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Reviews of Trust Hotel

2 out of 5
Trust Hotel
No.148 Kangle Street, Zhongxi District, Tainan

Reviews

7.6

Good

Rating 10 - Excellent. 80 out of 390 reviews" "
Rating 8 - Good. 161 out of 390 reviews" "
Rating 6 - Okay. 115 out of 390 reviews" "
Rating 4 - Poor. 24 out of 390 reviews" "
Rating 2 - Terrible. 10 out of 390 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

8.8/10

Amenities

7.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Harley

Liked: Staff & service, property conditions & facilities, room comfort
The bathroom tiles were a bit dirty. The hotel needs to do a deep clean of the room more often. One morning there were a lot of ants in the soy milk dispenser at breakfast. This made me think the cleanliness of the kitchen was poor.
Stayed 2 nights in Nov 2018
Response from Ricky on Jan 18, 2019
Thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future.

6/10 Okay

Harley

Liked: Staff & service
The hotel room was okay. I thought the tiles in the bathroom were a bit dirty and needed a deeper clean. This probably wouldn't be cleaned during normal housekeeping duties. There was mold in the shower head holder. On one morning a lot of ants got into the soya milk dispenser which led me to think cleanliness in the kitchen was poor. Other than that, the room was adequate. Staff were friendly.
Stayed 4 nights in Nov 2018
Response from Ricky on Jan 18, 2019
Thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future.

8/10 Good

Keenan, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Your average sort of hotel in a fairly good neighbourhood. 2 convenience stores within 5m of the front entrance, chemists over the road. The area is good for breakfast restaurants and very close to the Shennong Old Street.
Stayed 5 nights in Oct 2018
Response from Tainan First Hotel on Oct 31, 2018
Thanks for your staying and gave us the kind comment. We sincerely hope that you will visit us again.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
I have to ask staff in person to have room cleaning
Stayed 5 nights in May 2018

8/10 Good

Cristina

Liked: Cleanliness, staff & service, room comfort
Will be back!
The hotel is old so it has a rundown feel. Having said that, Tainan is pretty old (it's Taiwan's oldest city!) and I think you will be hard pressed to find new accommodations in the same area. So despite that slight setback, I would still recommend Tainan First Hotel because of its location. There is a 711 and a Family Mart right in front of it. There is also a bank just a little passed the convenience stores along with a department store and several eateries and a really good milk tea place at the next corner. It is very very close to Shennong Street which you can take to get to Hi-An. The lady at the front desk was very helpful and knowledgeable. Overall, it was a pleasant stay at this hotel.
Stayed 3 nights in Dec 2017

6/10 Okay

Paulo, San Francisco CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tainan short visit
overall acceptable for Good staff services and local surrounding, regret Hotel room were outdated with year 1932 condition, hoping it can be remodel soon so we can visit near future. THANKS
Stayed 2 nights in Nov 2017
Response from Tainan First Hotel on Nov 17, 2017
Thanks for your coming and comment. We hope to see you soon.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Not very comfortable but is clean
Service not very good as compare to other hotel in Taiwan. They are not very friendly. The pillow is very thin and soft. Not very comfortable. Room is clean in general.
Response from Tainan First Hotel on Apr 12, 2017
Thanks for your coming. We sincerely hope you serve you again.

8/10 Good

Ella, Nairobi

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom is very small and there's hardly any room to place your toiletries or hang your towels. Close to two main streets so very easy to find a taxi or food. There is a very good breakfast included!
Response from Tainan First Hotel on Mar 3, 2017
Thanks for your coming, we sincerely hope to see you soon.

8/10 Good

Rebecca

Value for money
Good value for money. Breakfast was so-so. Some parking spots out the front of the hotel.
Response from General Manager on Mar 3, 2017
Thanks for your coming, we sincerely hope to see you again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not an amazing place to stay as it is a very old hotel. Room is tiny and bathroom is small, too. Feels dirty and dusty.
Response from General Manager on Mar 3, 2017
Thanks for your coming, we will try our best to improve the problem that you provide to us, hope to see you again.

4/10 Poor

Family of Four, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
run down and inexperience receptionists
Receptionists are not able to help in matters relating to Tainan.
Response from 首學大飯店 on Mar 3, 2017
Thanks for your coming, we will try our best to improve the problem that you provide to us, hope to see you again.

8/10 Good

Chia-yin

Liked: Cleanliness, staff & service, room comfort
Budget stay
Good location, friendly staff , and cleaning lady came everyday during our stay, it's our second time to stay in this hotel while we visit tainan, do not miss this good budget if you have a chance to stay.
Response from General Manager on Nov 3, 2016
Thanks for your kindly comment, we were glad to see you again. Sincerely hope that Tainan First Hotel will be your second home in Tainan.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good location, clean room, good Chinese breakfast.; oldish and definitely charmless. Overall, good value for money.
Response from Tainan First Hotel on Oct 7, 2016
Thanks for your coming and comments, we sincerely hope that you will choose us again.

