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Reviews of Tokyu Stay Shinjuku Eastside

3 out of 5
Tokyu Stay Shinjuku Eastside
2-3-24 Kabukicho, Shinjuku-ku, Tokyo, Tokyo Prefecture

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 277 reviews" "
Rating 8 - Good. 69 out of 277 reviews" "
Rating 6 - Okay. 12 out of 277 reviews" "
Rating 4 - Poor. 9 out of 277 reviews" "
Rating 2 - Terrible. 5 out of 277 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact but functional room. In room laundry great. Staff very helpful
Stayed 4 nights in May 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel for our first time in Tokyo. Centrally located and walkable to so much, including subways but quiet clean and safe at the same time.
Stayed 7 nights in May 2024
Response from Tokyu Stay Shinjuku East Side on May 25, 2024
Thank you for staying at our hotel and for rating us.Although our hotel is located in a convenient location for transportation, we are glad that our guests felt that being a little far from the city center was an advantage.Please use our hotel again when you travel to Tokyo.

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, multiple train stations close by. Food and shopping a few mins walk. The three major convenience stores within a few metres from the hotel.
Stayed 4 nights in May 2024
Response from Tokyu Stay Shinjuku East Side on May 23, 2024
Thank you for your evaluation.As our customers have said, our hotel is close to Higashi-Shinjuku subway station, and JR Shinjuku station can be reached by walking or taking a short taxi ride.We are very happy if you enjoyed your stay at our hotel.We look forward to seeing you again.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean next to nightlife area plenty of bars and restaurants around!! Would Recommend hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Luis

Traveled with family
Liked: Staff & service
The hotel is very nice and clean. Found the room small for westerners. But very functional. Amenities were above normal. Very centrally located in the heart of Shinjuku.
Stayed 3 nights in May 2024

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean. Nice staff.
Stayed 3 nights in May 2024
Response from Tokyu Stay Shinjuku East Side on May 19, 2024
Thank you for rating our hotel.We look forward to seeing you again!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was located close enough to 2 metros and worked well for us
Stayed 11 nights in Apr 2024

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest hotel I stayed at between three while in Tokyo by far and around the same price as others still.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, minutes from metro
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in 6 hotels whilst in Japan and this was our favourite. We are a family of 4 and we had two connecting rooms. Each one had their washing machine and bathroom. Great location. Family Mart across the road as well as a takeaway food place. 5 min walk to the station. 15 minute walk from Shinjinko station.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Shinjuku-Nochome, safety, and convenience to shopping the Isetan were the best perks of the East side Tokyu Stay. The staff was friendly & the cleanliness was great. I would only suggest to request a larger room for a couple such as ourselves, being use to larger rooms/ suites in the Roppongi area.
Stayed 4 nights in Apr 2024
Response from Tokyu Stay Shinjuku Eastside Front Desk on Apr 11, 2024
Thank you very much for staying at Tokyu Stay Shinjuku Eastside.Also, thank you for your many reviews.We are very happy to receive your compliments.We will continue to strive to provide services that satisfy our customers.All of our staff are looking forward to your next stay with us.Tokyu Stay Shinjuku Eastside staff

4/10 Poor

Judy

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Tokyu Stay Shinjuku Eastside Front Desk on Apr 11, 2024
Thank you very much for staying at Tokyu Stay Shinjuku Eastside.Thank you very much for posting again.We aim to provide services that satisfy our customers.All of our staff are looking forward to your next stay with us.Tokyu Stay Shinjuku Eastside staff

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, a ten minute walk from Kabukicho and central Shinjuku, also connected to two metro stations with five different lines. Would recommend for a longer stay. Would be happy to stay again
Stayed 9 nights in Mar 2024
Response from Tokyu Stay Shinjuku Eastside Front Desk on Apr 11, 2024
Thank you very much for staying at Tokyo Stay Shinjuku Eastside.Thank you very much for posting your review.We are very happy to receive your compliments.We aim to provide services that satisfy our customers.All of our staff are looking forward to your next stay with us.Tokyo Stay Shinjuku Eastside staff

10/10 Excellent

Charlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located at 10min walk from Shinjuku train station. Breakfast was great, room were nicely decorated.
Response from TokyuStay ShinjukuEast-Side K.Shima on Mar 19, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small clean room a ten to 15 minute walk from the heart of Shinjuku. Staff was very helpful and spoke English very well
Stayed 3 nights in Mar 2024
Response from Tokyu Stay Shinjuku Eastside Front Desk on Apr 11, 2024
Thank you very much for staying at Tokyu Stay Shinjuku Eastside.Thank you very much for posting your review.Thank you for your compliments regarding the cleaning and staff response. We will continue to aim to provide services that satisfy our customers.All of our staff are looking forward to your next stay with us.Tokyu Stay Shinjuku Eastside staff

