミ中 246 件が良い" "
評価 6 - 734 件の口コミ中 171 件が普通" "
評価 4 - 734 件の口コミ中 106 件が不満" "
評価 2 - 734 件の口コミ中 61 件が非常に不満" "

7.2/10

清潔度

7.8/10

スタッフとサービス

6.2/10

設備とサービス

6.6/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

6/10 (普通)

Alex Van

良かった点 : スタッフとサービス、設備とサービス
The hotel has hard working people and provide a clean environment. Good place to stay on a budget.
2024 年 5 月に 2 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Alex,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ELKHART. I was happy to read you found our hotel staff to be hardworking and our hotel to be clean and budget friendly. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was clean and staff was helpful.
2024 年 4 月に 4 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for taking the time to write about experience at the RED ROOF INN ELKHART. Joseph, I am glad to hear that you found our hotel to be clean and our staff to be helpful. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Joseph, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was clean and staff was on it.
2024 年 4 月に 3 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for taking the time to write about experience at the RED ROOF INN ELKHART. Joseph, I am happy to hear that you found our hotel to be clean and you were pleased with our staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Joseph, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Belinda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel has really started to turn around! The rooms are very nice and its so quiet!
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Belinda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ELKHART. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the rooms to be clean and quiet prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 (非常に良い)

David、Courtenay

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No
2024 年 2 月に 1 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 15 日)
Hello David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Elkhart. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 (普通)

Larry

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Mattresses need to be replaced. Terrible. Property needs some help. Rusting fixtures walls dirty. Mold on Ceiling and in Bathroom
2024 年 2 月に 1 泊滞在
Samantha Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN ELKHART. You indicated that the mattress was not to your liking, the lack of cleanliness as it relates to the walls and the possible mold you described to have encountered in the bathroom hindered your experience. I will be sharing your feedback with management to ensure that your concerns are addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 (不満)

LaDonna

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Bed bugs attacked us in the room. The carpet was filthy almost as if it need a steam clean. Paint was chipping on the walls also
2024 年 2 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear LaDonna, I appreciate you sharing your feedback following your stay at the Red Roof Inn Elkhart. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the carpet and the insects you reported. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 (非常に不満)

LaDonna

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed bugs attacked us the first night we was there. The staff was apologetic and moved our room. The room conditions are horrible. Mold around the tub, carpet filthy, dog poop outside our door and furniture was outdated.
2024 年 2 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2024 年 2 月 5 日)
Dear LaDonna, I appreciate you sharing your feedback following your stay at the RED ROOF INN ELKHART. You indicated that the customer service was good. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Red Roof Management

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear David, We at the RED ROOF INN ELKHART are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 (非常に良い)

Roman

出張, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
2023 年 12 月に 1 泊滞在

4/10 (不満)

Y

ペット同伴の旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we arrived there was no one to greet us and I had to called them for them to come to the front desk. When we got to our room, it smelled like cigarettes and we asked for a different room and got downgraded to a 2 full size beds from a king bed. The floor in the room was very dirty and there was cigarettes everywhere around the area even though it was a smoke free motel. I would not reccomend this motel to anyone.
2023 年 12 月に 1 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Y,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. We regret the inconvenience you experienced regarding the unpleasant odor in the room. You also indicated that you were unsatisfied with the uncleanliness and the absent of the front desk staff. At Red Roof, the comfort of our guests are our top priorities, and we take cleanliness and maintenance seriously. We are very sorry for your experience. Your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 (良い)

Sunil

2023 年 12 月に 1 泊滞在

4/10 (不満)

tyler

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Oshane RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 10 日)
Hello Tyler,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ELKHART and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 (良い)

Dan C

家族旅行
良かった点 : 清潔度、スタッフとサービス
Good place to stay that is quiet, affordable, and around lots of restaurants. Staff is courteous and tries to help with issue and questions.
2023 年 11 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 20 日)
Hello Dan C, hank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Elkhart. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. It's truly rewarding to read that you were pleased with the affordability of our location and the hospitality of our staff. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Tina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very helpful and friendly
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Tina, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Elkhart. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness and helpfulness of our staff. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Lawrence

2023 年 11 月に 1 泊滞在
Beth A Ronzone General Managerからの返信 (投稿日 : 2023 年 11 月 16 日)
Lawrence, I am sorry that you were unhappy about having to go to the second floor. As I explained we are unable to make any changes to an Expedia reservation. I feel like we had everything we resolved when you checked out. Please stay with us when you come back to pick up your camper.

