Property entrance

Reviews of Met Hotel

2 out of 5
Met Hotel
411 Columbia St, New Westminster, BC

Reviews

8.0

Very Good

Rating 10 - Excellent. 372 out of 1004 reviews" "
Rating 8 - Good. 385 out of 1004 reviews" "
Rating 6 - Okay. 132 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and the same images as with their ads, great hotel and staff. Expo Line is a minute away from the hotel.
Stayed 1 night in May 2024
Response from Guest Services on May 22, 2024
Dear Steven, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Iqbal G, Management on May 21, 2024
Dear Karen, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

6/10 Okay

Nureshmi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was great, and the staff were friendly. Outside was a bit sketchy. Tons of pot smoke; there is a bar next door.
Stayed 1 night in May 2024
Response from Management on May 20, 2024
Thank you for your kind review. We look forward to serving you again in the future. Best regards, Management

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service
It’s satisfactory for the price.
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Dear Leanne, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

8/10 Good

Reefat

Liked: Cleanliness, staff & service
Good except outside the property
Stayed 3 nights in May 2024
Response from The Met Hotel on May 18, 2024
Dear Reefat, Thanks for choosing us! We're really happy you liked our service. Our team is always here to make sure you have a great experience. We can't wait to help you again!

8/10 Good

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
Good communication.
Stayed 1 night in May 2024
Response from Guest Services on May 18, 2024
Dear Mollie, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

8/10 Good

Dylan

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Guest Services on May 18, 2024
Dear Dylan, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

6/10 Okay

Barbara

Traveled with family
The room was adequate for our needs but you might want to place a reminder in the bathroom to use the mat in the tub when taking a shower. I slipped and fell. It was very frightening. The mat was there but most hotels have a non-slip floor in the tub so I didn't think to use it.
Stayed 1 night in May 2024
Response from Management on May 20, 2024
Dear Barbara, Thank you for taking the time to provide your feedback. We're glad to hear that the room met your needs, but we're very sorry to learn about your slip in the bathroom. Your safety and comfort are our top priorities, and we sincerely apologize for the frightening experience you had.Additionally, we'll review our bathroom safety features to see if there are further improvements we can make, but all the Bathrooms tub at the Met hotel are non-slip surface. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future. Best Regards, Iqbal G

8/10 Good

Atiyeh

Disliked: Cleanliness, property conditions & facilities
The neighborhood is not tourist friendly enough 😅
Stayed 1 night in May 2024
Response from Iqbal G, Management on May 15, 2024
Dear Atiyeh, Thank you so much for taking the time to review our establishment! We truly appreciate your feedback. Just a quick note to let you know that we are conveniently situated in downtown New Westminster, attracting a diverse range of communities. Moreover, being located right beside public transportation makes accessibility to everyone. Once again, thank you and we look forward to welcoming you back soon! Best regards, Iqbal G (Management)

10/10 Excellent

Jose, Greeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is among the best hotel values in the area
Stayed 1 night in May 2024
Response from Management on May 12, 2024
Dear Jose, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

8/10 Good

Guang-Ming, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from Management on May 11, 2024
Dear Guang-Ming, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

6/10 Okay

Siegfred, EDMONTON

Traveled with group
I don’t like the smell inside the room. Smell’s like an undried rag. Maybe because of the old carpet.
Stayed 1 night in May 2024
Response from Iqbal G, Management on May 11, 2024
Dear Siegfred, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay at the Met Hotel. Please know that your comments have been noted, and we encourage guests to reach out to our front desk team should any issues arise. We strive to provide the best possible experience and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, helpful staff who made sure our stay was a pleasant one.
Stayed 1 night in May 2024
Response from Iqbal G, Management on May 8, 2024
Dear Michael, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Sanford, Gig Harbor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean attractive rooms.excellent staff and great pub on site.
Stayed 1 night in May 2024
Response from Guest Services on May 8, 2024
Dear Sanford, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Dear Fiona, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on May 5, 2024
Dear Vishnu, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

TaKhAr

Business traveler, Traveled with partner
good
Stayed 1 night in Apr 2024
Response from Iqbal G, Management on May 4, 2024
Dear Takhar, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

