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Reviews of County Arms

4 out of 5
County Arms
Highertown, Truro, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 445 reviews" "
Rating 8 - Good. 164 out of 445 reviews" "
Rating 6 - Okay. 24 out of 445 reviews" "
Rating 4 - Poor. 4 out of 445 reviews" "
Rating 2 - Terrible. 3 out of 445 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly, gorgeous building with clean and tidy rooms and excellent facilities
Stayed 1 night in May 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a lovely quiet room at the rear of the hotel. It had all the facilities you would need.
Stayed 1 night in May 2024

10/10 Excellent

Laurens

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy thank you.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the county arms 2 nights in a row while my partner was in hospital. They made the whole process so easy and made me feel very welcome. The rooms were gorgeous and the staff were very helpful. Can't wait to come back with my partner when he's better!
Stayed 1 night in Apr 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member I came into contact with were friendly, professional and caring. The food was well prepared and served in a timely manner. Bed very comfortable. Couldn’t have asked for more.
Stayed 2 nights in Mar 2024

8/10 Good

Gertie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here as travelling for work and found it to be very comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable good size room. Great location for all local amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great receptionist, very helpful staff, food was great, room was clean and very comfy
Stayed 2 nights in Feb 2024
Response from Michaela, County Arms head receptionist on Feb 20, 2024
Thank you Andy for your lovely review and great comments. It is great to welcome you back with us and we hope to see you more often. Best Wishes

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Excellent hotel, lovely room, great staff, dinner and breakfast were served better than a 5 start restaurant! Can’t fault anything.
Stayed 1 night in Feb 2024
Response from County Arms reception team on Feb 20, 2024
Thank you for your great review and you lovely comments about the staff, food and room. We are delighted that you enjoyed your stay with us and we hope to welcome you back to stay again soon.

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Pleasant hotel ideally situated for the railway station. Bars and restaurants convenient. The room was initially very cold and had limited information, no fridge, no telephone and no toiletries (soap, shampoo, conditioner etc)
Stayed 2 nights in Feb 2024

10/10 Excellent

Jane

Stayed 1 night in Feb 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Basically fine. No issues either wau
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from County Arms Manager on Feb 16, 2024
Hi Daniel, Thanks for taking the time to leave a 5* review for your recent visit to County Arms accommodation, Truro. We always strive to deliver a great experience for our guests and look forward to welcoming you back soon. Best wishes, County Arms accommodation, Truro Team

10/10 Excellent

Christopher, Stratford upon Avon

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location Easy to find Easy Parking and Friendly Bars/Restaurant with Excellent Beers.
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Cleanliness
Disliked: Room comfort
Upon arriving we were greated very well and friendly by the staff who gave us some advise on how to get to the hall for Cornwall by walking room was really clean plenty of towels the bed wasn’t very comfortable breakfast the next morning was a little bit of a shambles ( seemed to be a shortage of tea pots ) as it was shared amongst the guests which we weren’t very impressed with and then out breakfast took over half an hour and when it came out my husband had under half a pot of beans which was rectified and when we asked where our toast was we were told oh you have to help yourself to that just felt there wasn’t very much communication between staff and guests but overall we enjoyed it
Stayed 1 night in Jan 2024

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

GILLIAN

Traveled with partner
Comfortable quiet room, very helpful staff, good breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another comfortable stay at the county arms
Stayed 2 nights in Jan 2024

8/10 Good

Kirst

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, tidy comfortable room. Staff were very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fine…. Soft bed!
Stayed whilst working in Truro centre. The building and carpark are good, lots of parking for my big van. The room was ok, I booked the deluxe double and didn’t get a sofa or armchair as shown on the images, the bed was far too soft, like it was made of sponge so sleep could have been better. Coffee and tea in room were good, TV was 6 channels only so no freeview. Bathroom was small and a bit tired, had an evening meal in the pub and that was pretty good with friendly staff and a good atmosphere. I paid £109 for 1 midweek night and that did not include breakfast. I would probably think twice before booking again.. but if you don’t mind paying a little more for location it’s an acceptable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

