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Reviews of Sun Moon Lake Queen Castle Hotel

3 out of 5
Sun Moon Lake Queen Castle Hotel
250 Zhongzheng Road, Yuchi, Nantou County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 34 out of 67 reviews" "
Rating 8 - Good. 27 out of 67 reviews" "
Rating 6 - Okay. 6 out of 67 reviews" "
Rating 4 - Poor. 0 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 客服部 on Jan 16, 2021
謝謝您的寶貴意見及評分 皇后古堡會繼續努力與改變, 期待您們再次光臨!

10/10 Excellent

RP, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, nice shower, clean, friendly stuffs Highly recommended!
Stayed 1 night in Dec 2019
Response from 客服部 on Jan 16, 2021
謝謝您的寶貴意見及評分 皇后古堡會繼續努力與改變, 期待您們再次光臨!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is brand new with rome style decoration, very confortable.
Stayed 1 night in Oct 2019
Response from 客服部 on Jan 16, 2021
謝謝您的寶貴意見及評分 皇后古堡會繼續努力與改變, 期待您們再次光臨!

10/10 Excellent

DrT, MALAYSIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a brand new , excellent facilities, the staff and the host were more than friendly. The hotel is walking distant from the famous cable car station, and Ita Thao Village with a street full of things to eat. Overall the stay there was great.
Stayed 1 night in Jun 2019
Response from Jamie Wang on Jun 13, 2019
Thanks for living Queen castle hotel ,It's great to serve for you, looking forward to see you all, always welcome you to be back . Wish you all the best !

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from 日月潭皇后古堡飯店 on Jun 5, 2019
感謝您對於我們飯店的各方面稱讚，我們會秉持著對待家人樣的服務及奢華舒適的休息住宿為每位貴賓服務。期待您往後的日子時常想念我們，常來我們這溫暖奢華的古堡與我們敘敘舊。

10/10 Excellent

WEN TESNG

Stayed 1 night in Jun 2023

10/10 Excellent

Chi-Hui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有停車位
Stayed 1 night in Mar 2023

10/10 Excellent

PIN CHEN

Stayed 2 nights in Feb 2023
Response from 客服部 on Feb 28, 2023
謝謝您特別撥冗評分及分享寶貴意見, 您的建議與評分讓我們有更大的動力往前邁進, 與改進, 您的鼓勵更是我們最最最大的溫暖, 謝謝您我們會繼續加油努力! 皇后古堡期待您們再次光臨! 祝順安!

8/10 Good

Fang-wen

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from 客服部 on Feb 13, 2023
謝謝您特別撥冗評分及分享寶貴意見, 謝謝您用心觀察並給予想法與意見, 您的建議與評分讓我們有更大的動力往前邁進, 與改進! 謝謝您的貼心與包容, 我們會繼續加油努力! 皇后古堡期待您們再次光臨! 祝順安!

10/10 Excellent

yi lin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 客服部 on Jan 28, 2023
謝謝您特別撥冗評分及分享寶貴意見, 您的建議與評分讓我們有更大的動力往前邁進, 與改進! 謝謝您的貼心與包容, 我們會繼續加油努力! 皇后古堡期待您們再次光臨! 祝順安!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
浴室淋浴間有些微的霉斑 清潔加油
Stayed 1 night in Dec 2022
Response from 客服部 on Jan 6, 2023
謝謝您特別撥冗評分及分享寶貴意見, 您的建議與評分讓我們有更大的動力往前邁進, 與改進! 謝謝您的貼心與包容, 我們會繼續加油努力! 皇后古堡期待您們再次光臨! 祝順安!

6/10 Okay

Mili

Stayed 1 night in Dec 2022
Response from 客服部 on Jan 1, 2023
謝謝您特別撥冗評分及分享寶貴意見, 您的建議與評分讓我們有更大的動力往前邁進, 與改進! 謝謝您的貼心與包容, 我們會繼續加油努力! 皇后古堡期待您們再次光臨! 祝順安!

10/10 Excellent

CHIA MEI

Stayed 1 night in Dec 2022
Response from 客服部 on Dec 30, 2022
謝謝您特別撥冗評分及分享寶貴意見, 您的建議與評分讓我們有更大的動力往前邁進, 與改進! 謝謝您的貼心與包容, 我們會繼續加油努力! 皇后古堡期待您們再次光臨! 祝順安!

