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Reviews of UNPLAN Shinjuku – Hostel

2 out of 5
UNPLAN Shinjuku – Hostel
5-3-15 Shinjuku, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 78 out of 129 reviews" "
Rating 8 - Good. 37 out of 129 reviews" "
Rating 6 - Okay. 7 out of 129 reviews" "
Rating 4 - Poor. 5 out of 129 reviews" "
Rating 2 - Terrible. 2 out of 129 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay! Very spacious and good facilities
Stayed 1 night in Apr 2024
Response from Hayate on May 23, 2024
Thank you for the positive comments, we are glad to hear you enjoyed your stay at UNPLAN! We look forward to welcoming you again in the future!

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hayate on May 23, 2024
Thank you for the positive comments, we are glad to hear you enjoyed your stay at UNPLAN! We look forward to welcoming you again in the future!

10/10 Excellent

Ankita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Sinclair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I met a lot of other travelers and had fun partying with them
Stayed 4 nights in Jan 2024
Response from Delice on Jan 20, 2024
Delighted you had a fun time meeting fellow travelers and enjoying some partying together. We look forward to hosting your next adventure!

4/10 Poor

SUPRIYO

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is the first time I stayed in dorm-style place. I am definitely not going to opt for this experience again. I had heard good things about the social aspects of staying at a place like this, but I am not sure if I would forego the benefits of privacy and a good night of sleep over that in the future. The staff was helpful and friendly. But the bathrooms were not that clean, plus you have to deal with snoring roommates at night!
Stayed 3 nights in Dec 2023
Response from Delice on Dec 22, 2023
We're sorry to hear about your dorm experience. We appreciate your feedback and understand the preference for privacy. We do offer free ear plugs to ensure a good rest. We'll work on improving bathroom cleanliness. Our team remains committed to providing helpful and friendly service.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Brittany-Ann

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Nori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfy with good common space to share with everyone including a nice rooftop space. I’ll be back again. Thank you.
Stayed 4 nights in Nov 2023
Response from Delice on Nov 24, 2023
Delighted to hear you enjoyed your stay! Thank you for your kind words, and we look forward to welcoming you back soon!

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great hostel.
Absolutely great hostel. Very well-maintained and clean place. Rooms, Toilets and Showers are well cleaned. Hostel is very easy to find from the nearby train station and located in the Shinjuku area so you can enjoy your nightlight in Shinjuku and still walk back to the hostel without needing of train. Everyone was friendly and welcoming. Totally worth it. Thanks,
Stayed 3 nights in Oct 2023
Response from Delice on Nov 3, 2023
We're thrilled to hear that you had a fantastic experience at our hostel! Thank you for your kind words, and we can't wait to welcome you back on your next visit!

10/10 Excellent

John, alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and I loved the hanger rod/cubbies to put our stuff. Bathrooms and showers were clean! Common area had what you needed. Staff were there to help when i needed! I was in a mixed dorm and it did smell like feet but that's understandable since everyone walks all day, every day. They had an air purifier and would open the windows during the day but I'm thinking a place to store shoes or another purifier would be good. It's also a decent place to meet people but you need to be willing to strike up a conversation with strangers in the common areas if you want to do so. There's a few other hostels in the area so it'd be cool if they partner with them for day-time walking bar crawl tours. Those types of things tend to get people mingling. Or maybe just some sort of sign-up board for people who are interested in doing things with others. I'd definitely stay again!
Stayed 7 nights in Sep 2023
Response from Delice on Oct 12, 2023
Thank you for your detailed review! We're glad you found the beds comfortable and appreciated the cleanliness of our bathrooms and showers. Your suggestions for improving air quality and facilitating guest interaction are noted and valuable. We look forward to hosting you again in the future!

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, and will definitely be staying here again.
Stayed 3 nights in Sep 2023
Response from Delice on Oct 12, 2023
Thank you for your positive feedback! We're delighted you enjoyed our location. We look forward to hosting you again on your next visit.

4/10 Poor

Katarina

Liked: Staff & service
Disliked: Property conditions & facilities
Everyone’s stuff is everywhere in the dorm rooms! Since they have no lockers everyone had their stuff all over the room. Like a girls glasses and cigarettes on the floor and everyone’s suit cases every where. I had to bring my suitcase to the top bunk and sleep with it next to me! Haahaha! Also no light in my bunch I had to use my phone light. My last complaint the pillow is a bean bag hahahah!
Stayed 2 nights in Oct 2023
Response from Delice on Oct 12, 2023
Thank you for sharing your experience. We apologize for the clutter in the dorm rooms, and we'll consider better storage solutions. Your feedback on the lack of lighting and pillow comfort is noted, and we'll aim to make improvements for a more comfortable stay in the future.

8/10 Good

Erin

Liked: Staff & service, amenities, property conditions & facilities
Easy check in and check out. Good breakfast options. The rooms were quite crowded with nowhere specific to store luggage. If you’re looking for a place to interact with other travellers, this is certainly an excellent hostel for that.
Stayed 2 nights in Sep 2023
Response from Delice on Sep 21, 2023
Thank you for your review. We're glad you found it easy to meet other travelers and enjoyed your overall stay. We hope to welcome you back soon!

2/10 Terrible

Jinning

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property essentially did not provide any services and instructions. The staff only required me to sign the terms of conditions when I signed in. The conditions of the dormitories were terrible and had to sleep in a room with sick person who cough all night especially during Covid.
Stayed 1 night in May 2023
Response from Delice on May 12, 2023
We apologize for any inconvenience you experienced during your stay. We take the health and safety of our guests seriously, especially during these challenging times. Our staff is trained to provide guidance and assistance to all guests and we are sorry to hear that you did not receive the information you needed. We will use your feedback to improve our services and provide clear instructions to our guests. Thank you for your review.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Benjamin

Liked: Cleanliness
Disliked: Amenities
Stayed 7 nights in Apr 2023

10/10 Excellent

??

