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Reviews of Home2 Suites by Hilton Temecula

3 out of 5
Home2 Suites by Hilton Temecula
28400 Rancho California Road, Temecula, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 555 out of 829 reviews" "
Rating 8 - Good. 157 out of 829 reviews" "
Rating 6 - Okay. 59 out of 829 reviews" "
Rating 4 - Poor. 33 out of 829 reviews" "
Rating 2 - Terrible. 25 out of 829 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
There was not hot water to take a shower. I had to use cold water
Stayed 1 night in May 2024
Response from Kalarae on May 20, 2024
I wanted to say thanks for your recent stay here at our hotel! We are sorry for the issue, our team is working on this currently. We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Teresa

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Kalarae on May 19, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the softest bed I have ever slept on in any hotel.
Stayed 4 nights in May 2024
Response from Kalarae on May 14, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Cynthia

Liked: Property conditions & facilities
The property was clean,
Stayed 2 nights in Apr 2024
Response from Kalarae on May 8, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the TV wouldnt allow me to connect my laptop so I could stream some movies
Stayed 1 night in Apr 2024
Response from Kalarae on May 5, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable environment. We finally had a good nights rest on quality mattress and soft bedding.
Stayed 5 nights in Apr 2024
Response from Kalarae on May 4, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jennifer, Laguna Hills

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Kalarae on May 4, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

6/10 Okay

Imelda

Stayed 1 night in Apr 2024
Response from Kalarae on May 4, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Miriam, Huntington Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, larger room size with kitchenette, and efficient check-in/checkout process!
Stayed 2 nights in Apr 2024
Response from Ethan on Apr 9, 2024
Hello Miriam,Just wanted to reach out and thank you for your latest review. Hopefully we get the privilege to host you again sometime in the near future!

4/10 Poor

Lesley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I recently stayed at Home2 Suites in Temecula, CA for two nights. While there were some positive aspects of our stay, there were also several issues that detracted from our overall experience. On the positive side, the day staff was friendly & accommodating. We also appreciated the excellent service provided by the breakfast attendant, who managed to keep the food stations full despite the high volume of guests. However, there were some notable drawbacks. Upon arrival, we found that there was no blanket for the pull-out couch. When we contacted the front desk, we were informed that there was no houseman on duty, but I could retrieve the blanket myself. The most concerning issue was the condition of the pull-out couch mattress pad, which had several blood stains on it. We reported this to the front desk but were told they didn't have replacements and couldn't leave their post. This lack of responsiveness was disappointing, especially considering the hygiene implications of the situation. The couch mattress itself also seemed overdue for replacement. Additionally, the blackout curtain in our room didn't close correctly, leaving it crooked with a noticeable gap on one side. Furthermore, there were cleanliness issues in the bathroom, particularly under the sink vanity, which appeared to have been neglected for some time. While there were certainly positives during our stay, the combination of these issues led us to decide not to stay for the second evening.
Stayed 2 nights in Apr 2024
Response from Ethan on Apr 9, 2024
Thank you for taking the time to reach out to us, our Front Desk Supervisor will be reaching out to you directly as we have gone ahead and looked into the issues as we did receive them from Expedia as well and made sure to follow up with our team and want to ensure to follow up with you as well. I apologize for any confusion or misunderstanding upon your checkout as well as your expectations not being met while you were here with us. We hope to be able to address this and fix this issue. Our Front Desk Supervisor is out of the office today but will ensure to reach out on 04.09.24.

4/10 Poor

Aleli

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I liked the location and the layout of the hotel but the room was not clean.
Stayed 1 night in Apr 2024
Response from Ethan on Apr 9, 2024
Hello Aleli,I wanted to reach out to you and say thank you for your latest review. Here at Home2 Temecula we strive to provide a comfortable and relaxing stay for our guests. I'm sorry we did not meet your expectations for this stay. Hopefully we can make it better if you choose us in the future.

8/10 Good

Alma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and ready by the time it was check-in. Easy and convenient from checking in and checking out on mobile app, also included mobile key is awesome no more loosing key its right on your phone. Complementary breakfast is decent. Waffles, fruit, bagels, yogurt, cereal, coffee and tea all day. Overall great stay.
Stayed 2 nights in Apr 2024
Response from Kalarae on Apr 8, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

hanan

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Apr 2024
Response from Kalarae on Apr 7, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

David M

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shower took forever to warm up. Otherwise, fine stay.
Stayed 1 night in Apr 2024
Response from Kalarae on Apr 6, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kalarae on Apr 6, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jennifer, West Hollywood

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to travel with a 4 year old. Comfortable beds, spacious and clean rooms. The bedroom is equipped with a half kitchen. Breakfast was included. Less than a 5 minute drive to Old Town Temecula and approximately a 10 minute drive to the wineries. Parking is included and plenty of parking spaces available. Would recommend and would stay again.
Stayed 2 nights in Mar 2024
Response from Ethan on Apr 2, 2024
Hello Jennifer,It was a pleasure to have you stay with us! Hopefully we can host you again sometime soon.Ethan HeltonFront Office SupervisorHome2Temecula951-331-3622

