The home was very nice, spacious, comfortable and as advertised. I give 1 star due to the poor interaction with the property manager who is attempting to charge me for water pipe damages.
Upon checkin, the water was turned off. I called the prop manager but never got a response. We did find the water valve eventually. The checkout had much longer instructions than usual not only taking out trash, turning down heat, cleaning dishes, but stripping the bed, towels and putting all in the laundry, turning off the water. We completed all the tasks upon checkout day at 8:30am. 2 days later, the manager contacted me and claimed we did not turn off the water and the pipes froze and one of the balcony doors was open. She claimed that I would charged for the pipe damage. We definitely turned off the water and doublechecked it was turned off the way. We did not even touch the balcony door as the balcony was full of snow. I let the prop manager know we completed the checkout instructions as instructed and she should check with her cleaning crew. I do not appreciate the accusatory tone of the manager and trying to scam more money from reliable clients. I have contacted VRBO customer service who says we are not obligated to pay any additional fees as it is not part of the contract Do not stay at this VRBO unless you want a headache!!!!
