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Reviews of Meriton Suites Pitt Street, Sydney

5 out of 5
Meriton Suites Pitt Street, Sydney
329 Pitt Street, Sydney, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 906 reviews" "
Rating 8 - Good. 269 out of 906 reviews" "
Rating 6 - Okay. 87 out of 906 reviews" "
Rating 4 - Poor. 52 out of 906 reviews" "
Rating 2 - Terrible. 30 out of 906 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Despina Maria

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a few issues with my booking (my fault!) the front desk were so friendly and assisted me as best as they could. The room itself was very comfortable and so close to all shopping needs. Walking distance to the Harbour Bridge and Opera house, super convenient! Thank you for the memorable stay :)
Stayed 1 night in Apr 2024

4/10 Poor

Keith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was very good as was the cleanliness and size of the suite however for most of two full days the lifts were malfunctioning. People were trapped in one lift for over an hour, another lift was out of order and the electronic management system favoured calls to the parking floors over guest floors. When we left two days later, the situation had not improved.
Stayed 2 nights in Apr 2024

8/10 Good

Alain

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, just at 2 minutes from the Town Hall train and tram station, or 4 minutes to Museum station and direct train to airport. Excellent service, but we stayed later in Meriton Melbourne, and the comparison is not favorable to Sydney Pitts, which need a facelift to regain its full attractiveness. We would recommend anyway,
Stayed 2 nights in Apr 2024

6/10 Okay

Amy, Hong Kong

Location of the property makes it very convenient to go to different places - shopping centers, QVB, The Rocks, etc. But cleanliness is not highly rated as we saw a dead cockroach right in front of our apartment door and there was also no one cleaning or tidying up our apartment during our 3 nights stay at the property.
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Handy to lots of things in the city both walking and through handy public transport options. Had a 2 bedroom apartment. Was an excellent size and liked having a lounge/dining area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lindsay, MAYLANDS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, well equipped and friendly helpful staff. Only downside rolling upgrade 1 of 3 lifts over a few months can cause extended waits and congestion. Not a big fan of indoor swimming pools
Stayed 3 nights in Mar 2024

10/10 Excellent

Crista, Newton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and amenities. Suite was very clean and well appointed. Washer/dryer was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mamta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was a great place to stay ! Had everything we needed . Loved the kitchen and making our own breakfast
Stayed 1 night in Mar 2024

8/10 Good

Anabel, Wetherill Park

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Chieu-Anh

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Arthur

Business traveler
Liked: Cleanliness, property conditions & facilities
Right in the heart of the shopping district, thronging with shoppers. Super easy to get around. They have the Aircon set to drown out the street sounds, like a blow dryer on all the time. My main problem was the none working internet, that took 3 nights to fix.
Stayed 5 nights in Jan 2024

8/10 Good

Lucia

Liked: Cleanliness, property conditions & facilities
Unfortunately one of our rooms was not available at 3pm. Was advised that they would call when room was ready. After 4pm still no call and had to go to reception again to check. Too bad if we required the room to get ready for a function! Not good enough....check in is getting later and later!
Stayed 1 night in Jan 2024

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Appalling customer service from slow check in to checkout. Things like no iron available and took over an hour and several calls to reception to get one. Lift being refurbished which meant slow waits every time and loud drilling noises started at 7am. No wifi would work. Over charged at check in. Overall extremely poor service and training of front of house staff. For cost of accommodation certainly not good value.
Stayed 2 nights in Jan 2024

6/10 Okay

Garry

Liked: Cleanliness, room comfort
Great Location Let Down By Poor Service.
Great location let down by sloppy management and lack of attention to details. Arrived just before the 3pm check-in time (OK with that) and luggage stored with a promise total when room ready. NO CALL MADE. Waited ages to collect stored luggage (staff member found on a phone call). Nice kitchen BUT no plug for sink, no lost of equipment provided. Only had a fry pan. Went to front desk to request a saucepan - came back from shopping and found a 2nd frypan had been delivered. never bothered to speak with staff again - waste of time. Mid stay "service" was very basic - no attempt to ensure all supplies were re-stocked. Finally, only 2 of three lifts working for a 50+ storey building - timing of renovating 3rd lift questioned when this was a season with very high occupancy (lot of families in).
Stayed 5 nights in Dec 2023

