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Reviews of Sheraton Jiangyin Hotel

5 out of 5
Sheraton Jiangyin Hotel
333 Binjiang Zhong Road, Jiangyin, Wuxi, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 49 reviews" "
Rating 8 - Good. 21 out of 49 reviews" "
Rating 6 - Okay. 4 out of 49 reviews" "
Rating 4 - Poor. 1 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sin Tung

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Burzis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Good value for money
Stayed 11 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Beautiful hotel but the wifi connection was poor in the room. Had to come downstairs to make calls
Stayed 1 night in Jun 2019

10/10 Excellent

Kasi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review Jiangyin Sheraton
Hospitality was very good and I enjoyed the stay
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast service staff needs training
At check in, I had to pay extra RMB300/night x 3 nights for Sheraton club level as my request for two beds at time of reservations had failed to get through. Breakfast service staff needs training; and ban from using mobile phones in order to concentrate on serving the guests. My request for a coffee spoon came back negative. Two different staff went around and came back after a long time with no spoon .... but when I asked the manager, she was able to locate it instantly! We were seated by the inside hall with a few other guests at around 8 am ... all the waiters/waitresses were hiding in a far corner chatting and playing with their mobile phones! They had failed to pay attention to the guests who was trying to seek their assistance ... to set tables with missing implements, remove used plates, refill coffee tea etc. Did not expect this from a 5 star hotel restaurant.
Stayed 3 nights in Sep 2018

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice visit
They were very nice, Breakfast was the normal, but the night I stayed they had a Oktoberfest Celebration in the main hall it was a great time
Stayed 1 night in Aug 2018
Response from Sunny on Sep 4, 2018
Thank you for staying with us. We hope you choose to stay with us again whenever your travels bring you back to Jiangyin so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in a nice location.
Nice enough hotel. Decent rooms. Smaller than others I have stayed at in China, but at par with most hotels across the world. Very nice buffet breakfast, though that was extra charge. My room didn't have a view, but maybe other rooms did. There is a nice public park with a lake nearby. Good for a morning run.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best 5 star
One of the best 5 star hotels within 500kms including Shanghai. Felt at home the care and service were delivered with unique personal touch. Will stay again absolutely !
Response from Marcom on Apr 12, 2018
Thank you for taking the time to share your recent experience at the Sheraton Jiangyin Hotel with us. we appreciate your feedback and are delighted to hear that you had a great stay. Once again, thank you for providing feedback that will ultimately help improve our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Jiangyin so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.

10/10 Excellent

jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
I love the staff, the service and the amenities at Sheraton Jiangyin. The hotel offers everything you need during your business trip, the food is amazing and the staff greet me by name and remember me from previous stays every time i visit. strongly recommend!
Stayed 3 nights in Mar 2018
Response from sunny on May 10, 2018
Thank you for taking the time to share your recent experience at the Sheraton Jiangyin Hotel with us. we appreciate your feedback and are delighted to hear that you had a great stay. Once again, thank you for providing feedback that will ultimately help improve our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Jiangyin so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Jiangyin
Great stay
Stayed 10 nights in Oct 2017

4/10 Poor

kate

Disliked: Staff & service, property conditions & facilities
old and out of date
one night business stay. hotel old and tired. service awful...food even worse..order from the menu and get something not even on tje menu...order dinner later anf find salmon not cooked. raw . had to argue with staff just to get a spoon to eat my icecream they wanted me to use a plastic spatula....5 star hotel i dont think so.. i also dislike staff saying yes to everything knowing they do not actually understand at all...its so frustrating...just tell me and i will talk slower or choose a different way to say. the swimming pool you have to wear a swimming cap. i stayed 4 nights in shanghai in a 5 star hotel and used the pool every morning WITHOUT a swi.ming cap. if the pool is kept clean properly and correct chemicsls used thete is absolutely no readon for this..another reason never to go back there. i booked and paid extra for garden view but got view of concrete roof only...the reception did offer to move me Fter i mmetioned...buy why would this be necessary? read the booking and provide what the client is paying for. i was too tired so didnt move but there is no excuse for giving an inferior room. it certainly wasnt because the hotel was full. crazy ss they have lost regular bookings from my company as i was the first to visit. will advise all to book a hotel in wuxi and travel
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business
I would assume most people go to this area for business, as there is nothing much else around. Though English will always be a weakness, the staff were more than willing to help, even intervening when negotiating with a taxi driver. Facilities wise the hotel has everything one might need and the gym is very well equipped.

8/10 Good

Leung Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great to stay for a business trip plus leusure ，the breakfast was so many choice and check in also fast

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Jewel in a desert
We have just stayed 2 nights in this hotel. We can say this hotel is excellent in the middle of very poor Jiangyin Viillage. We strongly recommend it.

