Daily to-go breakfast (GBP 5.75 per person)
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Reviews of ibis budget Swindon

2.5 out of 5
ibis budget Swindon
1 Henry Street, Swindon, England

Reviews

6.2
Rating 10 - Excellent. 10 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 6 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 12 out of 42 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Roger

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking cancelled
Turned up to check in after a 12hr work shift for the reception staff to tell me that my booking had been cancelled. They explained that I should have received an email. No email received and all my bookings for the Ibis at Swindon are still live. I checked in next door at the Holiday Inn express, she explained that they were fully booked and there are plenty of hotels in Swindon. I asked to see the manager of the HI express and fortunately they managed to get me a room which I had to pay for again. This is a disgrace, what the hell is going on. I was told by the manager that the Ibis is fully booked for the next 6 months. I have two more further bookings. I expect you to find me alternative accommodation and I want to be fully compensated for my ordeal. What kind of show are you running.
Stayed 1 night in Sep 2021

2/10 Terrible

phillip

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking was cancelled yet charged
I have booked a hotel stay for last Saturday 18/9-19/9 at Swindon Ibis budget, however when I arrived the hotel has a note on the door saying all bookings are moved to holiday inn next door, holiday inn told us ibis budget has turned into private use, and all bookings starting 13 sept 2021 to jan 2022 are cancelled. We have never received any information about the cancellation. And I have contacted the number and talked to the relocation team, spending 2 hours on the phone we couldn’t get a hotel room around the area and at the end we decided to go home. I’ve told the relocation team to cancel my booking but it is still not cancelled. Money was charged. I was told because I didn’t manage to check-in so they can’t cancel my booking. Most ridiculous thing I have heard of, lesson learnt, don’t book from a third party agent, always go direct! The manager from Holiday inn explained to me ibis should have notified hotels.com on the cancellation of the bookings and I have not received such information, we wasted our time, energy and We were charged.
Stayed 1 night in Sep 2021

2/10 Terrible

michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No imformation
our room was cancelled , absolutely outraged, we got there and was told Ibis had been brought aout and no longer existed .. we were told to go next door Holiday Inn ans we would be accommodated by them . They oconsequently had never heard of us .. We had no rooms ,as they coul not fit us in . we were a party of 4 ,of 2 rooms .and they tried other hotels but no luck , or we were going to pay extortionate prices , as there waS a boxing match event that night so demand was high . . We were told that your company should of let us know in advance . . we recieved this email on how was your checkin This totally ruined our visit to see son who we have not seen for z long time alltogether .. we went home
Stayed 1 night in Sep 2021

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap. Basic. Comfy.
Ideal location for one nights stay. Basic room for a budget hotel. Would stay again as it is in the town centre with a Wetherspoons close by for a decent breakfast.
Stayed 1 night in Sep 2021

8/10 Good

Ilja

Stayed 2 nights in Sep 2021

2/10 Terrible

Fanvia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

John

Stayed 1 night in Aug 2021

6/10 Okay

Diren

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Dave

Stayed 1 night in Aug 2021

10/10 Excellent

Shirley

Liked: Property conditions & facilities, room comfort
Budget but good
With all these 'standard' hotels you get what you pay for - a comfortable, clean bed and bathroom. No exceptions here. It was basic but did the job. Check in was easy and we had to prefill in our order for breakfast. I ticked hot chocolate, muffin, yogurt and fruit, whilst my partner had coffee, muffin, yogurt, fruit & porridge. Come morning they said they don't do hot chocolate or porridge. Instead I get offered a juice. Fine, but why have it as a choice if you don't do it? Then out of nowhere they find some porridge...hmmm. No problem. Back to our room...it was fine(ish). As I said standard bed, clean and comfortable a little on the small side but for one night it was O.K. I noticed in the bath room an empty soap packet in the sink thinking "not really clean properly here". Then I noticed something hanging from the smoke alarm. Just to make doubly sure of what I was seeing I put my glasses on. Yep, right the first time...there was a condom covering the smoke detector. My partner went to tell reception who immediately found us another room. Now before anyone gets grossed out I am sure if was done by the previous occupier so they could smoke without being detected. But it goes back to the empty soap packet...ATTENTION TO DETAIL PEOPLE. Second room was exactly the same minus the empty soap packet and condom ;o). For our troubles we were given two free drinks at the bar. Which was just as well as they were expensive. Would I stay here again...sure 7/10.
Stayed 1 night in Jul 2021

8/10 Good

Andrei

Stayed 1 night in Aug 2021

2/10 Terrible

S I

Disliked: Cleanliness, property conditions & facilities
Very poor
No breakfast that I ordered the day before, so went hungry, tv didn’t work in room, very disappointed should be compensated. For them not providing the tv, as stated on your website, and no breakfast that was in on my bill. Not happy When I pay , I expect to get what is stated on website
Stayed 1 night in Aug 2021

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Acceptable
Ideally situated for the railway station. All very nice and clean, friendly check in but lost a few points on the TV didnt work neither was there any soap or shampoo provided. Room 102. Air con was good which was a bonus as the window wouldnt open. But the bed and pillows were 100%. Had a cracking sleep.
Stayed 1 night in Aug 2021

2/10 Terrible

Stephen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting
Absolutely disgusting - box for a room - no daily cleaning of room - no facilities for coffee or tea - parking was off site and we had to pay - will not stop in an ibis hotel again
Stayed 3 nights in Aug 2021

