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Reviews of Best Western Watertown Fort Drum

2.5 out of 5
Best Western Watertown Fort Drum
300 Washington St, Watertown, NY

Reviews

7.8

Good

Rating 10 - Excellent. 350 out of 1002 reviews" "
Rating 8 - Good. 360 out of 1002 reviews" "
Rating 6 - Okay. 166 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 2 nights in May 2024

10/10 Excellent

Wanda Liz

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant. Hotel was clean.
Stayed 1 night in May 2024

10/10 Excellent

Philippe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will return in future
Stayed 1 night in Apr 2024
Response from vision hotels on Apr 27, 2024
Thank you for your time letting us know how your experience was with us. We hope to see you again soon for all of your future visits.

10/10 Excellent

Travis

Stayed 1 night in Apr 2024
Response from Josh on May 6, 2024
Thank you for your stay and letting us accommodate you. We look forward to accommodating you in the future.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Melinda, Minden

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was cleaned and the staff were exceptional! Very friendly!
Stayed 1 night in Apr 2024
Response from Visions hotels on Apr 23, 2024
That’s the service we want for every guest no matter what type of stay it may be. Thank you for your time to tell us how we did, and for the comments about our staff. I’ll be sure to pass it along. We hope to give you another superb experience during another stay. We value every guest, comment and ratings. Kindest regards,Josh BrettGeneral Manager Bestwestern Watertown fortdrum

10/10 Excellent

Chantal

Traveled with group
Liked: Cleanliness, amenities
Clean close cheap
Stayed 1 night in Apr 2024

8/10 Good

Penny

Liked: Staff & service
Stayed 2 nights in Apr 2024

4/10 Poor

Andrea

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is tired! Needs a major redo. The front door entrance greets you with damaged finishes and kickplate. The vestibule is seriously dated. The housekeeping staff is sloppy. Our room had many issues: bedsheet not pulled over the mattress, bedding was very rumbled, dirty towel in the bathroom, toilet seat was not clean. And the room was dusty! The windows have mildew one inside and the outside is so streaked you can't see outside very well. The room has a micro and refrigerator. Our refrigerator was leaking water. The carpeting needs to be vacuumed in the room. Ice machine didn’t work, soda machine was empty.....multiple partial ceiling repairs. The front desk clerks were very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Was here for the eclipse. Even with how busy and chaotic it was, the staff was awesome and very friendly
Stayed 2 nights in Apr 2024

8/10 Good

Brian

Stayed 1 night in Apr 2024

4/10 Poor

Karen

Traveled with partner
Disliked: Property conditions & facilities
We were very disappointed with this hotel. The only positive thing was that when we arrived, the room was clean. But we arrived on Wed. and left Sunday AM. THE ROOM WAS NEVER CLEANED the whole time we were there- despite asking for it to be cleaned every day. There was garbage left in the hall by the elevators. There was no fan in the bathroom and the toilet was so close to the vanity that my husband barely fit on the toilet. They are completely understaffed and make promises but never follow through. We heard rumor that BW is looking to sell it because it is not up to their standards. I know we will never stay in a Best Western again! It really was pathetic! The staff was pleasant, but never followed through with anything. Such a sad situation! But we did save money on housekeeping tips…
Stayed 4 nights in Apr 2024

10/10 Excellent

Morgan

Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Betsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fitness center needs a good cleaning 1 treadmill did not turn on Other one belt was worped
Stayed 2 nights in Mar 2024
Response from Billie on Mar 18, 2024
Thank you for taking the time to review our hotel, I am so sorry to hear that treadmills in the fitness center, I will have our maintenance team take a look at this immediately. I hope you enjoyed your stay with us and hope to see you again in the future

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming. The room was clean. The towels and linens were gleaming white. The breakfast was delicious. The only thing that wasn't great was the pool...it was foggy. It was fine to swim in, but did not look overly inviting.
Stayed 1 night in Mar 2024
Response from Billie on Mar 18, 2024
Thank you for taking the time to review our hotel, I am so glad to see that you enjoyed your stay with us! We hope to see you again on your next trip to Watertown

10/10 Excellent

Kelly

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The manager was very helpful friendly! Appreciate his service!
Stayed 2 nights in Mar 2024
Response from Billie on Mar 18, 2024
Thank you for taking the time to review our hotel and your kind words on Josh, I will be sure to pass them on to him! We hope to see you again!

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

8/10 Good

Sushanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet was not working in room and was reported to the staff which did not get fixed for the duration of our stay.
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you for sharing some feedback about your recent stay. We are truly sorry that we dropped the ball on the issue you experienced with your toilet. We hope this does not deter you from staying with us in the future.

