Exterior

Reviews of Holiday Inn Express Hotel & Suites East Wichita I-35 Andover, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Isaac

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was closed. No hot water in the morning
Stayed 1 night in May 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on May 14, 2024
We are truly sorry for your experience with us and we are addressing the hot water issue. We do hope you will consider staying with us again in the future for a much better experience. Thank you for your review.

6/10 Okay

Cassandra, Altoona

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was upset to find out at check in that the pool did not work. I've had this reservation with plans to swim with my daughters. This should have been advised online for the reservation or an email update. Staff sends nice and building is clean
Stayed 1 night in May 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on May 12, 2024
Thank you for your review. It's always a good idea to call ahead to see if all amenities are in working order. We apologize for your inconvenience.

8/10 Good

T. Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on May 8, 2024
Thanks for the great review! The team at Holiday Inn Express Hotel & Suites East Wichita is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

4/10 Poor

Sabrina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on May 8, 2024
We appreciate all feedback here at the Holiday Inn Express Hotel & Suites East Wichita. Please let us know how we can improve your next stay.

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well taken care of and pleasent staff.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on May 5, 2024
We're delighted you had a superior experience with us. It's a pleasure to know how much you enjoyed our facility and friendly service. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

6/10 Okay

Diana

Traveled with partner
I liked the breakfast room and breakfast and the beds were comfy. However, the button panel in the elevator was hanging loose, the shower was gross with rust, there were ants crawling around the sink next to coffee maker, the coffee maker did not work, the pool was out of order (which I had also read in past reviews), the phone in the room did not work, the fire alarms went off at 5:30 am, and there usually was no one at the check-in desk.
Stayed 2 nights in Apr 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on May 5, 2024
We're sorry to hear about your less than satisfactory stay with us and we will be addressing your concerns. We hope to have another opportunity to leave you with a much better impression.

6/10 Okay

Mark

Disliked: Property conditions & facilities
The property condition was about a 2/3 star at best in addition the swimming pool was closed or "out of order " as we were told. The end hall door was only usable as a exit door so only one direction use causing you to only enter from the main lobby causing you The shower bottom outlet head was loose on the wall when trying to energize the shower option but did work somewhat. Thanks for allowing me to comment.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on May 3, 2024
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations in regard to your stay with us at the Holiday Inn Express Hotel & Suites East Wichita Andover. It is our hope that you will consider staying with us in the future for a much better outcome.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously its an older building. The bathroom wasn’t completely clean. Someone's long brown hair was on the floor. Broken light bulb in bedside lamp. Weeds outside 2 feet tall. Good news: friendly staff, coffee bar open early.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on May 2, 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.

2/10 Terrible

Brenna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pre-paid online, got a call to adjust with third party because they couldn’t accommodate 2 of the 4 days I booked. I couldn’t because I was traveling, arrived at 1 am and was told they didn’t have a double bed Available. They did get us a king with a pull out, but both beds were VERY uncomfortable. The room was not fully cleaned, so we didn’t have any hand soap or shower supplies. AND the bathroom sort really needed to be repaired or at least painted and they just had a strip of tape on it to keep it from splintering more.
Stayed 4 nights in Apr 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Apr 29, 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

6/10 Okay

Joan

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Not well maintained. Especially bathroom.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Apr 22, 2024
Your feedback is important to us and we have shared your concerns with the General Manager for their review. We apologize for not meeting your expectations, Joan.

4/10 Poor

Henry

Traveled with family and small children
Property appears to have been nice once, but needs a LOT of maintenance work now. Marks on walls, chipped paint, worn carpets, loose panels in the elevator, pool shut down. The Expedia rating is much too high, it’s pretty much a one star hotel right now.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Apr 18, 2024
Your feedback is important to us and we have shared your comments with the management team for their review.

2/10 Terrible

Ken

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a dump. Pool whirlpool closed . Cancelled reservation when to different holiday inn. Disappointed
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Apr 1, 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

10/10 Excellent

Darrel, Ankeny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 31, 2024
Thank you for your recommendation! We appreciate your valued busienss, Darrel.

10/10 Excellent

Jon

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Pool out of order, no ice 3rd or second floor
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 29, 2024
Thank you for your feedback and for choosing to stay at our hotel. We appreciate your five star recommendation and we look forward to having the pleasure of your company again in the future.