6/10 Okay

Verified traveler

Disliked: Staff & service

8/10 Good

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Will stay there again.

10/10 Excellent

Monica, Fl, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Clean and quiet, nice hotel for a small Chinese city

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cheng Fang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適，安靜，服務周到。
Stayed 5 nights in Dec 2019

10/10 Excellent

Hyeong Yeong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

LAP FO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就是附近沒有什麼吃飯的地方
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務很好的飯店
服務態度很好 但wifi時不時會斷掉
Stayed 4 nights in Sep 2019

10/10 Excellent

Shang Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦的好飯店
商務出差，交通便利是一大優勢。 再者，整體環境優雅，房間舒適，可以獲得充分的休息。 另外，餐廳的菜餚也很棒，獨自用餐或安排客戶共餐也令人滿意。
Stayed 1 night in Aug 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room of the hotel is spacious and quiet. However the location of the hotel is far from the city center and there is nothing surrounding the hotel. Hence you have to dine in the hotel unless you take a taxi but it is not easy to get one. The restaurant choice is quite limited in the hotel but the breakfast is good.
Stayed 1 night in Jul 2019

8/10 Good

Cheng Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

10/10 Excellent

현진

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 호텔입니다
그냥 좋은 호텔
Stayed 1 night in Jan 2019

10/10 Excellent

현진

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 호텔입니다
장인에서 좋은 호텔입니다
Stayed 1 night in Jan 2019

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good hotel with value for money in Jiangyin area. The room is spacious, comfortable and clean. The only drawback is there is nothing nearby and you have to eat at the hotel where there are only 3 restaurants with Japanese, Chinese and Western choices. The food quality is ok but the price is quite expensive.
Stayed 1 night in Oct 2018

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Anders

Liked: Cleanliness, property conditions & facilities, room comfort
Nice friendly staff - seems like best hotel in town. Clean and comfy business hotel
Stayed 1 night in Aug 2018
Response from Sunny on Sep 4, 2018
Thank you for staying with us. We hope you choose to stay with us again whenever your travels bring you back to Jiangyin so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体感觉不错
游泳池不错 行政楼层用餐体验不错
Stayed 1 night in Aug 2018
Response from Sunny. on Sep 14, 2018
尊敬的贵宾，感谢您入住江阴黄嘉喜来登酒店。万豪一向以“热情关怀客人，积极主动地为客人提供有价值的帮助、信息和支持”为使命，不断寻求发展空间，全面满足客人更高层次的多方位需求。感谢您在百忙之中抽空点评此次下榻体验，我们将会继续努力，我们期待在您下次光临时提供更优质的服务。谢谢！

6/10 Okay

WUN MING

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2018

10/10 Excellent

Bong Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from sunny on May 10, 2018
Thank you for taking the time to share your recent experience at the Sheraton Jiangyin Hotel with us. we appreciate your feedback and are delighted to hear that you had a great stay. Once again, thank you for providing feedback that will ultimately help improve our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Jiangyin so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.

6/10 Okay

Amy, Hong kong

Disliked: Staff & service
江陰小有的五星酒店
一直都住這酒店，但這次竟然被告知，他們主樓的房間滿了，要我去住別棟，後來跟他們堅持說太不方便，才給我一房間回去主樓住，明顯有房間，就是不給客人，是因為客人只住一晚的原因而不想給房似的 令人覺得這樣的做法太不合適，明明我已一早訂好，預約好的房間，怎麼可以這樣 對住這麼多次，一直支持的客人，實在感到失望
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

HUNGYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Top Hotel. Beim einchecken gleich mal ein upgrade bekommen ;-) Definitiv eines der besten Hotels in der Gegend, nicht zu vergleichen mit den "alten" Hotels z.B. in Zhangjiagang. Top Fitness-Bereich, gutes Spa-Angebot. Gerne wieder.
Stayed 9 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kin Man, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel
Overall nice hotel for business. There is room to improve the quality of buffet dinner.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MUSEONG, 소주

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
우시여행
객실상태는 깔끔했습니다. 욕실도 청결했으며 대체적으로 편안한 휴식을 취할 수 있었습니다. 근처 공원이있는데 산책코스로 좋았습니다. 짧은 시간이라 많은 부분을 설명할 순 없지만 대체적으로 만족한 여행이었습니다.

6/10 Okay

Verified traveler

nice hotel but little expensive for the room charge

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No me la juego con otro hotel en la zona
Buena disposición del personal, buen servicio (también cobran por todo, ojo). El buffet es variado con productos locales y comida europea. Las habitaciones son amplias y limpias. A 5 minutos en taxi del centro, junto a un complejo deportivo y un gran parque enorme. Está muy bien, si señor.