The property was very nice and clean. The rooms were well maintained, however, we did have a slight smell from moisture or due to the room facing the pool and ocean. Our overall visit was superb especially the views and restaurants.
Kameron
2024 年 5 月に 4 泊滞在
6/10 (普通)
April
2024 年 5 月 28 日
良かった点 : スタッフとサービス
April
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
Elsie
家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was such a disappointing experience especially for my first time in Cancun. It is nice but outdated resort and not enough staff to keep up. Check in took more than 1 hour because they could not find my reservation. The rooms were outdated and have a smell to them. We had out room serviced and when we came home that evening there was a small cockroach on the bed side table. Dining options were horrible everything taste the same at each restaurant we stayed at the buffet most the time. Also they allow cats to be walking around the facilities and restaurants so that was unsanitary. The kids area was nice but on our 2nd day someone threw up in the pool and the throw up was all in the corners of the pool water. After that we didn’t allow our kids in the kids water park. Check in should’ve told me everything I needed to know but we still stayed here and spent $4200 on 3 rooms for our family. Never again will I visit this resort and I am so disappointed after all the money spent and the experience we had.
Elsie
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
Saif
出張, グループ旅行
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Every think it’s great
Saif
2024 年 5 月に 6 泊滞在
8/10 (良い)
Robert
家族旅行
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very pushy when it comes to selling vacation clubs. Everything else is ok. Food was great. My bedroom needs an update. Had rusted surfaces and mirrors were all scratched up.
Robert
2024 年 5 月に 4 泊滞在
2/10 (非常に不満)
Alexander
カップルで旅行
2024 年 5 月 24 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Jacuzzi we paid for never worked in our room. Room service took over an hour. And they double charged us for our room. Not happy with my anniversary trip at this place
Alexander
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
Darshanand
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Darshanand
2024 年 5 月に 7 泊滞在
2/10 (非常に不満)
Sanja
2024 年 5 月 23 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Ants in the bedroom.
AC leaking water
Sanja
2024 年 5 月に 6 泊滞在
4/10 (不満)
jason
グループ旅行
2024 年 5 月 22 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Dont normally leave reviews but paid a pretty penny for a presidential suite with rooftop pool and ocean view... when i get to my room the pictures were nothing like what I saw on expedia, my view was of a childrens pool and in the distance trees, and then above the trees ocean...0 view of beach. i complained to management and at first they tried to say thats considered a presidential suite but after a little back and forth they said they will move me to one of the corner ocean front suites like I saw in picture...
The next day I did get the room i was expecting and I will say it was beautiful... the view was nice, it was modern and updated like the pictures.. that I wouldnt of minded paying for but getting stuck with some other room tainted the experience and first impression.
I will say the staff is very very nice and accomodating... after dealing with the room issue they did go out of their way to send me special accomodations and handle any requests I had which was appreciated.. the food is ok, better then other all inclusives Ive been too in past and they have a variety of options..
The resort itself is a little boring though in my opinion and outdated.. other people said they had similar issues with rooms also so be careful.. here anything on the ocean side is considered ocean front even if your no where near it...
Nice little strip of beach, nice rooms if you get the right location, nice staff.. thats about it though.