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Reviews of Hotel HSR Hesper - Taichung

3 out of 5
Hotel HSR Hesper - Taichung
No.255, Xinxing Rd., Wuri Dist., Taichung

Reviews

8.4

Very Good

Rating 10 - Excellent. 180 out of 434 reviews" "
Rating 8 - Good. 172 out of 434 reviews" "
Rating 6 - Okay. 63 out of 434 reviews" "
Rating 4 - Poor. 11 out of 434 reviews" "
Rating 2 - Terrible. 8 out of 434 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jiun Dar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

A L

Traveled with family
Disliked: Amenities
Not many things to do near the hotel.
Stayed 1 night in Jan 2024

8/10 Good

Weng Kuen

Stayed 3 nights in Dec 2023

8/10 Good

Clara Kar Ling

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I emailed the hotel a week before arriving to ask some questions and they never got back to me. But at the hotel the staff were actually friendly. The hotel is NOT very near the HSR, you actually have to take the MRT and then walk another 15 min along a road with no pavement (so you are literally walking on the road). Transport aside, it does have a McDonald’s and 7 eleven next to it and a few eateries nearby
Stayed 1 night in Dec 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in Taichung
For the cost, I was incredibly impressed by the condition of the room and even the functionality of the bathroom. When traveling in Taiwan, I'm not often sure what I get when I book a hotel at good price. However, the Hesper was great and I would definitely book there again.
Stayed 1 night in Oct 2023

8/10 Good

Vivian

Traveled with group
Liked: Cleanliness, staff & service
Be prepared for walking...despite its name, it is not very close to Taichung HSR station - it is a 7-10min walk on busy roads. The roads are rather dark at night, hence solo/ female/ family travellers or those with alot of luggage may want to take note (otherwise take a cab there). The hotel is in a nice little town WuRi, no touristy stuff here. Have to pay extra for cleaning btw (only stayed 2 days so did not opt for that). Bed is queen size so its small. Service staff are great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kok Soon

Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from 櫃台人員 on Dec 4, 2022
親愛的貴賓您好，感謝您本次旅程選擇赫絲珀高鐵行旅。能給予您滿意且舒適的住宿環境是我們最大的榮幸，感謝您的好評與肯定，期待您的再次光臨。

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price for the hotel. Clean, convenient check in and out. Friendly staff! COVID safe.
Stayed 1 night in Jul 2022

8/10 Good

Funnyuing

Liked: Cleanliness, property conditions & facilities, room comfort
The coffee machine in the lobby was not working in the morning but it’s got fixed in hours. We missed our morning cup.
Stayed 1 night in Nov 2020
Response from TALLULAH on Nov 8, 2020
很抱歉造成您的遺憾 期待您再次光臨

8/10 Good

John, Taipei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is near the HSR, well to travelers to catch up it
Stayed 1 night in Aug 2020
Response from REMI on Sep 21, 2020
Thank you for your feedback - we look forward to welcoming you back very soon.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to THSR station, McDs located below the hotel and 7/11 right next door. If you are a light sleeper, I suggest the room facing the rear but it is without the street view. Friendly staff and great value!
Stayed 1 night in Aug 2020
Response from REMI on Aug 29, 2020
Thank you for your review and 5 Star review Eddie, really appreciate you recognizing the staff.

6/10 Okay

Ryan, LA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We didn’t get any cleaning for our room during our three day stay here, which was fine by us. However, when we asked the night staff for basic bathroom and coffee stuff that you would normally got when your room got cleaned, the night staff was giving us a hard time and didn’t believe that we were actually out of necessities. The night staff seemed generally cold and wanted to brush us off whenever we needed help...
Stayed 3 nights in Jan 2020
Response from 經理 on Mar 9, 2020
您好：可提供您當時入住的定單編號方便查詢您入住的房間，以便提供您回復，對於夜班人員服務態度不佳，貴公司感到非常的抱歉，再次期待您的入住，可以感受到我們的改變。謝謝您

10/10 Excellent

Bobby, Atlanta

Traveled with family
Liked: Cleanliness, staff & service
The staff was really friendly and helpful! One thing to note that has nothing to do with this hotel is that not all places in Taiwan except credit card or if they do it doesn’t communicate with the server so make sure and bring enough cash.
Stayed 1 night in Nov 2019
Response from 訂房組 on Nov 30, 2019
Thank you for your comment.

10/10 Excellent

Di

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks very new and clean. Its location is just a short taxi distance from Taichung HSR station. The hotel is next to McDonald's. A local breakfast place, Morni was nearby. Quadruple room was spacious and amenities were well provided. Bed was comfortable. Front desk service was good and polite.
Stayed 1 night in Nov 2019
Response from 訂房組 on Nov 30, 2019
Thank you for your comment.

