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Reviews of The Ocean Key Resort by VSA Resorts

3 out of 5
The Ocean Key Resort by VSA Resorts
424 Atlantic Avenue, Virginia Beach, VA

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1130 reviews" "
Rating 8 - Good. 383 out of 1130 reviews" "
Rating 6 - Okay. 175 out of 1130 reviews" "
Rating 4 - Poor. 112 out of 1130 reviews" "
Rating 2 - Terrible. 73 out of 1130 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Cashmiere

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, property conditions & facilities
It was a good experience
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Thank you for your comments. We appreciate you. Hope to see you again soon.

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice area
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Thank you for your comments we appreciate you.

10/10 Excellent

Franklyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 17 nights in Apr 2024
Response from General Manager on May 13, 2024
Excellent. Come back to see us again really soon. Have a great day.

6/10 Okay

Alexis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful stay, we were so close to the beach and there were so many amazing restaurants to choose from!! My only complaint is that the air conditioning would not work, even after I called for maintenance they came in to “fix it”. It was 76 degrees in our room all day so it was extremely hard to sleep and get comfortable. Other than that, it was a great stay😊
Stayed 2 nights in Apr 2024
Response from General Manager on May 13, 2024
Thank you for your notes. We will look at the air conditioner and make sure that the issue has been resolved. I hope that you come back and try us again. Have a great day.

10/10 Excellent

Lamirah

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the indoor pool
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you much for sharing. We at the Ocean Keys enjoyed having you stay with us. Please come back and visit us again.

10/10 Excellent

Raiza, WOODSIDE

Liked: Cleanliness, property conditions & facilities
The staff waa friendly and love the room it was very clean.
Stayed 3 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you so much for your comments. We are committed to providing excellent guest services. Please come back again and enjoy Ocean Key as well as Virginia Beach.

2/10 Terrible

Donna Jean

Stayed 1 night in Apr 2024
Response from General Manager on May 20, 2024
I am so sorry that you did not have a great time. I hope you try us again soon.

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities
Game room with pool table
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Thank you so much. Your comments are greatly appreciated.

10/10 Excellent

Shereka

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for your review. We appreciate it and look forward to seeing you again soon. Have a great day.

8/10 Good

Tymillia

Traveled with family and small children
Liked: Cleanliness, amenities
I say be careful at check in. We were charged a crazy rate on top of the normal holding fee of $100. When the room was already paid for. The hold of almost $400 dollars took always from our weekend funds. It was very inconvenient. The young lady reversed the error the guy made but the hold doesn't drop immediately so it didn't really help.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
I am sorry this happened to you. We will take this as a learning tool and make things better. Have a great day.

6/10 Okay

Britany

Traveled with family and small children
The price was okay compared to what we got. We had the view of the ocean. We have Had a full kitchen and it seemed clean. The bathroom had hair and dirt spots but I alway travel with my own cleaning supplies so that wasn'ttoo much of an issue. The front desk was welcoming. The only huge problem was the walls/doors are paper thin we could hear everything surrounding our room and the elevators was down or was not working for our whole stay. You would wait 10 mins or more. You could take the stair but who wants to do that coming from the 8th or 9th floor?
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you for your response. We will review these issues with the housekeeping department. I apologize for the elevator, but we have corrected that issue. I hope that you will give us another opportunity to make your stay at the Ocean Keys a complete success.

8/10 Good

alejandro

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for the feedback..

10/10 Excellent

Chikara

Stayed 1 night in Apr 2024
Response from General Manager on May 13, 2024
Thank you so much have a great day.

8/10 Good

howard

Stayed 1 night in Apr 2024
Response from General Manager on May 13, 2024
Have a great day and come back and see us again soon.

2/10 Terrible

verne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you or your feedback.

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 15 nights in Mar 2024
Response from General Manager on Apr 23, 2024
This is great news. I hope you come back and see us again soon.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, professional, knowledgeable and kind staff.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you so much for your feedback

10/10 Excellent

Bridget

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you so much for the feedback. Have a great day.

10/10 Excellent

Cassandra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and good staff
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Awesome. We greatly appreciate the feedback.

8/10 Good

Lauren

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
One elevator working. Friendly staff.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you mentioning our staff. They work hard to provide excellent customer service. We really appreciate the feedback.

2/10 Terrible

Sheila

Traveled with family
Disliked: Cleanliness, property conditions & facilities
My room was filled with backed up dust throughout the room, sheets were not clean, bathroom faucet was dirty. The resort has a stupid rule for kids not to be allowed to swim after 9, the last 2hrs is adult swim only. It’s Spring Break children wants to swim and enjoy their vacation, especially when it’s too cold for the beach and with the resort having an inside pool. Just crazy.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Thank you for your comments. We understand that its Spring Break and kids want to enjoy the pool but we also have older adults who want to enjoy the pool also and we try and accommodate them as well. This is an issue that we can revisit. I am sorry that you experience difficulties in your room. We are committed to making each guest stay a great experience. I hope you try us again as changes have been made to the property. Thank you for your feedback and have a great day.

4/10 Poor

Andrea

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from General Manager on Apr 26, 2024
Thank you for the feedback.

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Semi-updated rooms, but the hotel shows its age. Nice kitchen appliances in the deluxe suite. It took us over 24 hours to get replacement towels and washcloths. The pull-out sofa mattress was not covered and it was dirty. Only one of the two elevators functioned and it was extremely slow, with wait times exceeding 5 minutes at busy times in the mornings and late afternoons. Do not attempt to park a large SUV or pickup truck in the garage. Spaces and height are designed for compact to standard vehicles.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Thank you for your comments. We are doing design changes to our rooms that will take effect over the upcoming season. For larger vehicles, we do have another parking spot for those vehicles. If you let the front desk know, they will instruct you on where you can park.