4/10 Poor

Kuang-Yin, Sydney

Disliked: Property conditions & facilities, room comfort
good for solo, budget stay. not good for couple.
probably wouldn't rate it for 3 stars. room is run down although tidy. room smells like smoke (asked for a non-smoking room). shower is weak and the bathroom is very very small (I'm 182cm). breakfast is terrible... overall, I guess it's ok for what it charges...
Response from Tainan First Hotel on Jan 26, 2016
Thanks for your coming. We sincerely hope you will choose us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tainan stay
The staff was helpful and friendly. Breakfast was so~so.
Response from Tainan First Hotel on Jan 13, 2016
Thanks for your coming. We sincerely hope you will choose us again.

10/10 Excellent

Will

Liked: Cleanliness, property conditions & facilities, room comfort
Nice little hotel in Tainan!
Lovely stay, and overall a pretty good experience. Rooms were wonderfully clean, location was excellent (Tainan is quite small), and was conveniently located near several food streets and shopping areas. All in all an excellent place.
Response from Tainan First Hotel on Dec 30, 2015
Thanks for your coming. We sincerely hope you will choose us again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotels friendly staff, clean environment,
It was nice, people great hotel for the value. In the middle of the city very good indeed
Response from Tainan First Hotel on Dec 29, 2015
Thanks for your coming. We sincerely hope you will choose us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Taiwan hotel in 3 week stay
Room is just perfect. Free bicycle is interesting feature to explore national park or go to beach. Free laundry can also be use at last floor.
Response from Tainan First Hotel on Jan 13, 2016
Thanks for your coming. We sincerely hope you will choose us again.

10/10 Excellent

Nathan, Cincinnati, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect location
The staff at this hotel were extremely nice and helpful. The room was very nice and the breakfast was amazing. We were very happy for this hotel, and felt it was a great value for the price. Will definitely stay there next time we visit Tainan!!
Response from Tainan First Hotel on Dec 30, 2015
Thanks for your coming. We sincerely hope you will choose us again.

10/10 Excellent

Victor, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generic stay
Great choice overall, perfect for 2 night stay
Response from Tainan First Hotel on Jan 13, 2016
Thanks for your coming. We sincerely hope you will choose us again.

10/10 Excellent

hoi hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijke personeel
Stayed 3 nights in Jan 2024

10/10 Excellent

po shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近國華街 很多吃的都在附近 雖然剛好廟會會比較吵 但都算寧靜 附近有7-11 全家 現在也有全聯 服務一流 職員很好 有耐性 友善 地庫有咖啡機 微波爐 可以使用 去台南會優先選擇這所飯店
Stayed 4 nights in Dec 2023

10/10 Excellent

Chen Chuan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很適合輕旅行的文旅,也是間寵物友善旅館,
Stayed 1 night in Sep 2023

10/10 Excellent

hsiuchi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
看得出來是老屋改早但已經很不錯了，地點是優勢
Stayed 1 night in Jul 2023

10/10 Excellent

Hsiao Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Ono

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
隔音效果需加強 衛浴空間需在大一點 單純住宿可考慮
Stayed 1 night in Jul 2020

8/10 Good

Ming Hung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Yen-Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值極高的商務型飯店，大廳及房間內部寬敞舒適、乾淨、舒適、服務熱情°
CP值極高的商務型飯店，大廳及房間內部寬敞舒適、乾淨、舒適、服務熱情。同級&同價位飯店少有的舒適環境。有自己的停車場，非常方便。飯店對面即有7-11及全家，地點極優離阿明豬心及豆奶宗步行500m即可抵達。飯店人員充滿服務熱情，專業且回應快速，房間寬敞舒適，無怪味，冷氣很冷，熱水很熱，馬桶附帶簡易式免治沖水，細節充滿誠意及用心;房間隔音良好，睡眠安靜舒適，入住客群極單純，讓人安心，早餐豐盛選擇多，用餐環境乾淨寬敞舒適，就算接近用餐尾聲，有少的食物仍會立即補上，是之後來台南玩仍會選擇的優質飯店。
Stayed 1 night in Feb 2020
Response from RICKY on Feb 25, 2020
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

10/10 Excellent

szu chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from RICKY on Jun 27, 2019
Thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future.

