Overall I was disappointed in my stay and would not be returning to the property. I am not sure how this hotel received a 5 star rating, it is a 3 star at best. The room was not ready until 3p (arrived at 1p), however I do believe that the room was ready at my arrival and the hotel practice was to have patrons wait until 3 (or later) to actually get their room key. I ended up having to call housekeeping as soon as I entered my room as my sheets and top cover contained stains. I also noticed when they were changing my sheets that the mattress cover itself also was stained. The drapes were stained. The floors were fifthly, I had on white socks and they were almost black after walking on the floor for a short time. Most of the metal fixtures were rusted including the shower fixtures. The tables and sofa in the room were also dirty and as I was able to clean them with a simple Clorox wipe, it leads me to believe that housekeeping never attempted to clean those areas. Overall the rooms were not very clean and needed updating.
Service also needed to be improved. Any type of room request took a minimum of 45 mins. Bartenders at the pool areas ignored you most of the time and would often have one person working to service a pool full of guest. Pool chair cushions were also very dirty.
The beach was also completely unusable due to Sargassum algae. Guest needed to go to the sister property for any clear water. Food was also lacking quality.
Melissa
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
Colin
カップルで旅行
2024 年 5 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff made all the difference. I don't normally name names but these people went above and beyond and made our stay most enjoyable -
Concierge - Isis
Bell Hop - Marcelo
Waiters - Bryan, Armando and Javier
Hostess - Liseth
I highly recommend this resort and i have already booked to go back in October.
Colin
2024 年 3 月に 10 泊滞在
8/10 (良い)
Janvier
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Janvier
2024 年 5 月に 4 泊滞在
8/10 (良い)
Carly
カップルで旅行
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property was great, always very clean and staff were friendly and helpful. There were lots of entertainment options and the resort was very easy to navigate. Only con would be that the food was not as good as we were expecting, based on previous vacations to Mexico in the past. The buffet was very mediocre and redundant and the a la cartes were not the best, and we tried 4 of the options. The other issue was the dress code for men. Having to wear pants and open toe shoes in 36 degree weather doesn’t seem necessary.
My husband wore collared shirts and dressy shorts and had to sit outside because he didn’t have pants. Been to many other resorts in the past and this was never an issue, he was always let in with dressy shorts with no issues. Other than the food/restaurant dress code the resort was a fun, relaxing experience! Would recommend the property to others.
Carly
2024 年 5 月に 7 泊滞在
6/10 (普通)
Andrew Roman
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Andrew Roman
2024 年 5 月に 6 泊滞在
8/10 (良い)
Reginald Matthew Key,
2024 年 5 月 28 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Overall, I loved it. But staff half assed cleaned and the buffet needs major upgrading but the presentation was nice.
Found an egg shell in my scrambled eggs (Big piece too), and upon check in they was a half drank can of corona in my refrigerator. Other little things I can be picky about but that was my true only big issues
Reginald Matthew Key,
2024 年 5 月に 4 泊滞在
8/10 (良い)
Michelle
カップルで旅行
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great for an adults only resort, very enjoyable
Michelle
2024 年 5 月に 4 泊滞在
8/10 (良い)
Daisy P
カップルで旅行
2024 年 5 月 28 日
良かった点 : スタッフとサービス
Bed was comfortable but room needs upgrade especially the bathroom tiles. Balcony could have been cleaned from all the bird droppings! The safe battery needed replacing after just being there 1 day. The pool water was warm , although it was 100 degrees out ! The beach was unusable due to all the pile of seaweeds. The food & service was great! The spa was excellent! The coatie animals & iguanas everywhere was a surprise & unsure if they were harmless. Maybe put up a sign giving some explanation of these creatures! Still enjoyed our stay!