10/10 Excellent

Lewis

Stayed 1 night in Aug 2021

4/10 Poor

N

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
wont stay again
bad start as staff couldnt find my booking, advertised off site free parking had to pay for parking, room had a cracked window not told about, other guests were inconsiderate to others with no social distancing worse time was at breakfast where i was patient but others were not staff did not say anything to guests to implement the rule, light in corridor was on all night shining through door way was not dimmed like some hotels have
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

BARRIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
Comfortable, quiet. Very clean. Staff helpful and friendly. felt very safe
Stayed 4 nights in Aug 2021

6/10 Okay

Sherifat

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Shuk Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like at home
It is clean and comfortable
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly and the location good. The room didn't have any window and that was not good at all, especially during a pandemic. We didnt find this info on the website when we booked, I think it should be better indicated.
Stayed 2 nights in May 2021

4/10 Poor

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hiya The room was absolutely fine but couldn’t sleep til approx 1am on a week day.
Stayed 1 night in Jun 2021

10/10 Excellent

MARTIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing but friendly
Really appreciate the friendly service I received from both the night porter , and both duty managers. A great breakfast for the money.
Stayed 1 night in May 2021

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel
Hotel looks to be new/ recently refurbished. Room was small but as expected. Great size TV, comfortable bed. Close to teh station. I was happy.
Stayed 1 night in May 2021

6/10 Okay

Charles

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020
Response from R on Jan 6, 2021
Good Afternoon, Thank you for staying with us and your score. Kind Regards, Receptions

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean
Stayed 1 night in Sep 2020
Response from R on Jan 6, 2021
Good Afternoon, Thank you for staying with us and your score. We look forward to welcoming you into the hotel again Kind Regards, Receptions

8/10 Good

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from R on Jan 6, 2021
Good Afternoon, Thank you for staying with us and your score. We look forward to welcoming you into the hotel again Kind Regards, Receptions

8/10 Good

Rt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy. Did the job.
Stayed 3 nights in Oct 2020
Response from kelly on Nov 1, 2020
Good Afternoon, Thank you for your positive review of our hotel. We are all really happy you enjoyed your stay with us and hope to see you again soon. Kind Regards, Kelly.

8/10 Good

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cheap
It's budget but spotlessly clean
Stayed 1 night in Oct 2020
Response from kelly on Oct 24, 2020
Hi Lee, Thank you for your positive review of our hotel, we are all pleased to hear you enjoyed your stay with bus. We hope to see you again soon. Thanks, Kelly.

8/10 Good

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from kelly on Oct 10, 2020
Hi Dean, Thank you for taking the time to give our hotel a positive review. We are all happy that you enjoyed your stay with us at Ibis budget Swindon and hope you will choose to stay with us again in the future. Take care, Kelly.

8/10 Good

nicola

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020
Response from Kelly on Oct 1, 2020
Hi Nicola, Thank you for you positive review of our hotel, it's something our staff take great pride in. We are happy to hear you enjoyed your stay at Ibis budget Swindon and hope to see you again soon. Kind Regards, Kelly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel super comfy bed one downside was no kettle for hot beverage in room
Stayed 1 night in Sep 2020
Response from Kelly. on Oct 1, 2020
Good Evening, Thank you for taking the time to leave us such a good review. We are very happy to hear you enjoyed your stay with us at Ibis budget Swindon and hope you choose to stay with us again in the future. Best Wishes, Kelly.

6/10 Okay

Savio

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from Kelly on Aug 14, 2020
Hi Savio, Thank you for your positive review of our hotel, it is something our staff takes great pride in. Kind Regards, Kelly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Comfortable and clean room. Lovely shower. All in all a lovely stay.
Stayed 1 night in Jul 2020
Response from Kelly on Aug 14, 2020
Good Evening, Thank you for your positive review of our hotel, it is something our staff takes great pride in. We hope to see you again soon. Best Wishes, Kelly.

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
Stayed 1 night in Jun 2020
Response from Kelly on Aug 14, 2020
Good Evening, Thank you for your positive review of our hotel, it is something our staff takes great pride in. We hope to see you again soon. Best Wishes, Kelly.

2/10 Terrible

Caroline

Stayed 3 nights in Mar 2020

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome great sleep.
New hotel..basic in room facilities but perfect for a good nights sleep. No desk in the rooms if you do need to work. Great staff..can't do enough. Good shower.
Stayed 1 night in Mar 2020
Response from Sam on Mar 16, 2020
Hi Nigel Wow! Thank you very much for your positive comments. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. There's plenty of workspace downstairs - why not grab an artisan coffee or a craft beer at the same time! We hope that you will visit us again soon. Thanks again. Sam.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
terrible
No tea/Coffee facility ads machines weren't working,unable to open the windows,rooms were boiling.no breakfast as nothing was working,no car park,Bar closed at 1900
Stayed 1 night in Feb 2020
Response from Sam on Mar 16, 2020
Hi there, Thank you for your candid response. We apologise that your recent stay did not meet expectations. We're a budget hotel with basic room facilities, but perfect for a great nights sleep! The A/C is off now we've got some heat into our new hotel rooms, the coffee machine is in good working order, the bar is open till late and on-site car parking is coming soon. We hope you will give us another try. Thanks again. Sam.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Room was clean. Reception staff friendly. Aircon did not work- 2 calls to reception without anyone coming to sort it out. Had to open the window resulting in interrupted sleep due to traffic noise. Breakfast good.
Stayed 1 night in Jul 2019

2/10 Terrible

Fabian Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel no existe
El hotel no existe, pues aun esta en construcción. Tubimos que buscar alojamiento por nuestra cuenta y se complico porque en la ciudad se desarrollaba un evebto internacional al cual asistimos. Muy Desprolijo la pagina y mas el hotel por ofrecer algo que no existe
Stayed 3 nights in Jul 2019