On the beach, white sand, sun loungers, beach umbrellas
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Reviews of Alea Tulum

4 out of 5
Alea Tulum
Fracc Tankah III, Mza 3, Lte 28, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 273 out of 351 reviews" "
Rating 8 - Good. 42 out of 351 reviews" "
Rating 6 - Okay. 17 out of 351 reviews" "
Rating 4 - Poor. 9 out of 351 reviews" "
Rating 2 - Terrible. 10 out of 351 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana C, Haslet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Alea Tulum, and overall, it was a delightful experience. Positives: The hotel itself is stunning, with elegant décor and a welcoming atmosphere. My room was impeccably clean and well-maintained throughout my stay. I particularly appreciated the daily replenishment of the minibar, which added a nice touch of convenience and luxury. The standout feature of hotel is undoubtedly the staff. They were the most amazing team I've ever encountered at a hotel. From the warm welcome at check-in to the attentive service throughout my stay, they went above and beyond to ensure my comfort and satisfaction. Negatives: Unfortunately, there were a couple of issues that impacted my experience. On the first night, there was no electricity in the area, they have a generated so we could use the basic things, but not the A/C in the room. While the staff were prompt and professional in addressing the situation, it was an inconvenience after a long day of travel. Additionally, while the breakfast offered a fantastic selection of delicious options, the service was quite slow. It took much longer than expected to receive my meal, which was a bit frustrating, especially on mornings when I had a tight schedule. Overall, despite the initial hiccup with the electricity and the slow breakfast service, my stay at was amazing. The clean and comfortable room and exceptional staff made for an made for an enjoyable visit. I would recommend this hotel
Stayed 4 nights in May 2024

10/10 Excellent

Christian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from Rafa and Erick. Thank you!!!! A lot of sargazo so you can not swim on the ocean in all tulum.
Stayed 6 nights in May 2024
Response from Luis Ramirez. Hospitality Manager on May 13, 2024
Dear Christian,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially the kindess of our staff. We hope to see you soon!Kind regards,

6/10 Okay

Fred

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 3 nights in May 2024
Response from Erick Hernández on May 8, 2024
Dear Fred,Thank you for taking the time to share your review with us!We hope to see you soon!Kind regards.

8/10 Good

Brendan

Liked: Staff & service, amenities, property conditions & facilities
Very nice. Very friendly staff.
Stayed 12 nights in Apr 2024
Response from Luis Ramirez. Hospitality Manager on May 7, 2024
Dear Brendan,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay, specially the kindess of our staff.We hope to see you soon!Kind regards

10/10 Excellent

nedir, santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect in all senses, the staff , service , the accommodations and all the features included excesed our expectations; cant wait To go back
Stayed 3 nights in Mar 2024
Response from Luis Ramirez. Hospitality Manager on Apr 5, 2024
Dear NedirWe're thrilled to hear that your stay with us was perfect in every sense! It brings us great joy to know that our staff, service, accommodations, and included features exceeded your expectations. Your satisfaction is our top priority, and we're delighted to have provided you with a memorable experience.We can't wait to welcome you back for another wonderful stay! If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know. Until then, safe travels, and we look forward to seeing you again soon!Kind regards.

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! The house was great for our family of 5. The view was absolutely gorgeous.
Stayed 6 nights in Mar 2024
Response from Remy C on Apr 3, 2024
Dear Irene,Many thanks for sharing your experience, your opinion is important to us.We are delighted that you and you family enjoyed our new addition Casa Alea and that our team met your expectations.We look forward to welcoming you again sometimes soon.Kind regards

4/10 Poor

Michael

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
the beach area was dirty and cluttered with lots of algae and debris. No door on the bathroom so zero privacy
Stayed 2 nights in Mar 2024
Response from Luis Ramirez. Hospitality Manager on Mar 29, 2024
Dear Michael,Thank you for taking the time to share your comments with us.We are sorry if we did not meet your expectations, unfortunately during your stay, the surada was on the state, so that means a lot of wind an current that provoque the increase of seaweed in our shore, now we have zero seaweed. Also we are sorry if our bathroom did not meet your expectations, but we do have door in the showe and in the wc.We hope you give us a second chance to pamper you.

