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Reviews of The Ship and Castle

3 out of 5
The Ship and Castle
THE WATERFRONT, SAINT MAWES, Truro, England

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 157 reviews" "
Rating 8 - Good. 55 out of 157 reviews" "
Rating 6 - Okay. 42 out of 157 reviews" "
Rating 4 - Poor. 20 out of 157 reviews" "
Rating 2 - Terrible. 6 out of 157 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

AUDREY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property with beautiful views especially in the dining room. Very quaint little town. Very friendly and helpful staff.
Stayed 1 night in May 2024
Response from Ship & Castle Hotel on May 25, 2024
Dear AUDREY,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, Simon VooghtOperations Manager

10/10 Excellent

Spas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated right next to the sea, it’s very nice hotel. Breakfast was good, I liked it and wasn’t expensive at all, much cheaper than having a breakfast in a restaurant. There was two amazing ladies checking in for the breakfast, they were very polite and friendly. As I was on motorbike, one of the ladies gave me directions around how to get around so I enjoyed the trip. Everyone else were helpful and polite ☺️ Definitely had good experience ☺️
Stayed 2 nights in May 2024
Response from The Ship & Castle on May 18, 2024
Dear Spas,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, Simon VooghtOperations Manager

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, great location and good value for money
Stayed 1 night in May 2024
Response from The Ship & Castle Hotel on May 12, 2024
Dear Alistair,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, Simon VooghtOperations Manager

8/10 Good

MRS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After complaining about the room we were first give as it shouldn't have been classes as a superior as it was very small with two small windows rather than patio doors to a balcony as shown on the website we were moved to a room with a balcony by the duty manager overlooking the harbour which was very nice
Stayed 3 nights in May 2024
Response from Ship & Castle Hotel on May 12, 2024
Dear MRS,Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and that we managed to get into one of the balcony rooms, we hope to be welcoming you back to Ship & Castle very soon!Best wishes,Simon Vooght Operations Manager

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice staff
Stayed 1 night in Apr 2024
Response from Bernie on Apr 23, 2024
Dear Kelly, I am so glad that you enjoyed your stay at Ship & Castle Hotel and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay. Kind regards, Bernie Korycki General Manager

8/10 Good

Darrin, ascot

Traveled with family
Liked: Cleanliness, staff & service, amenities
A wonderful experience in general. Would have been perfect if the ensuite was a little larger (a very tight fit for an average size person) and there was an ironing board and iron.
Stayed 4 nights in Apr 2024
Response from Bernie on Apr 17, 2024
Dear Darrin, I am so glad that you enjoyed your stay at Ship & Castle Hotel and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Best wishes, Bernie Korycki General Manager

8/10 Good

Chloe

Stayed 1 night in Apr 2024
Response from Ship & Castle Hotel on May 12, 2024
Dear Chloe,Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and look forward to welcoming you back to Ship & Castle very soon!Best wishes, Simon VooghtOperations Manager

8/10 Good

Lorraine

Traveled with partner
Liked: Amenities
Comfortable hotel in fab location with lovely staff & really comfortable beds. Just reopened so a few teething issues but didn’t spoil our stay.
Stayed 2 nights in Mar 2024
Response from Bernie on Mar 29, 2024
Dear Lorraine,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie KoryckiGeneral Manager

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bernie on Mar 29, 2024
Dear Tony,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie KoryckiGeneral Manager

6/10 Okay

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We upgraded to what should have been a superior sea-view. 😬 A sea-view we did get room 208 but it most certainly wasn’t a superior. The room had a funny smell likened to a wet babies nappy. We pulled out the bed to see if there was anything behind as that’s where the smell seemed to be coming from but we didn’t find anything so just put it down to a smelly room. Lucky for me I had some spray which helped mask the smell. The carpet in the room needed a good clean. The hotel is just a little grubby in areas which is a shame as that’s down the cleanliness. The breakfast was ok although it was just warm. The location is perfect though and it didn’t cost the earth to stay there so that’s a bonus.
Stayed 2 nights in Oct 2023
Response from Bernie on Oct 30, 2023
Dear Sarah, I am pleased that you enjoyed your stay at Ship & Castle. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done!Best wishes, Bernie KoryckiGeneral Manager

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Bernie on Oct 31, 2023
Dear Glenn, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay! Best wishes, Bernie Korycki General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bernie on Oct 24, 2023
Dear Michael, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie Korycki General Manager

