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Reviews of Henn na Hotel Tokyo Asakusabashi

3 out of 5
Henn na Hotel Tokyo Asakusabashi
1-10-5 Asakusabashi, Taito-ku, Tokyo, Tokyo

Reviews

8.4

Very Good

Rating 10 - Excellent. 164 out of 399 reviews" "
Rating 8 - Good. 164 out of 399 reviews" "
Rating 6 - Okay. 50 out of 399 reviews" "
Rating 4 - Poor. 17 out of 399 reviews" "
Rating 2 - Terrible. 4 out of 399 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Diana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just had to stay here when I saw the robot front desk on the website- fun! The location was absolutely fantastic. Great restaurants all around us and so close to the subway and trains. We would stay here again. A slightly lower rating for staff and service because the only staff available didn’t speak English and the robots couldn’t exactly help us when we had a question. (lol)
Stayed 4 nights in Mar 2024
Response from Henn na Hotel Tokyo Asakusabashi on May 11, 2024
Thank you for staying at our hotel.We are also very pleased that you enjoyed a lot from the selection of your hotel to your departure and would like to come back again.The name of our hotel means a changing and evolving hotel.Our staff and robots will continue to strive to fully satisfy you next time.We look forward to welcoming you again.

10/10 Excellent

Cheyzerr, whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Henn na Hotel Tokyo Asakusabashi on May 11, 2024
Thank you for staying at the Henn na Hotel Tokyo Asakusabashi. We appreciate that you took time to input your valuable feedback on our page.Our team are looking forward to welcoming you back again, it would be a great pleasure for us.

2/10 Terrible

Romina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Henn na Hotel Tokyo Asakusabashi on Apr 11, 2024
We truly apologize that we did not meet your expectations fully.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great for the price. Right next to a station so easy to get to other places in tokyo. Highly recommend
Stayed 7 nights in Mar 2024
Response from Henn na Hotel Tokyo Asakusabashi on Apr 6, 2024
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi. Thank you very much for your compliment regarding the location of our hotel. We will continue to strive to provide not only the location but also the services that will satisfy our customers, so we look forward to your continued patronage.

10/10 Excellent

Nur Jannah Binte

Liked: Cleanliness, staff & service, property conditions & facilities
Love the room I got. Twin bed in a single room. Rather narrow but it works for an average sized person with 1 luggage. Hotel is very simple, very self-service. On the 2nd floor (which is the reception area), there is a baggage storage area you can conveniently leave your luggages at if it’s not time for you to check in to your room yet, and there is a microwave for guests’ use, vending machines for drinks, and a laundry room for guests’ use. If you don’t need much hotel service, this hotel is perfect. Highly recommend for solo travellers as it is a mere 2 mins walk to Asakusabashi station east exit, hence very convenient and safe. Saw a few families as well, I guess it works for small families (up to 4 pax?) The only problem I faced was I wanted to use the kettle to boil water, but the spout was dusty… so I didn’t get any hot water during my stay unfortunately. Other than this, I’ll still come back to this hotel for my solo trips to Tokyo.
Response from 変なホテル東京 浅草橋 on Apr 6, 2024
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi. We are also glad that you were satisfied with your stay at our hotel. However, we apologize for the inconvenience regarding the kettle. We will make improvements to prevent this from happening in the future, and will continue to work hard to provide services that will satisfy you even more. Thank you for your continued patronage.

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 5 nights in Mar 2024
Response from Henn na Hotel Tokyo Asakusabashi on Mar 25, 2024
Thank you for your high rating.We are very pleased to have been part of your wonderful time on your trip.We hope you will visit us again when you come to Tokyo.

10/10 Excellent

Amy, Claremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About a 20 minute walk from Akihabara
Stayed 8 nights in Mar 2024
Response from Henn na Hotel Tokyo Asakusabashi on Mar 9, 2024
Thank you for using our hotel and sharing your information.We will continue to strive to be a hotel that will provide you with a good time when you travel to Tokyo again.