2/10 Terrible

Yvon

Stayed 2 nights in Feb 2024

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Billie on Mar 18, 2024
Thank you for taking the time to review our hotel, I hope you enjoyed your stay with us and visit us again on your next trip to the area

6/10 Okay

Diane

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property is runned down. Eating area, spilled spots all over walk. Ceiling tiles missing in a lot of spaces. Pool area, no towels. Someone passed the broom but didn’t pick up dirt, left in a pile near stairs.
Stayed 2 nights in Feb 2024
Response from Billie on Mar 18, 2024
Thank you for taking the time to review our hotel, I am so sorry to see that our pool area was out of towels and not cleaned well during your stay, I will be addressing this with our housekeeping department as that is not an acceptable way to be. We hope that you will stay with us again so that we may have another chance to show you the type of service we pride ourselves on.

8/10 Good

Susan

Traveled with family and small children
Liked: Staff & service
The restaurant is not open there anymore. It could have been cleaner in public areas. The room was clean and front desk staff were very nice!
Stayed 1 night in Feb 2024
Response from Billie on Mar 18, 2024
Thank you for taking the time to review our hotel and for your feedback, we use all feedback as a way to better ourselves and will address the public areas with our team. We hope to see you again on your next trip to the area

10/10 Excellent

Tamatha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Feb 2024
Response from Billie on Feb 5, 2024
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us and hop[e to see you again!

2/10 Terrible

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The snow was not removed around the building we were assigned. Unsafe to walk around.
Stayed 1 night in Jan 2024
Response from Billie on Jan 29, 2024
Thank you for taking the time to review our hotel, I am so sorry to hear that the snow removal was not addressed during your stay, I will certainly share your feedback with the staff to ensure this does not happen again. I hope you will consider staying with us again in the future.

8/10 Good

daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Billie on Feb 5, 2024
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us and hop[e to see you again!

4/10 Poor

Jonathan

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were out in an area that the parking lot was not adequately shoveled. It was hard enough to get to the door that our rooms were near but when we got to the door plowing thru 6 inches of snow/ice, the key did not work in the lock. We had to pick our way thru 3 feet drifts AT THE ENTRY TO THE NEXT CLOSEST door. Not sure why the snow was pushed to the entry instead of the ba l of the parking lot. In addition when we got to our room it was part of a suite with an adjoining room. There was a door inside the room that lead to the door next to us. There was very little to stop us from hearing each other. We tried to use tv to drown out our neighbors (not their fault people do want to have their good time) the remote was bad. It was a miserable experience. For the last few months we have stayed at this hotel pretty regularly. After this last unpleasant experience we will not be returning.
Stayed 1 night in Jan 2024
Response from Billie on Jan 24, 2024
Thank you for taking the time to review our hotel, I am so sorry to see that you did not have a great experience with us on this last stay. I apologize for the condition of the parking lot and will certainly address this with our plow company. I'm also sorry that the noise from your neighbors was loud, I understand how frustrating that could be, I hope that you notified the front desk so they could ask the guest in the other room to quiet down and fix your remote for you. We are available 24 hours a day to provide you with a great experience. I do hope that you will consider staying with us again so that we can show you that is not the type of stay we want for our guests.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Billie on Jan 29, 2024
Thank you for taking the time to review our hotel. I'm so glad to see that you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Billie on Jan 29, 2024
Thank you for taking the time to review our hotel, I hope that you enjoyed your stay with us. Any feedback would be greatly appreciated. We hope to see you again soon

6/10 Okay

Dianna

Stayed 1 night in Jan 2024
Response from Billie on Jan 29, 2024
Thank you for taking the time to review our hotel, I hope you enjoyed your stay with us. Any feedback you would like to give would be greatly appreciated.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Billie on Jan 9, 2024
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Marko

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location, very friendly staff. Only issue is the pool and gym were closed for renovation. the receptionist said 'tomorrow' but when I looked in there was still scaffolding and fans everywhere. also one of the meeting rooms has a sign that says 'not fit for occupancy' on it so not a good atmosphere as a guest, haha.
Stayed 2 nights in Dec 2023
Response from Billie on Jan 9, 2024
Thank you for taking the time to review our hotel, I am so sorry that our pool being down was closed during your stay. Our maintenance department is working hard to get it opened as soon as possible. We hope that you will visit us again on your next trip to the area

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Billie on Jan 9, 2024
Thank you for your review, I hope that you enjoyed your stay with us and will visit us again the next time you are in the area

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service
The suite represents great value. Lots of room for relaxing with a sofa, armchair, coffee table desk and chair. The carpeting is old and it would be nice to see a laminate flooring in it's place. Staff were good at the desk and the dining room. The cheesey eggs and sausage were delicious and are another great value. We were disappointed that the pool was closed for maintenance...
Stayed 1 night in Dec 2023
Response from Billie on Jan 9, 2024
Thank you for taking the time to review our hotel, I'm so glad to see you enjoyed your stay and our breakfast. I am so sorry the pool was down for maintenance while you were here. Our maintenance team is working hard to get it reopened as soon as possible. We hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast very good.
Stayed 1 night in Dec 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed our breakfast! I hope to see you again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
Very friendly, safe, and comfortable. I regularly stay here for shopping, and the service is great!
Stayed 2 nights in Dec 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay. Thank you for the kind words for our staff, it is much appreciated. We hope to see you again soon.

