Delighted to receive this Top rating! Thanks so much for choosing us and we all look forward to your next Nairobi visit.

Thank you very much for this stellar review. Tony

We're so grateful for your kind words! It's fantastic to hear that you had a comfortable and enjoyable experience at Palacina. Our team, including Andrea, is committed to delivering exceptional customer service, and we're thrilled that they were able to resolve any issues you encountered. We look forward to hosting you again for another wonderful stay!

Dear Janes,Thanks so much for choosing us and also for leaving this Top rating.. we hope to welcome you back to Palacina soon.

Dear Justin,We are simply delighted to receive this top rating!!Thank you so much for choosing us and we hope that you will be back with us again in Nairobi soon.

This is a wonderful review and we were delighted to welcome you to Palacina Lindsey.. Thanks so much and we all look forward to your next visit.

We also wished that you were with us for longer Joanna :-) Thanks so much for everything and we hope to welcome you back to Palacina soon.

Thank you for your kind words. We apologize for the issues with the WiFi and we will look into it. We are always looking for ways to improve our menu and we will take your feedback into consideration... We look forward to your next visit.

We appreciate your feedback, Rakesh. We are glad that you enjoyed your stay and found our staff to be exceptional. We will look into adding more vegetarian/vegan items to our menu and we are liaising with Safaricom regarding their WiFi connectivity. Thank you for your kind words and we hope to welcome you back on your next Nairobi visit.

We are delighted to hear that you had a great stay with us! We are so glad that you enjoyed the drivers, the indoor pool, and the resident tortoise. We hope to welcome you back soon!

We are absolutely thrilled to receive this rating!! Thanks so much for visiting us and we send very warm wishes from Nairobi.. please come back soon.

We are so pleased to hear that you had a wonderful experience here in Nairobi for your son's wedding. Thank you for your kind words, Karen!

Delighted to receive this review Julie and we send warm greetings from Nairobi.

Dear Bradley,What a wonderful review!Thank you so much for everything and we look forward to welcoming you back to "your home in Nairobi"

Dear Kay,You have made our week!Thank you for this wonderful rating and we send smiles from Nairobi.

What a wonderful comment.. we were delighted to welcome you and we hope that you will visit us again soon.

Thank you so much for this rating Jenna, we are grateful Please visit us again soon.

Dear Erik,Thank you so much for choosing us and for taking the time to post this review.. we send warm smiles from Palacina.

Dear Ranaf,Firstly, thank you so much for choosing us, we were pleased to welcome you to Nairobi.We are sorry to see this low review because Palacina has always been a leader in Nairobi Accommodation, always (and currently) rated amongst the Top 05 Hotels in the city.We did not receive any complaint at all during your stay and even in this review you have provided no reason for the low rating therefore im afraid this feedback does not help us to improve. We will however strive to keep improving and to keep offering our valued guests the most relaxing stays in Nairobi. Thanks again and we wish you safe travels ahead.

Dear Denise,Thank you so much for visiting us, we were delighted to welcome you to Nairobi.

Merci de rester avec nous et pour cette merveilleuse critique. Nous avons pris note de vos commentaires et nous nous réjouissons de votre prochaine visite.

Delighted to receive this rating.. Thank you so much and the whole team sends warm smiles from Nairobi.

Thank you so much for choosing us and for leaving this excellent rating. We are grateful and we look forward to your next visit.

wow.. our day is made!!Thank you so much for appreciating us and we wish you very happy travels ahead...

Dear Elin,Thank you so much for choosing Palacina and for this warm review. It was our pleasure to welcome you and we look forward to your next visit.

Dear Kelly,What a wonderful review! On behalf of the whole team, I thank you for choosing us and we all look forward to seeing you again... "Asante sana" - Thank you!

Dear Peder Kynde,Thank you so much for visiting us and for taking the time to leave this review. We were delighted to welcome you and we look forward to your next visit.

It is such a pleasure to read this most kind review and we cant wait to share it with the rest of the team later today. Thank you so much for choosing us (twice) and we send smiles from Nairobi.

Thank you so much for visiting us and for taking the time to leave this review. We have noted your comments and suggestions and we look forward to your next visit.

Thank you so much for choosing us and for this wonderful rating, it was our pleasure to welcome you to Nairobi!

We are delighted to receive this points review and we look forward to your next visit... "Asante sana" - Thank you!

We are reading this on a Monday morning and you have made our week!Thank you so much for choosing us and we look forward to your next visit.

Dear Leonard,Thank you so much for choosing us as your "home in Nairobi" and for taking the time to give us such a wonderful rating.. we are grateful and we all look fwd to your next visit.

Dear Anita,We are reading this on a Friday and you have just made our entire weekend!Thank you so much and I look forward to sharing this with the whole team later today.. we send smiles from Nairobi

Thank you so much for staying with us and for taking the time to leave this review, it was our pleasure to welcome you to Palacina... We wish you an excellent year ahead.

We are simply delighted to receive this wonderful review.. Thank you so much for always choosing us and we look forward to welcoming you back to your home in Nairobi.

Dear Rita,Thank you very much for choosing us and for this wonderful 4/5 rating; it was our pleasure to host you in Nairobi. We are however surprised that you found our suites outdated, they are usually the highlight of our guests stay and we are constantly complemented that we have the largest suites in the city.. We will check yours to see if we missed something.. Otherwise we wish you a happy new year ahead and on your next visit we promise a free suite upgrade.

What a wonderful review and we cant wait to share it with the rest of the team later today. Thank you so much for choosing us and we all hope to have the pleasure of welcoming you back in the future... Happy Holidays!!

Dear Christine,Thank you for visiting us recently and for this review. We are however surprised with its contents since this is not our standard at all and we have initiated a full review. We wish that you would have mentioned these items to us while you were at Palacina to give us an opportunity to resolve the issues. Thanks again and we wish you happy travels ahead.

Dear MeShon,Firstly, thank you so much for visiting us, we were pleased to welcome you. To be frank, we are surprised to read this review because upon arrival we offered you a complimentary USD 20 food and drinks voucher which you were very pleased with and through out your stay you did not mention any problems at all. In fact at check out when we asked how your stay was, you mentioned that it was very pleasant indeed.We do actually have suites with AC units and also we are able to provide fans.. If the AC was such a priority for you, we wish that you wuld have either booked an AC suite or simply informed us and we would have been happy to place you in one. Also, regarding the food, you had pumpkin samosas plus a salad.. to call this nasty online yet not mentioning any issues to us directly is also quite puzzling.As evident from other responses on this forum, Palacina is renowned for our hospitality, cuisine and indeed our world class accommodation.Thanks again for choosing us and we wish you happy travels ahead.

We are delighted to receive this review, thank you!

We are simply delighted to receive this review, thank you very much!

Dear Lucia,It was such a pleasure to welcome you to your home in Nairobi... Thank you for this very kind review and we send our very best wishes.

We are simply delighted to receive this feedback!Thank you so much for everything and we hope to have the pleasure of welcoming you back soon.

Thank you so much for these 05 Stars, it was our great pleasure to welcome you to Palacina, Nairobi.

Dear Mr Yasir,Firstly thank you very much for visiting us, we were delighted o welcome you to Palacina and also to offer you the Expedia VIP perks.We are however dismayed to receive this extremely poor rating from you and with no further details to explain why you felt that we deserve it. When you have a moment, please do email us with additional information because the rating given is not our standard. Even looking at reviews on this forum you will note that we have never in fact scored so poorly.We look forward to your email and we wish you happy travels ahead.