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Reviews of Hotel Livemax Shinjuku Kabukicho Meijidori

2.5 out of 5
Hotel Livemax Shinjuku Kabukicho Meijidori
2-3-23 Kabukicho, Shinjuku, Tokyo, Tokyo

Reviews

6.4
Rating 10 - Excellent. 69 out of 305 reviews" "
Rating 8 - Good. 73 out of 305 reviews" "
Rating 6 - Okay. 53 out of 305 reviews" "
Rating 4 - Poor. 54 out of 305 reviews" "
Rating 2 - Terrible. 56 out of 305 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024

2/10 Terrible

gen

Disliked: Cleanliness, staff & service
Very very poor and unsatisfactory employee treatment. Very rude and unproffesional employee . She said her name is FAITH come to find out she was lying. Her name is Thu Nar very rude does not deserve to work in a customer service environment. She should not have any customer service facing job. She should be in the back office. She was the one that checked me in on May 12 in the evening.
Stayed 5 nights in May 2024

8/10 Good

Christian

Stayed 1 night in Apr 2024

8/10 Good

Janet

Liked: Cleanliness
Pretty decent place to stay.
Stayed 4 nights in Apr 2024

6/10 Okay

Joshua

Disliked: Staff & service, amenities, property conditions & facilities
No luggage storage or lobby area to wait. Lineups for automatic check in and elevators. Easy to bring guests into rooms.
Stayed 1 night in Apr 2024

8/10 Good

Muhammad shafin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location with small room
Stayed 1 night in Apr 2024

6/10 Okay

Sheldon

Over priced. For what it is.
Stayed 2 nights in Apr 2024

6/10 Okay

Liam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was unique but not always functional. Location was close to a couple different train stations.
Stayed 2 nights in Apr 2024

4/10 Poor

Ana

Traveled with family
Liked: Amenities
It was a nice place to stay everything is nearby check in was fast I’ll recommend it ….. muy bonito lugar muy limpio y todo esta accesible
Stayed 3 nights in Mar 2024

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Cleanliness
Smelt like cigarettes, bathroom door was bent and didn’t shut, sheets seemed dirty when I arrived (eyelashes on the sheets and pillows). Floors were dirty. Unable to store my luggage for a few hours after checkout.
Stayed 4 nights in Feb 2024

6/10 Okay

Michael

Stayed 2 nights in Nov 2023

8/10 Good

Benavides

Stayed 2 nights in Nov 2023

4/10 Poor

gary, glendale

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Moldy shower curtain, towel rack fell off the door and floors didn't get vacuumed when the room was cleaned.
Stayed 11 nights in Oct 2023

10/10 Excellent

Marshall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute trip and didn’t have much choices first time using this hotel chain. It was about a 10-15 walk from shinjuku station and the JR Yamamote line. It there was one of the subway lines and the shinjuku higashi station right on the same street. Room was small like most Japan hotels, was good for the weekend trip to Tokyo.
Stayed 2 nights in Oct 2023

6/10 Okay

Miguel

Stayed 2 nights in Sep 2023

2/10 Terrible

Brendan

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude customer service and the room was dirty. Mold on shower curtain and left over items from previous people

4/10 Poor

thomas, blue hill

Disliked: Cleanliness

2/10 Terrible

gordon, hollywood

Disliked: Staff & service, property conditions & facilities
Very poor hotel, unhelpful staff, Didnt clean room. Room dark and depressing, wouldnt store bags so had to walk around town with bags. So many better choices. Avoid this hotel
Stayed 2 nights in May 2023
Response from フロント on May 29, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながら、ご満足いくご宿泊ではなかったこと大変心苦しく思っております。ご指摘の件につきまして、改善に努めてまいります。この度は誠に申し訳ございませんでした。

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the hotel you want!
Everything was dirty. The shower was clogged, the sink was clogged, the surfaces in the room were all dirty, the microwave was dirty and smelly, the laundry machines were terrible and made your clothes worse as well as took over 2 hours to complete, all the mirrors had not been cleaned, so on so forth.
Stayed 5 nights in Apr 2023
Response from フロント on May 12, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながら、ご宿泊に際に多大なご迷惑をお掛けしました事、深くお詫び申し上げます。直ちに清掃スタッフ、ホテルスタッフでミーティングを行いました。全室確認の上、以後このような事がないように徹底いたします。この度は誠に申し訳ございませんでした。