4/10 Poor

Nygil

Traveled with family
Disliked: Cleanliness
Not worth the cost
Due to the maintenance elevator, the wait time is almost 6-10 minutes. We paid for the two-bedroom apt for almost 550 a night. The room felt dated. The walls were scuffed up. Lights in the bedroom weren't working, and the bedsheets smelled terrible. The washing machine was thunderous to use. I would most likely won't stay at this hotel again. There are accommodations in the city.
Stayed 2 nights in Jan 2024

8/10 Good

Therese

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an enjoyable stay with the exception of the lifts in the building. Hopefully they were just teething problems that will soon be resolved.
Stayed 3 nights in Jan 2024

6/10 Okay

LISA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Great location, staff were wonderful, but the hotel itself needs some TLC. Stains on the lounge, minimal items in the kitchen, just all round tired and looking a little worn out and neglected. I would have expected more for what you pay. And the lifts were a bit of a nightmare also.
Stayed 1 night in Dec 2023

10/10 Excellent

GABRIELLA

Stayed 17 nights in Dec 2023

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities
2br apartment was great for our group of 3. Very comfortable. Laundry in apartment was handy.
Stayed 2 nights in Dec 2023

6/10 Okay

Rebecca

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Ranna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great location, improved room servicing
Excellent location. Rooms clean and well maintained. Service of rooms is not Daily, During our 4 day stay we only had service to the room on our last day. However if you called for fresh trowels they always delivered them.
Stayed 4 nights in Dec 2023

2/10 Terrible

Lauren

Stayed 1 night in Dec 2023

2/10 Terrible

Frank

Stayed 2 nights in Dec 2023

8/10 Good

NADIA

Stayed 2 nights in Dec 2023

8/10 Good

Jeremy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Always reliable chain of hotels. Staff were great and very accommodating

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, tidy and well maintained. Good kitchenette and comfortable bed.
Stayed 1 night in Dec 2023

2/10 Terrible

Dr Emad

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience, been allocated to a noisy room. Aircon was very loud even on low fan during a humid evening. Been checked in by a non friendly receptionist although she kindly gave me my room earlier than check in time. Long waiting at the lifts. Was there for work and didn’t have a wink of sleep. Sadly will never stay or book any of our staff there again!
Stayed 1 night in Nov 2023

10/10 Excellent

Guy

Stayed 3 nights in Nov 2023

10/10 Excellent

Hanri

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Elevator problem. Smoke smell inside aprtment coming from outside.
Stayed 4 nights in Nov 2023

10/10 Excellent

Semisi, Haveluloto

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location if you have meetings in the city and very close to the Town Hall train station for easy transport and from the airport. Loved it!
Stayed 2 nights in Nov 2023

6/10 Okay

DANA, PUEBLO

Traveled with group
Disliked: Property conditions & facilities
Elevators were horrible, 1 of 3 was not in service others unreliable. Hot water system had to be fixed during stay. Nice area very convenient but I'll find a different place next time.
Stayed 6 nights in Nov 2023

2/10 Terrible

Matthew

Traveled with family
Disliked: Amenities
This is not a 'luxury' property it's just an office block. The lifts are not currently working properly requiring at least a 10 minute wait. Our room was not ready when we checked in at 3pm and we had to wait 15 min.
Stayed 1 night in Nov 2023

4/10 Poor

Kelly

Traveled with family
Liked: Cleanliness, room comfort
Poor resolution to a potentially serious problem.
The hotel is clean and conveniently located, however, my stay was horrible. The first night, the tv kept randomly turning itself on in the bedroom. I tried removing the batteries from the remote and ended up unplugging the tv. Problem solved temporarily. The second night I woke up choking at 3am from very strong paint fumes coming from the parking garage below. Security came to our room to confirm that it was indeed paint fumes and apologized. Nothing more. I slept in a chair by an open window that night. Next day I checked with the front desk and was told they weren’t finished painting and moved us up to the 49th floor. Although better, the fumes were so strong we could smell it on the 49th floor as well. As an asthmatic, i assumed I was more sensitive, but other guests had a similar experience and were not happy. I coughed for 2 days after leaving the hotel. They deducted 25% from my bill. Big deal 🙄 Horrible experience.
Stayed 3 nights in Nov 2023

8/10 Good

Philip, Christchurch

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Nov 2023

6/10 Okay

cody

Disliked: Cleanliness
2 outa 5
Waited 1 hour and half in elevator because they were working on the other 2 elevators told me i could check in early and waited 8 hours to check in tv quit working in thr bedroom didnt realize thats there was going to be construction outside with jack hammers going off all night but other then that it was ok
Stayed 6 nights in Nov 2023

