Property entrance
Check availability

Reviews of Hotel Metropolitan Kawasaki

4 out of 5
Hotel Metropolitan Kawasaki
1-5 Omiyacho, Saiwaiku, Kawasaki, Kanagawa

Reviews

9.8

Exceptional

Rating 10 - Excellent. 787 out of 927 reviews" "
Rating 8 - Good. 122 out of 927 reviews" "
Rating 6 - Okay. 10 out of 927 reviews" "
Rating 4 - Poor. 3 out of 927 reviews" "
Rating 2 - Terrible. 5 out of 927 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is ideally located, and a bargain by Tokyo standards. The rooms are spacious (again, by Tokyo standards), clean and with good amenities. The breakfast buffet is well above grade for this type of hotel. The location is very convenient, attached by walkway to JR Kawasaki Station, connected by rail to Haneda, and if taxi is preferred, a reasonable taxi ride (not too far, not too expensive). I have found my new go-to hotel for business travel to Tokyo/Yokohama.
Stayed 4 nights in May 2024

10/10 Excellent

Mark Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and train
Stayed 1 night in May 2024

10/10 Excellent

WILLIAM

Traveled with family
It is close to the transit and is in a major hub for exciting nightlife
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer, Slidell

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice, quiet and quaint. Near Kokousai Street and Naha airport.
Stayed 9 nights in May 2024

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service that I have ever experienced at a hotel. Just wow! They were very considerate of us from the moment we stepped through the door for the first time up until our departure. The facilities were in great condition, and the coffee bar attached to the hotel served up some great food and drinks. Would recommend to friends & family and would definitely stay here again!
Stayed 2 nights in May 2024

8/10 Good

Sharon

Stayed 11 nights in Apr 2024

10/10 Excellent

Sabrina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing hotel! Would definitely recommend and stay here again. Such a nice location with shopping centre close by and train. Very spacious and perfect for family!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa Ann

Liked: Cleanliness, staff & service, property conditions & facilities
A bit pricey but for me, it's worth it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area despite it being so near train station. The staff very helpful and attentive. The breakfast buffet wonderful.
Stayed 5 nights in Apr 2024

10/10 Excellent

shayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 10 nights in Apr 2024

10/10 Excellent

PAUL, Coeur d'Alene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved their service!
Stayed 3 nights in Apr 2024

10/10 Excellent

Kaoru

Stayed 3 nights in Apr 2024

10/10 Excellent

Rebeca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was amazing. The location was great because the train is literally like 2 mins away. The staff was so helpful and nice . We were going to Kyoto and Osaka for a few days and they were willing to hold our luggage’s so we rebooked with them because of how great the service was. If we ever come back to Japan they will be our first choice .
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the hotel and the area surrounding it are incredible during spring
Stayed 1 night in Apr 2024

10/10 Excellent

Ivan

Stayed 5 nights in Apr 2024

10/10 Excellent

Forogh

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Siamak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the lack of more options for breakfast.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jose Omar Mendoza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024

10/10 Excellent

Quyen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are very friendly and helpful. The area is very safe to walk around at night. The mall are very close.
Stayed 14 nights in Mar 2024

10/10 Excellent

Nanditha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Excellent staff
Stayed 3 nights in Mar 2024

8/10 Good

Hiroaki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本出張や帰国するときにいつもお世話になってます。 今回ランドリーの機会が新しくなっていて、１台で洗濯とドライヤーが出来るのでさらに便利になったなと思いました。 普段はジムを使うのですが、ウェイトトレーニングの器具がないのがちょっと残念だなと思います。狭いスペースですが、ダンベルとベンチ、ケーブルマシンくらいあっても良いかなと思います。 ご参考まで。
Stayed 7 nights in Mar 2024

10/10 Excellent

Kaoru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility are very nice. Only a little thing I would like to have in the room is a office table.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriela M Mendoza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and very professional
Stayed 14 nights in Mar 2024

10/10 Excellent

Roger, hacienda hts

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and quiet. The staffs are friendly. The hotel location is very convenient, close to JR station and shopping mall, only 25 mins to Hamada airport.
Stayed 2 nights in Mar 2024

