Italian cuisine

Reviews of Hamilton Hotel Washington DC

4 out of 5
Hamilton Hotel Washington DC
1001 14th St NW, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 867 out of 1533 reviews" "
Rating 8 - Good. 366 out of 1533 reviews" "
Rating 6 - Okay. 175 out of 1533 reviews" "
Rating 4 - Poor. 74 out of 1533 reviews" "
Rating 2 - Terrible. 51 out of 1533 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel is amazing and the location was perfect.
Stayed 1 night in Apr 2024

10/10 Excellent

Farkhondeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sarah on May 22, 2024
Farkhondeh, Thank you for your feedback. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Helpful and amazing staff.
Stayed 1 night in May 2024
Response from Sarah on May 21, 2024
Hello James,Thank you so much for your feedback. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Robyn, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a family vacation. Perfectly located to see all the museums and monuments by walking. Very close to the Metro for more distant explorations. Would stay here again!
Stayed 4 nights in Apr 2024
Response from Destiny on May 19, 2024
Hello Robyn, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Maddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 3 nights in May 2024
Response from Destiny on May 19, 2024
Hello Maddy, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in May 2024
Response from Destiny on May 19, 2024
Hello Eric, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service
Clean and convenient location to Metro Station.
Stayed 5 nights in May 2024
Response from Destiny on May 19, 2024
Hello Deborah, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Charlotte Kaye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with exceptional dining at Via Sophia. Location was safe for walking and the metro is only a block away.
Stayed 5 nights in May 2024
Response from Destiny on May 19, 2024
Hello Charlotte, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and staff
Stayed 2 nights in May 2024
Response from Sarah on May 18, 2024
Hello Patrick, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Yifan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
great staff service and location, easy walk to almost every where. However, the property conditions and facilities are below average, which require major renovation.
Response from Sarah on May 16, 2024
Hello Yifan,Thank you for your feedback and we are delighted to hear that you that you found the staff service to be great and the location convenient. I am sorry that the condition of the facility fell below your expectations, and I assure you your comment will be shared with the appropriate personnel. Thank you again for choosing to stay at the Hamilton Hotel! All the best!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in May 2024
Response from Sarah on May 16, 2024
Hello Eric,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness
It’s periodic foyer was so inviting
Stayed 4 nights in May 2024
Response from Sarah on May 16, 2024
Hello Michael,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to public transportation and airport. Internet connection is poor. The furnishings in the lobby and guest room could use a replacement. They are out dated and worn out.
Stayed 4 nights in May 2024
Response from Sarah on May 15, 2024
Hello Ellen, We appreciate the 4-star rating you've provided. Your feedback is instrumental to our continuous improvement efforts. Thank you for taking the time to rate our service and give your feedback. All the best!

8/10 Good

Vivian

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was great overall, and it has a central location and is walkable to most attractions. However, the front desk staff was okay. We had a good check-in, but any other questions that we had were dismissed. My mom asked if she could reheat some leftovers, and their response was, "This is a hotel," which was rude since I have stayed in many hotels that have common areas with microwaves.
Stayed 3 nights in Apr 2024
Response from Sarah on May 14, 2024
Hello Vivian, Thank you so very much for your feedback. We are so very delighted to know that you enjoyed your stay with us overall. On another note, I want to apologize for the blanket statement that was made to you. Also, Since your stay with us back in April, I want to let you know that the hotel has incorporated a common area with a microwave for our guest to warm up food. We hope for the opportunity to host your future stay in Washington, DC. All the best!

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Greeted upon entry. Able to assist with last minute request for early check in
Stayed 3 nights in May 2024
Response from Sarah on May 14, 2024
Hello Nadine, Thank you so much for your you feedback. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC.

10/10 Excellent

Marco Amado

Stayed 4 nights in May 2024
Response from Sarah on May 14, 2024
Hello Marco Amado,Thank you so much for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was absolutely amazing and the location was great but there were several issues in our room. Broken blinds in the bathroom (both blinds were inoperable), both of the headboard lights didn’t work, the cable frequently went out due to a loose cable behind the tv we had to continually manipulate, and the shampoo bottle in the shower was completely empty. As much as I liked the level of customer service by the staff, the facility needs work and I more than likely won’t choose this place again.
Stayed 3 nights in May 2024
Response from Sarah on May 14, 2024
Hello Lisa, Thank you for your feedback. The information that you provided is invaluable. With that said, I sincerely apologize for the inconveniences that you experienced with the room. We do have around the clock room attendants, engineers and managers that are able to quickly resolve any issues our guest encounter. We hope that with this knowledge you will give us the opportunity to host your future stay in Washington, DC. All the best!