10/10 Excellent

Luis Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel & staff
Stayed 4 nights in Mar 2024
Response from Luis Ramirez. Hospitality Manager on Mar 29, 2024
Estimado Luis,Agradecemos mucho que se hayan tomado el tiempo de dejarnos sus comentarios. Estamos contentos de que hayan disfrutado su estancia y en especial la amabilidad de nuestro staff.Esperamos verlos prontoSaludos!

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small hotel. Great service; everyone was super nice and accommodating. Everything in the room and the property was very clean. We love the restaurant serving Mexican cuisine. We were swimming in the ocean several times a day, also in the cenote, that is just steps away. Kayaks and paddles need upgrade, that is the only suggestion for approvement.
Stayed 4 nights in Mar 2024
Response from Luis Ramirez. Hospitality Manager on Mar 29, 2024
Dear MarianaThank you so much for your kind words and for taking the time to share your experience with us!We're delighted to hear that you enjoyed your stay at our small hotel and that you found our service to be exceptional. Providing a welcoming and accommodating environment for our guests is always our top priority.It's wonderful to hear that you found everything in the room and on the property to be clean and well-maintained. We take great pride in ensuring that our facilities meet the highest standards of cleanliness and comfort.We're thrilled that you enjoyed dining at our restaurant and sampling our delicious Mexican cuisine. It's always a pleasure to showcase the rich flavors and culinary traditions of our region to our guests.We're also pleased to hear that you took advantage of our beautiful ocean and nearby cenote for swimming. We apologize for any inconvenience regarding the kayaks and paddles, and we appreciate your feedback. Rest assured, we will take your suggestion for improvement into consideration as we strive to enhance our guests' experience.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm regards,

10/10 Excellent

tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love alea and her two sister properties here in Tankah. Quiet but close to Tulum it's the perfect escape from the crowds. Good food, nice staff and beautiful property. One of my favorite retreats.
Stayed 1 night in Feb 2024
Response from Luis Ramirez. Hospitality Manager on Feb 28, 2024
Dear Tina,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially our quiet location, the food, the kindess of our staff and that we have 2 more sister properties.We hope to see you soon!Kind regards

10/10 Excellent

Faby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed our stay at Alea. It is beautiful and the staff is very polite. Would recommend it to anyone looking for a nice and relaxing vacation.
Stayed 4 nights in Feb 2024
Response from Luis Ramirez. Hospitality Manager on Feb 27, 2024
Dear Faby,We're thrilled to hear that you enjoyed your stay at Alea! It's wonderful to know that you found our hotel beautiful and our staff very polite. Thank you for recommending us to anyone looking for a nice and relaxing vacation. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Polett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay!! Even better than sister hotels at the same location. First week of February seemed like a very quiet time, highly recommend if you are looking for peace. Staff is super friendly and funny!
Stayed 4 nights in Feb 2024
Response from Luis Ramirez. Hospitality Manager on Feb 8, 2024
Dear Polett,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially our quiet and peaceful location and the kindess of our staff. We hope to see you soon.Kind regards!

8/10 Good

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. I enjoyed the swim up pool as well as the food. Staff is friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Erick Hernández on Jan 28, 2024
Dear Carl,Thank you for sharing your positive feedback with us! We're delighted to hear that you found our property beautiful and our staff friendly and helpful. Our location, offering both tranquility and easy access to Tulum and the surrounding area, is indeed one of our unique features.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the feeling of being away from people, we rented a car, took it into town which was like 12 minutes to tulum. We checked out cenotes everywhere and when we were tired felt so relaxed coming back to our hotel. The food is good at Alea and surrpunding restaurants i recommend trying them all ! Some.of the best tacos are in the middle of downtown go for a little walk its nice.
Stayed 7 nights in Jan 2024
Response from Erick Hernández on Jan 28, 2024
Dear Susan,Thank you for sharing your positive feedback with us! We're delighted to hear that you found our property beautiful and our staff friendly and helpful.It's wonderful that you enjoyed our restaurants.Our location, offering both tranquility and easy access to Tulum and the surrounding area, is indeed one of our unique features.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like to highlight or if you have any suggestions, please feel free to let us know.