6/10 Okay

Che

Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays in Taiwan
Very clean and modern, helpful staff, train station is very close and food places are just walking distance
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

8/10 Good

Carol, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Because I had to take the early morning high-speed train, I chose the neighboring hotel and I was very satisfied with this hotel. The room is large, clean and quiet. Very close to the high-speed rail station, about 6 minutes by taxi (NT$115). Highly recommended.
Stayed 1 night in May 2019
Response from 客務部 on May 26, 2019
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but basic. Friendly staff
Stayed 1 night in Dec 2018
Response from ant on Dec 17, 2018
Hello, appreciate for taking the time to write comment to us, hope can see you again, thank you!

10/10 Excellent

RYO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何をおいても、高鐵台中駅に近くて便利です。 マクドナルドのすぐ隣なのでご飯で困ることもありません。 少し日本語ができるスタッフがいるので安心です。
Stayed 1 night in Apr 2024

10/10 Excellent

ken, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
非常好👍满意
Stayed 2 nights in Apr 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
第二次選擇住宿，一樣乾淨整潔，房間無異味。 隔壁就是麥當勞，用餐也方便。 離高鐵站也不算太遠，大推。
Stayed 1 night in Apr 2024

4/10 Poor

??

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
터미널에서 멀어서 찿기 어려웠습니다 방음에 문제가 있었습니다.
Stayed 1 night in Mar 2024

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近く良かった。 設備も素晴らしい。
Stayed 1 night in Feb 2024

2/10 Terrible

HSING YU

Stayed 1 night in Feb 2024

10/10 Excellent

YU-CHIEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024

10/10 Excellent

HSIU-MIN

Stayed 1 night in Feb 2024

10/10 Excellent

Yilin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

CHIEN HSUN

Stayed 1 night in Feb 2024

10/10 Excellent

Chiou

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體來說是舒適的, 旁邊還有麥當勞, 便利商店 很方便
Stayed 1 night in Feb 2024

6/10 Okay

Howard

Business traveler
Stayed 4 nights in Jan 2024

6/10 Okay

LI HUNG

Traveled with family
Liked: Property conditions & facilities
設備
整體都不錯，可惜沒空調（暖氣） 床很軟、被子很薄 蓮蓬頭固定架壞了
Stayed 1 night in Jan 2024

10/10 Excellent

chun tsung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

JUNG HUI

Traveled with group
Liked: Staff & service
4點check in 就沒有停車位 且也沒有幫助安排 只是要住客自己在附近自找…住過三次了 這次感覺服務品質變差了
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
床整個塌陷、特約停車場要早上10點前移車，造成很大的麻煩，但服務人員態度算不錯！
Stayed 1 night in Jan 2024

10/10 Excellent

You Chen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好的飯店
房間乾淨, 設備齊全, 但拖鞋是環保的, 若不習慣就要自己帶拖鞋。
Stayed 1 night in Jan 2024

8/10 Good

Tomoyuki, Machida

Liked: Staff & service, amenities, property conditions & facilities
部屋は値段の割に広く快適に過ごせる。フロントのスタッフに少し日本語が話せる人がいた。客室のタオルがかなり使用感がある。夜に外で食べられる店はかなり限られる（観光でなければマクドナルドとセブンイレブンがある）。烏日からスーツケースを持って歩くのはお勧めできず、高鐵台中からUberを使うのがよい。
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
位置捷運或台鐵站大約15分鐘左右 房間在馬路旁，隔音很差，經常聽到垃圾車、急救車等響聲 房內空間很大，電視有很多台也可以看youtube 床鋪舒服，但枕頭太軟，可是多要枕頭或棉被竟然要加錢 廁所水壓很夠大，溫度也很好 不過冷氣口感覺不太乾淨，有點黑黑的不知是發霉還是什麼 櫃檯職員很友善，1/1早上有送旁邊麥當勞早餐😆
Stayed 5 nights in Dec 2023

6/10 Okay

Nicholas

Stayed 1 night in Nov 2023

6/10 Okay

KUO-HUA

Liked: Cleanliness
Disliked: Amenities
一般般
Stayed 1 night in Nov 2023

6/10 Okay

Yi-Ying

Business traveler
房間好冷，開暖氣變更冷
Stayed 2 nights in Nov 2023

10/10 Excellent

Yilin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

PEI-FANG

Business traveler
Stayed 1 night in Nov 2023

10/10 Excellent

YONG-MING

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Weiye

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ryu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

TZU CHIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨舒適的選擇
入住退房都很快 設備、裝潢也很新 樓下就是麥當勞和7-11 十分方便 距離烏日車站也在走路可到的距離
Stayed 1 night in Oct 2023