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Reviews of Hotel Neo Gubeng - Surabaya by ASTON

3 out of 5
Hotel Neo Gubeng - Surabaya by ASTON
Jl. Jawa No.17-19, Surabaya

Reviews

8.2

Very Good

Rating 10 - Excellent. 22 out of 66 reviews" "
Rating 8 - Good. 30 out of 66 reviews" "
Rating 6 - Okay. 13 out of 66 reviews" "
Rating 4 - Poor. 0 out of 66 reviews" "
Rating 2 - Terrible. 1 out of 66 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

5.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kuwat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Yoedi Soesilo on Mar 3, 2020
Dear Traveler Thank you for your nice rating us , we look forward to welcome you back again in our hotel. Best Regard, Yoedi Soesilo

8/10 Good

Li, Singapore

Traveled with family
Liked: Staff & service, property conditions & facilities
Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Stayed 5 nights in Nov 2019
Response from Yoedi on Dec 16, 2019
Dear LI Thank you for taking your valuable time to share your recent experiences with Neo Gubeng Surabaya. We are glad you are happy with our service, location and the breakfast menu that we present every morning We are heartened to learn that you are receiving hospitality from the team. We welcome you back. Greetings, Yoedi Soesilo

8/10 Good

Yuni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Stayed 1 night in Nov 2019
Response from Yoedi on Nov 28, 2019
Dear Yuni Warmest greetings from hotel NEO Gubeng Thank you for giving us a 4 stars.... we really appreciate that and hopefully you always enjoy staying at our hotel. We are happy that you are choose us during your stay at Surabaya. Again thank you very much a glowing review from a pro traveler makes our day! Thank you so much. Best regard Yoedi Soesilo

6/10 Okay

Steven, Surabaya

Business traveler
Like breakfast enough food, did not like one way location street and no karaoke.
Stayed 4 nights in Oct 2019
Response from Yoedi Soesilo on Oct 16, 2019
Dear Steven Thank you for rating us, we look forward to welcome you back again in our hotel. Best Regard, Yoedi Soesilo

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night
Stayed 1 night in Sep 2019
Response from Yoedi on Oct 8, 2019
Dear Traveler Warmest greeting from Hotel NEO Gubeng Surabaya. Thank you for your time to give a review for Hotel NEO Gubeng Surabaya. We apologize for the inconvenience regarding your information about hotel services and facilities. I will follow up this matter with engineering teams. Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. We are looking forward to serve you again in NEO Hotel Surabaya and we hope your next visit will be more pleasant. Sincerely yours Yoedi Soesilo

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2019
Response from Yoedi on Sep 30, 2019
Dear Traveler Thanks for your perfect rating us.Once again thanks & looking forward to welcoming you in your next visit Best Regard Yoedi Soesilo

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from Yoedi on Apr 8, 2019
Dear Traveler Thanks for your perfect rating us.Once again thanks & looking forward to welcoming you in your next visit Best Regard Yoedi Soesilo

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Yoedi on Mar 31, 2019
Dear Samuel Thanks for your perfect rating us.Once again thanks & looking forward to welcoming you in your next visit Best Regard Yoedi Soesilo

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.
Stayed 6 nights in Mar 2019
Response from Yoedi Soesilo on Mar 11, 2019
Dear Traveler I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during stay , Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to improved the quality of our service On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Hotel Neo Gubeng Surabaya. Sincerely Yoedi Soesilo

10/10 Excellent

HSIAO YUEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Yoedi Soesilo on Mar 12, 2019
Dear Hsiao Yueh Thank you for rating us, we look forward to welcome you back again in our hotel. Best Regard, Yoedi Soesilo

6/10 Okay

Felix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Yoedi Soesilo on Feb 5, 2019
Dear Felix Thanks for your perfect rating us.Once again thanks & looking forward to welcoming you in your next visit Best Regard Yoedi Soesilo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of food around.
Stayed 1 night in Jan 2019
Response from Yoedi Soesilo on Feb 4, 2019
Dear Traveler Thanks for your perfect rating us.Once again thanks & looking forward to welcoming you in your next visit Best Regard Yoedi Soesilo

8/10 Good

Syahidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room to stay in. Clean, Convenient and advanced.
Stayed 3 nights in Dec 2018
Response from lysander on Dec 29, 2018
Dear Syahidah Thank you for thank you for a positif feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Rendy Lysander

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from lysander on Dec 21, 2018
Dear Traveler Thank you for rating us, we look forward to welcome you back again in our hotel. Best Regard, Rendy Lysander

10/10 Excellent

noniaz, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.
Stayed 4 nights in Oct 2018
Response from Lysander on Oct 25, 2018
Dear noniaz Thank you for your nice review, we look forward to welcome you back again in our hotel. Best Regard, Rendy Lysander

8/10 Good

Richard J

Comfortable Stay
I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.
Stayed 5 nights in Aug 2018

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Lysander on Jun 29, 2018
Dear Benny Thank you for nice rating, we look forward to welcome you back again in our hotel. Best Regard, Rendy Lysander

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite OK
Quite good for the price....though not best location....very busy .
Stayed 1 night in Jun 2018
Response from Lysander on Jun 12, 2018
Dear Herbert Thank you for your nice review, we look forward to welcome you back again in our hotel. Best Regard, Rendy Lysander