6/10 Okay

Hiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great & clean overall. It's conveniently located near 2-3 subway lines and lots of small local restaurants nearby. Our reservation was for 2 adults and a 13 yr old daughter for a TwinExtra room. HOWEVER, after checking in, we found that the sofa bed had no bedding/pillow so we asked the staff to provide. We were told that a child is under age 3 and we had to pay EXTRA 2000yen/day for our daughter to stay. On their website, for the TWINEXTRA rooms have [Capacity] 3 adults 2 children under 6 !! Why did we get charged more?? It was not that much but I feel we shouldn't be paying for it when website says the room can hold 3 adults 2 kids (under 6). Minus a star.
Stayed 4 nights in Feb 2024
Response from Henn na Hotel Tokyo Asakusabashi on Mar 6, 2024
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi Hotel. We apologize for any inconvenience this may have caused you due to insufficient information. This customer's reservation was for a TwinExtra room with 2 adults and 1 co-sleeper (3 years old). We do not charge for guests under the age of 6 who sleep with us, but on the day we found out that the guest who was sleeping with us was 13 years old, so we received an additional charge and created a sofa bed.

10/10 Excellent

sam chee

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 5 nights in Feb 2024
Response from 変なホテル東京 浅草橋 on Feb 24, 2024
Thank you for your feedback!

10/10 Excellent

Satoko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel for fun experience.
Fun experience having robot receptionists. The room was smaller than other hotels we stayed, but very confortable and clean. the hotel was locared close to train station as well. good value for money.
Stayed 2 nights in Jan 2024
Response from Henn na Hotel Tokyo Asakusabashi on Feb 1, 2024
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi.your kind comments regarding our hotel's rooms and location.Thank you very much for your feedback.We will continue to work hard to ensure that we do not disappoint our customers' expectations in the future.We will continue to strive to improve our services, so we appreciate your continued support.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December Stay
Everything about this hotel is good; not too fancy, but you have everything that you need, and you can tell that everything has been thoughtfully chosen, and placed to suit your traveling needs. I really liked HenNa, I wish that I had stayed longer and would definitely reccomend it to young professionals traveling alone, but I also saw a few small families there as well so I believe they are accommodated as well. Check in is efficient and easy in many languages, but the kind staff can help you if needed. I liked this hotel, if I return I will stay again; a connected resturant provides Japanese breakfast and very good Indian curry for lunch as well.
Stayed 1 night in Dec 2023
Response from Henn na Hotel Tokyo Asakusabashi on Dec 28, 2023
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi.Thank you very much for your kind feedback. We are very honored to hear that you were satisfied with your stay at our hotel and the meal at our restaurant.We will use your opinions and suggestions as encouragement in the future, and will continue to strive to provide even higher quality services. Thank you for your continued support.

10/10 Excellent

Kim Keung

Stayed 4 nights in Dec 2023
Response from Henn na Hotel Tokyo Asakusabashi on Dec 19, 2023
Thank you for your feedback.

10/10 Excellent

Parco

Stayed 5 nights in Nov 2023
Response from FRONT on Dec 15, 2023
Thank you for staying at Henn na Hotel Tokyo Asakusabashi.We look forward to your next visit.Henn na Hotel Tokyo Asakusabashi

10/10 Excellent

Carlos

Stayed 6 nights in Oct 2023
Response from Henn na Hotel Tokyo Asakusabashi on Oct 27, 2023
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi. Thank you very much for your feedback. We look forward to your continued patronage.

8/10 Good

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 変なホテル東京浅草橋 on Oct 22, 2023
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi. Thank you very much for your feedback. We will continue to provide you with a higher quality of service, so we appreciate your continued support.

6/10 Okay

Miu Wah

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Henn na Hotel Tokyo Asakusabashi on Oct 7, 2023
Thank you for your feedback.

10/10 Excellent

Miu Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Henn na Hotel Tokyo Asakusabashi on Sep 29, 2023
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi.Thank you very much for your feedback.We hope that you will choose our hotel the next time you come to Tokyo.

