2/10 Terrible
Kathryn
May 21, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t have a very good time because I had just had a small accident so wanted to relax, when I arrived I hadn’t been given a code to get in and there was no reception so couldn’t talk to anybody in person, I had to use WhatsApp which took a long time and was outside the property for 40 minutes with another guest who was also stuck outside. When I got to my room, which was on the third floor (I have a disability so this was not ideal) the bed slats were broken, there was no hot water and the room had no hair dryer so having had my accident I wanted to tidy myself up but had to have a cold shower and sleep with wet hair although I asked for a hairdryer and was later told the hot water takes 30 minutes to warm up, on top of that there was no lock on the bathroom door so it kept blowing open in the wind and the toilet faces the hotel across the road so they had a lovely view when the wind caught up. Oh dear, all I can say is the staff were very polite. All in all, not great.
Kathryn
Stayed 3 nights in May 2024