6/10 Okay

Ryuichi

Disliked: Cleanliness
Bathroom was dirty
Stayed 1 night in Apr 2023
Response from フロント on May 12, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながら、ご宿泊に際に多大なご迷惑をお掛けしました事、深くお詫び申し上げます。直ちに清掃スタッフ、ホテルスタッフでミーティングを行いました。全室確認の上、以後このような事がないように徹底いたします。この度は誠に申し訳ございませんでした。

4/10 Poor

Rachael

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Would not book this place for a long stay. In terms of cleanliness the doona cover was stained, the carpets were stained, there was a weird smell in the hallway, a windy noise coming from the door when in the room. Check in was self serve and only one room card provided for two people.
Stayed 1 night in Apr 2023
Response from フロント on May 12, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながら、ご宿泊に際に多大なご迷惑をお掛けしました事、深くお詫び申し上げます。直ちに清掃スタッフ、ホテルスタッフでミーティングを行いました。全室確認の上、以後このような事がないように徹底いたします。この度は誠に申し訳ございませんでした。

6/10 Okay

Morgan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dirty, old contacts were left on the desk, lots of rubbish under the bed. No shower curtain in the shower so the whole bathroom got very wet.
Stayed 3 nights in Mar 2023
Response from フロント on Apr 11, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながら、清掃面につきましてご不快の念をお掛けしまして誠に申し訳ございません。直ちに清掃スタッフとミーティングを行い問題の共有を図りました。もし次回ご利用いただける機会がございましたら「変わったな」と思っていただけるホテル作りに努めてまいります。ご多忙の中、貴重な口コミを頂戴しありがとうございました。

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very dirty. The ratings on Expedia are far too high for what the property provides. My room clearly hadn't been thoroughly cleaned. The carpet had noticable dirt and hair everywhere. I needed to wear sandals in my room at all times. The shower curtain had mold on it. Very gross. The air conditioning unit in my room was dirty with visible dust buildup. It obviously didn't work.
Stayed 3 nights in Apr 2023
Response from フロント on Apr 11, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながらご満足いくご宿泊ではなかった事、大変心苦しく思っております。ただちに清掃スタッフと問題共有を図り改善に努めてまいります。この度はご多忙の中、貴重な口コミをいただき誠にありがとうございました。

2/10 Terrible

Curtis, San Francisco

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room we got had mold in the bathroom and the ventilation system (mainly the air conditioning). Can can actually see the mold when turning on the air conditioner and the vent flap opens.
Stayed 8 nights in Mar 2023
Response from フロント on Apr 11, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながら、清掃面につきましてご不快の念をお掛けしました事、大変申し訳ございません。ご指摘いただいたエアコンのフィルターですが、ただいま全客室チェックし清掃を入れている段階になります。この度はご多忙の中、貴重な口コミを頂戴し誠にありがとうございました。

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel. Do not stay here.
This is the worse hotel we stayed in. It’s dirty and gross. Stain on carpets and walls. Room smells like smokes. After midnight, there was no one at the counter. We could not stay and had to book another hotel.
Stayed 1 night in Mar 2023
Response from フロント on Apr 11, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながらご満足いくご宿泊がなされなかった事、大変申し訳ございませんでした。清掃面については直ちにミーティングを行い改善させていただきます。スタッフ不在時間については近隣の施設からのバックアップ対応と現状ではなっておりますが、こちらも社内課題とさせていただき改善するようにいたします。この度はご多忙の中、貴重な口コミを頂戴しありがとうございました。

2/10 Terrible

Emily Valentin

Disliked: Staff & service, amenities, property conditions & facilities
Was charged 1000yen although was there to check out az 10:30am. According to Expedia 11am is checkout time. Worst of all, did not give us enough toilet paper. I was asking nicely even after being made to pay extra, but NO TOILET PAPER!
Stayed 3 nights in Mar 2023
Response from フロント on Mar 23, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。せっかく当ホテルをお選びいただいたにも関わらずご迷惑をお掛けしまして大変心苦しく思っております。まずチェックアウトについては通常10：00までとなっており、以降12：00アウトまでは1,000の追加料金でご滞在していただく事も可能となっております。また、トイレットペーパーはお部屋に予備分はセットしてあるはずですが、フロントまでお越しいただく事となりご不便をお掛けしました。予備分の確認とフロントでの速やかなお渡しを行いように徹底いたします。次回、ご宿泊の宿としてご検討いただけるように改善に努めてまいります。またのお越しをスタッフ一同、心よりお待ちしております。