10/10 Excellent

kah khong

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Just 2-3 minutes walk to a Asakusabashi station and the train line can bring me straight to Haneda! And the best thing is their baggage storage function, I can leave my luggage at hotel for free when I check out. As long as I take it back anytime before 23.59pm same day which suit me very well because I have a night flight. The check in and out process is good, i don’t need any assistance anyway. Small room but after moving away the 2 chairs, I can leave open 2 baggage under the table. Can’t complain with the price. Good for short stay
Response from 変なホテル東京 浅草橋 on Sep 13, 2023
この度は、変なホテル東京浅草橋にご宿泊頂きまして誠にありがとうございました。ご丁寧にご意見を頂けましたこと、心より御礼申し上げます。

2/10 Terrible

Wong Man

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I never stay in a hotel with dirty quilt cover. The provided quilt cover was not cleaned properly and was stained with dirt. I stayed there for 3 days, request for room clean up but they didn't change my bedsheet and quilt cover at all after my first night. The location of the hotel is great but I would never stay there if I will travel to Japan again. And the robot is not really a surprise. It just like a self serviced hotel.
Stayed 3 nights in Jul 2023
Response from 変なホテル東京 浅草橋 on Jul 21, 2023
Thank you for staying at the Henn na Hotel Tokyo Asakusabashi. We appreciate that you took time to input your valuable feedback on our page. Thank you for bringing this matter to our attention. We will certainly share your comments with our team and discuss the issues stated.

6/10 Okay

Austin

Traveled with family
Disliked: Staff & service, property conditions & facilities
The self check-in was problematic because the hotel's computer required that the name be entered without a space between the first and last - despite the reservation confirmation having a space. It took time to figure this out. In the room, two lights did not work. And the room smelled old.
Stayed 1 night in Jul 2023
Response from 変なホテル東京 浅草橋 on Jul 10, 2023
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi. Thank you very much for your kind opinion. We sincerely apologize for the inconvenience caused to you regarding your room and check-in. We are very sorry for the inconvenience caused to our customers due to overlapping deficiencies, but all the staff will strive to improve every day so that we can provide even better hospitality when you come next time.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from 変なホテル東京 浅草橋 支配人 on Jul 7, 2023
この度は変なホテル東京 浅草橋にご宿泊いただきありがとうございます。ご滞在はいかがでしたでしょうか。また浅草近辺にお越しの際にはどうぞご利用ください。今後ともよろしくお願いいたします。

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Henn na Hotel Tokyo Asakusabashi on Jul 2, 2023
Thank you for staying at Henn na Hotel Tokyo Asakusabashi. Thank you very much for your kind words. We look forward to welcoming you back to Henn na Hotel Tokyo Asakusabashi in the future. thank you.

10/10 Excellent

Katsuhito

Stayed 1 night in May 2023
Response from 変なホテル東京 浅草橋 on May 30, 2023
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。ご丁寧にご意見を頂けましたこと、心より御礼申し上げます。今後とも変なホテル東京 浅草橋を何卒よろしくお願い申し上げます。

10/10 Excellent

LEUNG

Stayed 6 nights in May 2023
Response from 変なホテル東京 浅草橋 on May 27, 2023
Thank you for staying at Henn na Hotel Tokyo Asakusabashi.Thank you for your valuable opinion regarding our hotel.Looking forward to seeing you coming again.

10/10 Excellent

Zachary

Stayed 5 nights in May 2023
Response from 変なホテル東京 浅草橋 on Jun 16, 2023
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。当館につきまして貴重なご意見、ご感想をお寄せ頂き、御礼申し上げます。今後とも変なホテル東京 浅草橋を何卒よろしくお願い申し上げます。

10/10 Excellent

Hyland

Stayed 2 nights in May 2023
Response from 変なホテル東京 浅草橋 on May 19, 2023
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。この度は評価を頂けましたこと、心より御礼申し上げます。是非、また浅草橋へお越しになる際には、当ホテルをお選びいただけますようスタッフ一同、心よりお待ち申し上げております。

4/10 Poor

John

Disliked: Room comfort
Depressing
Stayed 3 nights in Apr 2023
Response from 変なホテル東京 浅草橋 on May 4, 2023
Thank you very much for choosing Henn na Hotel Tokyo Asakusabashi, and for taking the time to give us your detailed feedback about your recent experience. We would like to apologize for any inconvenience that you experienced during your time with us. Our team are looking forward to welcoming you back again, it would be a great pleasure for us.

