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Reviews of The Brown Horse Inn

3.5 out of 5
The Brown Horse Inn
Winster A5074, Windermere, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 59 out of 82 reviews" "
Rating 8 - Good. 19 out of 82 reviews" "
Rating 6 - Okay. 2 out of 82 reviews" "
Rating 4 - Poor. 1 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idyllic location for a cozy inn & pub with welcoming and helpful staff.
Stayed 1 night in Nov 2023
Response from Rachel, Reservations on Nov 22, 2023
Thank you for your lovely review, we hope to see you again.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
A fantastic stay, friendly staff beautiful setting, great food Our dog boycie was spoilt as well sausages every morning woofs from him
View of our veranda
Stayed 3 nights in Oct 2023
Response from Rachel, Reservations on Nov 8, 2023
Thank you for your lovely comments, we hope to see you again soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly
Excellent stay with our cocker spaniel. We ate in the bar twice and the food and service was brilliant. Highly recommended
Stayed 3 nights in Sep 2023
Response from Rachel, Reservations on Oct 4, 2023
Thank you for your lovely words, we are delighted you enjoyed your stay. See you again soon.

10/10 Excellent

Andrew

Stayed 3 nights in Aug 2023
Response from Rachel, Reservations on Sep 6, 2023
Thank you for your 10* review, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at the Brown Horse Inn Comfy beds and great location to Bowness-on-Windermere
Stayed 2 nights in Aug 2023
Response from Rachel, Reservations on Sep 1, 2023
Thank you for your review, we are delighted you enjoyed your stay and hope to see you again.

10/10 Excellent

Martin

Stayed 1 night in Aug 2023
Response from Rachel, Reservations on Aug 25, 2023
Thankyou for your review, we are delighted you enjoyed your stay.

10/10 Excellent

Sriram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Rachel, Reservations on Aug 25, 2023
Thank you for your review, we are delighted you enjoyed your stay.

10/10 Excellent

Sanjeev, Vernon Hills

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, pleasant staff, good service
Response from Rachel, Reservations on Aug 9, 2023
Thank you for your review, we hope to see you again.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet lovely pub- the rooms are comfortable.
Stayed 1 night in Jul 2023
Response from Rachel, Reservations on Jul 29, 2023
Thank you for your 5* review, we are glad you enjoyed your stay and hope to see you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Great staff and hotel. Rooms were clean and and bathrooms looked new. Road noise is quite loud and you can get some smokers outside the pub causing fumes to flow into your room which is not a fault of the hotel.
Stayed 1 night in Jul 2023
Response from Rachel, Reservations on Jul 28, 2023
Thankyou for your review, we are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rachel, Reservations on Jul 26, 2023
Thank you for your 10* review, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service
Had been for lunch on another trip to the lakes, came back for a stay. Good value, warm welcome and spacious clean room.
Stayed 1 night in Jul 2023
Response from Rachel, Reservations on Jul 21, 2023
Thank you for your 5* review, we do hope to see you again soon.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone working there was extremely friendly and the food was very good and reasonable
Stayed 2 nights in Jul 2023
Response from Rachel, Reservations on Jul 5, 2023
Thank you for your review, we are delighted you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent as always
Stayed 2 nights in Jun 2023
Response from Rachel, Reservations on Jul 5, 2023
Thankyou for your 10* review, we look forward to seeing you again soon.

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Amazing stay, lovely room in a beautiful location. Breakfast and evening food was exceptional. Staff very friendly
Stayed 3 nights in Jun 2023
Response from Rachel, Reservations on Jun 26, 2023
Thank you for your review and lovely comments, we hope to see you again.

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best little inn in the Lake District!
We loved our stay at The Brown Horse Inn! In fact, it was the most charming and most comfortable beds our party of 5 slept in! We loved the dinner and the breakfast too!!! Highly recommend it!
Stayed 1 night in Jun 2023
Response from Rachel, Reservations on Jun 15, 2023
Thank you so much for your 10* review, we are delighted to hear how much you enjoyed your stay and look forward to welcoming you again soon.