6/10 Okay

Linda Caricato

Disliked: Amenities
No grab bars in showers which is very unsafe. Drug users on the sidewalk near hotel entrance. When we left the young man at the front desk didn’t acknowledge us or offer to help us put our luggage on the sidewalk. My husband and I are in our 80’s so a helping hand would have been appreciated. I don’t recommend this hotel.
Stayed 2 nights in May 2024
Response from Iqbal G, Management on May 4, 2024
Dear Linda, Thank you for choosing to stay at the Met Hotel. We truly appreciate your feedback and the opportunity to improve our services. Regarding the handle bar in the bathroom, we regret to inform you that as our rooms are not wheelchair accessible, we do not have extra handle bars installed. However, your suggestion is duly noted, and we will consider it for future enhancements. Please accept our sincere apologies for any inconvenience caused by our Staff by not helping with the luggage. Ensuring the safety and happiness of our guests is our utmost priority, and we will strive to uphold our standards in every interaction. Thank you and we hope to welcome you back to the Met Hotel in the future. Warm regards, Iqbal G. Management

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from Iqbal G, Management on May 3, 2024
Dear Judith, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

2/10 Terrible

Manpreet

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Iqbal G, Management on May 3, 2024
Dear Manpreet, We wanted to follow up regarding your recent reservation at the Met Hotel. We noticed that you did not check in as expected. How would you rate you experience without staying or checking in at the Met Hotel? Kindly let us know more in details. We look forward to hearing from you. Kind Regards Iqbal G. (Management)

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Dear Naomi, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on May 1, 2024
Dear Michael, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Guadalupe lizeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 1, 2024
Dear Lizeth, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness
Was handy location for a 1 nite stay at a reasonable price outside of Van. Our room/window was right beside the Skytrain station so was a little noisy. Use the hotel supplied earplugs and you should be fine.
Stayed 1 night in Apr 2024
Response from Iqbal G, Management on Apr 30, 2024
Dear Christopher, Thank you for sharing your experience with us! We're glad to hear that our convenient location and affordable rates suited your needs for a one-night stay near Vancouver. We apologize for any inconvenience caused by the noise from the Skytrain. We appreciate your understanding and are pleased to know that the earplugs provided by the hotel helped ensure a comfortable night's sleep. We hope to welcome you back for another enjoyable stay in the future! Best Regards Iqbal G. (Management)

6/10 Okay

Mary Jean

Stayed 1 night in Apr 2024
Response from Iqbal G, Management on May 20, 2024
Thank you for your kind review. We look forward to serving you again in the future. Best regards, Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Right by new west quay. Staff is really friendly.
Stayed 1 night in Apr 2024
Response from Iqbal G, Management on Apr 30, 2024
Dear Daniel, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's reception was open 24 hrs.which was great as our flight was delayed. Behind the hotel is a train transit station that seems to run constantly, so if you are a light sleeper be sure to use the ear plugs that the hotel supplies. The hotel does not have parking but it is available for a price nearby.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 30, 2024
Dear Jeff, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Management on Apr 29, 2024
Dear Janet, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

2/10 Terrible

iman

Disliked: Property conditions & facilities
Not Worth the price
Stayed 3 nights in Apr 2024
Response from Iqbal G, Management on Apr 28, 2024
Dear Iman, Thank you for taking the time to provide feedback on your recent stay at the Met Hotel. We truly value all guest reviews as they help us improve our services. I am surprised to see your rating of 1 out of 5, especially considering that during check-out, you mentioned that your stay was good. We strive to ensure that all guests have a comfortable and enjoyable experience, so we're eager to understand the discrepancies in your feedback.We encourage guests to communicate any concerns or issues during their stay, as our front desk team is available 24/7 to address any problems promptly. We regret that we weren't made aware of any issues during your three-night stay with us.To better assist you, could you please provide us with more details about what went wrong during your stay? .Thank you once again for choosing the Met Hotel. We look forward to hearing from you soon and hope to have the opportunity to welcome you back for a more satisfactory stay in the future. Warm regards, Iqbal (Management)

10/10 Excellent

Sergey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great about the hotel!
Stayed 3 nights in Apr 2024
Response from Management on Apr 27, 2024
Dear Sergey, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location, close to where we needed to be and a pub downstairs.
Stayed 1 night in Apr 2024
Response from Isabelle Front Desk on Apr 23, 2024
Dear Ross, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Diana

Traveled with partner
Comfortable bed and clean bedroom. Daily room house keeping. Super nice at the front desk. Handy pub next door and off sales. Close walk to Skytrain. Nice boardwalk near by. Coffee shops and restaurants close by. Have stayed a few times for the same reasons. We stayed on third floor facing street. Very little noise. Slept well. Air conditioning in room. The ceiling fan could use a little WD40.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Dear Diana, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Moyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar by the hotel was also nice
Stayed 2 nights in Apr 2024
Response from Management on Apr 13, 2024
Dear Moyo, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

2/10 Terrible

Runar I.