10/10 (非常に良い)

Theresa

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean great service
2023 年 11 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Theresa, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Elkhart. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of our staff and the cleanliness of your room.Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Pete

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
easy in and out
2023 年 11 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 11 日)
Hello Pete,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Elkhart. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is so rewarding to read that you enjoyed the convenience of location. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, Tianna Red Roof Management RediResponse Specialist

4/10 (不満)

Jamey

良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
Needs deep cleaning and updating with a contractor
It's just dirty. But it was cheap what do you expect. Looks like the tried to update the room but horrible just out dated and dirt motel. Was a good price for last minute stat
2023 年 11 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Jamey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the property, prompting your 4/10 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 (良い)

Theresa

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 6 日)
Hello Theresa,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Elkhart appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

4/10 (不満)

Michael

気になった点 : スタッフとサービス
Rooms are ok but exterior is poor. Parking is inadequate. Poor staff.
2023 年 10 月に 1 泊滞在
Beth Ronzone General Managerからの返信 (投稿日 : 2023 年 10 月 28 日)
Michael,I am very disappointed that you felt my staff didn’t give you superior service. I hope you give us another opportunity the next time you are in Elkhart

10/10 (非常に良い)

Jordan

2023 年 10 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 14 日)
Hello Jordan, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Elkhart appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

2/10 (非常に不満)

joseph

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rooms were awful. rust in the bathtups. had to check four rooms before we were a ble to stay one night. did not stay second night i have breathing condition and the rooms were very smoky. i want t refund for the seconds night for two rooms. the front desk apologized but said i have to get the refund from expedia
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Joseph,Thank you for taking the time to tell us about your stay at the Red Roof Inn Elkhart. I am disappointed you had a less than satisfactory experience which prompt your 1/5 score. The situation you described regarding the room, the rust bathtubs and the other highlighted concerns that hindered your stay. Please accept our sincerest apologies for the impact this had on your stay. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

4/10 (不満)

Bernard、Rochester

グループ旅行
気になった点 : 設備とサービス
Rooms need cleaning and painting, new flooring and caulking of shower area. This property is very tired. Front desk staff polite and accommodating. Rooms never got cleaned, beds made and bathroom never got cleaned. No new towels or waste baskets emptied.
2023 年 10 月に 2 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Bernard,Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. It's great to read that you were pleased with the hospitality of our staff. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the room, the uncleanliness and the other highlighted concerns that hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Tristan

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Conveniently located
2023 年 10 月に 2 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 14 日)
Hello Tristan, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Elkhart. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's so rewarding to read that you found our location to be convenient to your travels. Red Roof value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The team at Red Roof Inn were super friendly and helpful. They welcomed us upon arrival, helped us when we couldn’t get into our room, and even mailed us back an item that was left behind. The room was comfortable but a little dated; however, we spent little time there as we came for a football weekend. It was reasonably priced for the weekend and Gameday being at Notre Dame.
2023 年 9 月に 2 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. We're happy to see that our friendly staff, who warmly welcomed you and assisted when you needed help, along with our reasonable prices positively impacted your stay. However, you indicated that you found it to be a bit dated. I appreciate you bringing this to our attention. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Rachel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very friendly n kind.
2023 年 9 月に 1 泊滞在
Abigail RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 24 日)
Hello Rachel,Thank you for taking the time to tell us about your stay at the Red Roof Inn Elkhart. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our good customer service. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

10/10 (非常に良い)

LOUISE、DAYTON

家族旅行
良かった点 : 清潔度、スタッフとサービス
This is an older property with basic amenities. That said, it was clean, quiet and safe. The rate was high, but we were happy to find a room available the same weekend as a Notre Dame home game,
2023 年 9 月に 1 泊滞在
Beth A Ronzone General Managerからの返信 (投稿日 : 2023 年 11 月 16 日)
Louise,Thanks for the nice review. Please come and see us again. GO IRISH!!!!

