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Reviews of BnA_WALL

2.5 out of 5
BnA_WALL
1-1 Nihonbashiodenmacho, Chuo, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 17 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sanjana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the art Live in Art
Stayed 3 nights in May 2024

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay in Japan, and overall it was good! The staff is very kind and attentive, plus there is an incredible soba noodle restaurant right next door. That said, our room did not have the most comfortable bed as it had a decently large dip in the middle making it relatively uneven. Other than that, everything else was great about the place.
Stayed 3 nights in May 2024

10/10 Excellent

Xiao Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually never write reviews, but this property blew me away. I stayed in the play room with twin beds for 1 night, and both the room itself as well as the hotel exceeded all my expectations. Not only is the space stylish and creatively charged, it is extremely clean and new. The bathroom amenities are also top notch, the bath products offered both smell and work amazingly. Needless to say, the hotel staff is beyond friendly and helpful. I would highly recommend supporting this local business and the art community it is connected with!
Stayed 1 night in May 2024
Response from BnA_WALL Front Desk. on May 6, 2024
Hi Xiao Yu, thank you for staying at our hotel and shareing such a nice feedback. We are glad to hear from you that you felt really satisfied while staying with us. We constantly change our murals next to the front desk and held events at night, so please come back again when you have a chance! Best Regards,

10/10 Excellent

Alejandro, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique hotel on a quiet street, all necessary amenities available and an amazing staff! Ask for Naoto’s city advices over a cocktail, and follow through any food recommendation's, it will be amongst your trip favorite memories!
Stayed 1 night in Apr 2024
Response from BnA_WALL Front Desk. on May 6, 2024
Hi Alejandro, thank you for staying with us and shareing your wonderful review! We are happy to hear from you that you enjoyed your stay with us. We hope to have an opportunity to welcome you back on your future travel to Tokyo! Best Regards,

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really cool, funky hotel. Near subway stations. Each room is like a piece of art itself! Beware the bar only opens Wednesday and Friday, which I think would put some off
Stayed 1 night in Apr 2024
Response from BnA_WALL Front Desk on Apr 12, 2024
Hi Doug,Thank you for staying with us and sharing your wonderful feedback. We're really happy to hear that you enjoyed your stay. We're looking forward to welcoming your revisit anytime if there's another chance for you to come back toTokyo.Best regards,BnA_WALL front desk

8/10 Good

Erika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed in the play wall/room for two nights. On arrival, the front desk staff were very warm and provided a welcome drink. The staff speak pretty good English. The room was very small and had no outlets aside from two between the beds and in the bathroom. The beds were comfortable and the bathroom was very nice. They don’t have amenities in the bathroom, but have them available at the front desk, which I thought was kind of awkward as you have to interact with the front desk staff each time you needed something. Overall it was a pleasant experience but price was a little steep for the size of the room (although I do understand the value of the artistic concept).
Stayed 2 nights in Feb 2024
Response from BnA_WALL Front Desk on Feb 17, 2024
Hi Erika, Thank you for your valuable review! We are very happy to hear that you satisfied with our check-in service, beds and bathroom. Feedback of outlets in the room and amenities are really helpful for us, and we will share this with all staff. We hope we have the chance to welcome you again!

6/10 Okay

I-Shen

Traveled with group
Disliked: Cleanliness
Interest arty decor, minimal service. Close to several metro station and lots of dining option nearby. Room size was small though.
Stayed 2 nights in Nov 2023
Response from BnA_WALL Front Desk on Jan 17, 2024
Hi I-Shen,Thank you for staying with us and sharing your wonderful feedback. At the same time, we deeply apologize about the lack of services you had during your stay. We'll take your words to heart and keep working on our best for more improvements.We're looking forward to welcoming your revisit anytime if there's another chance.Best regards,BnA_WALL front desk

8/10 Good

Charmaine

Liked: Cleanliness, property conditions & facilities, room comfort
Artsy Hotel
This was a cute hotel that had art events in the hotel. It is a bare minimum hotel, but it was good since I wasn't in my hotel room much. The art work was very cool.
Stayed 5 nights in Oct 2023

10/10 Excellent

Chenoa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute cool room, fun and unique stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Roshni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The art installation in the room was amazing! The only downside was that it made things a bit less practical - storing bags, packing etc
Stayed 3 nights in Nov 2023
Response from BnA_WALL Front Desk on Dec 25, 2023
Thank you for staying with us! We are glad to hear that you enjoyed your room and stay. Also, thank you for your valuable feedback of room functions. We are loooking forward to welcoming you again!

