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"I have been at the Loewenhof every year once or twice, since 1993 (for 30 years). Have seen the upgrades, improvements in the physical installation, modernization of the rooms and services (pool, massage facilities) and dining. This time was my first time at the Loewenhof after the COVID19 issues. Personnel has changed, even the chef. The food quality has decreased. They used to have the best pizza in the area, but this time, it s different, lower quality. And the personnel is also new. Just checking in, I asked for 2 more days of staying, leaving the 3rd of December versus 1st of December. It was confirmed by the reception. But on the 1st of December, it appeared as not submitted and I was locked out. So, I had to extend the stay on the 1st, but after a while I got it at a completely different price (higher) and no excuses. And breakfast has old breads, hard breads versus our experience was to get fresh bread from the day: soft and even warm. After 30 years always using this hotel, I'm evaluating other options for my next trip in Spring'24. We were feeling like at home during 29 years, but this time it was different."