10/10 Excellent

JEFF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are geese that share the property and pond next door. Quite nice to visit nature in this way!
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 27, 2024
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent except the pool was closed for repairs. The room was nice, the breakfast was great each day of our stay.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 16, 2024
Thank you for your great review of the Holiday Inn Express Hotel & Suites East Wichita Andover! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 31, 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

4/10 Poor

DENISE

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We had no phone in the room, and no hot water when we arrived. I asked the staff for another room, and I guess they figured out it was multiple rooms and then proceeded to call in help. However they never had any real communications with us for update, we just stood around in limbo. Finally went to sleep, without a shower, had water in the a.m., but it would have been a courtesy to keep your tenants updated.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 6, 2024
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property. Easy access and setback from the busy road.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 7, 2024
We are delighted to hear that you liked the location of our property. It was a pleasure having your company and we look forward to welcoming you back again soon!

6/10 Okay

Tracy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was fine, but not as clean as I’d expect and somewhat in disrepair. Otherwise it was an uneventful stay.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 3, 2024
Thank you for being our guest and taking the time to share your experience with us. We have sent your feedback to the housekeeping leadership team and maintenance department for necessary improvements. Thank you, again and we hope to leave you with a better impression on your next visit to us at the Holiday Inn Express Hotel & Suites East Wichita I-35 Andover.

10/10 Excellent

marla, Hayfield

Very dark area
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 1, 2024
On behalf of our entire staff, we thank you for your business. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Keith, Alden

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were problems with the plumbing, so the shower did not function correctly, and the bathroom look like it had been under construction recently and not well completed
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 21, 2024
We apologize for your less than satisfactory experience with us. We will be addressing the issue and hope you will consider giving us another chance in the future for a much better outcome.

4/10 Poor

Julie

Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Mar 22, 2024
Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at the Holiday Inn Express Hotel & Suites East Wichita Andover is committed to providing quality customer service to all of our guests. We hope to see you again in the future.

6/10 Okay

Jacqueline

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mostly excellent staff, hotel is dated & dirty
I'll start with the bad and end with the good. Our room was definitely not clean. Our refrigerator was full of someone else's food. One of the pillowcases had blood on it. There was a chewed up caprisun straw on the headboard. The bathroom floor had been cleaned, but the corners had built up grime. The tub faucet dripped constantly and the tub was rusty. The repairs made were shoddy at best. In some places in the bathroom, I couldn't tell if I was seeing mold, or if the material used for repairs just looked like mold. I had a 2 bedroom suite, and the tv didn't work in the kids room. The pool was out of order. Several of our family members were staying in the hotel, some we hadn't seen in years. The man working the front desk for the evening didn't seem to want us visiting in the common area. We hadn't seen my in-laws for Christmas, and while visiting there, they gave my husband and I a bottle of wine and a bottle of bourbon. They were sitting, unopened, on the table as we visited, and he told us we had to put them away. He said there were complaints about us, even though the phone never rang and no one ever approached the desk. We weren't being disruptive. The pros...Check-in was fast and easy. All other staff members were incredibly friendly and helpful. The ladies on night and morning duty were fantastic. Breakfast was good.
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 12, 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

6/10 Okay

DENISE, RIVERTON

Liked: Staff & service, property conditions & facilities
My stay at Holiday Inn Express Hotel & Suites East Wichita I-35 Andover, was less ideal than I had hoped for. Although the exterior looked modern and up-to-date. Once inside, things started to show more wear. Except for the front lobby and the breakfast area, things needed a thorough cleaning. There was evidence of unfinished repairs in my hotel room that were unsightly but didn't affect its functionality. The breakfast provided in the morning was excellent, and that area was very clean. The beds were comfortable at least.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 9, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay for family of 4
I am here on business but brought my family for a short get away from our area. My children were excited for the pool but when we arrived we learned that the pool was not working. I also asked for a late check out and was told check out is 11 am and late check out is only provided until 12. It was a nice overnight stay and I would stay again with the hopes the pool worked next time for my children. The staff was friendly which i appreciated. The beds were comfortable and the room has nice shades that kept it dark for us to sleep. The walls are a little thin so you are able to hear others as they start their days and are going in and out of their rooms though. There were some chips on the tub and floor but nothing too bad.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 8, 2024
Thank you for your feedback, Abigail. Your feedback is important to us and we hope to welcome you and your family back again in the future.