10/10 Excellent

Jay

Stayed 3 nights in Mar 2024
Response from Ethan on Apr 2, 2024
Hello jay,It was a pleasure hosting you hopefully we can have you again in the near future!Ethan HeltonFront Office SupervisorHome2Temecula951-331-3622

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was almost perfect. The place looked just like the pictures online. The staff was great, the breakfast options were decent. It was close to almost everything. It had a very cozy feel. My only complaint is that there were a few stains on the couch in my room and a few spots on the carpart. Everything else was spotless and looked new. I am very happy with my stay and will be coming back.
Stayed 2 nights in Mar 2024
Response from Kalarae on Mar 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Alonso

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent conditions and perfect for what we needed and expected
Stayed 3 nights in Mar 2024
Response from Kalarae on Mar 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except for the bed and pillows. A little hard for my liking with thin pillows. Im coming back tomorrow for 4 days and bringing my own pillows. We'll see if that makes the difference. Overall, a fantastic hotel and great stay!
Stayed 3 nights in Mar 2024
Response from Kalarae on Mar 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Heidi

Stayed 2 nights in Mar 2024
Response from Ethan on Apr 13, 2024
Hello Heidi,Thank you for your latest review of the property. Hopefully we get the privilege of hosting you again sometime soon!

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Only because when I ask about how to use the EV charger the manger or superviser said we can’t do nothing to show you about EV charger. I feel was not nice. One employee was available to showing me and she said hey wait wait we can’t do that. … But location, rooms was good and breakfast was delicious.
Stayed 1 night in Mar 2024
Response from Kalarae on Mar 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kitchens in every room.
Stayed 2 nights in Mar 2024
Response from Kalarae on Mar 19, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Parking close to my room. Clean, spaceous, but, the termostato was confusing.
Stayed 1 night in Mar 2024
Response from Kalarae on Mar 19, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kalarae on Mar 19, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the small refrigerator and kitchen setup in the room. Bed and sofa bed were extremely comfortable.
Stayed 1 night in Mar 2024
Response from Kalarae on Mar 17, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Victoria M

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly was a plus. The only thing I didn’t like was the sliding door to the bathroom….
Stayed 3 nights in Feb 2024
Response from Kalarae on Mar 12, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Lupita, El Cajon

Stayed 1 night in Mar 2024
Response from Kalarae on Mar 31, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kalarae on Mar 12, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jeannette

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean hotel. Conveniently located close to the freeway. Dog friendly.
Response from Kalarae on Mar 3, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kalarae on Mar 2, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Kalarae on Mar 2, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Darrin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Ethan on Feb 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Steven

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Home2 Suites! The staff was very friendly, the rooms were clean, and the breakfast was fresh and filled with options. We will definitely stay here again in the future.
Stayed 1 night in Feb 2024
Response from Ethan on Feb 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Alexandra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find off the freeway. Staff very friendly. Not much within walking distance but lots of amenities close by with car.
Stayed 2 nights in Jan 2024
Response from Ethan on Feb 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

marlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options not as good as previous Home 2 suites that we had stayed at.
Stayed 2 nights in Feb 2024
Response from Kalarae on Feb 21, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and hotel overall real clean.
Stayed 1 night in Feb 2024
Response from Kalarae on Feb 21, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Quick trip out of town to beautiful Temecula. Hotel was nice and clean. Bed was super comfortable. Others stated issue with sheets but don't understand why. We enjoyed the room and the hot shower. Breakfast was really good with a nice selection of items. Would stay again without question.
Stayed 1 night in Feb 2024
Response from Kalarae on Feb 19, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Dagoberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great service
Stayed 1 night in Feb 2024
Response from Kalarae on Feb 17, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Fernando

Stayed 1 night in Feb 2024
Response from Kalarae on Mar 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kalarae on Feb 17, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Santos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Feb 2024
Response from Kalarae on Feb 20, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional and courteous staff.
Stayed 1 night in Feb 2024
Response from Kalarae on Feb 12, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Kalarae on Mar 27, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

dolores, torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kalarae on Feb 10, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

ERICK

Stayed 1 night in Jan 2024
Response from Kalarae on Feb 3, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Orelia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and very helpful they were polite and explained everything to us.
Stayed 3 nights in Jan 2024
Response from Kalarae on Feb 1, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice clean hotel & comfortable rooms. Staff was very helpful & personable.
Stayed 2 nights in Jan 2024
Response from Kalarae on Feb 1, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Sharron

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was quiet
Stayed 4 nights in Jan 2024
Response from Kalarae on Jan 30, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

viktoriia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, helpful staff. The property has everything you need, pool, gym, barbecue, fire pit
Stayed 10 nights in Jan 2024
Response from Kalarae on Jan 30, 2024
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!