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice clean and comfortable accommodation, great location
Stayed 1 night in Oct 2023
Response from Bernie on Oct 11, 2023
Dear Mark, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!Best wishes, Bernie Korycki General Manager

8/10 Good

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed with the room as no choice was given
Enjoyable one night stay at this dog friendly hotel. My only downside was that we were put in a room at the back of the hotel. I would have asked for a sea view room but on the booking form there was nowhere to put any preferences.
Stayed 1 night in Oct 2023
Response from Bernie on Oct 9, 2023
Dear Jane,I am glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and friendly service
Lovely hotel in a great location. Lovely welcome and the staff were very helpful with any questions we had. Very good value for money. Loved the coffee shop underneath the hotel for a morning coffee and pastry! Would definitely come and stay again - St Mawes is a lovely location.
Stayed 2 nights in Oct 2023
Response from Bernie on Oct 9, 2023
Dear Aimee,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager

10/10 Excellent

Katie J

Stayed 3 nights in Sep 2023
Response from Bernie on Oct 9, 2023
Dear Katie,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bernie on Oct 9, 2023
Dear David,I am so glad that you enjoyed your stay at the Ship & Castle Hotel and we really appreciate your feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes,Bernie KoryckiGeneral Manager

8/10 Good

CHRIS

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and quiet. Bedrooms were neat and clean. We did not have time to view the surrounding areas to the building. I would suggest inclusion of small fridges in rooms as a long/medium term plan.
Stayed 1 night in Sep 2023
Response from Bernie on Sep 18, 2023
Dear Chris, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Best wishes, Bernie Korycki General Manager

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Bernie on Sep 18, 2023
Dear Martin, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Best wishes, Bernie Korycki General Manager

10/10 Excellent

ELAINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff especialy Sharon
Stayed 1 night in Sep 2023
Response from Bernie on Sep 18, 2023
Dear Elaine, Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and look forward to welcoming you back to Ship & Castle very soon! Best wishes, Bernie Korycki General Manager

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location on the sea front. No onsite parking but public car park nearby
Stayed 2 nights in Sep 2023
Response from Bernie on Sep 14, 2023
Dear Dawn,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast was very good. Clean and tidy place . The rooms and corridors need repainting. Anything but grey! Otherwise good place to stay with low cost of room.
Stayed 1 night in Sep 2023
Response from Bernie on Sep 11, 2023
Dear Peter, I am so pleased that you enjoyed your stay at Ship & Castle Hotel. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done!Best wishes, Bernie KoryckiGeneral Manager

10/10 Excellent

Mandy

Stayed 1 night in Sep 2023
Response from Bernie on Sep 8, 2023
Dear Mandy,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

8/10 Good

Danielle

Liked: Staff & service
A lovely friendly hotel right on the harbour. Very dog friendly. Not 5 star but certainly a lovely place to stay with your furry friend.
Stayed 2 nights in Sep 2023
Response from Bernie on Sep 8, 2023
Dear Danielle,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle Hotel. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

10/10 Excellent

julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Bernie on Sep 8, 2023
Dear Julia,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023
Response from Bernie on Sep 18, 2023
Dear Sarah, Many thanks for your wonderful feedback, which means a lot to myself and our staff. We are so pleased that you enjoyed your stay and look forward to welcoming you back to Ship & Castle very soon! Best wishes, Bernie Korycki General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Certainly revisit if I'm down there again.
Had a meal in the restaurant, which overlooks the harbour. Great setting, food and service were good. Certainly revisit if I'm ever that way again.
Stayed 1 night in Aug 2023
Response from Bernie on Aug 25, 2023
Dear William,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!Best wishes, Bernie KoryckiGeneral Manager

6/10 Okay

Ian

Ok ish
Food very bland. Best to eat out No cold water from cold tap-so difficult with water at night for dog Room not serviced Extra £10 per dog No car parking
Stayed 3 nights in Aug 2023
Response from Bernie on Aug 17, 2023
Dear Ian,I am sorry to read that you did not fully enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed.Best wishes, Bernie KoryckiGeneral Manager

8/10 Good

David

Traveled with partner
Liked: Cleanliness
Most of 5he staff were happy and friendly. The hotel itself could do with being updated and a really good clean. There as a smell I the lift and corridors.
Stayed 3 nights in Aug 2023
Response from Bernie on Aug 16, 2023
Dear David, Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be able welcome guests back and hope to see you again soon! Best wishes, Bernie Korycki General Manager

