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Reviews of Hotel California

3 out of 5
Hotel California
Schifflaende 18, Zürich

Reviews

8.2

Very Good

Rating 10 - Excellent. 85 out of 239 reviews" "
Rating 8 - Good. 107 out of 239 reviews" "
Rating 6 - Okay. 32 out of 239 reviews" "
Rating 4 - Poor. 8 out of 239 reviews" "
Rating 2 - Terrible. 7 out of 239 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Violeta

Traveled with group
Liked: Cleanliness, staff & service
Polina was very helpful, all hotel staff very pleasant. Public transportation stop 2min walk from hotel, short ride to airport by public transportation. Beds comfy and room as advertised. Big rooms we stayed in Malibu room
Stayed 1 night in May 2024

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk patiently waited for us past the usual check in time since we blindly took the train and walked 10-15 minutes to the hotel. Little did we factor in the steps taken with 6 luggages. We loved how convenient it was!
Stayed 6 nights in Apr 2024

10/10 Excellent

selim

Traveled with family and small children
Nice property, very close to restaurants and nice areas
Stayed 3 nights in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and eager to help out. It is a nice area with lots of restaurants and close to the river.
Stayed 3 nights in Mar 2024

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a fantastic location.
Stayed 1 night in Mar 2024

6/10 Okay

Patrick

You get what you pay for
Stayed 2 nights in Feb 2024

10/10 Excellent

Duncan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stacey, Tifton

Stayed 1 night in Dec 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Zurich
Hotel California was pretty much as advertised. It was a nice room in the downtown area. The service was good and the room was clean. We did have to park a few blocks away but that was expected. It was a little difficult to find the hotel initially while driving but that's not the fault of the hotel. It was not a free breakfast so we went to the Starbucks less than a block away.
Stayed 1 night in Dec 2023

10/10 Excellent

brian

Stayed 1 night in Dec 2023

8/10 Good

Eric, APO AE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very convenient.
Stayed 1 night in Oct 2023

8/10 Good

Vertical

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Check-in is on the first floor. No iron in the room. Parking is a challenge. You have to use puplic parking and walk to the hotel..not convenient.
Stayed 1 night in Sep 2023

8/10 Good

Morten

Liked: Cleanliness, property conditions & facilities
Tight space. Great location
We arrived 20 min early and was told to wait 30 min before we could check in. The young lady didn’t even check my name. 20 min later I asked a young man and he picked up the paperwork that had been sitting on the desk all along. Not a great start. Room was very small but clean. No A/C so I wouldn’t stay during the summer for sure! Location is really great - walking distance to lots of cool stuff. Overall: great location, very small, expensive
Stayed 2 nights in Aug 2023

8/10 Good

Biplab

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food warmer needed
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel California was a wonderful stay in Zurich near many city hot spots and about a 10min walk from the train station. Marta at reception was incredible. Our trains were delayed over an hour causing us to arrive around 23:00. She personally stayed for us at the hotel to ensure we were able to get into our rooms despite arriving after normal check in hours. The hotel was great and met all of our needs for a wonderful time in Switzerland.
Stayed 2 nights in Aug 2023

10/10 Excellent

Deepak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good small/quiet hotel in center of Zurich.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Nabil

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hole in the wall hotel— no AC, no parking— BUT very friendly staff, amazing location. Good for budget travelers, young travelers, couples with no kids (hence luggage).
Stayed 3 nights in Jul 2023

8/10 Good

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no pro or cons to mention
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
WARNING: Charged twice for full cost of room
Was charged twice for the full cost of the room. Paid cash in full for room at stay, after checking out was billed FULL amount again on credit card (540 CHF). Hotel California refused to refund. Hotels.com would not assist. Service is terrible and unorganized. Front desk was extremely rude and only there limited hours. I notified the hotel via email that I would be arriving early at 11:30 AM. When I arrived, I called via the intercom and greeted the person in German. The woman who answered then started yelling at me through the intercom in German; everyone in the street and at the restaurant below could hear. Eventually another guest let me in. When I went to the reception desk, she was sitting in the back room and ignored me for some time before she finally came out. She did not even greet me or ask my name, just grabbed my bag and said "I'll see you at 3" and went back into the office. Check in that afternoon was very slow as they asked everyone to come at the same time. They had papers all over the desk and seemed confused whether people had paid for their rooms. They could not find my bag anywhere. They then went to knock on the doors of the other guests to ask if they had taken my bag. They asked any guest with blue luggage whether they had taken my bag by mistake. The staff accused other guests of stealing luggage because they were too unorganized to keep track themselves. So unprofessional! AC was not working well, internet was spotty. Only upside is the location.
Stayed 2 nights in Jun 2023