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 'suite' is really a largish room - no doors/privacy. Pairs well with a car. Town is 20 min away and taxis are ridiculously expensive. Got a lot of wind on multiple days in Jan. Not many food choices nearby and the service can be slow (and expensive). However, overall service and amenities was good. Area is quiet, unlike the main hotel zone. Property is nice. Would recommend overall.
Stayed 5 nights in Jan 2024
Response from Luis Ramirez. Hospitality Manager on Jan 10, 2024
Dear Sean,Thank you for taking the time to share your thoughts with us. We appreciate your feedback and are glad to hear that you found our overall service and amenities good.We understand your observations about the suite layout and the need for transportation, and we apologize for any inconvenience you experienced with the distance to town and transportation costs. Your comments regarding the wind and limited food choices are duly noted, and we will explore ways to address these aspects.It's heartening to know that you found the property nice, and we appreciate your recommendation. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to reach out.We look forward to the possibility of hosting you again in the future.Best regards,

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with friendly and helpful staff. The restuarant was amazing as was the included breakfast. Nicely located about 7 miles north of Tulum on the the coast, allowing for tranquility but easy access to all Tulum and the area has to offer.
Stayed 4 nights in Dec 2023
Response from Luis Ramirez. Hospitality Manager on Jan 10, 2024
Dear Susan,Thank you for sharing your positive feedback with us! We're delighted to hear that you found our property beautiful and our staff friendly and helpful.It's wonderful that you enjoyed the restaurant, and we're pleased that the included breakfast met your expectations. Our location, offering both tranquility and easy access to Tulum and the surrounding area, is indeed one of our unique features.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like to highlight or if you have any suggestions, please feel free to let us know.Best regards,

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful environment to relax. The only issue was that it seems that hot water in the shower was not always available. The food service was excellent but slow. Also we found that we could dine at other restaurants on the row for some variation. Cost of alcohol was higher than other restaurants...very clean, staff super...even made sandwiches for breakfast when we had to leave at 6:30 am
Stayed 9 nights in Dec 2023
Response from Luis Ramirez. Hospitality Manager on Jan 10, 2024
Dear Rick,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our environment wonderful for relaxation and that our staff made your stay enjoyable.We apologize for any inconvenience you experienced with the availability of hot water in the shower and the pace of our food service. Your feedback is valuable, and we will certainly look into ways to improve these aspects to enhance the overall guest experience.It's fantastic to know that you appreciated the cleanliness of our facilities and the efforts of our staff, even going above and beyond to prepare breakfast sandwiches for your early departure.Regarding the cost of alcohol, we appreciate your feedback, and we'll review our pricing to ensure it aligns with the overall value we aim to provide.We hope to have the pleasure of welcoming you back for another relaxing stay, and if there's anything specific you'd like us to address, please feel free to let us know.Warm regards,

8/10 Good

Shelley

Stayed 6 nights in Dec 2023
Response from Erick Hernández on Jan 28, 2024
Dear Shelley, Thank you for taking the time to share your review with us!We hope to see you soon!Kind regards.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay in Tulum!
Stayed 6 nights in Dec 2023
Response from Erick Hernández on Dec 29, 2023
Dear Scott, Thank you for taking the time to leave us your comments. We are happy to know that you enjoyed your stay. We hope to see you soon. Regards!

10/10 Excellent

Ilana

Stayed 2 nights in Dec 2023
Response from Luis Ramirez. Hospitality Manager on Dec 28, 2023
Dear Ilana,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay.We hope to see you soon!Kind regards.

10/10 Excellent

Keisha

Stayed 2 nights in Dec 2023
Response from Luis Ramirez. Hospitality Manager on Jan 10, 2024
Dear Keisha,Thank you for taking the time to share your review with us!We hope to see you soon!Kind regards.

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet place. Food and service was excellent.
Stayed 2 nights in Dec 2023
Response from Luis Ramirez. Hospitality Manager on Dec 9, 2023
Dear Levi,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially our quiet location, the food and the kindess of our staff.We hope to see you soon!