6/10 Okay

Martin

Stayed 4 nights in Aug 2023
Response from Bernie on Aug 16, 2023
Dear Martin, I am sorry to read that you did not fully enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Best wishes, Bernie Korycki General Manager

10/10 Excellent

Ryan

Stayed 1 night in Aug 2023
Response from Bernie on Aug 16, 2023
Dear Ryan, Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon! Best wishes, Bernie Korycki General Manager

4/10 Poor

Alison

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel has a fantastic location but is in need of investment. Bed was comfortable and staff doing their best. Carpets and lighting need replacing and the whole atmosphere is dingy. Shower room very cramped. Dining room and bar area have great views over the harbour but sofas badly worn. Best thing about it is the wonderful bakery/cafe below the hotel where we enjoyed breakfast during our stay.
Stayed 2 nights in Aug 2023
Response from Bernie on Aug 12, 2023
Dear Alison,I am sorry to read that you did not fully enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further and I do hope we can welcome you back to Ship & Castle in the future to show you the improvements we have made.Best wishes, Bernie KoryckiGeneral ManagerShip & Castle

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023
Response from Bernie on Sep 8, 2023
Dear Daniel,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Bernie on Aug 12, 2023
Dear Jeffrey,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very convenient for all the amenities of St. Mawes. Room was at the back of the property and was very noisy at night due to the proximity of a pub.
Stayed 2 nights in Jul 2023
Response from Bernie on Aug 3, 2023
Dear Susan, I am so pleased that you enjoyed your stay at Ship & Castle. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done! Best wishes, Bernie Korycki General Manager

8/10 Good

RAED, Amman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2023
Response from Bernie on Jul 11, 2023
Dear RAED,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie KoryckiGeneral Manager

4/10 Poor

Garry

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property is quite dirty and stuffy. Needs a good make over and clean throughout. Some of the staff are very friendly, others not so.
Stayed 3 nights in Jul 2023
Response from Bernie on Jul 11, 2023
Dear Garry,I am sorry to read that you did not enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further.Best wishes,Bernie KoryckiGeneral ManagerShip & Castle

8/10 Good

Donna

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Bernie on Jul 11, 2023
Dear Donna,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love welcome you back for another great stay!!Best wishes, Bernie KoryckiGeneral Manager

4/10 Poor

Jekaterina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Yes but don’t expect too much
So….hotel was clean, location really good. Parking is chargeable but locally not by the hotel and is very good. Rooms are newly updated, but water pressure terrible on hot water in room 203, the general build condition is poor and clearly wasn’t done to a high standard. That’s said, beds are comfy and fine for sleeping, no a/c or ceiling fans and upstairs rooms are like ovens, very stuffy. Staff friendly and generally lovely place to be, my feelings are the bathrooms and hot water issues need sorting and will be much more pleasurable experience. A ceiling fan or a/c in all rooms would be a good touch!
Stayed 2 nights in Jun 2023
Response from Bernie on Jun 27, 2023
Dear Jekaterina,Many thanks for taking the time to write a review of your stay. I am very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.Best wishes, Bernie KoryckiGeneral Manager, Ship & Castle

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Holiday Location
The location is wonderful,the staff very friendly and helpful. The breakfast covered all wants and the Bar man had a great sense of humour. The Hotel fits in with the village feel.
Stayed 2 nights in Jun 2023
Response from Bernie GM on Jun 13, 2023
Dear Paul,I just wanted to take this opportunity to thank you for writing a lovely review following your stay at our hotel. It is always encouraging to receive positive feedback and I know that my Team very much appreciate it too. We look forward to welcoming you back in the very near future. Kind regards, Bernie Korycki

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Bernie GM on Jun 13, 2023
Dear Jeffrey,I just wanted to take this opportunity to thank you for writing a lovely review following your stay at our hotel. It is always encouraging to receive positive feedback and I know that my Team very much appreciate it too. We look forward to welcoming you back in the very near future. Kind regards, Bernie Korycki

8/10 Good

Pasquale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in May 2023
Response from Bernie K. on May 22, 2023
Dear Pasquale, I am so glad that you enjoyed your stay at Ship & Castle Hotel and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!Best wishes, Bernie Korycki General Manager

