If I could give this place negative stars I would! I have no idea where to start. This has been the only resort I have been to where the staff wasn't accommodating, they weren't attentive, at every bar I went to there was only one person working it so it took forever to get a drink, then they were out of a bunch of stuff when you went to order, when you were sitting around the pool and beach there was no staff to come take orders so of course the bars were packed!
My room was a mess, I had ants and roaches and I even called to inform the staff, and NOTHING was done about it I called the front desk, I called concierge, and cleaning service no one came to clean or even offer a different room, I was there with my 2 year old and I was afraid to sleep! The soaking tub was disgusting, and the shower was also disgusting. The AC in my room wasn't working and it was 90 degrees outside I also called to complain about that, and nothing was done or offered for that. Like I had stated before I went with my 2 year old and this place advertised on their website that kids pool area big splash pad and basically catered to kids, NONE OF THAT IS TRUE! The pool area was closed for construction, which wasn't mentioned on the website while booking this was the ONLY reason I booked this place.