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Reviews of Leonardo Hotel Swindon

4 out of 5
Leonardo Hotel Swindon
Fleming Way, Swindon, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1008 reviews" "
Rating 8 - Good. 357 out of 1008 reviews" "
Rating 6 - Okay. 98 out of 1008 reviews" "
Rating 4 - Poor. 21 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Prakaidao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, easy parking £6 for 24 hrs ,10 mins walk to town, nice big room, very clean.
Stayed 1 night in May 2024

10/10 Excellent

Fatmire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean lovely breakfast, excellent coffe.
Stayed 1 night in May 2024

10/10 Excellent

Milcy

Traveled with partner
I like d room structure clean n tidy .
Stayed 1 night in May 2024
Response from Front office on May 13, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Front Office Team

2/10 Terrible

Cameron

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Close to town which is good however we arrived and I wasn’t even on the system and they almost didn’t let us stay which was a huge inconvenience
Stayed 3 nights in May 2024
Response from Front office on May 13, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely, Front Office Team

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Think the parking should be free to the guests
Stayed 1 night in May 2024
Response from reception on May 7, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Team

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was clean & tidy, the staff were friendly & helpful. Have stayed here before when under a different name, it’s convenient if you have an event in Town
Stayed 1 night in Apr 2024
Response from reception on May 7, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Team

6/10 Okay

ian

Liked: Cleanliness, staff & service
Very close to station and city. Food was ok.
Stayed 1 night in Apr 2024
Response from Front office on May 3, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

10/10 Excellent

catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central lovely hotel
Stayed 2 nights in Apr 2024
Response from Front office on May 3, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Emily

Liked: Amenities
Staff were great. Asked for a cord to charge my phone but they couldn’t supply one. Area is not that great, didn’t feel that safe walking around as a single female but not really hotels issue.
Stayed 1 night in Apr 2024
Response from . on Apr 27, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jordan Front office manager

10/10 Excellent

Sean, Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our 3 night stay here….it is clean, comfortable and the staff are friendly and efficient. The food in the restaurant, and the breakfast, are excellent. We were able to easily walk to the High Street.
Stayed 3 nights in Apr 2024
Response from . on Apr 25, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jordan Front office manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good parking facilities but be sure to log in your details immediately on arrival. Great breakfast, comfortable bed.
Stayed 1 night in Apr 2024
Response from Front office on Apr 20, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Vijayakumar

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 2 nights in Mar 2024
Response from Front office on Apr 14, 2024
Dear Guest, Thank you for taking the time to leave us a review. We are happy to see you enjoyed your stay Kind RegardsFront Office Team

10/10 Excellent

nuala

Liked: Cleanliness, staff & service, property conditions & facilities
the beds were really comfortable and the staff were amazing and very helpful
Stayed 2 nights in Mar 2024
Response from Front office on Apr 5, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and modern rooms
Stayed 1 night in Mar 2024
Response from Front office on Apr 3, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Ronie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Front office on Apr 3, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Front office on Apr 18, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

ELIZABETH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This an older property but the rooms were well appointed and clean. We only had breakfast but the buffet was well stocked and tasty. . We arrived by train and it was a short walk to the hotel - as it was dark when we arrived it helped to have the name of the hotel lit up as a guide , as the walking directions took us into an area under construction.
Stayed 1 night in Mar 2024
Response from Front office on Mar 28, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

William

Business traveler
Staff very friendly and helpful Cleanliness Will certainly use Leonardo hotels in the future Pleasant stay Regards Bill Crawford
Stayed 1 night in Mar 2024
Response from Front office on Mar 20, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful & friendly. They made our stay very enjoyable nothing was too much trouble.
Stayed 3 nights in Mar 2024
Response from Front office on Mar 20, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent customer Service staff. Lovely breakfast
Stayed 1 night in Mar 2024
Response from Front office on Mar 20, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Phillip

Traveled with partner
Liked: Amenities
This is a nice comfortable hotel. I’ve used it before and will use it again.
Stayed 2 nights in Mar 2024
Response from Front office on Mar 20, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front office on Mar 3, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office