4/10 Poor

Alan

Stayed 1 night in Jun 2023
Response from Rachel, Reservations on Jun 15, 2023
Sorry to see your score, we hope you will get in touch to let us know where you felt let down.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rachel, Reservations on Jun 14, 2023
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Geoffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simple one night stay was perfect.
A simple one night stay in the family room was exactly as hoped for. Lovely room, welcoming host, comfortable beds, lots of tea and coffee in the room. Bar with a wide slection of local brews, plus international selection. De to the nature of our visit we were unable to sample the menus for dinner and b reakfast, but what was seen looked very good'
Stayed 1 night in May 2023
Response from Rachel, Reservations on Jun 1, 2023
Thank you so much for your review and kind comments.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and views and great food
Stayed 1 night in May 2023
Response from Rachel, Reservations on May 27, 2023
Thank you for your 10* review, we hope to welcome you again,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here regularly, Craig and team superb as always. Stayed in pod first night and external room with little patio two nights - very relaxing just what was needed
Stayed 2 nights in May 2023
Response from Rachel, Reservations on May 27, 2023
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm so glad they had availability!
We booked this place last minute and we're so glad they had availability. From start to finish the staff at The Brown Horse Inn treated us like we were part of the family. Room was modern and came with a great view. Dinner was absolutely amazing - we had the shin of beef with a recommended bottle of red which I'm still dreaming about. The breakfast was also one of the best I've had. We will definitely be back!
Stayed 1 night in Apr 2023
Response from Rachel, Reservations on Apr 11, 2023
Thank you so much for your review, and lovely comments. We look forward to seeing you again soon.

10/10 Excellent

Kimberly, York

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services provided by the brown horse are excellent, facilities, food and staff.
Stayed 3 nights in Apr 2023
Response from Rachel, Reservations on Apr 11, 2023
Thank you for your review and comments, we hope to see you again.

8/10 Good

BH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not perfect.
Excellent beds and shower.. Room size V.G.. Food excellent. BUT our stay let down by a few details. ROOM 3 ...had no shelf in bathroom for toiletries etc. No table and socket for the kettle which had to be boiled on floor or at bedside. Kettle difficult to fill from wash basin tap There was inadequate hanging space and no hooks for outdoor coats. No alternative to duvet for beds (blanket option should be made available). Bedside and table drawers too small for clothes. The shower cubicle needs a wall mounted soap dish, the gel provided was not suitable for my wife's allergy. She had nowhere to put her soap.. Door to shower room needs oiling, noisy in middle of the night. ROOM 2 had no easy chair. These may seem small issues but made our stay less comfortable than it should have been. PLUS they are so easy to fix. 0.
Stayed 3 nights in Apr 2023
Response from Rachel, Reservations on Apr 8, 2023
Thank you for your review and feedback, we are glad you enjoyed your stay and will certainly look into the points you have suggested.

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The stay was excellent from the second we arrived, the staff were all very helpful and friendly and did everything they could to make the stay a great experience. The food and service for dinner and breakfast was perfect too!
Stayed 1 night in Feb 2023
Response from Rachel, Reservations on Feb 15, 2023
Thank you so much for your kind feedback.

10/10 Excellent

Darren

Stayed 1 night in Jan 2023
Response from Rachel, Reservations on Jan 28, 2023
Thank you for your 10* review.

10/10 Excellent

Kara

Stayed 1 night in Jan 2023
Response from Rachel, Reservations on Jan 6, 2023
Thank you for your 10* review, we hope to see you again soon.

10/10 Excellent

Carolyn

Traveled with group
Food and staff excellent as usual
The evening food menu and quality was excellent, which is why we chose here again. Cosy relaxing bar and restaurant, the staff are very professional and friendly, brilliant. The room was nice , lovely bathroom
Stayed 2 nights in Oct 2022
Response from Rachel, Reservations on Oct 29, 2022
Thank you for your lovely comments, we hope to see you again soon.

