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Kempinski Hotel Suzhou
5.0 star property

Bayside Suzhou hotel in Suzhou Industrial Park with 3 restaurants

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Kempinski Hotel Suzhou

Staircase
Property amenity
Front of property
Lobby
Down comforters, free minibar items, in-room safe

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
The price is ￥13,981
￥16,301 total
includes taxes & fees
Sep 24 - Sep 25
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Room options

Available filters for rooms
Showing 3 of 15 rooms

View all photos for Room, Golf View (Premier Deluxe Golf King)

Room, Golf View (Premier Deluxe Golf King) | View from room

Room, Golf View (Premier Deluxe Golf King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Golf View (Executive Golf Deluxe King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Executive Golf Deluxe King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Premier Deluxe Lake View Room)

Down comforters, free minibar items, in-room safe

Twin Room, Lake View (Premier Deluxe Lake View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior
Crowne Plaza Suzhou, an IHG Hotel
Pool
Spa
Free WiFi
Restaurant
9.4 out of 10, Exceptional, (136)
The price is ￥15,204
￥17,728 total
includes taxes & fees
Sep 28 - Sep 29
Crowne Plaza Suzhou, an IHG Hotel

About the neighborhood

Map
215021, Jiangsu, Suzhou, 1 Guobin Rd, Suzhou Industrial Park

What's nearby

  • Jinji Lake - 3 min drive
  • Gate to the East - 7 min drive
  • Suzhou International Expo Center - 8 min drive
  • Suzhou Culture and Arts Center - 9 min drive
  • Suzhou Museum - 11 min drive

Getting around

  • South Ligongdi Station - 3 min drive
  • Suzhou Railway Station - 25 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 116 min drive

Restaurants

  • ‪青鹤谷 - ‬3 min drive
  • ‪哈利的酒吧 - ‬2 min drive
  • ‪凯宾斯基怡时咖啡厅 - ‬1 min walk
  • ‪俏江南 - ‬4 min drive
  • ‪叶子干锅 - ‬7 min drive

About this property

Kempinski Hotel Suzhou

Luxury eco-certified hotel located in Suzhou Industrial Park
Take advantage of a marina, a swim-up bar, and a poolside bar at Kempinski Hotel Suzhou. Treat yourself to aromatherapy, a body scrub, or a body treatment at Yang Spa, the onsite spa. At the 3 on-site restaurants, enjoy lunch, dinner, al fresco dining, and garden views. Yoga classes and fitness classes are offered at the health club; other things to do include racquetball/squash and hiking/biking. Free in-room WiFi is available to all guests, along with a grocery/convenience store and shopping on site.
You'll also find perks like:
  • An indoor pool and a children's pool, with a swim-up bar
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Express check-out, express check-in, and massage treatment rooms
  • A billiards/pool table, a vending machine, and free newspapers
Room features
All 458 individually furnished rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and deep soaking tubs
  • HDTVs with satellite channels
  • Wardrobes/closets, childcare services, and video-game consoles

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 15 km
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available for a fee: CNY 178 for adults and CNY 90 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Paulaner Restaurant
  • Seasons Cafe
  • Wang Hu Ge

Things to do

  • 10 spa tubs
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (31,646 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On the bay
  • Picnic area

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator

More

  • 1 building
  • 23 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 178 for adults and CNY 90 for children
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Children under 18 years old are not allowed in the spa without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Kempinski Suzhou
Kempinski Hotel Suzhou
Kempinski Suzhou
Kempinski Suzhou Hotel
Suzhou Kempinski
Suzhou Kempinski Hotel
Kempinski Hotel Suzhou Hotel
Kempinski Hotel Suzhou Suzhou
Kempinski Hotel Suzhou Hotel Suzhou

Frequently asked questions

Does Kempinski Hotel Suzhou have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Kempinski Hotel Suzhou?

As of Sep 23, 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel Suzhou on Sep 24, 2024 start from ￥13,981, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Suzhou pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Kempinski Hotel Suzhou?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Kempinski Hotel Suzhou?

Check-out is at noon.

Where is Kempinski Hotel Suzhou located?

This family-friendly Suzhou hotel is located near the bay, within 2 mi (3 km) of Dushu Lake and Jinji Lake. Suzhou Ferris Wheel and Couple's Retreat Garden are also within 6 mi (10 km). South Ligongdi Station is 29 minutes by foot.

Kempinski Hotel Suzhou Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 44 reviews" "
Rating 8 - Good. 13 out of 44 reviews" "
Rating 6 - Okay. 11 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb fitness club and quiet rooms
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
Stayed 2 nights in Feb 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
nice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
BUSINESS BREAK AWAY TRIP & CONFERENCE
Comfortable but far in distance from any amenities.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Not for business
Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kenpinski are great
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

4/10 Poor

JIAXING, Shanghai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as I expected.
Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but not 5 star
The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.

8/10 Good

David, New Jersey, US

Liked: Property conditions & facilities, room comfort
Kempinski Suzhou
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.

6/10 Okay

sanja

Liked: Room comfort
Disliked: Staff & service
business trip
hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.

10/10 Excellent

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.

10/10 Excellent

Denmarkian, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for my business needs.
I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.

4/10 Poor

Matt, Suzhou, Jiangsu, China

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Luxurious hotel, let down by service
Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wrong room type
we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded

6/10 Okay

YI QU

Stayed 1 night in Apr 2020

6/10 Okay

Verified traveler

Stayed 3 nights in Mar 2019

8/10 Good

SHU-CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

8/10 Good

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。

6/10 Okay

CHEN, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
号称出名的亲子酒店，可是亲子项目真很一般，室内的儿童乐园也不大，室外的儿童游玩项目也不多。酒店的其他方面还不错，就是位置比较偏，外出购物吃饭等不方便。

8/10 Good

hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

PO-LUNG, Taipei

Liked: Staff & service
Need to make a real non smoking room!
I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!