Excellent hotel, very attentive staff, real omotenashi service. The facilities are sometimes old or worn out and unfortunately lot of the facilities were closed due to COVID-19 (was difficult to find logic in that). The rrom is spacious and convenient. The food is excellent, real washoku breakfast. The onsen is spacious and beautiful. The top is the inner garden, which is stunning. Good location, have a beautiful park and a great museum next door. Lots of great eating places around. Yamagata city is close.