8/10 Good

rod

Liked: Staff & service, property conditions & facilities, room comfort
3 day stay
Food was excellent, however not a great selection. Service and staff extremely efficient The only fault was the service of the room. On the first day i said to reception don't worry about cleaning the room just make the bed.Sadly that happened every day and we didn't get cups replaced or dirty glasses removed and no fill up of tea coffee etc.
Stayed 3 nights in Aug 2022
Response from Rachel, Reservations on Sep 5, 2022
Thank you for your review, we are glad you enjoyed your stay, please accept our apologies for the confusion on the servicing on the room.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can highly recommend booking for dinner whether or not you are staying. Breakfast also perfect. Room was well decorated with quirky features and was pitch black at night, bed comfortable and a good size, hence a good sleep.
Stayed 1 night in Aug 2022
Response from Rachel, Reservations on Aug 27, 2022
Thank you for your review and kind comments, we hope to see you again.

10/10 Excellent

Kathryn

Stayed 1 night in Aug 2022
Response from Rachel, Reservations on Aug 20, 2022
Thank you for your review, we do hope to welcome you back soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Rachel, Reservations on Jul 27, 2022
Thank you for your 10* review.

10/10 Excellent

Lyndsay

Stayed 1 night in Jul 2022
Response from Rachel, Reservations on Jul 14, 2022
Thank you for your 10* review. We hope to see you again soon.

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brown Horse
Lovely hotel. Great food. Staff so friendly
Stayed 3 nights in Jun 2022
Response from Rachel, Reservations on Jun 12, 2022
Thank you for your review, and lovely comments.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly
Stayed 1 night in May 2022
Response from Rachel, Reservations on Jun 10, 2022
Thank you for your review and comments.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd Visit
Stayed 1 night in May 2022
Response from Rachel, Reservations on May 18, 2022
Thank you for your 10* review, we look forward to seeing you again.

10/10 Excellent

Keeley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
Excellent hotel. We loved every aspect; the room was perfect, the food outstanding, setting beautiful. The feel of the hotel was peaceful, welcoming, friendly and easy-going. The standards are extremely high, yet the atmosphere is relaxed, effortless. The staff are so lovely; present, attentive, responsive and we felt totally unpressured. Would highly recommend without reservation.
Stayed 2 nights in Apr 2022
Response from Rachel, Reservations on Apr 29, 2022
Thank you so much for your lovely comments, we look forward to welcoming you back.

10/10 Excellent

carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brown Horse
Classic Lakes country inn , good food and friendly hosts. Renovated bathrooms and a very comfortable room. Wifi is patchy but can get a mobile signal.
Stayed 2 nights in Apr 2022
Response from Rachel, Reservations on Apr 10, 2022
Thank you so much for your review and lovely comments, we do hope to see you again soon.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet location in the country side with lovely views over the fields. Dinner and breakfast was excellent.
Stayed 2 nights in Mar 2022
Response from Rachel, Reservations on Mar 25, 2022
Thank you for your review and lovely comments.

10/10 Excellent

John

Stayed 1 night in Mar 2022
Response from Rachel, Reservations on Mar 26, 2022
Thank you for your 10* review.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog Friendly Stay at The Brown Horse Winster
Very enjoyable stay with friendly staff and made us and our dog very welcome. Super breakfast and excellent meals in the bar restuarant as well. Good choice of ales in the bar. Nice, quiet location but still very easy to get to Bowness, Windermere and beyond. Look forward to returning soon!
Stayed 3 nights in Mar 2022
Response from Rachel, Reservations on Mar 15, 2022
Thank you so much for your lovely feedback. We do hope to see you again soon.