10/10 Excellent

Zara, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing space and location - our room was unique and very fun to stay in.
Stayed 3 nights in Oct 2023
Response from BnA_WALL Front Desk on Nov 9, 2023
Hi Zara, Thank you so much for staying in BnA_WALL. We appreciate your precious review. We are truly happy that our concept resonates with you and that you enjoyed the art! We hope to have the chance to welcome you back to BnA_WALL!

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for folks who want to experience a unique stay in a great neighborhood. The staff were helpful and very friendly and the room was spotless. The bathroom is very well appointed. Our room had almost no storage and no where to put a suitcase (we had two), so end up with our luggage on the tile floor. A small bench and a few extra hangers in the closet would improve the function of the room.
Stayed 1 night in Oct 2023
Response from BnA_WALL Front Desk on Oct 21, 2023
Hi Caroline, Thank you for staying in BnA_WALL and shareing your precious review. We are glad to hear that you enjoyed the room and our employees could help you well. And we are sorry to hear that the storage of the room and your opinion on the furniture. We have 14 types of rooms in BnA_WALL. We are looking forward to welcoming you in BnA_WALL soon.

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time!
Stayed 1 night in Oct 2023
Response from BnA_WALL Front Desk on Oct 19, 2023
Hello Shannon Peacocke,Thank you for staying at BnA_WALL and for sharing your review with us! We are so glad that you had a wonderful stay in our hotel. If you have a chance, please stay again.

10/10 Excellent

christopher

Stayed 5 nights in Oct 2023
Response from BnA_WALL Front Desk on Oct 18, 2023
Hi Christopher,Thank you very much for the positive review! We are so glad to know that you enjyoed your stay in Newtopia Tokyo.We are looking forward to welcoming you back at BnA_WALL!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That DAM room was interesting for the art and generally met all the basic needs but did lack a few hotel comforts, such as a comfortable place to sit. (The desk chair doesn’t have a back, and bed platform is curved so sitting on it is awkward.) Yes, it’s the trade off for having a designed room. However, I liked that they provided a power strip with USB outlets as it came in handy for device charging. The hotel itself was not the lively as I thought it might be also I stayed in early October and maybe it’s more active during other times I’d the year. The bathroom was very clean and modern. Nice robes are provided. I did not try the massage function on the bidet toilet but made a note that that feature is available. The area is quite quiet at night but still has places to get food and groceries nearby and metro access. Staff was great and very nice and patient with my limited Japanese.
Stayed 3 nights in Oct 2023
Response from BnA_WALL Front Desk team on Oct 8, 2023
Hi Nicole, Thank you for your precious review. We sometimes have an event or you can see a live art painting by designers if the mural is still under preparation. As you mentioned, some of our rooms are not quite practical since we let each art designers make our room as they feel to do. However, that is how we can provide you with an unique art experience in BnA_WALL. We have 14 types of rooms in BnA_WALL and we are looking forward to welcoming you with new murals and other rooms.

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful, unique property full of art that’s well connected into Tokyo. It’s situated in a nice quiet neighborhood that is a nice base to come back to. The rooms, as in Tokyo, are small but modern and have the basics. It’s base to explore, not a property to lounge in. If you want a lobby bar this isn’t the place. The beds are so-so, but the property is an incredible value for money.
Response from BnA＿WALL　frontdesk on Sep 28, 2023
Hi Kevin,Thank you for staying with us. We're really glad to hear that you enjoyed your stay.Also, thank you for your accurate feedback about the bar and beds. We'll keep on dedicating our best for more improvements.We're looking forward to welcoming you anytime if there's another oppotunity.Best regards,BnA_WALL front desk

10/10 Excellent

Hannah

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the art and how clean the rooms were. Additionally, these rooms are a lot larger than the typical rooms you see in hotels around Tokyo. Bathroom and showers had a lot more space. Loved our stay, wished we could’ve stayed here longer
Stayed 2 nights in Aug 2023
Response from BnA_WALL Front Desk on Aug 24, 2023
Hello Hannah Tong,Thank you for staying at BnA_WALL and sharing your review with us.We are glad to hear that you are satisfied with the room's cleanness and space. We will continue our effort to provide the best service for our guests. We are very much looking forward to your next visit.