6/10 Okay

Yu-Chin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2022
Response from 客服部 on Nov 30, 2022
謝謝您特別撥冗評分及分享寶貴意見, 您的建議與評分讓我們有更大的動力往前邁進, 與改進! 謝謝您的貼心與包容, 我們會繼續加油努力! 皇后古堡期待您們再次光臨! 祝順安!

10/10 Excellent

SHIH-FENG

Stayed 1 night in Nov 2022
Response from 客服部 on Nov 25, 2022
謝謝您特別撥冗評分及分享寶貴意見, 您的建議與評分讓我們有更大的動力往前邁進, 謝謝您的貼心與包容, 我們會繼續加油努力! 皇后古堡期待您們再次光臨! 祝順安!

8/10 Good

Chin Chieh

Stayed 1 night in Jul 2022
Response from 客服部 on Aug 8, 2022
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善您所提出的缺點及不完美, 謝謝您的體諒與理解, 皇后古堡全體員工會深刻檢討改進, 皇后古堡期待您們再次光臨! 祝順安!

8/10 Good

SHU MIN

Stayed 1 night in May 2022
Response from 客服部 on Jun 10, 2022
謝謝您的意見回饋, 皇后古堡會保持謙卑改善缺失! 期待您下次再次蒞臨!

8/10 Good

SHU CHING

Stayed 1 night in Apr 2022
Response from 客服部 on Apr 6, 2022
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善您所提出的缺點及不完美, 謝謝您的體諒與理解, 皇后古堡期待您們再次光臨! 祝順安!

8/10 Good

HSIAO WEI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from 客服部 on Feb 8, 2022
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安!

10/10 Excellent

艷禧

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
皇后古堡真的好美丶服務人員態度超優
Stayed 1 night in Jan 2022
Response from 客服部 on Feb 2, 2022
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安!

8/10 Good

YaYin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 客服部 on Feb 1, 2022
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安!

6/10 Okay

JU PENG

Stayed 1 night in Jan 2022
Response from 客服部 on Feb 1, 2022
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安!

10/10 Excellent

Hsiao ting

Stayed 1 night in Dec 2021
Response from 客服部 on Jan 5, 2022
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安!

10/10 Excellent

Bing-Hao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常適合網紅拍照的飯店
位於伊達邵碼頭這，房間不大勉強夠用，浴室是簡單的乾濕分離，附近有商圈走路就可以解決吃的問題，房間隔音好像不夠好，或是其他住客太High有噪音，這問題到哪可能都會發生 可惜疫情期間早餐是送到房間的。
Stayed 1 night in Dec 2021
Response from 客服部 on Jan 5, 2022
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安!

10/10 Excellent

Hsiaoling

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
因疫情提供客房早餐，比較可惜是每人口味偏好不同，易導致浪費
Stayed 1 night in Oct 2021
Response from 客服部 on Nov 6, 2021
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安!

8/10 Good

Tzuting

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 客服部 on Sep 26, 2021
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安~

6/10 Okay

Chin chang

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021
Response from 客服部 on Sep 23, 2021
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨! 祝順安~

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 客服部 on Sep 6, 2021
謝謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨!

8/10 Good

PEI YI

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
·裝潢特別 ·防疫期間由人員將早餐送入房間，早餐豐富也不錯吃 ·房間小了點，桌子也滿小，東西有點不夠放 ·被子枕頭上感覺髒髒的，有小細毛，看了有點害怕
Stayed 1 night in Aug 2021
Response from 客服部 on Sep 2, 2021
感謝您特別撥冗評分及分享寶貴意見 我們會努力改善缺點及不完美, 皇后古堡期待您們再次光臨!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
床軟硬度剛好，整體上很舒適！
Stayed 1 night in Jul 2021
Response from 客服部 on Aug 4, 2021
感謝您百忙之中抽空為我們留下評論! 誠摯期待您再次蒞臨 祝 順安!