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
カプセルホテルといっても室内に荷物を置けたりハンガーをいくつも掛けられたりと、とても快適でした。
Stayed 10 nights in Apr 2023

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel
Super clean hostel with a nice vibe. The location is great - within walking distance of the station and it's only a 30 minute walk or so from Harajuku etc. The staff were friendly, the beds comfortable. Would definitely recommend as a good place to stay in Tokyo!
Stayed 3 nights in Apr 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, facility had everything you could need, friendly to solo travelers, easy to walk to downtown Shinjuku or access the train station in a 5 minute walk. Staff friendly and helpful.
Stayed 4 nights in Mar 2023

8/10 Good

Kiem duc

Stayed 3 nights in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2022

10/10 Excellent

Rin

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Will come again next time
Stayed 1 night in Dec 2021

10/10 Excellent

George

Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked mostly the social aspect of staying here. there was always someone to talk to and go out with. Nice shared spaces accomodated this
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

BulliOn

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean and comfortable, modern , Hotel quite far from the Metro or JR
Stayed 2 nights in Dec 2019

8/10 Good

philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

LANative, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hostel!! Went above an beyond my expectations for a hostel. Very modern and easy to check in/out. They also provide a “Handy” cell phone to use around town! The only thing I wish they had provided fruit or something other than just toast and hard boiled eggs for breakfast.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 14 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Social Hostel!
Easy check-in, code is provided for room/dorm entry. English was spoken the most at the hostel. Convenience store 2 minute walk away. Luggage storage available if arriving before check-in time, you can leave it in the storage room and go out to explore the area. Roughly 10 minute walk to the metro station or other stations also the lively areas around the station in Shinjuku. Rooftop has a nice quiet spot nobody used when I stayed for 7 days. Breakfast is limited to a few options but enough to get your day started. Dorm room locker is decent size for 13 inch laptop however my 15 inch laptop just fit in with it being positioned on a angle to get the door to lock. Mobile phone is provided in each bed with information, guide and free calling.
Stayed 7 nights in Oct 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
slick hostel option
Super well thought out hostel option. Clean and modern. We loved being here. Was noisy at night with hostel residents, but that’s hostels.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Size of the room was lacking but everything about the hostel was excellent! Loved the helpfulness of the staff - downstairs bar was too notch!
Stayed 3 nights in Oct 2019

10/10 Excellent

Aldrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great way to start my Japan trip!
Staff was friendly and helpful. Having an morning breakfast on-site was really convenient. Would stay here again!
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Oct 2019

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality dorm
V helpful & pleasant staff at check-in. Also the most comfortable dorm bed i've slept in yet, with well designed space for storage & charging phones etc, and a privacy curtain. Well maintained common areas & bathrooms. Well done - I'm coming back!
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great to make friends. Ok to rest. Experienced some people getting to bed after me messing with plastic bags (plastic bags, your enemy at hostels), and one time I heard a brief but annoying conversation. However, even like this, miles better than any other hostel I’ve been in other cities when it comes to rest. I just have to compre it to my second hostel in Tokyo, where the silence was full and the rest perfect. Friendly and helpful staff. Great common rooms to have activities and meet other travelers. Activities like bar hopping really help. Decent free breakfast. Great location too. considering the overall price, excellent.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unplanned stay
Staff are very helpful and excellent services(both hostel and bar). Not very close to subway, need to walk a bit but that would not be my concern. Convenience store just opposite the hostel. Self Check In/Out easy and quick. Breakfast pretty good.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice staff. Close to Shinjuku stations nearby
Stayed 4 nights in Jul 2019

4/10 Poor

Mick

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was absolutely tiny with service pipes instead of a window, understand it is a hostel but don’t take the private room, as it’s a joke how small it is, absolutely no room for bags
Stayed 2 nights in Aug 2019

10/10 Excellent

ancysarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, great location, helpful staff, and the common area was conducive to friendly interactions as well.
Stayed 2 nights in Aug 2019
Response from UNPLAN Shinjuku on Aug 19, 2019
Hi Ancysarah, Thank you for your kind words. We are happy to hear that you found our staff to be helpful! We hope to welcome you back one day again :) Yours sincerely

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest Hostel Ever! Just book!
SUPER CLEAN and centrally located. Brand new! Staff are amazing. Breakfast is basic, but nice. Good vibe of people and WiFi is great. There are a lot of guests, which does not present a problem, only recommendation is they have gatherings other than “Mario Cart Competition.” Bathrooms are the added bonus.
Stayed 1 night in May 2019
Response from UNPLAN Shinjuku on Aug 19, 2019
Hi Anne, Thank you for your kind words. We are happy to hear that you found our staff to be amazing :) We hope to welcome you back one day again! Yours faithfully,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hostel, great location. This was my first experience of a hostel and capsules; I wasn't expecting much as it was extremely cheap, however I was blown away by this place! Absolutely superb.
Stayed 5 nights in Jul 2019
Response from UNPLAN Shinjuku on Jul 22, 2019
Dear guest, Thank you for your kind words. We are happy to hear that you enjoyed your stay at our hostel. We hope to welcome you back one day again :) Yours faithfully,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and modern, check in was very easy and there were helpful tips on things to do in the area
Stayed 2 nights in Jul 2019
Response from UNPLAN Shinjuku on Jul 22, 2019
Dear guest, Thank you for your kind words. We are happy to hear that you are satisfied with your our facilities. We hope to welcome you back one day again :) Yours faithfully,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019