10/10 Excellent

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on a nice beach!
Had 5 nice days at Alea! Startet out with an upgrade to the penthouse - so nice! Great location, nice beach - a little far from the town. Nice and helpfull staff, with good language skills. All and all a great stay!
Stayed 5 nights in Nov 2023
Response from Luis Ramirez. Hospitality Manager on Dec 8, 2023
Dear Rasmus,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay, specially the upgrade to the penthouse suite, our location, our beach and the kindess of our staff.We hope to see you soon!Kind regards

2/10 Terrible

Mahmoud

Disliked: Staff & service, amenities, property conditions & facilities
Need to work on the room was moved to 3 room and still stuff weren't working. I literally checked out early because my complaints werent heard. The didn't even want to give a refund for the days i didnt stay
Stayed 6 nights in Nov 2023
Response from Luis Ramirez. Hospitality Manager on Dec 7, 2023
Dear Mahmoud,Thank you for taking the time to share your comments with us.While it is true that your room had an air conditioner malfunction upon arrival and we apologize for that, it is not true that we moved you into 3 rooms, it was only 1 room change immediately when your air conditioner malfunctioned. Our reaction was immediate to ensure your comfort.In addition to that, we would have liked to know what things were not working properly in your room, as we did not have the opportunity to receive your comments during your stay and when we went up to check the room after your check out everything was working fine.Our policies are flexible and geared towards the comfort of the guest, however although your reservation was non-refundable and we do not refund for early departures, if the hotel had failed in any way we would have compensated you.We regret that we did not meet your expectations.We hope you will give us a second chance to host you.Best regards

10/10 Excellent

Petek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a quiet and simple vacation this is the place. Helpful staff. Location is not easy to rich but get a rental car.
Stayed 5 nights in Nov 2023
Response from Erick Hernández on Nov 29, 2023
Dear Petek, Thank you for taking the time to review your stay at Alea Tulum, your opinion is important to us. Our team strives daily to provide great guest experiences, and your kind comments are a great reward for their efforts. We hope to have the opportunity to welcome you again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Erick Hernández on Nov 21, 2023
Dear Ryan, Thank you for taking the time to leave us your comments. We are happy to know that you enjoyed your stay. We hope to see you soon. Regards!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in Nov 2023
Response from Erick Hernández on Nov 13, 2023
Dear Gary,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay, the peaceful and the kindess of our staff.We hope to see you soon!Kind regards.

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us, the staff made it a great stay. Very friendly. Especially Eric at the front desk, Rafael and the young lady at the desk with the pinkish hair. Very helpful with answering questions and friendly. The thing about the property is the deck area needs some work, especially the stairs going into the water.
Stayed 7 nights in Oct 2023
Response from Erick Hernández on Nov 13, 2023
Dear Kelli,Thank you for takng the time to share your comments with us. We are delight to know youve enjoyed your stay, specially the kindess of our staff. We will pass your comments to Rafael and Diana, the girl with pink hair.Looking forward to host you again.Regards!

10/10 Excellent

Alex

Stayed 3 nights in Nov 2023
Response from Erick Hernández on Nov 8, 2023
dear Alex, Thank you for taking the time to leave us your comments. We are happy to know that you enjoyed your stay. We hope to see you soon. Regards!

10/10 Excellent

Malaika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really peaceful, awesome staff
Stayed 3 nights in Oct 2023
Response from Luis Ramirez. Hospitality Manager on Oct 16, 2023
Dear Malaika,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay, specially our location, the peaceful and the kindess of our staff.We hope to see you soon!Kind regards.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice, clean and picturesque place. It is located 15 mins between Akumal and Tulum downtown. The staff were great, friendly and very helpful and kind. The food was really good and service was wonderful. Special thanks to Alexis for being such a helpful n kind host and Manuel for the amazing cocktails.
Stayed 5 nights in Sep 2023
Response from Luis Ramirez. Hospitality Manager on Oct 6, 2023
Dear Michelle,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially clean and picturesque property we have, the kindess of our staff and the food in our restaurant.We will pass your comments to Alexis and Manuel, thank you!We hope to see you soon!Kind regards