6/10 Okay

Richard

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing Hotel
The first thing that hit us was being asked to pay up front for two nights accommodation, although this seems to be a growing trend, and I suppose we could have paid up front on hotels.com, the manner seemed odd. The room was clean and although it had been refurbished in recent times, seemed very dated. Room facilities were adequate and en-suite very small for a superior room. The room had a balcony, but this almost eluded us because one of the patio doors would not open and the other took a while to unlock and then very hard to re-lock. This is a hazard if evacuation is necessary. I went to ask if breakfast was included, it was not (not a problem) and we asked to be booked in, we were asked again to pay in advance. We refused and ate in the little cafe nearby, where we had a fantastic breakfast bap, orange juice and tea/ coffee probably much cheaper than the hotel! We met a local on the ferry to Falmouth, she suggested that the hotel was struggling, which explains why monies were requested up front, but as other hotels do, they could have reserved an amount on a credit card to cover the bill and any incidentals. This pay up front attitude left a sour taste in the mouth. In the evening we didn’t eat at the Ship & Castle, preferring to eat in the 2 other hotels in St Mawes. Both we highly recommend. We would not stay at the Ship & Castle again
Stayed 2 nights in Apr 2023
Response from BK on May 1, 2023
Dear Richard,I am sorry to read that you did not enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further and I do hope we can welcome you back to Ship & Castle in the future to show you the improvements we have made.Best wishes, Bernie KoryckiGeneral ManagerShip & Castle

10/10 Excellent

Robert

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A very smooth overnight stay. The reception staff were particularly helpful when we had to check out and load up the car, as there’s no on site parking. Breakfast was fine with great view over the harbour.
Stayed 1 night in Apr 2023
Response from Bernie Korycki on Apr 9, 2023
Dear Robert,Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon!Best wishes, Bernie KoryckiGeneral Manager

2/10 Terrible

DAVID

Disliked: Staff & service, property conditions & facilities, room comfort
LONG WEEKEND. ROOM SERVICE POORSTA
Stayed 3 nights in Sep 2022
Response from Bernie on Oct 1, 2022
Dear David,Many thanks for taking the time to write a review of your stay. I am very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.Best wishes, Bernie KoryckiGeneral Manager, Ship & Castle Hotel

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Swcp
Lovely building and lovely rooms the breakfast was amazing, perfectly located for swcp which I was walking bed was comfortable shower was powerful and was given free milk when I asked
Stayed 1 night in Sep 2022
Response from Bernie on Sep 14, 2022
Dear Swcp, Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon! Best wishes, Bernie Korycki General Manager

6/10 Okay

Annie

Liked: Cleanliness, room comfort
The view from the room was beautiful but for a deluxe room it was very small. The food was on the cheaper side but really underwhelming. The fruit salad was an apple with two grapes and a piece of melon and the sautéed potatoes were crisps. Again the views were stunning but having experienced other restaurants at St Mawes I was expecting much more than what we received. The majority of the staff were friendly and were happy to reserve us a window seat for breakfast.
Stayed 1 night in Sep 2022
Response from Bernie on Sep 6, 2022
Dear Annie, I am so pleased that you enjoyed your stay at Ship & Castle. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done! Best wishes, Bernie Korycki General Manager

10/10 Excellent

Caroline, Sunnyvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, and very cheap compared to the cost of staying in other places in St Mawes. The nearby council parking lot was very reasonable, and you can get good deals for unlimited travel passes on the buses and ferries. The breakfast was excellent with a wide variety of help yourself buffet items. I was in a renovated single room. It was very clean and had a great shower, a desk and chair. However it was a long room, and with the constant noise of the outdoor air conditioning units, and the bathroom fan, I felt like I could have been in a cabin of a cruise ship. Maybe other rooms have a royal castle feel to them to go along with the name “ The Ship and Castle Inn”!!
Stayed 4 nights in Aug 2022
Response from Bernie on Aug 29, 2022
Dear Caroline, Thank you for your kind review and I am so glad you enjoyed your stay at Ship & Castle. We are thrilled to be welcome guests back and hope to see you again soon! Best wishes, Bernie Korycki General Manager

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Bernie on Aug 19, 2022
Dear Vanessa, I am sorry to read that you did not enjoy your stay at Ship & Castle. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further and I do hope we can welcome you back to Ship & Castle in the future to show you the improvements we have made. Best wishes, Bernie Korycki General Manager Ship & Castle Hotel

8/10 Good

John

Liked: Staff & service, room comfort
Great position no frills hotel.
Fabulous position with lovely view from restaurant and front rooms. No frills accommodation could do with a little TLC. Staff friendly.
Stayed 1 night in Aug 2022
Response from Bernie on Aug 18, 2022
Dear John, I am so pleased that you enjoyed your stay at Ship & Castle. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done! Best wishes, Bernie Korycki General Manager