Sauna

Reviews of Candeo Hotels Tokyo Roppongi

3.5 out of 5
Candeo Hotels Tokyo Roppongi
6-7-11 Roppongi, Minato-ku, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Small rooms that are dated and are pretty dusty. Decor is tacky and feels like a fever dream at times. Nice staff tho.
Stayed 5 nights in May 2024

6/10 Okay

Damien

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Christine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quieter area in Tokyo. Facilities of the hotel are great. Wish the room was bigger and bathrooms were more modern.
Stayed 7 nights in Apr 2024

10/10 Excellent

Will

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel.
Stayed 2 nights in Feb 2024
Response from CANDEO HOTELS TOKYO ROPPONGI Front staff on May 13, 2024
Thank you for writing a review about your recent stay with us and for your continued loyalty.We highly appreciate your comments and to know that we have delivered on an experience in line with your expectations is gratifying.I am pleased to hear that the small touches and attention to detail that our team of colleagues provided made a positively memorable experience for you.Thank you for choosing to recommend us and my team and I all look forward to having another opportunity to welcome you back in the not too distance future.

10/10 Excellent

Mi, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel service and amenities were fantastic. Breakfast has variety of Japanese and western style food. Short walk to train station. Skyspa has indoor and outdoor hot tub with steam room. It was kept super clean. We can see the Tokyo tower from our room. Toothbrush with toothpaste, pajamas, and slippers, and water were provided. Overall excellent stay. Highly recommended. Make sure you go to the correct Candeo Hotel. There are several Candeo hotels in Tokyo.
Stayed 2 nights in Mar 2024
Response from CANDEO HOTELS Tokyo Roppongi:Front Desk on Apr 27, 2024
Thank you for choosing CANDEO HOEELS Tokyo Roppongi.We would like to thank you again for your satisfaction with our hotel as well as the perfect score.We are especially pleased that you appreciated our service, breakfast, and the cleanliness of our public baths.Also, as you commented, you can see Tokyo Tower from the upper floors of our Twin or King rooms. We hope you had a good memory of your stay in Tokyo.We sincerely look forward to welcoming you again.Best regards,

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop spa and on sen was amazing.
Response from Kim Yeseul on Apr 10, 2024
Thank you for choosing CANDEO HOTELS Tokyo Roppongi. We are happy to hear that you liked our hotel's spa.We delighted to hear your comment.We look forward to seeing you again in the future. Best regards, CANDEO HOTELS Tokyo Roppongi:Front staff

10/10 Excellent

Chik

Stayed 2 nights in Mar 2024

8/10 Good

Mari

Liked: Amenities, property conditions & facilities
Everything was fine except that one of the front desk staff, a non-Japanese male receptionist was not very hospitable at all. Normally I have a very good experience at Candeo Hotels chain but he was surprisingly not friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful reception staff. Superb hotel and well located for easy access to local transport.
Stayed 1 night in Feb 2024

10/10 Excellent

Muhd Khairul Anwar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 persons stay
First and foremost, everyone need to recognise that hotel rooms in Tokyo are small. So do take note. I booked this room for 3 people. Staff are exceptional friendly and accommodating. Room is clean and amenities are well provided for - body soap, shampoo, conditioner and toiletries. Space-wise, it was a bit tight with 3 people and 3 luggages but manageable. They have a separate spa for both men & women which was nice. FamilyMart was nearby and train station was just a short 3 minutes walk. Definitely a great hotel to stay in despite the size of the room.
Stayed 3 nights in Feb 2024
Response from CANDEO HOTELS TOKYO ROPPONGI Front Desk on Feb 19, 2024
Thank you very much for staying at CANDEO HOTELS Tokyo Roppongi. We are very honored to receive a perfect score. We are pleased to hear that you enjoyed our sky spa and also liked our location.We are especially pleased to hear your feedback on the our staff. we will continue to improve our services and facilities to the satisfaction of our guests. We sincerely look forward to your next stay. Best regards, CANDEO HOTELS Tokyo Roppongi: Front staff

8/10 Good

Aleksander, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Caroline

Traveled with family
Liked: Amenities
The Hotel's onsen is a plus, however, the rooms look tired and the service is not great.
Stayed 2 nights in Jan 2024
Response from CANDEO HOTELS TOKYO ROPPONGI Front Desk on Feb 24, 2024
Thank you for taking your time to provide us the feedback and we are delighted to read of your recent experience with us at Candeo Hotels Tokyo Roppongi. However, we sincerely apologize inconvenience caused by the services and facilities.We hope you will choose our hotel again for your next trip to Tokyo. Best regards, CANDEO HOTELS Tokyo Roppongi Front staff