6/10 Okay

Iype

Traveled with family
It was central enough but the rooms were not clean there was dust everywhere.the bathrooms are small.The lifts are atrocious.staff tried to help but they can't do much.i think this is more a management issue.
Stayed 3 nights in Nov 2023

6/10 Okay

Judith

Liked: Room comfort
There were 3 lifts at the hotel for the duration of our stay one and sometimes two were out of order meaning very long waits several times a day there were 37 floors so taking the stairs not an option. The room was not serviced during our stay so begun to feel quite grubby There was lots of noisy building work in the area during the night
Stayed 5 nights in Oct 2023

2/10 Terrible

Rama

Traveled with family
Disliked: Amenities, property conditions & facilities
The property was old in compare with the price.The microwave was broken! When I opened the microwave door just came off on my hand..The shower handle was broken. The lift was terrible for going down and coming up..It took 10 min. Most off the power plug were broken with out cover around. I tried to talk with manager but nobody care. The price soo hight in compare with facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great high rise apartment feel. Nice city views from windows. Plenty of room to spread out. Appreciated that there was milk in the fridge for coffee. Location is great for exploring all of Sidney. Just around the corner from Town Hall Tram stop and all the shopping there. 10-15 minute walk to Chinatown and Paddy's market. 20 minutes walk to Darling Harbor or Central Quay. Only downside was ongoing upgrades to the elevators creating 20-40 minutes delays in getting a ride up or down. As property is a high rise, the stairs aren't really a great option. Value for money was great.

10/10 Excellent

KATHRYN

Stayed 2 nights in Oct 2023

10/10 Excellent

Shona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Excellent location for a stay at a modern apartment….
Stayed 1 night in Oct 2023

10/10 Excellent

Mei Wah

Liked: Cleanliness, room comfort
Good value accommodation in heart of Sydney
Centrally located, near lots of eateries, cafe. Suite is spacious, clean and very functional. Well equipped kitchen where guests can cook and dine. Very convenience with light rail, trains and subways.
Stayed 3 nights in Oct 2023

8/10 Good

Beth

Traveled with partner
Great spot in the city but a bit outdated. Lots of stains on the couch. Did get to borrow a hair straightener though so that was handy. Lift’s were under repair so took forever to get anywhere and people packed in so they didn’t have to wait even longer. Pool was great. Spa didn’t work.
Stayed 2 nights in Oct 2023

8/10 Good

Polly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not enough elevators - long waiting time and always jam pack with people
Stayed 2 nights in May 2023

6/10 Okay

Sharne

Traveled with family
Liked: Amenities
We stayed for 5 nights. Staff were pleasant and efficient. One lift is being upgraded so there were only two in operation. When you scan your card, you are allocated a lift. You could wait up to 4 minutes for it to arrive and then it was jammed packed or 10 other people and luggage waiting. At times it could take 10 to 20 minutes just to get to the room or foyer. It really took a shine off things and many people were annoyed, missed transport etc. Apartment was cleanish. Had to rewash dishes and mugs as they were mucky. The pellet dispenser in our dishwasher is broken so this did not help with cleanliness. Comfortable beds, couch, fantastic water pressure in the showers. Very noisy at night from 27 floor as there is building going on all night across the road - jack hammers etc. Loos like that might go on for a while longer. Fab location for walking to Darling Harbour and Circular Quay, transport and shopping. They need to clean the skirting boards and get the lift situation under control. Might stay again if necessary.
Stayed 5 nights in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Lift problems
The female staffs at the front desk were polite and friendly. But the property is not so ok. We have to wait 45 mins for the lift. Apartment itself is outdated. But the location is great.
Stayed 5 nights in Sep 2023
Response from Amanda Online Marketing Coordinator on Sep 29, 2023
It saddens us when we receive reviews such as yours as we pride ourselves on offering exceptional experiences to our guests. Please accept our apologies for the longer than usual lift wait, rest assured this is something we are working on internally to improve. We value your feedback and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kit Ying

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good Location, good environment.
Stayed 2 nights in Sep 2023
Response from Amanda Online Marketing Coordinator on Sep 29, 2023
It's fabulous that your stay at Meriton Suites Pitt Street in central Sydney was comfortable, staying in spacious apartment style accommodation. We look forward to welcoming you back in the future!