10/10 Excellent

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff has always been wonderful! Love location!
Stayed 4 nights in May 2024
Response from Sarah on May 14, 2024
Hello Karen,Thank you for your kind word. We are so very delighted to know that you were please with you stay with us. We look forward to hosting your future visit to Washington, DC. All the best!

8/10 Good

william

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay, several parks nearby
Stayed 4 nights in Apr 2024
Response from Sarah on May 11, 2024
Hello William, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for visiting DC . Staff extremely helpful and went out of their way to put things right and make our stay pleasurable. Helpful in advising us on our days and arranging tickets and suggestions. We will definitely choose the Hamilton Hotel for a return visit to DC
Stayed 3 nights in May 2024
Response from Sarah on May 15, 2024
Hello Jacqui, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Smelled great,Friendly staff, very safe.
Stayed 3 nights in May 2024
Response from Sarah on May 11, 2024
Hello Evelyn, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
This is what hotels use to be like. Staff attended my needs when asked for right away, very impressed.
Stayed 4 nights in May 2024
Response from Sarah on May 11, 2024
Hello Tim, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Kenneth, Doylestwon

Liked: Cleanliness, staff & service, property conditions & facilities
Location was the primary reason for choosing this hotel. We had 7 rooms for a bridal party for two nights. Only advice check the extra fees.
Stayed 2 nights in Apr 2024
Response from Sarah on May 11, 2024
Hello Kenneth, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and cleanliness was outstanding.
Stayed 4 nights in Apr 2024
Response from Sarah on May 6, 2024
Hello Cathy, Thank you very much for your feedback. We are so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay here. The only thing I will say is the sink in the bathroom had a leak, the water was not hot enough and the hair dryer did not work. But with this said i did not report any of this to the hotel.
Stayed 3 nights in Apr 2024
Response from Sarah on May 7, 2024
Hello Nancy,Thank you for your Feedback. We are so delighted to know that you enjoyed your stay with us. Thank you so much for letting us know about the bathroom sink, the water and the hair dryer so that we can have our engineering and housekeeping department to address them all. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kevin on May 4, 2024
Hello William, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 3 nights in Apr 2024
Response from Sarah on May 2, 2024
Hello Mark,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Sarah on May 2, 2024
Hello Elizabeth,Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Eloisa, ann arbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel
Stayed 3 nights in Apr 2024
Response from Destiny on May 1, 2024
Hello Eloisa, Thank you for your feedback. We are delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Tamara, laguna beach

Stayed 6 nights in Feb 2024
Response from Destiny on May 19, 2024
Hello Tamara, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We look forward to the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The first night we didn't get much sleep because the bathroom which was located on the head of our bed and the toilet bowl flapper valve went off every 2 1/2 minutes all night long. Sorry, to say we didn't get any sleep.
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 29, 2024
Hello Alice, Thank you for your feedback. I am very sorry to hear about your experience. The hotel does provide around the clock engineering/maintenance service available to address any and all sorts of situations on demand when informed. I sincerely apologize that your sleep was interrupted. I hope that you will consider staying with us on your future visit to Washington, DC. All the Best!

8/10 Good

Maribel

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 29, 2024
Hello Maribel,Thank you for your feedback. We are just so delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Ailema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clean service should improve
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 29, 2024
Hello Ailema, Thank you for your feedback. We are just delighted to know that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

10/10 Excellent

ANITA, Storrs

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 29, 2024
Hello Anita,Thank you for your feedback. We are just delighted to know that you enjoyed your stay with us. We hope for the opportunity host your future visit to Washington, DC. All the best!

8/10 Good

Louie Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Apr 2024
Response from Kevin on Apr 27, 2024
Hello Louie Jean, Thank you for your rating. We are just delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Kim

Traveled with family
Liked: Staff & service, amenities
The room was warm & the A/C couldn’t be set lower than 68.
Stayed 4 nights in Apr 2024
Response from Kevin on Apr 27, 2024
Hello Kim, Thank you for your feedback. We are so very sorry that your stay fell below your expectations. We'd like to get a better understanding of what impacted your stay to help us improve our service and the same time see how we can make things right for you. Please contact the hotel directly to speak with a manager at your earliest. Please call 202-682-0111 and select option 1.