2/10 (非常に不満)

Destiny

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a lot of reviews for bedbugs, the room was dirty, had sketchy people standing outside of our room being obnoxiously loud and even knocked on our door in the middle of the night.. definitely WILL NOT BE COMING BACK!!
2023 年 9 月に 1 泊滞在
Abigail RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 22 日)
Hello Destiny,Thank you for taking the time to tell us about your experience at the Red Roof Inn Elkhart. I'm disheartened to see that your stay was less than satisfactory. You indicated that you were unsatisfied with the unclean room, the environment, noise disturbances and the other concerns you described. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

6/10 (普通)

ann

家族旅行
良かった点 : スタッフとサービス
Very quiet for a Saturday night Beds were comfortable
2023 年 9 月に 1 泊滞在
Devorine Red Roof Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Ann,Thank you for responding. I am so happy that you found our accommodations to be very quiet and our beds comfortable following your stay at the Red Roof Inn Elkhart location. Please know that Red Roof values you as our guest and appreciate your business. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Kevin

2023 年 9 月に 1 泊滞在
Kerry-Lee RediResponse Specialist.からの返信 (投稿日 : 2023 年 9 月 10 日)
Hello Kevin, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ELKHART . It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee RediResponse Specialist.

10/10 (非常に良い)

Jermaine

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Kerry-Lee RediResponse Specialist.からの返信 (投稿日 : 2023 年 9 月 10 日)
Hello Jermaine, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN ELKHART . It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee RediResponse Specialist.

2/10 (非常に不満)

Catherine

ペット同伴の旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Supposedly smoke free room! After a walk, my dog refused to reenter the room because of the smell. Next night my nightgown stunk from the smoke smell.
2023 年 8 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 6 日)
Hello Catherine,Thank you for your review. We are disappointed to see your 1/5 score and to know that you found the room to have an odor, which hindered our stay. We appreciate you bringing this to our attention, as at Red Roof we strive to provide satisfying stays for our guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

alton

良かった点 : 施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 4 日)
Hello Alton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ELKHART and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2023 年 8 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 2 日)
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ELKHART and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

4/10 (不満)

Jaime

気になった点 : 施設のコンディションと設備
Disappointing
Hotel and rooms need restoration, upgrades, painting, new carpets , bathroom is Disgusting, tub is old , cracked and mouldy , holes in walls, this hotel deserves only one star
2023 年 8 月に 2 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Jamie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ELKHART. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with painting, the old tub and all the other concerns that you mentioned. These concerns will be taken into consideration. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 (普通)

Clifford

良かった点 : スタッフとサービス
Get what you pay for...
Killed a cockroach in the bathroom. Bathtub had what appeared to be mold in some creases. Service was pleasant.
2023 年 8 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 31 日)
Hi Clifford,Our staff would like to thank you for your shared comments. We appreciated your 6/10 score and we were pleased to read that you found our service to be pleasant. However, you indicated that the listed insect and the discolored bathtub creases hindered your experience. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. Thanks once again for sharing with us and we would love to host you again so that we can improve the impression left with you.With appreciation,XaoRediResponse Specialist

