Restaurant

Reviews of Hotel Jal City Toyama

3.5 out of 5
Hotel Jal City Toyama
1-4-1 Takaramachi, Toyama, Toyama

Reviews

9.4

Exceptional

Rating 10 - Excellent. 126 out of 168 reviews" "
Rating 8 - Good. 34 out of 168 reviews" "
Rating 6 - Okay. 3 out of 168 reviews" "
Rating 4 - Poor. 2 out of 168 reviews" "
Rating 2 - Terrible. 3 out of 168 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean and well sized rooms! I appreciated that we could do adjoining rooms for our family. Loved the pajamas that were available for use. I would highly recommend this hotel!
Stayed 1 night in Apr 2024
Response from Manager on May 3, 2024
Thank you very much for choosing to stay at Hotel JAL City Toyama.We are very pleased to hear that you had a pleasant stay with us.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel JAL City Toyama

10/10 Excellent

Eddie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Everything is just perfect. I will stay there again if I visit Toyama again!
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Thank you very much for choosing to stay at Hotel JAL City Toyama.It is a great pleasure for us to receive your words: "I will stay there again if I visit Toyama again!".We are very happy to hear that you were satisfied with your stay here.We will continue to strive to maintain the accommodation space loved by all of our customers.We look forward to welcoming you back here very soon.Best regards,Hotel JAL City Toyama

8/10 Good

Chee Seng David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Chee Cheung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Rung

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They did not mention about parking fee both in the expedia website and when we checked in. They told us about they are going to charge parking fee middle of the stay.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Thank you very much for choosing to stay at Hotel JAL City Toyama.Our sincerest apologies for the lack of explanation regarding parking fees.We will reconsider the guidance method based on the opinions you gave us.We look forward to your continued patronage.Sincerely yours,Hotel JAL City Toyama

10/10 Excellent

Wai Fong Wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel near train station and convenient for a short stay. The facilities is new. Breakfast is okay but no surprise.
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Thank you very much for choosing to stay at Hotel JAL City Toyama.We are honored to receive your compliments about our location and facilities.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel JAL City Toyama

10/10 Excellent

V Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel for its location and amenities. Staff were friendly and it was a comfortable 4 night stay.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lachlan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, well sized rooms (especially the bath and showers!). Friendly staff. Convenient washing machines. Great location.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

zheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time during our stay. The place was very clean and had a great location. The front desk staff were exceptionally nice and professional; they even went above and beyond to help me track down and mail my credit card, which I had accidentally left behind." thank you .
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk from Toyama JR Station and Tram. Excellent front desk staff. Food was good: we had lunch and breakfast. Comfortable beds! Would return again.
Stayed 2 nights in Mar 2023
Response from Hotel JAL City Toyama on Apr 5, 2023
Thank you very much for your recent stay with us, and for taking your valuable time to write this review.We are very happy to read your many compliments.It is a great pleasure for us to receive your words: "Would return again".We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future. Best regards,Hotel JAL City Toyama

10/10 Excellent

Naomi

Stayed 2 nights in Mar 2023

10/10 Excellent

Th

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station. The staff didn’t know that international guests can receive complimentary tram tickets but offer discount tram ticket for 100 yen instead of normal fare of 210. No biggie. Hotel just opened in 2020. I would stay here again
Stayed 1 night in Oct 2022

8/10 Good

Roni

Good value for money
Stayed 1 night in May 2022
Response from ホテルJALシティ富山 杉林 on May 21, 2022
Thank you very much for staying at Hotel JAL City Toyama. Thank you for sharing your review with us. We will continue our effort to provide the best service for our guests. We look forward to your next visit. Hotel JAL City Toyama Sugibayashi

10/10 Excellent

YUKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に快適な滞在でした。朝食会場の混雑状況をテレビで確認でき、美味しく且つゆっくり頂くことができました。富山に行くことがありましたらまた泊まりたいです。
Stayed 2 nights in May 2024

10/10 Excellent

Hideki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルは新しく施設が充実しています。アメニティも多く揃っていて、バスルームも広かったです。場所も駅前広場まですぐ、駅構内まで徒歩3、4分です。スタッフも皆さん笑顔が絶えずよかったです。ビジネスにも家族レジャーにもおすすめです。
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
この度はホテルJALシティ富山をご利用いただき、また、ご感想をお寄せいただき重ねて感謝申し上げます。気持ちよくお過ごしいただけたとのこと、大変嬉しく思います。次回お越しの際には、さらに大きな満足を感じていただけるよう、スタッフ一同、最高のおもてなしでお迎えさせていただく所存でございます。またのご来館をスタッフ一同、心よりお待ち申し上げております。ホテルJALシティ富山

8/10 Good

Kazuhiro

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
朝食がついたビジネスホテル
Stayed 2 nights in May 2024
Response from Manager on May 21, 2024
この度もホテルJALシティ富山にご宿泊いただき誠にありがとうございます。富山の旅はお楽しみいただけましたでしょうか。ご滞在を満喫いただいたご様子で、私どもも嬉しく拝見いたしました。今後とも、賜りましたお言葉に甘んずることなく、スタッフ一同更なるサービス向上に励んで参る所存でございます。またのお越しをお待ち申し上げております。 ホテルJALシティ富山

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食も美味しく、部屋も清潔で満足しました。
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
この度はホテルJALシティ富山にご宿泊いただき誠にありがとうございます。お部屋や朝食にご満足いただけたこと、大変嬉しく存じます。今後も皆様に愛される宿泊空間を維持していけます様、スタッフ一同努めて参ります。またのご来館をスタッフ一同、心よりお待ち申し上げております。 ホテルJALシティ富山

