2/10 Terrible
Bruce
Jun 18, 2024
Disliked: Cleanliness, staff & service
Checked in for two nights and the first night at around 10:30pm pulled back the sheets only to find them disgustingly stained. It wasn’t just a small stain but very large either coffee spill or gosh knows what else. Don’t even want to contemplate what else coming from a hotel room. Anyhow, immediately called front desk to have them come change the sheets only to be told rudely that the cleaning staff had left and can’t be done until tomorrow and then they just hung up. I slept on the chair and ottoman that night as there was no way I was sleeping in that bed. The next morning I asked to speak to a manager. Spoke to two actually (Ben and Chris) and were told it was unacceptable behavior and not up to Hilton standards. They completely agreed with me that the front desk could have come up and changed the sheets (which they have access to the linen closets),or could have switched room for us but regardless that should not have happened. I said heck they could have just given me the sheets and I would have changed the bed myself! I also pointed out that the elevator there is a sign that says Hilton guarantees your satisfaction or we will make it right. They promised they would give me a two night free voucher because of the rude staff I encountered and because I had to sleep in a chair. I would be sent the voucher through corporate. I’ve waited almost 3 weeks now and have yet to receive anything. Horrible customer service and disgustingly dirty hotel
Bruce
Stayed 2 nights in May 2024