10/10 Excellent

令仲

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from RICKY on Jun 20, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

6/10 Okay

chang-hui

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Response from RICKY on Jun 11, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

8/10 Good

YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐
早餐選擇蠻多的
Stayed 1 night in Jun 2019
Response from RICKY on Jun 11, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
櫃台房務人員服務好，房間乾淨
Stayed 1 night in May 2019
Response from RICKY on May 28, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goooooooooooooood....
Stayed 1 night in May 2019
Response from RICKY on May 28, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務人員態度好，CP值高
Stayed 1 night in May 2019
Response from RICKY on May 28, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務人員親切，CP值高
Stayed 1 night in May 2019
Response from RICKY on May 28, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

8/10 Good

Hui-Chun

Liked: Staff & service, property conditions & facilities, room comfort
WIFI很快，附近真的美食多多，但停車位非常有限
冰箱壞掉了!一點都不冰，WIFI很快，感謝升等有窗房間，附近真的美食多多，但停車位非常有限
Stayed 1 night in Apr 2019
Response from RICKY on Jun 13, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from RICKY on Apr 16, 2019
Thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future.

8/10 Good

Verified traveler

Traveled with family
Disliked: Amenities
立地はいい 自転車の貸し出しがあるって書いてたけど、3台で古め
Stayed 1 night in Apr 2019
Response from RICKY on May 1, 2019
この度はご宿泊いただき誠にありがとうございます。またのご利用を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Yao-Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from RICKY on Mar 7, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

10/10 Excellent

Yu-chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from RICKY on Mar 2, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

8/10 Good

shuen sheng

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
大部份都算不錯 四人房有兩間廁所 很好用 但因小孩的拖鞋踢到床下 才發現床下都沒清掃 還有一瓶沒開過的壙泉水 感覺有點髒
Stayed 1 night in Feb 2019
Response from RICKY on Feb 7, 2019
親愛的貴賓您好，感謝您蒞臨台南首學大飯店，很開心有為您服務的機會。再次感謝您的蒞臨，希望未來很快能有再次為您服務的機會。

8/10 Good

Tinghan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Ricky on Jan 18, 2019
Thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future.

6/10 Okay

Roger, Seattle, WA

Liked: Cleanliness, staff & service
Good Location. Breakfast is fair. Room is clean but outdated.
Stayed 3 nights in Oct 2018
Response from Ricky on Jan 18, 2019
Thank you for the valuable comment. We thank you for staying in our place and look forward to welcoming you back in the near future.

8/10 Good

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

定春, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
急遽、台南サファリゾーンの為に、こちらのホテルを予約した。初めての個人手配。色々なサイトを調べたり現地の情報を見て、このホテルではないがホテルに虫がいたり掃除状態の劣悪さを指摘する人も多々。行くまでは不安であったが部屋に着いたら杞憂であった。多少の古さは否めないものの、清潔な寝具・掃除されている浴室とトイレ。一人で過ごすには十分であった。フロントの方がとても良い方で滞在がとても嬉しいものになった。ありがとうと御礼が言いたい。台南に再訪するなら、またこちらにお願いするだろう。
Stayed 1 night in Nov 2018

8/10 Good

まいまい, 日本　奈良

Liked: Staff & service, property conditions & facilities, room comfort
空港からは、空港を出て、横断歩道を渡ったところにあるバス停から、⑤番のバスで台南駅まで。 台南駅からは、セブンイレブン付近のバス停の紅2に乗って、郭総合医院で降りると近いです。 タクシーは、20分もあれば着きます。200元でした。 easycardのチャージは、セブンイレブンでできるので、しておくと便利です。 ホテルは綺麗にしてはいますが、古いです。テーブルや椅子がボロボロだったり。 ベッドやシーツは綺麗で、清潔です。 アメニティーも揃っています。 浴槽も広く、いい温度のお湯が出ます。 ドライヤーが使いにくいのと、椅子がボロボロで服に引っかかること、エアコンの温度が設定通りにいかないことなどが難点です。 朝食は、数は少ないですが、不味くはないです。 スタッフはみんな親切で、日本語も英語も通じます。 フロント階に、コーヒーマシーンがあり、美味しいコーヒーを常に飲むことができます。
Stayed 3 nights in Nov 2018

6/10 Okay

Kin Pong

Disliked: Staff & service, property conditions & facilities, room comfort
空間感不錯的背包客房
睡背包客房 空間感算大 有電視機跟沙發 床有點不牢固 特別上鋪 睡不安穩的人 有可能掉下來
Stayed 2 nights in Nov 2018

8/10 Good

Rusk, 日本

Liked: Staff & service, property conditions & facilities
コンビニが近くにあり買い物には苦労しなかった。 またフロントの従業員さんは日本語、英語が通じたため話しやすかった。
Stayed 2 nights in Nov 2018