2/10 Terrible

Soraya

Stayed 1 night in Feb 2024
Response from Front office on Mar 24, 2024
Dear Guest, I am sorry to see you didn't enjoy your stay with us. Would it be possible for you to let us know more so we could look in to this for youKind Regards Front Office Team

10/10 Excellent

Brent

Stayed 1 night in Feb 2024
Response from Front office on Feb 25, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

richard

Stayed 1 night in Feb 2024
Response from Front office on Feb 25, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Stewart

Stayed 1 night in Feb 2024
Response from Front office on Feb 25, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Really nice hotel but annoying about the parking situation
Stayed 1 night in Feb 2024
Response from Front office on Feb 25, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable hotel near the heart of Swindon
Stayed 1 night in Feb 2024
Response from Front office on Feb 17, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Yousef

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front office on Feb 9, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to welcoming you back with usSincerely,Front Office Team

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Amazing hotel has a wonderful smell the second you walk in, rooms very clean, staff polite and friendly, Breakfast was very enjoyable, Got to be one of the vest ive stayed in...
Stayed 1 night in Feb 2024
Response from Front office on Feb 9, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to welcoming you back with usSincerely,Front Office Team

10/10 Excellent

Jackie

Stayed 1 night in Feb 2024
Response from Front office on Feb 9, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to welcoming you back with usSincerely,Front Office Team

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only there for a few hours staff were very helpful and happy meal in restaurant was excellent looking forward to next visit in 4weeks time
Stayed 1 night in Feb 2024
Response from Front office on Feb 5, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to welcoming you back with us Sincerely,Front Office Team

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front office on Feb 5, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, staff & service
The room is quite clean & tidy
Stayed 7 nights in Jan 2024
Response from Front office on Feb 4, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Josh

Stayed 1 night in Jan 2024
Response from Front office on Jan 30, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front office on Jan 29, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Frank

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good comfortable hotel. Not a lot around the hotel, but if you need a comfortable bed, access to reasonable food and drinks this is a very good option and on the night I stayed reasonably priced.
Stayed 1 night in Jan 2024
Response from Front office on Jan 29, 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

6/10 Okay

Aline

Stayed 1 night in Jan 2024
Response from Front office on Jan 27, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Manager

10/10 Excellent

Margaret

Stayed 1 night in Jan 2024
Response from Front office on Jan 27, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Front office on Jan 27, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Booked an executive room and it was lovely. Bed was so comfy and the little extras were great. Breakfast was excellent, loads of choice. No complaints at all and would def stay again. Highly recommended 👍
Stayed 1 night in Jan 2024
Response from Front office on Jan 27, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Nnamdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front office on Jan 27, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Swindon
Amazing nights stay at the Leonardo. No issues checking in early with lovely friendly front desk girls. Room was large, comfortable and clean. Bonus touches were the complementary drinks and 20% off food, also a free mini bar in the room! The hotel is ideal for the Wyvern theatre. 5 min walk away. We paid a great price for this room and was happy with all of it!
Stayed 1 night in Jan 2024
Response from Front office on Jan 27, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front office on Jan 16, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front office on Jan 16, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

8/10 Good

Adrian

Stayed 1 night in Jan 2024
Response from Front office on Jan 16, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office

8/10 Good

Cameron

Stayed 1 night in Dec 2023
Response from Front office on Jan 16, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel, good location
Stayed 2 nights in Nov 2023
Response from Front office on Jan 6, 2024
Dear Guest,Thank you for taking the time to leave us a great review.Look forward to welcoming you back in the near future Kind RegardsFront Office Team

8/10 Good

Declan

Liked: Cleanliness, property conditions & facilities, room comfort
Football trip.
Stayed 1 night in Dec 2023
Response from Front office on Jan 6, 2024
Dear Guest,Thank you for taking the time to leave us a great review.Look forward to welcoming you back in the near future Kind RegardsFront Office Team

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front office on Feb 4, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team