8/10 Good

Shulamit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property and ADORED the breakfast. This hotel was very clean and the staff are responsive. We are very close to nearby train stations and the neighborhood is safe and beautiful. However, the rooms are quite small and it was disappointing when the robots didn't actually work for us to check in. While the robots are cool to look at and watch, they glitched when I scanned my passport to check in so a human had to come out and help me. Nonetheless, I would stay here again, good value for money!
Stayed 7 nights in Feb 2023
Response from HENNNA HOTEL TOKYO ASAKUSABASHI on Apr 10, 2023
Thank you very much for choosing Henn na Hotel Tokyo Asakusabashi, and for taking the time to give us your valuable comments.We appreciate your kind words and are determined to keep giving it our all to offer quality services to our guests.Thank you again for sharing your experience during your stay with us and we hope you will return to Henn na Hotel Tokyo Asakusabashi on your next visit to Tokyo.

2/10 Terrible

Royce

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Place is not for families, it’s small dusty and not updated . Not much basic amenities to feel comfortable. Didn’t even help us with taxi
Stayed 6 nights in Mar 2023
Response from 変なホテル東京 浅草橋 on Apr 7, 2023
Thank you very much for choosing Henn na Hotel Tokyo Asakusabashi, and for taking the time to give us your valuable comments.We would like to apologize for any inconvenience that you experienced during your time with us.

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good. So, the rooms are clean and tidy, very good bathrooms (size wise) and the location is excellent as it's only 1 minute from the local JR and subway lines... but that's about it. Not so good. The robot check in is a gimmick, I should have known this but they are basically fairground attractions. Didn't do much to help and the entire check in process can be done like any other hotel we used on our trip. It's all done on a touch screen which can simply be read. Facilities wise the website states that they offer extra pillows and blankets 'for rental'. After asking the staff downstairs (because you can't ask the robots...) we were simply told that there aren't any extra pillows and that was that. No explanation, just no, not available. This was the only hotel of many in Japan where these were not available to us. There is an Indian restaurant downstairs which has shared access to the hotel in the lobby. I love Indian food and I am sure it's a nice place to eat but the lobby smells of cooking / spices 24 hours a day and so do the elevators. We actually considered checking out of this hotel on day one but couldn't find anywhere at short notice so had to stay. We used several other hotel chains across many places in Japan and this one was the most disappointing one by far. If the above was addressed and the robots were actually useful, it would be OK. Until then I would avoid this place, there are much better options.
Stayed 2 nights in Mar 2023
Response from 変なホテル東京 浅草橋 on Mar 29, 2023
Thank you very much for staying at Henn na Hotel Tokyo Asakusabashi. Thank you very much for your kind opinion. We are very sorry that we were not able to meet your expectations due to the many points that did not meet your expectations. We sincerely apologize. Regarding the points you pointed out, we will reconfirm with all the staff so that we can provide services that meet the expectations of our customers. Thank you for staying with us.

8/10 Good

Claire

Stayed 1 night in Mar 2023
Response from 変なホテル東京 浅草橋 on Mar 29, 2023
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。この度は評価を頂けましたこと、心より御礼申し上げます。是非、また浅草橋へお越しになる際には、当ホテルをお選びいただけますようスタッフ一同、心よりお待ち申し上げております。

8/10 Good

lik to rinko

Stayed 4 nights in Feb 2023
Response from 変ホテル東京 浅草橋 on Mar 8, 2023
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。温かいコメントを頂きましたこと、心より御礼申し上げます。お客様に快適にお過ごし頂けますホテルを目指し、引き続き、努力をして参る所存でございます。是非、また浅草橋へお越しになる際には、当ホテルをお選びいただけますようスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

TSUNG-HSU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自動入住機器人有點變成是特色景觀
自動入住機器人有點變成是特色景觀 但真正實用意義還是不夠好 飯店位置極佳
Stayed 3 nights in Feb 2023
Response from 変なホテル東京 浅草橋 on Mar 5, 2023
很感谢您任何的宝贵意见及反馈。我们也很期待您的再度光临。