10/10 Excellent

HEE CHIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really easy going around and the neighborhood was very cute with many restaurants nearby and several convenient stores. Check in, check out was super smooth and the front desk agent helped us get a cab to the airport. The hotel sauna was a big plus! We really Enjoyed our stay. Thank u for a good service.
Response from CANDEO HOTELS Tokyo Roppongi: Front staff on Feb 11, 2024
Thank you very much for your feedback.We are very honored to receive a perfect score.As you mentioned, our area has many restaurants and convenience stores nearby, and we are glad you enjoyed your stay.We are happy to hear that you also enjoyed the sauna on the top floor.We are pleased to hear your comments about our staff services. We will continue to strive to improve our services to satisfy our guests.We look forward to welcoming you again.Best regards,CANDEO HOTELS Tokyo Roppongi: Front staff

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay !
Amazing place to stay. We’ve been there for 3 nights, the room was small but comfy. Mattress was a bit hard but it seems like the norm in Japan. The sky spa was relaxing and the tattooed persons were allowed which was great. There are coin laundry machines but expect them to be used all the time.
Stayed 3 nights in Dec 2023
Response from CANDEO HOTELS TOKYO ROPPONGI Front staff on Jan 13, 2024
Thank you for having stayed in our hotel.We are glad to hear that you were satisfied with our hotel.Our bed is made by Simon's, and we would like to share your valuable opinion to our staff whom may it concern.Our SKYSPA is opening 3pm to 11am, so every guest are able to enjoy it and relax.Please enjoy it in the different time with the different view in the next time.We have variety guests, so we accept the tattoos to enjoy our SKYSPA for every guest.Thank you for the valuable opinion about our coin laundry.We are updating it just now.We are waiting for your next arrival.Sincerely,

10/10 Excellent

KIO SANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Stayed 3 nights in Nov 2023

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Top floor baths were lovely. Great breakfast.
Stayed 1 night in Nov 2023
Response from CANDEO HOTELS TOKYO ROPPONGI Front Desk on Nov 30, 2023
Thank you for taking your time to provide us the feedback and we are delighted to read of your recent experience with us at Candeo Hotels Tokyo Roppongi.We are most pleased to read that your stay experience was enjoyable and thank you for recommended our breakfast and Top floor spa.It is always our greatest wish to understand how our guests feel about staying with us, so to know that your stay experience with us was excellent - is wonderful to read.I would like to thank you for choosing to stay with us at Cando Hotels Tokyo Roppongi. - and we look forward to welcoming your return soon.Best regards,Candeo Hotels Tokyo Roppongi' Front staff

4/10 Poor

anne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place needs upgrading and renovating. Added amenities like free coffee in the lobby would be a nice touch. I will most likely not be staying there again while in Tokyo.
Response from CANDEO HOTELS TOKYO ROPPONGI on Nov 13, 2023
Thank you so much for taking the time to review your stay. To make your stay more comfortable we will renovate and maintain the guest rooms.We will also think about and improve our services to meet the expectations of the guest.We hope to welcome you again in the future despite this experience. Best regards,Candeohotels Tokyo Roppongi

8/10 Good

Kuo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. There are plenty of dining option around. The hotel stuff are friendly and helpful. I hope there’s a lost&found section though.
Stayed 4 nights in Oct 2023
Response from CANDEO HOTELS TOKYO ROPPONGI Front staff on Jan 14, 2024
Dear guestThank you for staying with Candeo Hotels Tokyo Roppongi.We are glad to hear that you are satisfied with our staff and location.And even though we do not have specific lost and found section, our front staff take good care of any of our guests' lost items and try their best to send it back its owner, even if the guest is from other continent far away from Japan.Our staff will keep on trying our best to provide our guests a better experience, so please come visit us again if you have chance to travel Tokyo again.Thank you.Best regardsFront staff

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the onsen bath on the roof!
Stayed 1 night in Oct 2023
Response from CANDEO HOTELS TOKYO ROPPONGI Front staff on Dec 17, 2023
Thank you for your feedback.We are very honored to receive a perfect score.We hope you will enjoy our public bath on the top floor again next time..We look forward to welcoming you.Best regards,CANDEO HOTELS Tokyo Roppongi:front staff