10/10 Excellent

a

Stayed 1 night in May 2024

8/10 Good

Etsuyo, Komae-shi

Liked: Cleanliness, amenities, property conditions & facilities
まだ新しいというのもあるが、全体的な清潔感、清掃は行き届いている。ただ、新しい分、スタッフが慣れていない人が多いように感じた。時間帯によってはチェックイン対応が悪い。
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
この度はホテルJALシティ富山をご利用いただき、また、ご感想をお寄せいただき重ねて感謝申し上げます。お褒めいただきまして光栄に思います。また、スタッフの対応に関して、お客様のご期待に添えなかったこと、心よりお詫び申し上げます。スタッフの教育とトレーニングを一層強化し、お客様にスムーズで丁寧な対応を提供できるよう引き続き努力してまいります。今後ともに末永くご愛顧いただけるホテルとなるよう精進してまいりますので、どうか引き続き御愛顧くださいますようお願い申しあげます。 ホテルJALシティ富山

10/10 Excellent

Etsuko

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新しくてホテル自体が綺麗。 お部屋も綺麗、朝食も美味しい。 スタッフもとても感じが良かったです。
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
この度はホテルJALシティ富山にご宿泊いただき誠にありがとうございます。お褒めのお言葉をいただきました事、心より感謝申し上げます。今後もよりお客様にご満足いただける空間をご提供できるよう、サービス向上に努めてまいります。またのご来館をスタッフ一同、心よりお待ち申し上げております。 ホテルJALシティ富山

10/10 Excellent

isamu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
富山県美術館の展覧会鑑賞で利用させていただきました。施設が新しく、交通の便も非常に良く、夫婦で快適な休日を過ごせました。富岩水上ラインではあいにくの曇り空で立山連峰がみることができず、残念でしたが、非常に心地よいホテルでしたので、またぜひ利用したいと思います。
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
この度はホテルJALシティ富山をご滞在にお越しいただき、誠にありがとうございます。沢山のお褒めのお言葉をいただき、嬉しく、そして励みになります。また、お客様が次回も当ホテルをご利用いただけるとのお言葉、大変光栄です。今後も皆様に愛される宿泊空間を維持していけます様、スタッフ一同努めて参ります。お客様にまたお会いできますことを、スタッフ一同お待ち申し上げております。ご投稿ありがとうございました。 ホテルJALシティ富山

10/10 Excellent

po yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地理位置相當優越,離車站、商場與各大租車中心皆相當近,員工親切有禮,房間又新又乾淨,步行也可抵達許多景點(運河公園等),下次來富山旅遊還是會優先選擇此飯店。
Stayed 1 night in Mar 2024

8/10 Good

Mariko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

akiko

Stayed 7 nights in Jan 2024

8/10 Good

Tetsuo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が非常にきれいで部屋も比較的広くてよかったです。
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
この度はホテルJALシティ富山をご利用いただきまして、 また、ご感想をお寄せいただきまして、重ねて御礼申し上げます。今回のご滞在ではごゆっくりお寛ぎいただけたようで何よりでございます。今後も皆様に愛される宿泊空間を維持していけます様、スタッフ一同努めて参ります。またのご来館をスタッフ一同、心よりお待ち申し上げております。 ホテルJALシティ富山

8/10 Good

naoki

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

SHU-CHUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

SHU-CHUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tsuyoshi

Stayed 1 night in Jan 2024

10/10 Excellent

naoki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MASATO

Stayed 2 nights in Jan 2024

10/10 Excellent

Rommel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One memorable trip
The staff are very nice and the hotel is very clean. When the earthquake occurred, the staff were very organized and supportive to all the customers.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 12, 2024
Thank you very much for choosing to stay at Hotel JAL City Toyama.It is a great pleasure for us to receive your words: "One memorable trip".Also, we are very pleased to receive your words of compliment about our staff.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel JAL City Toyama

8/10 Good

Hiroshi

Stayed 1 night in Dec 2023

8/10 Good

CHANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
位置便利,房間整潔
酒店離富山站約4 分鐘步程,十分方便,房間不算細,但浴室佔了大面積包括淋浴及浴缸,要打開兩個大喼有點困難,房間整潔,酒店有投幣式洗及乾衣機,方便長途旅客
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Cheng Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

YICK HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な駅近ホテル
2回目の滞在でした。 富山駅にも近く、新しく、清潔で、とても良いホテルです。
Stayed 2 nights in Dec 2023

10/10 Excellent

Tsz Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the best JAL hotel I have visited.
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Thank you for choosing to stay at Hotel JAL City Toyama.It is a great pleasure for us to receive your words: "Definitely the best JAL hotel I have visited".We will continue to strive to maintain the accommodation space loved by all of our customers.We look forward to welcoming you back here very soon. Best regards,Hotel JAL City Toyama

10/10 Excellent

Hironobu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

??

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位置一流,房間裝修新淨
Stayed 2 nights in Dec 2023

8/10 Good

CHEUK KWONG

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Yuichiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの応対が非常に良かったです。
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
この度は、数ある宿泊施設の中からホテルJALシティ富山をお選んでいただき、誠にありがとうございます。スタッフの応対にご満足いただけたご様子を伺い、私共も大変嬉しく存じます。お客様の一言が一番嬉しく、スタッフ一同そのお言葉を励みとし、今後も努力していきたいと存じます。またのお越しをスタッフ一同心よりお待ち申し上げております。 ホテルJALシティ富山