8/10 Good

Justin, Bakersfield

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The automation of the hotel was quite interesting with the robots checking you in. I did have an issue with that system not taking my passport correctly, but the staff assisted me quite quickly. The room was small, but it was kind of expected. Our biggest issue with 3 adults was luggage space. Room cleanliness was probably our biggest issue as we found a little bit of trash and a pair of socks on the side of one of the beds. But overall, it was a good stay! I would definitely consider staying here again just based on convenience of location.
Stayed 2 nights in Feb 2023
Response from 変なホテル東京 浅草橋 on Feb 28, 2023
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。温かいコメントを頂きましたこと、心より御礼申し上げます。お客様に快適にお過ごし頂けますホテルを目指し、引き続き、努力をして参る所存でございます。是非、また浅草橋へお越しになる際には、当ホテルをお選びいただけますようスタッフ一同、心よりお待ち申し上げております。

8/10 Good

RYO

Stayed 1 night in Feb 2023
Response from 変なホテル東京 浅草橋 on Feb 28, 2023
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。お客様に快適にお過ごし頂けますホテルを目指し、引き続き、努力をして参る所存でございます。是非、また浅草橋へお越しになる際には、当ホテルをお選びいただけますようスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Yong Ha

Stayed 1 night in Feb 2023
Response from Henn na Hotel Tokyo Asakusabashi on Feb 18, 2023
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。是非、また浅草橋へお越しになる際には、当ホテルをお選びいただけますようスタッフ一同、心よりお待ち申し上げております。

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
受付横にチェックイン前やチェックアウト後にスーツケースを預けられるようになっているところ、ランドリールームがあるところなど良かったです。場所も駅からすぐ、コンビニやレストランも周りにたくさんあり便利。 ただチェックアウトの11時までギリギリまで部屋にいたかったので「don't disturb」サインを出していたにもかかわらず、10:40頃ノックとほぼ同時にドアを開けられたことがすごく嫌でした。着替えの最中だったらと思うと本当にクレーム物です。開けたのは男性スタッフでしたし、私は女性です。
Stayed 3 nights in Jan 2023
Response from 変ホテル東京 浅草橋 on Jan 27, 2023
Anonymous様この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。当ホテルの設備やロケーションにつきまして、温かいコメントを頂きましたこと、心より御礼申し上げます。しかしながら、当ホテルの客室におきまして、ご不快の念をお掛け致しましたこと、謹んでお詫び申し上げます。全てのお客様にご快適にお過ごし頂けますよう、お客様のお声を真摯に受け止め、改善に努めて参ります。是非、また浅草橋へお越しになる際には、当ホテルをお選びいただけますようスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

SANG WOO

Stayed 1 night in Jan 2023
Response from Henn na Hotel Tokyo Asakusabashi on Jan 27, 2023
Thank you for your review.We will continue to do my best.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Henn na Hotel Tokyo Asakusabashi on Jan 23, 2023
Thank you for staying at the Henn na Hotel Tokyo Asakusabashi. We appreciate that you took time to input your valuable feedback on our page.Our team are looking forward to welcoming you back again, it would be a great pleasure for us.Henn na Hotel Tokyo Asakusabashi

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, cleanliness is excellent
Response from Henn na Hotel Tokyo Asakusabashi on Jan 18, 2023
Thank you very much for choosing Henn na Hotel Tokyo Asakusabashi, and for taking the time to give us your valuable comments.We appreciate your kind words and are determined to keep giving it our all to offer quality services to our guests.Our team are looking forward to welcoming you back again, it would be a great pleasure for us.Henn na Hotel Tokyo Asakusabashi

8/10 Good

Daniel Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was perfect, just far away enough that it was peaceful. Great little restaurants everywhere around you, and a block from train. Beds and washroom small for a big guy like me. But manageable.
Response from 変なホテル東京 浅草橋 on Jan 10, 2023
Thank you very much for choosing Henn na Hotel Tokyo Asakusabashi, and for taking the time to give us your valuable comments.We appreciate your kind words and are determined to keep giving it our all to offer quality services to our guests.Thank you again for sharing your experience and we are looking forward to welcoming you back when you visit Asakusabashi.