10/10 Excellent

Fatima, England

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, our room was very spacious, clean and pleasant. This hotel is a good value for money I don't know how many years it has been around but it seemed new/excellent condition. I would definitely stay here again.
Stayed 6 nights in Mar 2024

10/10 Excellent

Nahoko, Harbor City

Stayed 14 nights in Mar 2024

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Mar 2024

10/10 Excellent

Kayo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. This was our families second time staying and we came back simply because we enjoyed our stay so much the first time. Super convenient location with tons of options for food and shopping and connected by a bridge to the train station so you can easily grab a train to get around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Warren, Coorparoo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Nice size clean and an amazing shower/bath. Checking in and out was fast. Great staff. So close to Kawasaki station so very easy to get all over Tokyo We will be back
Stayed 4 nights in Mar 2024

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 3 nights in Mar 2024

10/10 Excellent

ANGELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to stay again next time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ramin, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entire staff, they were all very professional and accommodating. The room is always perfect! Clean, quiet, and safe in every way. Always my choice of hotel to visit when going to Yokohama.
Stayed 6 nights in Feb 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I've stayed in Japan, so far. Front desk staff are very friendly, always smiling and greeting you, and also very helpful. We misplaced a room key and there was no problem, and no cost, at replacing it for us. The hotel is right next to Kawasaki JR which makes it very convenient. Numerous stores and malls located within a few minutea walk from the hotel. Plenty of food and dining options as well, along with 2 convenient stores nearby, one of which is literally metres away from the hotel doors. Room was clean, and good sized. The room view was overlooking the train tracks but there was no noise from the passing trains. The bathroom was large and it was very handy having the bath and shower in its own separate area within the bathroom. We will definitely stay here again if we travel to Japan. Highly recommended.

10/10 Excellent

Dexter

Traveled with family
Liked: Amenities
The hotel is excellent and convenient to shop around. This is highly recommended if you travel to Tokyo.
Stayed 3 nights in Feb 2024

8/10 Good

Kai Fung

Stayed 3 nights in Feb 2024

10/10 Excellent

Rodney

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
5 star service from the attentive and friendly staff.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Staff was professional and friendly. Overall hotel and room were clean and well kept. My spouse and I will definitely return😊
Stayed 6 nights in Feb 2024

10/10 Excellent

Hideki

Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located next to the station. And as a bigger person the room was of a good size
Stayed 13 nights in Feb 2024

10/10 Excellent

MARIKO

Stayed 3 nights in Feb 2024

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was top tier, the staff were super helpful and the coffee shop in the lobby is delightful! The hotel is in a great location right next to the subway and the mall, as well as a short walk from the river for some peaceful calm in Tokyo. A great place to stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Yang, Irvine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of the hotel is super helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 10 nights in Feb 2024

10/10 Excellent

Lester Ming Lok

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time my family stays there during a vacation. The location is perfect.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jackie

Traveled with family
Liked: Property conditions & facilities
Best Hotel in Kawasaki
This is the first time I’ve written a review for any hotel ever. We are a family of 4, since it’s the first time we came to Japan, we arrived later than the check in time, at 12am, yet we were greeted with kindness and warm welcoming. The room is clean, house keeping actually tidies up the place. Everything is connected to the hotel at Kawasaki station, so there’s a mall, family mart, 7-11, great selection of food courts around the hotel which just makes the place so much convenient! You can never go wrong with this choice. We will remember this hotel forever, please keep great work! Dōmo arigatōgozaimasu! Family of 4
Stayed 28 nights in Jan 2024

10/10 Excellent

WAI KIT

Stayed 8 nights in Feb 2024

8/10 Good

Maryanne

Liked: Cleanliness, staff & service, property conditions & facilities
My only suggestion would be to improve, the food at the buffet. Many times the food was cold. Thank you.
Stayed 10 nights in Jan 2024

10/10 Excellent

Titania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellence customer service, great location close to shopping mall and train station.
Stayed 5 nights in Feb 2024