10/10 Excellent

Natali

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy find
Stayed 5 nights in Oct 2023

10/10 Excellent

Megumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ton’s of food, drink, an easy transportation access.
Stayed 4 nights in Oct 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

tariq

Stayed 1 night in Jul 2023

8/10 Good

tariq

Stayed 4 nights in Jul 2023

8/10 Good

Cheng

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit of a walk from the JR line. Requires a couple of transfers from the main train stations.
Stayed 2 nights in Jun 2023
Response from Candeo Hotels Tokyo Roppongi on Jul 20, 2023
Thank you so much for taking the time to review your stay.It is necessary to change trains a little from the JR line, but it is a 3-minute walk from Roppongi subway station.We apologize for the inconvenience.We hope you'll come back and stay with us again.Kind Regards,Candeohotels Tokyo Roppongi

8/10 Good

Siu Fung Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good, it is easy to travel around. The staff is friendly and helpful. The most wonderful part is the free hot spa in the hotel.
Stayed 6 nights in Jun 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Jun 20, 2023
Thank you very much for staying with us and for leaving a review. We are happy to see that you liked the location. Thank you for your kind words about our staff. We are glad you enjoyed our spa on the top floor.Sky spa open throughout the night, so you can use the spa as often as you like at any time of the day.We are welcoming you to stay again with us at any Candeohotels. Best regards, Candeohotels Tokyo Roppongi

8/10 Good

Vivian

Stayed 3 nights in Jun 2023

6/10 Okay

Hans

Disliked: Staff & service
Breakfast buffet overpriced no chicken beef or eggs-curry is soup meatless or vegetables-property next to huge graveyard-entrance a hassle card can not approach-have to walk up to or elevator up to entrance-carry own bags-when cleaning maids leave crap all over the hallways much worse than other spots-good location only
Stayed 2 nights in Jun 2023
Response from Candeo Hotels Tokyo Roppongi on Jul 12, 2023
Thank you for taking your time to provide us the feedback and we are delighted to read of your recent experience with us at Candeo Hotels Tokyo Roppongi. However, we are very sorry that you were not satisfied with our breakfast. Please do not hesitate to let our staff know the reason for your dissatisfaction next time you come back. We will take your comments into consideration and strive to provide food and service that will satisfy all of our guests.As you mentioned we are located at the center of Roppongi city so it's easier to access all over Tokyo. Thank you again for giving us your valuable opinion despite your busy schedule. We will continue to give our best hospitality to our all customers every day. So, please keep on supporting us. We hope to host your stay again. We are looking forward your next trip.Best regards, Candeo Hotels Tokyo Roppongi: Front staff

8/10 Good

gregg, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
best feature is rooftop onsen
Stayed 4 nights in Jun 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Jun 25, 2023
Thank you very much for taking a time to write a review on your recent stay experience at CANDEO HOTELS Tokyo Roppongi. We are pleased to know that you enjoyed the hotel roof top bath . We will continue to make every effort to provide our guests with a more comfortable. We are waiting for your next coming. Thank you, best regards, CANDEO HOTELS Tokyo Roppongi Front Staff

8/10 Good

Hao Min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023
Response from CANDEO HOTELS TOKYO ROPPONGI Front Desk on Jun 25, 2023
Thank you for your kind rating.We are very pleased to know that you enjoyed your stay. We hope you'll visit Japan again and stay with us.Kind regards,

10/10 Excellent

chiori

Stayed 1 night in May 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Jul 21, 2023
Thank you very much for staying at our hotel.We are very honored that you gave us a perfect score.Please stay at our hotel again when you visit Tokyo.We look forward to seeing you again.Best regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Good crash-pad for a Tokyo trip. Walking distance to the National Diet Library and subway lines and a quick bus ride to Shibuya, or a direct 25-30 minute walk if you need some exercise.
Stayed 10 nights in May 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Jun 5, 2023
Thank you for staying with us.We were glad to hear that your good evaluation.As you described so, our hotel is good location for Tokyo sightseeing.We would love to do our best to make a better hotel with your warming words.We are waiting for your next coming.Thank you, best regards,

10/10 Excellent

Nissim

Liked: Cleanliness
The hotel staff was excellent
Stayed 5 nights in May 2023

8/10 Good

Ludmila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel
Stayed 2 nights in Apr 2023
Response from Candeo Hotels Tokyo Roppongi on May 20, 2023
Thank you for staying at Candeo Hotels Roppingi.We are more than delighted to know that you enjoyed your stay at our hotel.Thank you for your positive feedback.It makes us incredibly happy to know that we were able to make your trip memorable.We'll continue working hard to provide you with an excellent experience.Thanks for taking the time to write this review; it means a lot to us. Cheers!