8/10 Good

YOSHIFUMI

Stayed 1 night in Dec 2022
Response from 変なホテル東京 浅草橋 on Dec 8, 2022
この度は、変なホテル東京浅草橋にご滞在頂きまして誠にありがとうございました。当ホテルでのご滞在にご満足頂けたご様子が伺えまして、大変光栄でございます。是非、また浅草橋へお越しになる際には、当ホテルをお選びいただけますようスタッフ一同、心よりお待ち申し上げております。変なホテル東京 浅草橋

6/10 Okay

yukio

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
不丁寧なホテル
最初は戸惑うでしょうね。 もう少し分かり易く対応してほしいものです。
Stayed 1 night in Nov 2022
Response from 変なホテル東京 浅草橋 on Nov 18, 2022
この度は、変なホテル東京 浅草橋にご宿泊いただきまして誠にありがとうございます。 お客様のお声をもとに、改善に努めてまいります。貴重なご意見ありがとうございます。 お客様のまたのご来館を心よりお待ち申し上げております。

6/10 Okay

Joohan

Disliked: Room comfort
A so-so robot receptionists as selling point
Robot reception as a selling point. But it cant provide you a customization service. Ended up a human staff still came over to assist. Hotel bed is hard. Room size is small but expected as you are at Japan unless u went Hokkaido. I will not stay again as many other choices, for example Hotel Rose Garden Nishi shunjuku which i highly recommended.
Stayed 1 night in Nov 2022
Response from 変なホテル東京 浅草橋 on Nov 18, 2022
この度は、変なホテル東京 浅草橋にご宿泊いただきまして誠にありがとうございます。 お客様のお声をもとに、改善に努めてまいります。貴重なご意見ありがとうございます。 お客様のまたのご来館を心よりお待ち申し上げております。

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from 変なホテル東京 浅草橋 on Nov 14, 2022
この度は、変なホテル東京 浅草橋にご宿泊いただきまして誠にありがとうございます。高評価を賜り大変光栄でございます。当館でのご滞在をお楽しみいただけておりましたら幸いです。お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

8/10 Good

Claro R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to see robot staff
Response from Henn na Hotel Tokyo Asakusabashi on Nov 14, 2022
Thank you very much for choosing Henn na Hotel Tokyo Asakusabashi, and for taking the time to give us your detailed feedback about your recent experience. Our team are looking forward to welcoming you back again, it would be a great pleasure for us.Henn na Hotel Tokyo Asakusabashi

6/10 Okay

MASAJI

Stayed 1 night in Oct 2022
Response from 変なホテル東京 浅草橋 支配人 on Oct 21, 2022
この度は変なホテル東京 浅草橋をご利用いただき誠にありがとうございます。 お忙しい中のご投稿をありがとうございます。ご滞在をお楽しみいただけたようで何よりでございます。今後も今後ともお客様のご期待に背くことのないよう、サービスの向上に努めて参りますので、一層のお引き立ての程お願い申し上げます。

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, simple and clean room. Excellent location in walking distance from Akihabara and trains. Able to rent electric bike at hotel, with normal bike retail available at Akihabara. Sadly safe in room not working, but really a problem as hotel security VERY good.
Stayed 10 nights in Sep 2022
Response from Henn na Hotel Tokyo Asakusabashi on Oct 7, 2022
Thank you for your comment. I hope you like it. We look forward to seeing you again.

10/10 Excellent

Harutaka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
こんなにワクワクした滞在は初めてでした!ありがとうございました!
Stayed 2 nights in Sep 2022
Response from 変なホテル東京 浅草橋 on Oct 7, 2022
この度は変なホテル東京浅草橋をご滞在頂きまして誠にありがとうございます。満足していただきましてとても光栄でございます。より、非日常的体験ができますよう努力して参ります。

10/10 Excellent

TAKAHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022