10/10 Excellent

Cathryn A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay away from tourists in art inspired rooms. Swag!
Stayed 1 night in Aug 2023
Response from BnA_WALL Front Desk on Aug 22, 2023
Thank you Cathryn for your thoughtfull review! We truly enjoyed welcoming you back to BnA_WALL and we hope to have the chance to see you again! BnA_WALL Front Desk

10/10 Excellent

Cathryn A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna the front desk assistant is very helpful and professional with excellent skills in English. She made our stay enjoyable
Stayed 1 night in Aug 2023
Response from BnA_WALL Front Desk on Aug 23, 2023
Thank you Cathryn A. for your thoughtfull review! We are looking forward to welcoming you back to BnA_WALL!BnA_WALL Front Desk

10/10 Excellent

Maria

Traveled with family and small children
Liked: Property conditions & facilities
Great quiet are of Tokyo, the room are pieces of art. We love the hotel art concept
Stayed 3 nights in Jun 2023
Response from BnA＿WALL　frontdesk on Jun 27, 2023
Hi Maria,This is BnA_WALL frontdesk. Thank you for staying with us! We're really glad to hear that you enjoyed your stay and we're honored to receive such a great review from you. We're looking forward toyour revisit anytime!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with some really interesting rooms
Stayed 1 night in May 2023
Response from BnA_WALL Frontdesk on Jun 10, 2023
Thank you Daniel for your kind review!We are looking forward to welcoming you back to BnA_WALL!

10/10 Excellent

??

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
한국어를 할 줄 아는 직원이 있었는데, 너무 친절했었습니다. 크리스마스에 미리 예약했는데, 정말 만족했습니다. 찬바람이 조금 붑니다. 외풍ㅠㅠㅠ 조금 추웠어요. 너무너무 방이 예쁘고 좋았습니다. 저녁에는 1층 홀에서 클럽도 여는데, 일본어를 못해서 가지 않았네요. 특별한 숙소였어요. 직원들 모두 친절했습니다.
Response from BnA_WALL Front Desk on Feb 2, 2024
Thank you for choosing us as your special occasion for Christmas. We are honored to see such a precious review! We hope we have the chance to welcome you again!

10/10 Excellent

yumi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice small space
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var et anderledes hotel som promoverede sig selv med kunst og unikke værelser. Man kunne sagtens nyde den kunstneriske stil og indretning, men det værelse som vi havde booket med twin beds, var ret småt. Så det anbefales ikke at bo her for et længerevarende ophold, men god pris for et kunstnerisk indretning, tæt på togstationer og godt badeværelse.
Stayed 3 nights in Nov 2023
Response from BnA_WALL Front Desk on Nov 9, 2023
Thank you for staying with us. Thank you for sharing your valuable feedback. We'd like to use your comment as a reference. We will continue our effort to provide the best service for our guests.We are looking forward to seeing you again! Thank you. BnA_WALL Front Desk

10/10 Excellent

Akihiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アートなホテルでとっても楽しめ、バーも割安でお店の人ともお話し出来て、楽しかった。また行ってみたい!
Stayed 1 night in Oct 2022
Response from BnA＿WALL　フロントスタッフ on Oct 8, 2022
Akihiro様この度は遠方よりお越しいただき誠にありがとうございました。当ホテルのアートを楽しんでいただけたこと、またSTAND BnAをご利用いただけたことも大変うれしく思います。これからも皆様にご満足いただけるようスタッフ一同努めてまいりますので、何卒よろしくお願いいたします。BnA_WALL フロントデスク