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Apr 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Apr 18, 2023
Thank you for having stayed in our hotel.We were happy that you satisfied your stay and gave us the full score.We would love to do our best with your warming words.We are waiting for your next arrival.Thank you, best regards,

10/10 Excellent

Chik

Stayed 2 nights in Mar 2023

10/10 Excellent

Asami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sky spa was wonderful.
Stayed 2 nights in Mar 2023
Response from Candeo Hotels Tokyo Roppongi on Apr 14, 2023
Thank you very much for sharing your recient stay at the Candeo Hotels Tokyo Roppongi. We are relieved to hear that you enjoyed your stay at the Sky Spa on the top floor of our hotel. We will do our best to exceed your expectations the next time you stay with us. We look forward to welcoming you again.

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good! Bad wi-fi connection. Room pretty small but satisfied about bathroom quality.
Stayed 3 nights in Mar 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Apr 7, 2023
Thank you for having stayed in our hotel. We are assured that you have almost satisfied in your stay. However, we are really sorry about wi-fi connection and thank you very much for your valuable opinion about or hotels rooms.We are waiting for your next coming. CANDEO HOTELS Tokyo Roppongi Front Staff

10/10 Excellent

Abigail

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Mar 7, 2023
Thank you for staying at the Candeo Hotels Tokyo Roppongi.Thank you also for your high evaluation.We hope you enjoyed your stay in Tokyo.We look forward to having you stay with us again.We look forward to welcoming you again.CANDEO HOTELS Tokyo Roppongi

10/10 Excellent

Kaori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel in the heart of Tokyo
Great stay with my husband and three year old daughter! We all loved the hotel's cleanliness, healthy breakfast, and the outdoor bath. Location was also perfect, as the Tokyo Metro Hibiya line was literally a 5 minute walk, even with a toddler. Room service was mostly excellent, although we did have to ask at times for amenities, and this is likely due to staffing. While the staff spoke English, it was often helpful for me to speak in Japanese for better communication. We will stay again when in Roppongi!
Stayed 14 nights in Feb 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Apr 9, 2023
Thank you for taking the time to provide us the feedback and we are delighted to read of your recent experience with us at Candeo Hotels Tokyo Roppongi.We are most pleased to read that your stay experience was enjoyable and that our location, service and room amenities were perfectly suited for you.It is always our greatest wish to understand how our guests feel about staying with us, so to know that your stay experience with us was excellent and it is wonderful to read.I would like to thank you for choosing to stay with us at Cando Hotels Tokyo Roppongi. We hope to have the pleasure of welcoming you back to our hotel soon.Best regards,

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - clean, friendly
Stayed 4 nights in Feb 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Apr 3, 2023
Thank you for stayed in our hotel.We were happy to hear that you satisfied with your stay.We would love to do our best to make a better hotel with your warming words.Thank you, best regards,

8/10 Good

KIM

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place for Roppongi. Nice view of Tokyo tower!
Stayed 2 nights in Jan 2023
Response from カンデオホテルズ東京六本木 フロント on Feb 10, 2023
Thank you for taking the time to share your review following your recent stay at The Candeohotels Tokyo Roppongi.Please allow me to take this opportunity to thank you for choosing to spend your time in Tokyo with us at The Candeohotels Tokyo Roppongi.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Warm regards,Candeohotels Tokyo Roppongi Front desk

10/10 Excellent

Chuan

Stayed 1 night in Jan 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Jan 30, 2023
Thank you for having styed in our hotel.We would love to do our best to make a better hotel.We are waiting for your arrival.Thank you, best regards,

10/10 Excellent

Yaling

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Jan 30, 2023
Thank you for having styed in our hotel.We would love to do our best to make a better hotel.We are waiting for your arrival.Thank you, best regards,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top spa was excellent
Response from CANDEO HOTELS Tokyo Roppongi Front Staff on Jan 30, 2023
Thank you for having styed in our hotel.We were glad to hear that you enjoyed SKYSPA.We would love to do our best to make a better hotel.We are waiting for your arrival.Thank you, best regards,

8/10 Good

Saurabh