We have just enjoyed a fantastic week. The room was superb, with wonderful views of the sea (we had a suite on the top floor). The room was spacious, with a huge spa bath, large ensuite shower, additional toilet and two balconies - well worth the money.
The staff were outstanding, and could not be more welcoming or helpful. They spoke excellent English and organised both trips we went on (Knossos Palace and Imbros Gorge with IO Tours - both very highly recommended). The breakfast was super, with a great range every day. We ate in a couple of times and it was good value for a hotel; however, lots of choice for restaurants within a 15 minute stroll down to the harbour.
We will definitely stay here again on our next visit to Chania.