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room in a modern hotel. Staff were lovely. Walking distance to the local train station and lots of food options. Would stay again!
Stayed 2 nights in Mar 2024
Response from TokyuStay ShinjukuEast-Side K.Shima on Mar 19, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel walkable to nearest shopping areas
Stayed 5 nights in Mar 2024
Response from TokyuStay ShinjukuEast-Side K.Shima on Mar 19, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional room, polite staff, excellent location.
Stayed 2 nights in Mar 2024
Response from TokyuStay ShinjukuEast-Side K.Shima on Mar 19, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

2/10 Terrible

Carrie

Disliked: Amenities
At least 15 minutes walk to JR station and central Shinjuku. Staff was not as friendly as I expected. Also the lobby smells like leftover food.
Stayed 2 nights in Feb 2024

6/10 Okay

Luch

Free coffee, tea n hot cocoa
Stayed 3 nights in Feb 2024

4/10 Poor

Kaila

Disliked: Cleanliness, property conditions & facilities, room comfort
Photos look a lot nicer than the actual rooms
Staff were great, very friendly and helpful. I’m a bit confused about the cleaning situation though. We stayed 4 nights and were told they only do limited cleaning - meaning no cleaning just towels changed over if requested. We had to ask for toilet paper twice. The photos online make the room look a lot nicer than it actually was. I had to jump back online to make sure we were given the correct room. Breakfast was okay but not worth 1800 ¥. They also want you to pay for everything upfront, you are not able to charge to the room and pay at check-out.
Stayed 4 nights in Feb 2024
Response from Tokyu Stay Shinjuku East Side Front Desk K.Shima on Feb 21, 2024
Dear Sir or MadamThank you very much for staying at our hotel.We are very grateful for your compliments to our hotel staff.However, we are very sorry for any inconvenience you may have experienced with our cleaning system and billing.We will take your comments into consideration and make every effort to provide better service in the future.We hope you will have the opportunity to stay with us again.Thank you very much for your kind attention.

10/10 Excellent

MEI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay at Tokyu Stay! Staff was very friendly and accommodating. We booked a double room and my kids had the much bigger room which they enjoyed. Highly recommend if want to stay in Shinjuku. I can't wait to come back and visit again.
Stayed 3 nights in Jan 2024
Response from TokyuStay ShinjukuEast-Side K.Shima on Feb 22, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from TokyuStay ShinjukuEast-Side K.Shima on Feb 22, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

10/10 Excellent

Anh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from TokyuStay ShinjukuEast-Side K.Shima on Feb 22, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Great location. The room was spacious but wish there were a desk. Nice to have in unit washer and dryer a big plus.
Stayed 2 nights in Jan 2024

8/10 Good

Qian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from TokyuStay ShinjukuEast-Side K.Shima on Feb 22, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from TokyuStay ShinjukuEast-Side K.Shima on Feb 22, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

10/10 Excellent

CHRISTIE, Burnaby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from TokyuStay ShinjukuEast-Side K.Shima on Feb 22, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

10/10 Excellent

Yuen Wah

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and comfy
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked that there were options for adjoining rooms. The rooms themselves were nice and surprisingly spacious. Kitchenette was a nice touch too with a fridge/freezer, hot water kettle/boiler, plates and cups. In room washer/dryer was super helpful with how long our stay was!
Stayed 7 nights in Dec 2023

10/10 Excellent

Ming Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is helpful in checkin and checkout. In general, the hotel is new, clean with a washing machine in your room.
Stayed 3 nights in Dec 2023

10/10 Excellent

Serine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and conveniently located
This was a very pleasant stay. We had adjoining rooms for our family and it was very comfortable. I thought the breakfast was a little expensive for what it was, but otherwise this was an excellent stay. Great location, very clean. I highly recommend it.
Stayed 5 nights in Nov 2023