8/10 Good

Tran Thuy, West Kelowna

Liked: Cleanliness, staff & service
The property is small but ok. Good location & friendly staff!
Stayed 1 night in Jul 2023

8/10 Good

Shalin Singh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and breakfast was good. There was no AC in the room. We had to keep windows open that helped but a little hence I give it 4 from 5 star.
Stayed 3 nights in Jun 2023

2/10 Terrible

Ann

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Four of us stayed two nights and room never got serviced. Depleted towels supply and beds did not get made. When asked about it said they tried but we were napping in the room. Well, leave a note saying you tried and ask us when you can come back? "Fridge" was turned off and we were told it could not be used for cold storage.
Stayed 2 nights in Jun 2023

6/10 Okay

dan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Regrettably the restaurant staff would smoke outside right below our window which had to remain open to try to keep the room cool, the fan sucked in the cigarette smoke and from the kitchen exhaust too. Giving us constant sore throat and sinus for our sleep. Also talking loudly in the small ally making it difficult to sleep. The breakfast was very minimal for the price charged (Switzerland is expensive to eat in in general though), one day no coffee or hot water for tea. It was clean and the hotel staff were friendly.
Stayed 3 nights in Jun 2023

6/10 Okay

Ann

Traveled with family
Liked: Cleanliness
The reception person was not welcoming almost rude. Seemed angry. Great location
Stayed 2 nights in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Brian

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Hotel California
Staff was nice and hotel was clean. The key system is a challenge, and the price is just way too high
Stayed 1 night in Jun 2023

10/10 Excellent

Yanira, Minneola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was within walking distance to everything. Great place to stay.
Stayed 2 nights in May 2023

8/10 Good

Semir

Stayed 1 night in May 2023
Response from Adrijana Wahl, FO Manager on May 27, 2023
Thank you

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good but no English speaking channels on tv
Stayed 3 nights in Apr 2023
Response from Adrijana Wahl, FO Manager on May 27, 2023
Thank you very much

6/10 Okay

James

Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel for NYE Celebration
My wife and I booked this hotel for New Years Eve in Zurich and we couldn't have been happier. The location is unbeatable. We arrived early and were expecting to just leave our luggage in storage however the staff already had our room ready which was a huge plus! The hotel is right next to the lake and is surrounded by restaurants, bars and shops. Even with a bar downstairs and the NYE concert / celebrations right outside the door of the hotel, once inside it was extremely quiet. I would highly recommend anyone visiting Zurich to stay at this hotel especially for the location and value.
Stayed 1 night in Dec 2022
Response from Adrijana Wahl, FO Manager on May 27, 2023
Dear Michael,Thank you very much for your feedback and thank you for your top points. I am delighted that you enjoyed your stay here and I'm looking forward to welcome you back anytime.Wish you a lovely evening.Kind regards,Adrijana Wahl

10/10 Excellent

Sherman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and value in Zurich Friendly and helpful staff Walkable to most major attractions and close to public transportation Less than 10 min walk to lake Zurich 15-20 walk to FIFA museum Less than 10 minutes walk to Bahnhofstrasse for shopping 20 minute walk to Hauptbahnhof Next to a restaurant that serves American cuisine - but many other food options all within 5-7 minutes walking to hotel Modern and renovated hotel with typical European sized rooms Stairs - but elevator is available when you enter through the restaurant
Stayed 1 night in Mar 2023

10/10 Excellent

Yvan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are recently renovated and very clean. Staff was extremely friendly. Location was very convenient.
Stayed 3 nights in Feb 2023

10/10 Excellent

Sven

Stayed 1 night in Feb 2023

8/10 Good

Elizabeth

10/10 Excellent

Percy, Sammamish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. Clean, updated room. We were only there 1 night. Restaurant was busy so we were unable to dine there. Checked out before the breakfast. Parking was up around the corner...5 minute walk. We were able to park along the street in front of the hotel for unloading, which was nice. If we find ourselves in Zurich again, we will certainly consider staying at Hotel California.