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived a few hours early and had no problem with early check in. The front desk staff were extremely welcoming. They gave us a tour of the hotel prior to bringing us to our room. The hotel was very clean and had a beautiful view of the private beach. All the staff we dealt with were extremely kind and helpful. The location is about 15 mins from Tulum and is a great place to unwind. The views are amazing and the private dock was a great place to see the sunrise and sunset. This hotel is a must if you are looking to stay in the area. We will definitely be returning.
Stayed 4 nights in Sep 2023
Response from Luis Ramirez. Hospitality Manager on Oct 3, 2023
Dear Nicole,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially the kindess of our staff, the cleanless of our hotel, pur beach area and our dock.We hope to see you soon! Kind regards

10/10 Excellent

tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful small property with lovely staff. Just across from a small but beautiful cenote. Walking to 6 restaurants with a few more to come in the couple of new projects under construction. Peace and quiet, great snorkeling, and close to Tulum without the crowds. Highly reccomend!
Stayed 2 nights in Sep 2023
Response from Luis Ramirez. Hospitality Manager on Sep 11, 2023
Dear Tina,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay, specially the size of our hotel, the kindess of our staff, the cenote close by, the peace and quiet of the location and the chance to so snorkeling in the reef in front of the hotel.We hope to see you soon!Kind regards

10/10 Excellent

Maegan

Traveled with group
Liked: Amenities
We loved our stay here and it was beautiful. The staff was honest and extremely friendly. Everyone that worked there remembered our names and made us feel very safe and comfortable. The actual hotel rooms were very nice and clean. They gave us snacks and drinks every day. There’s a cenote about two minutes walking distance and a few restaurants close by. The beach is lovely and clean and the breakfast is amazing.
Stayed 7 nights in Aug 2023
Response from Erick Hernández on Aug 22, 2023
Dear Norma, Thank you fo taking the time to share your comments with us. We are delight to know youve enjoyed your stay, specially the kindess of our staff .We hope yo see you soon!Regards!

10/10 Excellent

Yaret

Stayed 3 nights in Aug 2023
Response from Erick Hernandez on Aug 27, 2023
Dear Yaret,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.Looking forward to host you again!Regard!

10/10 Excellent

Deni

Stayed 2 nights in Aug 2023
Response from Erick Hernández on Aug 26, 2023
Dear Deni,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.Looking forward to host you again!Regard!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The peace and quiet I needed
Though I spent only 48hrs here, they were my best 48hrs of this year. The views, the peace and quiet, the sunrise, the full moon views, the morning sunrise yoga, the snorkeling and kayaking ... the friendliness of the staff, and I could go on. Couple of pointers: Access to the hotel is via a pot-hole-ridden dirt road, and it's in a secluded strip. Best to come with a rental car. The churros-icecream dessert is to die for. Want this as my last meal on earth. Not so good on the menu: the fish tacos, kinda bland.
Stayed 1 night in Aug 2023
Response from Erick Hernández on Aug 6, 2023
Dear Andrea, Thank you for taking the time to review your stay at Alea Tulum, your opinion is important to us. Our team strives daily to provide great guest experiences, and your kind comments are a great reward for their efforts. We hope to have the opportunity to welcome you again soon.

10/10 Excellent

Ghasem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from Erick Hernández on Jul 31, 2023
Dear Ghasem,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.Looking forward to host you again!Regard!

10/10 Excellent

Elizabeth

Stayed 4 nights in Jul 2023
Response from Erick Hernández on Jul 16, 2023
Dear Elizabeth, Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.Looking forward to host you again!Regard!

6/10 Okay

Ryan

Stayed 5 nights in Jul 2023
Response from Erick Hernández on Jul 31, 2023
Dear Ryan, Thank you for your comments about your stay at Alea Tulum!! We truly understand your review and appreciate the opinion that all of our present and future customers may have. We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again. Kind regards!

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at Alea so much! Extremely clean, friendly staff and very helpful. Diana helped us plan an excursion to Chichen Itza and helped us schedule a rental for a day. She was amazing! The view from our room was perfect, ocean front!
Stayed 4 nights in Jun 2023
Response from Luis Ramirez. Hospitality Manager on Jul 1, 2023
Dear Adriana,Thank you fo taking the time to share your comments with us. We are delight to know youve enjoyed your stay, specially the kindess of our staff and the view from your room.We hope yo see you soon!Regards!