8/10 Good

Jan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
One night stay for Xmas shopping trip.
Everything was fine until about 11pm when we heard a very loud bang that sounded like either a gunshot or explosion. It was a little scary. Finally got to sleep but awakened to very loud banging noises and a woman’s voice at 3 am.
Stayed 1 night in Dec 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so sorry to hear about the banging noise and the woman that woke you up, I hope that you notified the front desk so they could address the issue. We hope to see you again soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service
Very friendly and helpful check in. Good location in monumental section of city by city hall and other civic buildings
Stayed 1 night in Dec 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, Thank you for your kind words about our staff! We hope to see you again soon.

4/10 Poor

Nicole

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room was freezing cold & took a long time to warm up. Only one regular coffee serving in the room. No CNN available on the TV. Cigarette butts on the ground at the entrance. Parking lot was very dark so we didn't feel safe walking in to the entrance. Breakfast table was not cleaned. Had sticky maple syrup all over it. Staff were very pleasant and accommodating. Very noisy guests in the middle of the night.
Stayed 1 night in Nov 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so sorry to see that you did not receive the service that we strive so hard to achieve. I hope you addressed your concerns with the front desk and that you will give us another chance to show you the beauty of our hotel

4/10 Poor

Peter

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Wow
Has always been our favorite destination in Watertown. But over the years, the hotel is getting more and more rundown. Most of the staff and the breakfast is still amazing. On our last day the occupants in the next room partied with loud music and loud voices from 11 straight through nonstop to 7 AM. Let the staff know and said that they had already been warned twice. With nothing being done until we asked to be moved the next day to a different room.. very disappointed that staff already knew about the problem and hadn’t addressed it
Stayed 2 nights in Nov 2023
Response from Billie on Nov 20, 2023
Thank you for taking the time to review our hotel, I am so sorry to see that our front desk staff did not move quicker to get you in to a room that was quitter, I will be addressing your comments with them to ensure this doesn't happen again in the future. I hope that you will give us another chance to provide you with the great service we strive so hard for.

8/10 Good

Diane

Stayed 2 nights in Nov 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I hope that you enjoyed your stay and we hope to see you again soon.

2/10 Terrible

Paul

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Billie on Nov 20, 2023
I am so sorry to see that you did not enjoy your stay with us, If you would like to discuss your stay more in depth please feel free to reach out to me directly.

6/10 Okay

ayoub

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Heater was too loud and fridge too noisy
Stayed 1 night in Nov 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so so sorry to see that your heater and fridge were noisy, I hope you addressed this with the front desk so that could get it foxed for you. We hope to see you will stay with us again so that we may provide you with the superior service we strive for.

4/10 Poor

Rae

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Staff pleasent
Stayed 1 night in Nov 2023
Response from Billie on Nov 13, 2023
Thank you for taking the time to review our hotel, I am so happy to see that you found our staff pleasant as we strive to provide a great customer experience. If you had any issues that you would like to discuss in detail please feel free to contact me directly.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good for what we required.
Stayed 1 night in Oct 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Deborah, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Oct 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us! We hope to see you again soon.

4/10 Poor

Terry

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so so sorry to see that you did not enjoy your stay with us We hope you will stay with us again so that we may provide you with the superior service we strive for.

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had taped at the hotel maybe 15 years ago and we’re happy with our stay. Only problem was there were no tissues in the room.
Stayed 1 night in Oct 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Jill

Traveled with family and small children, Traveled with partner, Traveled with family
We loved the property. We went with my son and they put our rooms close by so we could bond with our beautiful grandchildren. I will forever love the memories we made at this Hotel
Stayed 5 nights in Oct 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us! We hope to see you again soon.

8/10 Good

Ginette

Traveled with pets, Traveled with family
Liked: Amenities
next time we will ask fir aroom behind the hotel to not have the street traffic,otherwise the staff was very friendly and efficient.Definitely will come back for another stay
Stayed 1 night in Oct 2023
Response from Billie on Dec 12, 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us! We hope to see you again soon.