6/10 Okay

Sara

Traveled with family and small children
Disliked: Staff & service
Terrible sleeping arrangements…awful Mattress and pillow. Plumbing needs an upgrade, as we had frequent leaks and clogged toilet. Restaurant was amazing! Food quality was out of this world. Great and polite greater whenever we walked into the hotel. Great location. Near everything.
Stayed 4 nights in Apr 2024
Response from Kevin on Apr 27, 2024
Hello Sara, Thank you for your feedback. We are so very sorry that your stay fell below your expectations. We'd like to get a better understanding of what impacted your stay to help us improve our service and the same time see how we can make things right for you. Please contact the hotel directly to speak with a manager at your earliest. Please call 202-682-0111 and select option 1.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Champagne upon check in was the perfect way to begin our short birthday weekend!
Stayed 1 night in Feb 2024
Response from Kevin on Apr 27, 2024
Hello Samantha, Thank you for your 5/5 rating. We are just delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed that there was no valet parking. It was difficult to find parking.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 25, 2024
Hello Rebecca,Thank you for your feedback. We are delighted to know that you enjoyed your stay. However, it seems that there must have been a misunderstanding or miscommunication about the valet parking. The hotel has 24-hour valet parking service available. Our Valet team is always readily available at the front entrance of the hotel to park your vehicle upon arrival. I sincerely apologize for the inconvenience caused. I thank you for choosing to stay with us and we hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Maria C

Stayed 1 night in Apr 2024
Response from Sarah on May 15, 2024
Hello Maria, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a perfect spot. Easy to walk to everything
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 24, 2024
Hello Elena, Thank you for your 5/5 rating. We are just delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nice and located in a great location near to subway, bus routes, and just to walk to all the sites. The staff were all amazing especially Tony at the concierge desk. Also loved the restaurant and bar at the hotel as well!
Stayed 4 nights in Apr 2024
Response from Sarah on Apr 23, 2024
Hello Lisa,Thank you very much for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Martin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, clean and quiet place
Stayed 1 night in Apr 2024
Response from Jerry on Apr 22, 2024
Thank you for your 5 star review Martin. I am glad you enjoyed you experience and found our hotel to be clean quiet and in a nice location. We pride ourselves on providing the best possible service and I am glad we exceeded your expectations. Please make sure to visit us again when you return to Washington and thank you for choosing the Hamilton Hotel. Best Regards

8/10 Good

Bettylou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah on Apr 23, 2024
Hello Bettylou,Thank you very much for your feedback. We are so delighted to hear that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

8/10 Good

Gregory

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like convenience of downtown. I wish had store where you could buy snacks and water.
Stayed 3 nights in Apr 2024
Response from Kevin on Apr 26, 2024
Hello Gregory, thank you very much for your feedback. We are so delighted to hear that you enjoyed your stay with us and that you found the location convenient. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Ellen, Cumberland

Stayed 3 nights in Apr 2024
Response from Sarah on May 11, 2024
Hello Ellen, Thank you for your feedback. We are so very delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and convenient location
Stayed 3 nights in Mar 2024
Response from Sarah on Apr 21, 2024
Hello Sarah,Thank you so very much for your 5/5 rating as well as your feedback. We are just delighted to know that you enjoyed your stay with us. We hope for the opportunity to host your future visit to Washington, DC. All the best!

6/10 Okay

Ji Sook, Chestnut Hill

Traveled with family
Disliked: Amenities, property conditions & facilities
The location is convenient. But the hotel itself is not good.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 21, 2024
Hello Ji Sook,Thank you for your feedback. We are so very sorry that your stay fell below your expectations. We'd like to get a better understanding of what impacted your stay to help us improve our service and the same time see how we can make things right for you. Please contact the hotel directly to speak with a manager at your earliest. Please call 202-682-0111 and select option 1.

6/10 Okay

Hava

Stayed 2 nights in Apr 2024
Response from Sarah on May 11, 2024
Hello Hava, Thank you for your feedback. We are so very sorry that your stay fell below your expectations. We'd like to get a better understanding of what impacted your stay to help us improve our service and the same time see how we can make things right for you. Please contact the hotel directly to speak with a manager at your earliest. Please call 202-682-0111 and select option 0.