8/10 Good

Gajanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was fine just smelt of smoke
Stayed 4 nights in Mar 2023
Response from フロント on Mar 23, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。ご宿泊に際しご満足いただけているご様子を伺い、安堵しております。しかしながら、お部屋の匂いについてご不快の念をお掛けしました事誠に申し訳ございませんでした。喫煙ルームはタバコの匂いを完全に消すことは難しいですが、客室清掃時の換気・消臭を行い快適な客室提供に努めて参ります。またのお越しをスタッフ一同、心よりお待ちしております。

4/10 Poor

Tsz Hin

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room has a strange smell and cleanliness is an issue (e.g. dust everywhere).
Response from フロント on Mar 23, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。しかしながら、客室清掃につきましてご迷惑をお掛けしました事、大変申し訳ございませんでした。直ちに清掃スタッフ・ホテルスタッフでミーティングを行い問題の共有を行いました。今後は、より一層清掃に注力し、快適なお部屋をご提供できるように努めてまいります。またのお越しをスタッフ一同、お待ちしております。

4/10 Poor

Tang

Stayed 3 nights in Dec 2022
Response from フロント on Mar 23, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。今後もお客様のお声に真摯に耳を傾け、より良いホテル作りに努めてまいります。またのお越しをスタッフ一同、お待ちしております。

8/10 Good

Devin, Gwinn

Stayed 6 nights in Oct 2022
Response from フロント on Mar 23, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。今後もお客様のお声に真摯に耳を傾け、より良いホテル作りに努めてまいります。またのお越しをスタッフ一同、お待ちしております。

8/10 Good

Wai Ho

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2022
Response from フロント on Mar 23, 2023
この度はホテルリブマックス新宿歌舞伎町明治通へご宿泊いただき誠にありがとうございます。今後もお客様のお声に真摯に耳を傾け、より良いホテル作りに努めてまいります。またのお越しをスタッフ一同、お待ちしております。

2/10 Terrible

Veronica

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Super dirty and smelled terrible.
Stayed 1 night in Aug 2022

4/10 Poor

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were several pieces of trash under the bed, it was clear this part of the room had not been cleaned in a long time. The toilet/shower area smelled like mold/sewage during our entire stay.
Stayed 1 night in Jul 2022

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff did not seem to care much when they talked to me. The hotel looks nice on the outside but the hallways and room were rather dirty. The hallways were always filled with garbage bags, although I paid for room service I did not get it.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2021

6/10 Okay

SAMIR

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2021

6/10 Okay

Rohit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

YUKIHIDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一人ならじゅうぶん
静かで綺麗で安くて駅の近く。 当たりでした！ 一つだけあげるなら施設の外でいいので喫煙所が欲しいです。 宿泊しているみなさん目の前の道路で吸ってました。
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Average hotel in Shinjuku
Decent hotel. Plenty of restaurants around the area. Room was small but adequate for a solo traveler. Cheap but clean.
Stayed 1 night in Mar 2020

10/10 Excellent

LAMONT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient
Very convenient location if you are going to Golden Gai, Kabuchi-cho or Shinjuku 2 Chome.
Stayed 1 night in May 2020

10/10 Excellent

Jimm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The Staff of Livemax were all polite & always ready to help when we needed them.
Stayed 3 nights in Mar 2020

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Room is large enough for 3 of us. Near the subway, walking distance to restaurants, 20 mins walk to Isetan and Shinjuku Tokyo station. Front desk staff are very polite and nice. Stayed for 7 nights. Will definitely stay again.
Stayed 6 nights in Feb 2020

8/10 Good

Ahmad, OSAKA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it fitted my business trip. It was near to it. I used the metro to access it. Near to Higashi shinjuku.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

2/10 Terrible

YUKI

Traveled with partner
Disliked: Staff & service, property conditions & facilities
ごみ
Stayed 1 night in May 2024

8/10 Good

Hirotaka

Liked: Cleanliness
HPのアンナ地図が全く別の場所を示していた。 (マンション)
Stayed 1 night in May 2024

2/10 Terrible

Sarasa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
予約した後に口コミを見てしまい、心配になりました。フロントの方は愛想良く対応いただきました。しかし、浴室に髪の毛が落ちていたり、新品ではなく使い終わった歯ブラシが置いてあり、タオルもかなり使い古された質感でした。 過去一で清潔感に欠けるホテルでした。 寝るだけならいいと思いますが、費用払ってこれはありえないですね。
Stayed 2 nights in Apr 2024

8/10 Good

Shiori

Stayed 3 nights in Apr 2024

6/10 Okay

Koji

普通でした
Stayed 1 night in Apr 2024
Response from 宿泊課 on Apr 22, 2024
ご利用ありがとうございました。価格以上にご満足いただけるよう精進してまいります。

4/10 Poor

いくこ

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024