We only stayed for two days. Staff was lovely. Our keys stopped working multiple times but other than that not many complaints.
Amanda
2024 年 6 月に 2 泊滞在
8/10 (良い)
Donald
カップルで旅行
2024 年 6 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They don't know if you are a VIP guest when you check in. So you have to make them aware of you will be in line for an hour checking in. VIP check in is at another level.
Lots of food options. The buffet is very good considering it's a buffet. I've been to about 20 Mex hotels and this is one of the better ones for the rating. Karen at the front desk is amazing and very helpfull.
Donald
2024 年 6 月に 4 泊滞在
8/10 (良い)
Sandra
家族旅行
2024 年 6 月 16 日
良かった点 : 清潔度、スタッフとサービス
The restaurants and food were good. Variety dining experience was fun. I was not impressed with buffet. I highly recommend Royal access. It is totally worth it. The rest of the promises are too crowded and service is not as prestige. Shows at night were good. Access to the beach is great. Overall we loved our stay here.
Sandra
2024 年 6 月に 4 泊滞在
10/10 (非常に良い)
john martin
カップルで旅行
2024 年 6 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love the service. We love the food. We love the entertainment. We felt the bar needed a variety of beer. Swimming pool hours should be extended til 10pm. Kareake is a great idea but should last longer. It felt like we barely started and it ended. Music needs to be playing for couples to dance after kareake. Bar is open but no music is boring. AC is needed in elevators.
john martin
2024 年 6 月に 4 泊滞在
10/10 (非常に良い)
Joel
カップルで旅行
2024 年 6 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
Joel
2024 年 6 月に 4 泊滞在
6/10 (普通)
Donald
2024 年 6 月 13 日
良かった点 : スタッフとサービス
Donald
2024 年 5 月に 8 泊滞在
8/10 (良い)
Sanghee
家族旅行
2024 年 6 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They have beautiful beach front and great foods in restaurants, but admin staffs are a little less kind due to heavy work.
Sanghee
2024 年 6 月に 3 泊滞在
10/10 (非常に良い)
Olga
2024 年 6 月 10 日
良かった点 : 清潔度
Olga
2024 年 5 月に 3 泊滞在
8/10 (良い)
Jeanne
2024 年 6 月 10 日
良かった点 : 清潔度、施設のコンディションと設備
Jeanne
2024 年 5 月に 9 泊滞在
10/10 (非常に良い)
Maureen
2024 年 6 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful beach. Hard working lovely staff. Excellent variety and quality food in the buffet. Evening meals at the a la carte restaurants were not as high quality as the buffet. Multiple drinks available at the bar. Bar staff were excellent. Pools are clean and nice. Lots of activities. Rooms are well equipped.Nice to have elevators. Nice having your room key incorporated into your bracelet. We were very happy with our trip and would definitely return again.