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Exceptionally clean and well sized rooms! I appreciated that we could do adjoining rooms for our family. Loved the pajamas that were available for use. I would highly recommend this hotel!
Jennifer
Stayed 1 night in Apr 2024
Response from Manager on May 3, 2024
Thank you very much for choosing to stay at Hotel JAL City Toyama.We are very pleased to hear that you had a pleasant stay with us.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel JAL City Toyama
Excellent hotel. Everything is just perfect. I will stay there again if I visit Toyama again!
Eddie
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Thank you very much for choosing to stay at Hotel JAL City Toyama.It is a great pleasure for us to receive your words: "I will stay there again if I visit Toyama again!".We are very happy to hear that you were satisfied with your stay here.We will continue to strive to maintain the accommodation space loved by all of our customers.We look forward to welcoming you back here very soon.Best regards,Hotel JAL City Toyama
They did not mention about parking fee both in the expedia website and when we checked in. They told us about they are going to charge parking fee middle of the stay.
Rung
Stayed 2 nights in Oct 2023
Response from Manager on Nov 7, 2023
Thank you very much for choosing to stay at Hotel JAL City Toyama.Our sincerest apologies for the lack of explanation regarding parking fees.We will reconsider the guidance method based on the opinions you gave us.We look forward to your continued patronage.Sincerely yours,Hotel JAL City Toyama
The hotel near train station and convenient for a short stay. The facilities is new. Breakfast is okay but no surprise.
Wai Fong Wendy
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Thank you very much for choosing to stay at Hotel JAL City Toyama.We are honored to receive your compliments about our location and facilities.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel JAL City Toyama
We had a wonderful time during our stay. The place was very clean and had a great location. The front desk staff were exceptionally nice and professional; they even went above and beyond to help me track down and mail my credit card, which I had accidentally left behind." thank you .
Short walk from Toyama JR Station and Tram. Excellent front desk staff. Food was good: we had lunch and breakfast. Comfortable beds! Would return again.
James
Stayed 2 nights in Mar 2023
Response from Hotel JAL City Toyama on Apr 5, 2023
Thank you very much for your recent stay with us, and for taking your valuable time to write this review.We are very happy to read your many compliments.It is a great pleasure for us to receive your words: "Would return again".We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future. Best regards,Hotel JAL City Toyama
Close to the train station. The staff didn’t know that international guests can receive complimentary tram tickets but offer discount tram ticket for 100 yen instead of normal fare of 210. No biggie. Hotel just opened in 2020. I would stay here again
Th
Stayed 1 night in Oct 2022
8/10 Good
Roni
May 17, 2022
Good value for money
Roni
Stayed 1 night in May 2022
Response from ホテルJALシティ富山 杉林 on May 21, 2022
Thank you very much for staying at Hotel JAL City Toyama.
Thank you for sharing your review with us.
We will continue our effort to provide the best service for our guests.
We look forward to your next visit.
Hotel JAL City Toyama Sugibayashi
The staff are very nice and the hotel is very clean. When the earthquake occurred, the staff were very organized and supportive to all the customers.
Rommel
Stayed 2 nights in Dec 2023
Response from Manager on Jan 12, 2024
Thank you very much for choosing to stay at Hotel JAL City Toyama.It is a great pleasure for us to receive your words: "One memorable trip".Also, we are very pleased to receive your words of compliment about our staff.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel JAL City Toyama
Thank you for choosing to stay at Hotel JAL City Toyama.It is a great pleasure for us to receive your words: "Definitely the best JAL hotel I have visited".We will continue to strive to maintain the accommodation space loved by all of our customers.We look forward to welcoming you back here very soon. Best regards,Hotel JAL City Toyama