GILLIAN

Traveled with partner
A very comfortable stay
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff from moment of checking in to departure excellent.
Stayed 2 nights in Nov 2023
Response from County Arms reception team on Nov 22, 2023
Thank you for your lovely review. We are delighted that you found our team excellent. We hope to see you again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay in Truro.
We had a lovely smiling welcome & treated with great respect at reception. All the staff we encountered were very friendly & so helpful. Room was clean & comfortable with everything we needed. Breakfast was more than adequate & tasty. Would definitely go back again.
Stayed 1 night in Nov 2023
Response from County Arms reception team on Nov 22, 2023
Thank you Julie for your amazing review. We are so happy that you enjoyed all aspects of your stay and thank you for your comments about our friendly staff, we really do appreciate it. We hope to see you again soon.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from County Arms reception team on Nov 22, 2023
Thank you for your review

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at County Arms, Truro.
Stayed in a superior room which is situated at the back away from the road. Lovely room with good facilities and comfortable bed. Staff behind the reception desk are very accommodating. The breakfasts are very good and the evening meals are well prepared served by attentive staff. This is my second stay and would happily recommend it especially if working at the hospital. There is a bus stop very close by to take you into Truro or in the opposite direction.
Stayed 1 night in Nov 2023
Response from County Arms reception team on Nov 22, 2023
Thank you for your lovely review Tim, We really appreciate your amazing comments about your enjoyable stay. We are delighted that you found your bed comfortable and our staff friendly. We look forward to seeing you again soon.

10/10 Excellent

Jenny

Traveled with partner
Liked: Amenities
Very friendly staff. Comfortable room at a good rate.
Stayed 1 night in Nov 2023
Response from County Arms Manage on Dec 26, 2023
Thank you for leaving County Arms accommodation, Truro a review!We hope you had a great visit and look forward to welcoming you back soon. Thanks again for the recommendation, and have an amazing day!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 3 nights in Oct 2023

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from County Arms Manager on Dec 26, 2023
Hi Dorothy many thanks for your review, it’s greatly appreciated. We work hard to maintain a high level of food and service and strive to make sure our guests are looked after and leave happy. Look forward to seeing you at County Arms accommodation, Truro again soon. Best wishes, County Arms accommodation, Truro General Manager

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Also a great place for a meal !
Stayed 2 nights in Oct 2023

10/10 Excellent

Joy

Stayed 1 night in Oct 2023

10/10 Excellent

Yolande

Traveled with partner
Spacious, clean and comfortable room good value for money. The meal and breakfast were great value as well, very good food. We didn’t bother traveling into town unfortunately as just used as a stopover.
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Liked: Cleanliness, amenities
Friendly staff clean good night's sleep
Stayed 1 night in Oct 2023
Response from County Arms Manager on Dec 26, 2023
Thanks for taking the time to leave us a review Jill. We look forward to welcoming you back to County Arms accommodation, Truro again soon. Please let us know if there is anything else we can do for you; we are more than happy to help!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Alison

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room was lovely but the bathroom could do with a thorough clean. Lots of mildew in shower area and tiles were grubby. Panel underneath the sink at the join was very dirty. Food and service were both very good
Stayed 3 nights in Sep 2023

8/10 Good

ROBIN

Traveled with partner
Liked: Staff & service, property conditions & facilities
A good place to stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Stayed 1 night in Sep 2023

10/10 Excellent

Tom

Stayed 1 night in Sep 2023

8/10 Good

Wayne

Stayed 3 nights in Sep 2023

10/10 Excellent

Angelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
loved it. people were nice, room was great, my view was really pretty. id stay again every year.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023

10/10 Excellent

Shirish

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Excellent
Really lovely service from all of the staff. Very quiet, lots of parking spaces and delicious food.
Stayed 1 night in Sep 2023

10/10 Excellent

STEVEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great location, good food and very clean. Special mention to the staff all work as excellent team, and especially to Sue and Michaela on reception, always friendly and so helpful. Thank you to Sue for sorting our mixed up bookings.
Stayed 1 night in Sep 2023

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023