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff and maintenance/cleaning staff were quick and helpful. The hallways do have an old cigarette smell but the rooms do not have the same bad smell. Our rooms were recently upgraded and in fairly good condition. The pool and hot tub were enjoyable. One working elevator right now that goes super slow was very inconvenient but that was probably the worst part of the stag for us, so not the end of the world. The parking garage is super small and full of tight spaces that weren’t very convenient to park in, but the top level was fine, again, not end of the world stuff. Overall, I would book here again, given the price we paid.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Thank you so much for your comments. We appreciate you and hope that you come to see us again.

6/10 Okay

Makayla

Traveled with family
Liked: Cleanliness, amenities
We came during off season, and it still seemed like the resort was overwhelmed and understaffed. Overall, everything was good and clean and any problems were taken care of. Definitely would appreciate more consistency during stay with things like adult swim (hot tub was constantly packed with little kids)
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for your comments and I hope that you come back to see of. We will definitely look into the pool situation and see what can be done. Have a great day.

8/10 Good

Brian

The pool is nice but small and crowded
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Thank your or your feedback.

10/10 Excellent

Tracey

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property had everything that you could ask for. Easy access to the pool, hot tub, inside games room, pool table, and comfortable common areas are perfect for the times when you just want to chill at the hotel. The hotel is so close to everything, the beach, restaurants and shopping are just steps away. We really enjoyed ourselves at this resort, and we will return.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 23, 2024
Thank you for your comments. We really appreciate you staying with us. Hope to see you soon.

4/10 Poor

Andrea

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It took hours to leave because the elevator is still down.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 25, 2024
I am so sorry about your experience with our elevators. Believe me when I say it has been a challenge for everyone. Our elevators are back up and running and I hope you consider giving us another try.

10/10 Excellent

Jalesny

Liked: Cleanliness, property conditions & facilities
Staff member were super nice... pool was clean ... the room were nice and big perfect for family of 4 ... sheet needed to be better clean but you can ask for fresh . But i will definitely come back .
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much. I hope you come back again soon.

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Perfect room for a family
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you so much and come back and see us again soon.

2/10 Terrible

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
I am so sorry that you have a bad experience. Please let me know if I could be of assistance in the future.

8/10 Good

Guitiello

The place is very nice clean and family friendly
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Thank you and I hope you come back to visit us again soon.

4/10 Poor

Shanell

Traveled with partner
Liked: Amenities
Toilet full of pooh at the pool. 2nd toilet didn’t even work. Only one elevator was working. The staff was nice, but never again. I got a refund for the 2nd day.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
I'm sorry you had this experience. I will look into this matter and make sure it does not happen to another guest. Have a great day.

6/10 Okay

Asia, Petersburg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you have a great day.

6/10 Okay

Thad

Business traveler
Disliked: Cleanliness, property conditions & facilities
Tv doesn’t connect to the internet Tv in master bedroom falling off the wall
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
I am so sorry this happened to you. We will follow up on this issue and I hope that you give us another try.

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Property conditions & facilities
Only had one elevator working during a weekend that had a marathon and soccer tournament. Staff were extremely friendly and helpful, but didn’t seem to have correct information regarding road closures for marathon that basically ran completely around the property.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for the feedback. We are working on correcting the elevator issue. Have a great day.

2/10 Terrible

Joel

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 25, 2024
I am so sorry for your experience. We hope to do better for you and all our guest.

10/10 Excellent

Daesha

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the stay, I brung my babies to get in the pool and me and my partner stayed for the night. 10/10 highly recommend
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
I am glad you had a great stay. Come back and see us soon.

8/10 Good

jacinth

Liked: Cleanliness
Everything was great besides the elevators their was one elevator working my family and I where on the 9th floor so that was kind of an inconvenient other than that nice rooms
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for thee review. We will be working on getting this mater taken care of. Have a great day.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredibly nice
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you so much.

8/10 Good

Sharla

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Other than the elevator being super slow I really enjoyed the place
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you so much. You have a great day.

10/10 Excellent

JA

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 18, 2024
You are the best. Have a great day.

4/10 Poor

Susan, Concord

Disliked: Cleanliness, amenities, property conditions & facilities
Key card did not work and I had to stay at a friends room. Maintenance didn’t fix it.
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 18, 2024
I am so sorry that you experienced difficulties with your stay. We look to correct these issues as quickly as possible.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Mar 18, 2024
I hope to come back to visit us again. Have a great day..

6/10 Okay

Faye M.

Traveled with family and small children
Disliked: Property conditions & facilities
Overall we were not pleased with our stay. The walls were very thin and we could hear a lot of noisy people all throughout the night. The parking was also difficult for a large SUV.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 19, 2024
We are sorry about the noise levels that you experienced. We do have parking for SUV in another parking lot. Please let us know and we can accommodate for the next time.

4/10 Poor

Noah

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 18, 2024
Have a great day.

8/10 Good

Christine

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 18, 2024
Thank you for your feedback!

10/10 Excellent

Destinee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 18, 2024
Thank you for the posting. Come back and see us again soon.

6/10 Okay

Babu

Stayed 1 night in Feb 2024
Response from General Manager on Mar 25, 2024
Thank you for the rating we look to improve each and every day.