10/10 Excellent

Pablo David

Stayed 1 night in Jun 2023
Response from Erick Hernández on Jun 30, 2023
Estimada Pablo David,Muchas gracias por tomarse el tiempo de dejarnos sus comentarios.Estamos felices que hayan disfrutado su estancia.Esperamos verlos pronto de nuevo.Saludos!

10/10 Excellent

dany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alea Tulum is small BUT private and beautiful. If you’re looking for a place to stay that is quiet, chill, private, yet pretty, this is it! Every single person on the staff were genuinely so sweet. Foods at the restaurant and the neighboring are all decent-great! If you’re looking to stay away from the hustle and bustle of large corporations hotels and all-inclusive crowds, stay here! It was clean & pretty!
Stayed 4 nights in Jun 2023
Response from Erick Hernández on Jun 23, 2023
Dear Dany, Thank you for taking the time to review your stay at Alea Tulum, your opinion is important to us. Our team strives daily to deliver great guest experiences and your kind comments are a great reward to their efforts. We hope to have the opportunity to welcome you again sometimes soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most relaxing vacation ever!
Wonderful time at Alea Tulum. The people were more than friendly and the property was spotless We stayed for a week and there were many, many times that it felt like we booked the entire resort.
Stayed 6 nights in May 2023
Response from Luis Ramirez. Hospitality Manager on Jun 14, 2023
Dear Kevin,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.Looking forward to host you again!Regard!

10/10 Excellent

Lisa Marie

Stayed 7 nights in May 2023
Response from Erick Hernández on Jun 15, 2023
Dear Lisa Marie,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.Looking forward to host you again!Regard!

10/10 Excellent

Yeismilay del Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, it makes you want to stay forever, the breakfast they include is very good, the only thing they could do to make it 100 out of 100 is to attack the sargassum issue a little more in everything else 10/10
Stayed 3 nights in May 2023
Response from Remy C on May 17, 2023
Dear Yeismilay del Carmen,Thank you for taking the time to review your stay at Alea Tulum, your opinion is important to us.We are delighted that you've enjoyed the property and services to the fullest. We have a dedicated team for the beach cleaning of sargassum, unfortunately the week you arrived the volumes were hard to manage. We will do our best to correct the situation during this period.We look forward to welcoming again in a near future.Thank you again

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Franzcelia at the front desk was a pleasure. She was so accommodating to our request. She is helpful, efficient and a consummate professional. She organized all of our excursions. She made my stay at the Alea a memorable one. I would highly recommend it to anyone!
Stayed 4 nights in Apr 2023
Response from Luis Ramirez. Hospitality Manager on May 8, 2023
Dear Mario,Thank you for takng the time to share your comments with us. We are delight to know youve enjoyed your stay, specially the kindess of our staff. We will pass your comments to Franzcelia.Looking forward to host you againRegards!

10/10 Excellent

Frida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed the staff. They were really friendly and respectful. Also there is a cenote walking distance from the hotel, the sister hotel had great dinner options.
Stayed 3 nights in Apr 2023
Response from Luis Ramirez. Hospitality Manager on May 1, 2023
Dear Frida,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially the kindess of our staff, the cenote next door and the dinner options we have in our sister properties.We hope to see you again soon.Regards!

10/10 Excellent

DANIEL

Stayed 2 nights in Apr 2023
Response from Erick Hernández on Apr 29, 2023
Dear Daniel, Thank you for taking the time to review your stay at Alea Tulum, your opinion is important to us. Our team strives daily to deliver great guest experiences and your kind comments are a great reward to their efforts. We hope to have the opportunity to welcome you again sometimes soon.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Very attentive However the food and drinks were atrocious Meat was tough , most of the food was bland. The drinks were sorry. None of the cocktails had any flair. And most were watered down
Stayed 2 nights in Apr 2023
Response from Luis Ramirez. Hospitality Manager on Apr 21, 2023
Dear Mark,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed the kindess of our staff during your stay. We are really sorry not meeting your expectations in our restaurant with the food and drinks, we will pass your comments to our executive chef in order to improve.We hope you give us a second chance to pamper you at Alea style.