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay!
Had a very brief but comfortable stay here. Unfortunately we arrived late due to storm Eunice but the staff very kindly left key our for collection in an envelope at the door. We then had to leave early next morning so couldn’t take full advantage of our breakfast however again the staff came up trumps and made us bacon rolls and coffee to take away. Thank you Brown Horse and sorry our visit was so short.
Stayed 1 night in Feb 2022
Response from Rachel, Reservations on Feb 25, 2022
Thank you so much for your lovely comments and review. We hope to be able to welcome you back soon.

8/10 Good

Christine

Stayed 2 nights in Feb 2022
Response from Rachel, Reservations on Feb 25, 2022
Thank you for your review.

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
**Top of the class**
A perfect retreat, nestled peacefully in the hills of Cumbria, The Brown Horse is a MUST for any traveler, thirsty, hungry or tired. Excellent service, friendly staff. Kudo’s to the team & management.
Local walks
Hearty Breakfast
Stayed 1 night in Nov 2021
Response from Brown Horse Inn on Nov 26, 2021
Thank your king words, we look forward to welcoming you again.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Staff friendly food excellent rooms very clean however the courtyard rooms only have a window in the bathrooms so although lots of light from the french doors if you like fresh air at night you have no window to open. One fanlight could be put into the door side panel. Otherwise a lovely stay.
Stayed 1 night in Oct 2021
Response from Brown Horse Inn on Oct 31, 2021
Thank you for your review, we are pleased you enjoyed your stay and hope to welcome you again.

10/10 Excellent

Carnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Brown Horse Inn on Sep 22, 2021
Thank you for your review, we hope to see you again soon.

8/10 Good

J M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September 2021
Excellent service. Friendly staff and clean room. We also enjoyed the atmosphere in the restaurant in the evening. Food was good too!
Stayed 1 night in Sep 2021
Response from Brown Horse Inn on Sep 15, 2021
Thank you for your lovely review, we hope to see you again soon.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely dog friendly - made very welcome Booked the dog ftiendly room even a dog bed and water bowls waiting
Stayed 1 night in Aug 2021
Response from Brown Horse Inn on Sep 15, 2021
Thank you for your review, we hope to see you again soon.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic getaway
We arrived at the Brown horse in and was greeted by Craig who was lovely and very welcoming he showed us to our room what was absolutely outstanding. We had a small spot outside our room where we could sit and have a few drinks and look at the amazing view. The room was wonderful. It was clean and very comfortable with a lovely modern clean bathroom. The room had all the usual things provided was able to make a brew and hair dryer. We stayed for two nights and booked tables for our evening meals that were absolutely beautiful and returned to our room after our meal to be provided blankets to sit outside and watch the sunset. We were very well looked after by a lovely lady named Lorna who made us feel so welcome and who was always making sure we were ok as did everyone else who worked at The Brown Horse. This was a trip that was definitely needed and it was made super special for us as well. The second night we booked a table for ourselves and so friends who weren’t staying and they too were made to feel extremely welcome. The location of the hotel was perfect as we had activities booked around the area and was a great driving distance and about 7 min drive to lake Windermere. This place will definitely be somewhere we will be booking into again in the future had an excellent time and would definitely recommend. Cat wait to return
Stayed 2 nights in Jun 2021

6/10 Okay

Rosemary, Leicester UK

Liked: Staff & service
We were very disappointed to find when the confirmation came through the room we had booked did not take dogs. We were offered the only dog friendly room they had with a put up bed for my daughter for the same charge as the family room originally booked. We would have preferred to cancel but due to the terms of booking was unable to, forcing us to take what we felt was a substandard room. This should made clear on the site if there is only one room that take dogs and which one.
Stayed 1 night in Oct 2020
Response from The Brown Horse Inn on Oct 20, 2020
I am sorry you were disappointed with the room arrangements, this would have perhaps been easier explained over the phone, we have been working with Expedia to try to make this more clear on their site.