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a major upgrade, I cannot recommend to stay there.
Stayed 5 nights in Mar 2024
Response from Iqbal G, Management on Apr 1, 2024
Dear Runar, Thank you for providing us with your feedback. We apologize for any inconvenience you may have experienced. In order for us to better understand and address your concerns, could you please provide us with more detailed information regarding your feedback? We look forward to hearing from you soon and to give a chance to welcome you back in future. Best regards Iqbal.

10/10 Excellent

Georgina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The place was ok for a short stay, easy access to transport and coffee places around it. The room was clean as well the toilet. Bed quite uncomfortable with a extreme soft mattress, may be needs some Update. The room was cold tho, we could hear all the noises from the street and train all night. But in general was a positive experience. They were a lot of communication from the staff
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant experience
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

10/10 Excellent

K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right by the skytrain station, which we found to be quite convenient. There were many restaurants within walking distance which gave us options for meals. It was somewhat dated and a bit noisy from the train, but overall very clean, and would recommend.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

10/10 Excellent

Charles, Bellingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

10/10 Excellent

Mariska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I liked it a lot.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 30, 2024
Dear Mariska. Thank you for staying with us and your kind review. We would love to serving you again in the near future.

10/10 Excellent

BAHLBI

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Management on Mar 28, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good intercity hotel if you want quick access to the skytrain system. Hotel is older but comfortable. I would not stay for more than a couple days.
Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 29, 2024
Dear Amanda, Thank you for staying with us and your kind review. We would love to serving you again in the near future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable. It was better than I expected for the area. Good for the price.
Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 25, 2024
Dear Teresa, Thank you for choosing to stay at the Met Hotel! We're thrilled to hear that you enjoyed our service. Our team works hard to ensure every guest has a memorable experience. We can't wait to welcome you back and assist you again soon. Best regards, Management

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the value of money
Stayed 2 nights in Mar 2024
Response from Iqbal G, Management on Mar 25, 2024
Dear Mary, Thank you for choosing to stay at the Met Hotel! We're thrilled to hear that you enjoyed our service. Our team works hard to ensure every guest has a memorable experience. We can't wait to welcome you back and assist you again soon. Best regards, Management

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Parking is very bad and inconvenient, neighborhood is a bit sketchy but nice hotel
Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 25, 2024
Dear Jessica, Thank you for choosing to stay at the Met Hotel! We're thrilled to hear that you enjoyed our service. We apologies for any inconvenience regarding parking, that is the only Contract we have with the Impark across the street, which is less than 80 meters walk from the hotel and you will get a privilege to go In and Out anytime with extended hours until 1pm the next day. We can't wait to welcome you back and assist you again soon. Best regards, The Met Hotel

4/10 Poor

Shane

Traveled with partner
Extremely noisy with a pub next door and the sky train right behind the building.
Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 19, 2024
Dear Shane, We apologize for the inconvenience caused by the noise during your stay. We suggest guest to call the front desk if there is any issue arise so we can rectify or upgrade your room right away. Your feedback is important to us, and we'll do our best to address this issue to ensure a more peaceful experience for our guests in the future. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, it's a good, clean and cheap hotel.
Stayed 1 night in Feb 2024
Response from Iqbal G, Management on Mar 19, 2024
Dear Claudia, Thank you for your feedback and for choosing The Met Hotel for your stay. We're glad to hear that you found our hotel to be clean and affordable. We would like to know more about your stay as we got the rating of 3 out of 5. If there are any specific areas where you feel we can improve and enhance your experience in the future, please do not hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future. Thank you and Best Regards, Iqbal G. (Management)

10/10 Excellent

Karl

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Dear Karl, Thank you for staying with us and your kind review. We would love to serving you again in the near future

6/10 Okay

Albert

Stayed 4 nights in Mar 2024
Response from Iqbal G, Management on Mar 19, 2024
Dear Albert, Thank you for choosing to stay at the Met Hotel. We hope you enjoyed your time with us. We noticed that your rating for your stay was 3 out of 5, and we would greatly appreciate it if you could provide us with more details regarding your experience. Your feedback is invaluable to us as it helps us identify areas where we can improve and better meet the needs of our guests. Thank you once again for your stay and for taking the time to provide us with your feedback. We hope to get a chance to welcome you back, Thank you and Best Regards Management

8/10 Good

Nichole

Traveled with family
Liked: Cleanliness, staff & service
For a 2 star hotel its pretty good overall. The area at night can be a little nasty. The room was good, a little on the old side of things rust etc. But overall not too bad. Parking is a total pain though.
Stayed 4 nights in Mar 2024
Response from Iqbal G, Management on Mar 19, 2024
Dear Nicole, Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you found our hotel to be satisfactory overall. We apologize for any inconvenience regarding parking. We provide a voucher for the guest who wish to park across the street in the public parking lot which is a 80 meters walk. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mengesha

Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.