10/10 Excellent

Teiichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from TokyuStay ShinjukuEast-Side K.Shima on Feb 22, 2024
Dear Sir or Madam.Thank you very much for choosing our hotel. We are glad to hear that you had a pleasant stay with us. We hope you will visit us again when you come to Tokyo. Thank you very much for your kind attention.Best Regards.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is new and well maintained. The room was very comfortable for 1 person and easily fit 2. The washer/dryer is one added reason why I would recommend this hotel. 5min drive to Shinjuku Express Bus Terminal that costs only 1,000yen.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little worried about this hotel as I had read some reviews and had filtered for "worst" ones. I can safely say that all of the bad reviews are well off the mark. Tokyu Stay Shinjuku Eastside is easily one of the better hotels I've stayed at in Tokyo. Larger rooms and great amenities. If you're looking for rooms similar to what you'd find in the US, with kitchenette and washing machine to boot, this is your place. It's a bit a ways away from all the action of Kabukicho, but I preferred it this way. My stay was much quieter. I wish it were closer to Shinjuku station, but otherwise it was a great stay.
Stayed 6 nights in Nov 2023

10/10 Excellent

EDGAR

Traveled with partner
Great stay…. Accessible to lot of restaurants and grocery stores.
Stayed 4 nights in Nov 2023

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Karina

Traveled with family
Liked: Property conditions & facilities
The top of the fridge was covered with layer of dust and the exhaust fan in bathroom had lumps of dust too. The receptionist was not helpful when we checked in, rejecting everything that we asked but fortunately her colleague helped us out and sorted things out.

10/10 Excellent

Gabriela

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was the best way to start our trip to Japan. First, the staff is super kind and helpful. I put the wrong check out date when I booked without realizing. I found out when they called my room to remind me that check out was by 11am. When I explained I had made a mistake, they were able to find enough rooms for my group of 7 travelers, last minute. The staff was so nice and understanding during the process, I can’t say thank you enough. The hotel itself is amazing as well, extremely clean and vert central in shinjuku. There’s an entrance to shinjuku station (not the main one) about a 5 minute walk, which basically connects to anywhere you need to go. Golden Gai is a 7 minute walk, which was amazing after a night of drinking, and shinjuku gyoen is a 15 minute walk. The rooms are cozy and clean, in true Japan fashion. We booked two adjoining rooms, each adjoining room had their private bathroom, and a washing/drying machine. There’s breakfast available too, and the hotel can hold your luggage if needed. Great views to the city as well. I don’t have a single negative thing to stay about this stay, whenever I go back to Japan I’m planning on staying here again. If you’re thinking of booking this hotel, do it.
Stayed 3 nights in Oct 2023

10/10 Excellent

He Qi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in Dec 2022. Room was clean and spacious with sufficient amenities.
Response from Tokyu Stay Shinjuku East Side Front on Oct 24, 2023
Thank you for using our hotel.We are glad that you enjoyed your stay.Our hotel always has amenities available on the lobby floor and available 24 hours a day when you need them.Please feel free to use our service when staying at our hotel.

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern and looked new. The room we had was very spacious and even had a kitchenette and washing machine in the bathroom. It was conveniently located to 3 different Shinjuku stations which was ideal for travelling to sightseeing spots. The only thing which was not ideal was the hotel must be close to some emergency services or hospital as the sirens on emergency vehicles was loud in the middle of the night. It’s a shame as the hotel was perfect, other than that issue.
Stayed 5 nights in Oct 2023
Response from Tokyu Stay Shinjuku East Side Frontdesk on Oct 24, 2023
Thank you for using our hotel.Thank you for your compliments on the room facilities.Our hotel has a washing machine and dryer in every room for long-term guests. All the hotel staff are happy to hear that you enjoyed your stay.Unfortunately, since the hotel is located along Meiji Street, there can be a lot of traffic at night. We apologize for any inconvenience this may cause, and appreciate your understanding.We look forward to using your service again.

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
Stayed 7 nights in Oct 2023

6/10 Okay

Kyin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Joshua, Owings Mills

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
This hotel offers great value for money. A modern hotel with decent enough room sizes for the cost. The beds and bedding were very comfy and having a room towards the back was really peaceful. We didn't use any hotel facilities as breakfast would have cost extra and we didn't need to interact at all with staff but check in was good. The location is great, immediately next door to the metro and a 15min walk to Shinjuku main station. Near all the bars and restaurants but not close enough to be disturbed. Would highly recommend.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kelsey

Stayed 4 nights in Oct 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjuku - close to many public transportation options and restaurants. Friendly staff and super clean rooms. Recommend!
Stayed 3 nights in Oct 2023

10/10 Excellent

Mathew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Sep 2023