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Not a bad place to sleep
The toilet is running non stop and is kind of noisy Not all outlets work. The picture of leaves is pretty. Lampshades are skewed. Not a bad place to sleep. Quiet neighbors. Quiet location. Near lots of places of interest. The lady at check-in seemed annoyed, not very friendly, maybe because it's late. No breakfast here which is okay.
2023 年 8 月に 1 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ELKHART. We value you as our guest and welcome your 8/10 score. It's great to read that we have a quiet location, quiet neighbors and are nearby lots of places of interest to you. However, regarding your comment that not all outlets work, the toilet is running non stop and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Xao RediResponse Specialist からの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you for sharing your perfect rating with us, Lisa. Our staff at the Red Roof Inn Elkhart was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

6/10 (普通)

ov

出張
気になった点 : スタッフとサービス
Took asking twice for them to clean room
2023 年 8 月に 5 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 9 日)
Thanks for sharing, Ov. The staff at the Red Roof Inn Elkhart appreciated your 3/5 score. You stated that you had to request cleaning twice before it was done, which was a bit saddening. Please accept our apologies.Thanks once again for sharing. We would love to improve the impression left with you.Regards,XaoRediResponse Specialist

4/10 (不満)

Kristin

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Uncomfortable Bed
My mattress had huge dip in it. It was very uncomfortable. My daughter got eaten by something in her bed. She had bites all over her body. When we mentioned that when we were checking out, we got no response, just weird look.
2023 年 8 月に 3 泊滞在
Linton Rediresponse Specialistからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Kristin,Thank you for taking a moment to write a review following your recent experience at the Red Roof Inn Elkhart. We are sorry you had a less than delightful experience due to the issue with your mattress and the other concern mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

6/10 (普通)

Christopher

2023 年 7 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2023 年 8 月 16 日)
I appreciate the time that you took to share your sentiments with us, Christopher. Our team at the Red Roof Inn Elkhart appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

2/10 (非常に不満)

doug

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very VERY unclean, complained to staff, "Well there all like that" WOW. Tub Not cleaned, floors were absolutely filthy, turned my white socks black!! Dried coffee all over the table. Canceled my second night, afraid of the bed slept sitting in the chair after all this. Requested refund from expedia, have not heard boo
2023 年 7 月に 2 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 28 日)
Hello Doug, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Elkhart. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the lack of cleanliness in the room, along with the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. I am so disappointed that you did not enjoy your stay, promoting your 1/5 score.We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

2/10 (非常に不満)

Douglas

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
small room but was very clean and well suited for our needs
2023 年 7 月に 6 泊滞在
Nishaye Red Roof Managementからの返信 (投稿日 : 2023 年 7 月 22 日)
Dear Robert, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Elkhart. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. However, I am saddened to read that the quantity of the room wasn't to your liking. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Marcia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Have stayed at this motel several times. Come back because of dog friendly, shopping friendly and restaurant availability
2023 年 7 月に 1 泊滞在
Beth A Ronzone General Managerからの返信 (投稿日 : 2023 年 7 月 18 日)
Thank you.

8/10 (良い)

Bianca

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Room was very clean, check in/out was fast and easy. However, it was very noisy. There were people partying in the room right next door from about 3am to 6am. People were going in and out and knocking every 5 mins. The doors are so close it sounded like they were knocing on ours. The room was neat and tidy but it had a bad stench, not unbearable but smelled like maybe smoke even though it was supposed to be a smoke free room. Probably wouldnt stay there again.
2023 年 7 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 7 月 19 日)
Hi Bianca,Thank you for taking the time to write a review of your stay at the Red Roof Inn Elkhart. It's really nice to read that you took liking to our rooms tidiness and cleanliness. However, please accept our most sincere apologies for the concerns you described regarding disturbance caused by other guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

10/10 (非常に良い)

Christian

2023 年 7 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 7 月 13 日)
Hello Christian,Thank you for taking the time to write a review of your stay at the Red Roof Inn Elkhart. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

2/10 (非常に不満)

Tussanee

2023 年 7 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 10 日)
Hello Tussanee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ELKHART and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
good free coffee!
2023 年 7 月に 1 泊滞在
Beth A Ronzone General Managerからの返信 (投稿日 : 2023 年 7 月 5 日)
Thank You Eric.