Upon arrival we were told we owed more than Expedia told us when booking months ago. We arrived at 10 am and they did not give us a room till almost 5 pm!!! Once we were in our room we requested our bags several times and unfortunately we did not get them till hours later so the first day was basically wasted. Staff hardly smiles , they are not friendly at all with the exception of maybe 3-4 staff we met the entire trip. The food selection is poor. Not much to choose from at all and what they do have is very poor quality . We found ourselves looking forward to getting home to eat decent food but the biggest problem was that I had called before our trip to let them know my daughter was celiac and they assured me they bad everything in gluten free options and unfortunately that was not the case . It was very stressful to find her food she was able to eat . Very disappointing!!! And I still don’t understand why I was charged more than the amount I booked with Expedia !!!
Priscilla
2024 年 5 月に 4 泊滞在
8/10 (良い)
Matt
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Matt
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
Cindy
小さなお子様連れの家族旅行
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cindy
2024 年 5 月に 4 泊滞在
6/10 (普通)
Diana
2024 年 5 月 28 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Diana
2024 年 5 月に 3 泊滞在
4/10 (不満)
Skye
カップルで旅行
2024 年 5 月 27 日
気になった点 : スタッフとサービス
Food was basic and cold.
Original room flooded and staff didn’t seem interested in fixing the situation. More than 2 hours later a manager finally came and offered a new room and an upgrade.
Service at pool bar was terrible even after large tips. Wrong drinks. Wrong food multiple times. Large wait time when no one was in the area.
The property itself was absolutely beautiful and clean even in the middle of the dry season. Lots of wildlife. Property wild kittens were a hit.
Some staff did go beyond to make our stay more enjoyable but despite their efforts I still wouldn’t recommend this place to anyone.
Skye
2024 年 5 月に 7 泊滞在
10/10 (非常に良い)
Paul
カップルで旅行
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El lugar está muy tranquilo y agradable, las instalaciones están bien cuidadas.