10/10 Excellent

zouryu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
難得在日月潭看到歐式的古堡建築融合了邵族的元素及歐洲的元素，值得細賞，早餐也很用心，下次會在來。
Stayed 1 night in Apr 2021
Response from 客服部 on May 2, 2021
謝謝您撥冗評分及寶貴意見 我們會努力改善缺失, 皇后古堡期待您們再次蒞臨!

10/10 Excellent

Huang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from 客服部 on Apr 4, 2021
謝謝您撥冗評分及寶貴意見 我們會努力改善缺失, 皇后古堡期待您們再次光臨!

6/10 Okay

Ja-Zang

Stayed 1 night in Mar 2021
Response from 客服部 on Apr 3, 2021
謝謝您撥冗評分及寶貴意見 我們會努力改善缺失, 皇后古堡期待您們再次光臨!

10/10 Excellent

YUAN HSU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP高
Stayed 1 night in Mar 2021
Response from 客服部 on Mar 16, 2021
謝謝您撥冗評分及寶貴意見 我們會努力改善缺失, 皇后古堡期待您們再次光臨!

8/10 Good

Feng Chin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from 客服部 on Mar 12, 2021
謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

YU LIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒
乾淨又舒適～有機會下次還會在入住
Stayed 1 night in Feb 2021
Response from 客服部 on Feb 23, 2021
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Chingwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from 客服部 on Feb 23, 2021
感謝您撥冗為皇后古堡留下寶貴意見及評分, 皇后古堡歡迎您再次蒞臨! 祝 順心 平安!

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from 客服部 on Feb 20, 2021
您好 感謝您留下寶貴意見及評分!

8/10 Good

Sandy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點方便，離碼頭，夜市都近。
Stayed 2 nights in Feb 2021
Response from 客服部 on Feb 16, 2021
感謝您撥冗下您的寶貴意見, 皇后古堡歡迎您有機會再回來玩喔!

10/10 Excellent

JING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from 客服部 on Feb 15, 2021
謝謝您撥冗評分及寶貴意見 皇后古堡期待您們再次光臨!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食に改善余地あり
フロントのサービスもよく、部屋も清潔でしたが朝食が種類少なく、子供たちが食べれるものがあまりありませんでした
Stayed 2 nights in Feb 2021
Response from 客服部 on Feb 14, 2021
謝謝您撥冗評分及寶貴意見 皇后古堡期待您們再次光臨!

10/10 Excellent

Luanyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯人員非常貼心！真是感動！
Stayed 1 night in Feb 2021
Response from 客服部 on Feb 14, 2021
謝謝您撥冗評分及寶貴意見 皇后古堡期待您們再次光臨!

8/10 Good

Pohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒
房間漂亮，細節施工品質替老闆感到擔心
Stayed 1 night in Jan 2021
Response from 客服部 on Jan 30, 2021
謝謝您撥冗評分及寶貴意見 皇后古堡期待您們再次光臨!

10/10 Excellent

Tsuipi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很殺手機記憶體的飯店
很漂亮、很好拍 帶媽媽一起遊行 媽媽很滿意！ 伊達邵碼頭就在附近 吃完早餐前往碼頭散步很愜意！
Stayed 1 night in Jan 2021
Response from 客服部 on Jan 16, 2021
感謝您百忙之中留下您的寶貴意見, 很開心您們在此趟的旅行留下美好記憶, 並為皇后古堡留下美麗影像, 謝謝您們, 期待並歡迎您們再回來玩喔!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
滿意
裝潢有特色，員工精簡但有笑容，走去碼頭沿路經過熱鬧街市，飯店代買船票便宜
Stayed 1 night in Dec 2020
Response from 客服部 on Jan 10, 2021
謝謝您的寶貴意見 期待您們再次光臨!

8/10 Good

CHENG YI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from 客服部 on Jan 10, 2021
謝謝您的寶貴意見 期待您們再次光臨!

8/10 Good

szu-yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from 客服部 on Jan 10, 2021
謝謝您的寶貴意見及評分 期待您們再次光臨!

8/10 Good

PING YEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from 客服部 on Jan 16, 2021
謝謝您的寶貴意見及評分 期待您們再次光臨!

10/10 Excellent

CHIEN CHIH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from 客服部 on Jan 16, 2021
謝謝您的寶貴意見及評分 期待您們再次光臨!