4/10 Poor

Jeff, Emporia

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is in poor condition. The elevator had construction debris in it and was not cleaned up during our stay - 2 nights. TV’s were not available due to changing service and it was hours before they brought remotes to the room. No microwave in the room although the website said showed there were. Only 2 k-cups of coffee in room. USB ports didn’t work. I will not stay there again.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 5, 2024
We apologize for not meeting your needs during your stay. We will share your feedback wtih the management team for improvements and we hope you will consider giving us another chance in the future for a much better outcome.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 29, 2024
Thank you for providing feedback on your recent experience at the Holiday Inn Express Hotel & Suites East Wichita I-35 Andover. We take pride in providing a a good experience for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very kind and I had a quick check in. The pillows and bed sheets were awesome. I think the showers need an upgrade. Mine was rusty and leaky. Other than that my stay was good.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 28, 2024
We are happy to hear you had a positive experience with us overall! We value your input and we look forward to another opportunity to serve you in the future.

6/10 Okay

Aaron

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 2, 2024
Thank you for leaving a review. If you have any additional feedback please don't hesitate to reach out to us!

2/10 Terrible

Peggy

Traveled with family and small children
Disliked: Property conditions & facilities
Long day of traveling and the TV didn’t have proper remote to program and they couldn’t get it to work. No movie night for us.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 26, 2024
Thank you for your review. We regret the issue you had with the television, and for the disappointment you had in regard to movie night. We hope you will give us another chance to prove ourselves on a future visit.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location & Great Breakfast
Perfect location for our roadtrip. The breakfast was great with many options. The bed was comfortable. The room was clean.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 17, 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.

10/10 Excellent

Kelley

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 10, 2024
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Lindsey

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 8, 2024
We are always striving to improve our services and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

4/10 Poor

MARK

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 8, 2024
We apologize for not meeting your expectations during your stay with us. Thank you for being our guest.

4/10 Poor

Tony

Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 20, 2024
Tony, please let us know if you are not satisfied during your stay. Thank you for your feedback.

6/10 Okay

Lee

Stayed 3 nights in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Jan 31, 2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Holiday Inn Express Hotel & Suites East Wichita. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 Good

Ron

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Counter staff... Michelle, i think, has an attitude problem. Making checkin most uncomfortable. The room was fine.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 21, 2023
Thank you for choosing us for your travel plans. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 Okay

Christopher

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 6, 2024
Thank you for taking the time to share your experience with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Property is in need of a remodel. Repairs have been done to things very poorly. Very amateur work performed throughout the property
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 31, 2023
We appreciate all feedback here at the Holiday Inn Express Hotel & Suites East Wichita I-35 Andover. It is our hope that you will be returning to us in the future.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 16, 2023
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Property needed maintenance repairs in bathroom.
Response from Holiday Inn Express Hotel & Suites East Wichita on Feb 9, 2024
David, we are working hard to complete the necessary repairs. Thank you for your feedback and valued business. We hope to have another chance to leave you with a better impression of your next stay with us.

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed at this location because they had EV charging, however neither one of the chargers worked which was a major inconvenience for our trip.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 11, 2023
We apologize for the inconvenience caused during your trip. And we hope you will consider staying with us in the future for a much better outcome.

10/10 Excellent

Tom

Business traveler
Everything was great!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 10, 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

8/10 Good

Marilynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfy
Very clean, comfortable bed, and mostly updated. I loved the lounge chair! Wonderful breakfast. The rooms had refrigerators but no microwave which was inconvenient. The only ice machine was on the first floor.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Dec 10, 2023
Thank you very much for your feedback. We look forward to another opportunity to welcome you back again.

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 27, 2023
This review made our day! Thank you for your recommendation and we look forward to welcoming you back again next time you are in our area.

6/10 Okay

Robin

Traveled with partner
Liked: Cleanliness, staff & service
The staff was very friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 14, 2023
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 13, 2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 29, 2023
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

Patricia, Bloomington

Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hotel & Suites East Wichita on Nov 28, 2023
Thank you for staying with us recently. We are thrilled you enjoyed your time spent with us. We look forward to having the pleasure of welcoming you back again the next time you are in the area.