8/10 Good

Peter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay in Zürich. We picked this hotel based on it's location around the city, and for our limited stay. There is plenty of restaurants and shopping around the immediate area. The room was good and clean, and staff was friendly. The breakfast was in the restaurant in the morning and was okay, but the noise from the restaurant/bar at night was a little distracting. Overall good stay

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities
Centrally located. Can be noisy from noise from the streets. Have to go through restaurant to use elevator.
Stayed 2 nights in Sep 2022
Response from Adrijana Wahl, FO Manager on Oct 3, 2022
Dear Larry,Thank you for taking the time to give us your feedback. The location of our hotel comes as a blessing and a curse, since its located in the heart of old Zürich town, where it can get a bit noisy on the weekends. I apologize for the inconvenience and I hope that won't deter you from coming back to Hotel California. We would be happy to welcome you back and give you a room that is not overlooking the street.Thank you again and I wish you a lovely day.Kindest regards,Adrijana Wahl

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable property with very well maintained and appointed rooms! Lots of extras to make your stay great (in wall USB and USB-C, selection of teas with kettle, in room safe, comfy mattress, and even an umbrella). The staff were very friendly and the property was quite clean. The location is perfect for transit to the train station or airport by tram or train.
Stayed 1 night in Sep 2022
Response from Adrijana Wahl, FO Manager on Oct 3, 2022
Dear Sherri,Thank you for taking the time to post such lovely comments about us and thank you for scoring us top points. I am delighted to see that you have enjoyed your stay with us and I really hope I will be able to welcome you back someday. Greets from zürich.Kind regards and I wish you a lovely day,Adrijana Wahl

8/10 Good

Maria Jennelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and the staff waited for us because we arrived after check in time.
Stayed 1 night in Sep 2022
Response from Adrijana K. Wahl, FO Manager on Sep 26, 2022
Dear Maria, Thank you for taking the time to post a review. Thank you for your lovely comments. I am glad that you enjoyed the customer service received from the reception Team and that you have enjoyed your stay with us so much. It was my pleasure having you here and I am looking forward to welcome you again soon. Kindest regards, Adrijana K Wahl. FO Manager

10/10 Excellent

SELIM, istanbul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of everything
Stayed 1 night in Sep 2022
Response from Adrijana K. Wahl, FO Manager on Sep 26, 2022
Dear Selim, Thank you for your lovely comment. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I will make sure to pass on the feedback to our reception Team and I am very much looking forward to welcome you here again . Kindest regards, Adrijana K.Wahl FO Manager

6/10 Okay

Hilda

Traveled with family
Liked: Cleanliness, staff & service
Great location, close to everything you need to see. However, the entrance is tricky and the reception is tiny and messy (I was very disappointing at that point). The room, in contrast, is modern, clean and comfortable. In sum, the place is OK to stay, but too pricey for what it offers.
Stayed 2 nights in Aug 2022
Response from Adrijana K. Wahl, FO Manager on Sep 26, 2022
Dear Hilda,Thank you for taking the time to give us your feedback.We welcome both positive and negative comments in order for us to continually improve our standards. I am really sorry that you haven't enjoyed your stay with us and that you were dissappointed with the reception area, I understand it can be a bit confusing. Please accept my apologies for the inconvenience caused. Kindest regards, Adrijana K. Wahl, FO Manager

10/10 Excellent

Erina

Stayed 1 night in Aug 2022

6/10 Okay

Debra, Medina

Traveled with family
Liked: Cleanliness
Location is great. Rooms are for budget travelers.
Stayed 1 night in Aug 2022
Response from Adrijana Wahl, FO Manager on Aug 5, 2022
Dear Debra, Thank you for taking the time to give us your feedback. I am sorry that the rooms were not up to your standards. We have just recently renovated all our rooms and everything inside is absolutely new. Thank you again for your time and we wish you a lovely day. Kind regards, Adrijana Wahl

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
The hotel was in a very convenient location. Close to the old part of town, lake Zurich, and yet very quiet.
Stayed 2 nights in Jul 2022
Response from Adrijana Wahl, FO Manager on Aug 5, 2022
Dear David, Thank you for your feedback. We are delighted to see that you have enjoyed your stay with us and we would be very happy to welcome you back soon. Wish you a lovely day. Kind reagrds, Adrijana Wahl

10/10 Excellent

carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Hotel was nice. Very good located. Good for the money. Rooms are big. Like the vibe.
Stayed 1 night in Dec 2021

8/10 Good

Victor, San Juan

Traveled with partner
Liked: Cleanliness, staff & service
The ubication is great but the room was very small.
Stayed 1 night in Nov 2021