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok Neo
Quite ok....good proce as well .
Stayed 1 night in May 2018
Response from Lysander on Jun 12, 2018
Dear Herbert Warmest greetings from hotel NEO Gubeng Thank you for giving us a 4 stars.... we really appreciate that and hopefully you always enjoy staying at our hotel. We are happy that you are choose us during your stay at Surabaya. Again thank you very much a glowing review from a pro traveler makes our day! Thank you so much. Best regard Rendy Lysander

8/10 Good

Nha Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay in Surabaya
Stayed 1 night in May 2018
Response from Lysander on May 19, 2018
Dear Nha Nguyen We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander

8/10 Good

Rach, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic hotel at the center of Surabaya
A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.
Stayed 1 night in Apr 2018
Response from Lysander on Apr 11, 2018
Dear Rach Thank you for your nice review, we look forward to welcome you back again in our hotel. Best Regard, Rendy Lysander

10/10 Excellent

Kto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A small hotel, with very friendly staff. Room is very spacious and clean.
Stayed 14 nights in Mar 2018
Response from Lysander on Mar 28, 2018
Dear Kto Thank you for your nice review, we look forward to welcome you back again in our hotel. Best Regard, Rendy Lysander

8/10 Good

Rachel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city center
Had an enjoyable one-night stay at Neo Gubeng Surabaya. The staff were very friendly and the room was quite spacious for the price. Linens and towels were also clean. The hotel is also situated very close to city center.
Stayed 1 night in Feb 2018
Response from Lysander on Feb 24, 2018
Dear Rachel We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Definitely recommended.
I had an amazing stay! Everything was great with the price i paid for. Breakfast was awesome, they keep the food warm all the time (i always have late breakfast so i often got cold food in other hotels). The staffs are great and friendly! The room was perfectly tidy, clean and basically you have everything you need, the room just a lil bit too small. The location was perfect!
Stayed 1 night in Jan 2018
Response from Rendy on Jan 27, 2018
Dear Clara We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... for your information we have Deluxe room with 24m' and more comfort room Sincerely Yours, Rendy Lysander Hotel Manager

8/10 Good

Richard J

Liked: Cleanliness, staff & service, room comfort
Surabaya Stay
A few restful days in Surabaya an easy 10 minute walk from Gubeng Train station. Small but adequate room. Good breakfast.
Stayed 2 nights in Aug 2017
Dear Richard J We are pleased to hear your Pleasant experience and we thank you very much for taking the time to write such a wonderful review about your recent stay in NEO Gubeng. Thank you for your honest and kind feedback and looking forward to the pleasure of welcoming you back again in the near future. My Best Regards Rendy Lysander Hotel Manager

6/10 Okay

Verified traveler

Noisy - staff start preparing breakfast (open restaurant) at 3am, 3 days the same
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Noisy ... staff made a lot of noises when preparing breakfast (rooms surround the testaurant) from 3AM on all my 3 nights stay
Stayed 2 nights in Jun 2017
"Dear, Mr/s Traveler, Thank you for taking a time to share of your experience whilst stay at neo gubeng . its so glad to hear that you’ve enjoyed , as well Your input regarding of quite noisy room especial facing to the restaurant because on 3am so many guest take sahur at our restaurant, its will be our concern to plan having small renovate to making better rooms for our customer , We are so happy to welcome you back shortly . Best Regard, Rendy Lysander Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel at reasonable price
Good points: Taxis waiting beside the hotel at all time , location near main train station (Gubeng Surabaya). Breakfast not lavish but acceptable. Friendly staff, good clean hotel like other Neo hotels elsewhere. Not so good point: quite far from eating places . Overall: Okay
Dear Traveler, Warmest greeting Hotel NEO Gubeng Surabaya. Thank you for your time to give a review for Hotel Neo Gubeng Surabaya. It was great to read your wonderfull experinces during you stay at NEO Hotel. Your comment and feedback are valuable for improving our service better in the future. we information we have room service and restaurant solution for your eating Thank you and looking forward to serve you in your next trip to Surabaya Sincerely yours Rendy Lysander Hotel Manager

6/10 Okay

halimah, malaysia

Liked: Cleanliness, room comfort
hotel location is very far from attraction place
hotel room is good and clean. please make sure your reception staff is well trained and don't let the trainee to answer guest question unless they know about it.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Room is clean, food is not so good
Response from General Manager on Dec 16, 2016
Dear Mr/s, Warmest greeting Hotel NEO Gubeng Surabaya. Thank you for your time to give a review for Hotel Neo Gubeng Surabaya. It was great to read your wonderfull experinces during you stay at NEO Hotel. Your comment and feedback are valuable for improving our service better in the future. Thank you and looking forward to serve you in your next trip to Surabaya Sincerely yours Rendy Lysander Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tsz On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is just 15 minutes walk from the city center. And just 30 minutes ride from airport to the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short working trip
This is a decent hotel if you want to stay for some days in Surabaya.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kuwat

Stayed 1 night in Dec 2022

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Je ne connaissais pas cette chaîne d’hôtel et j’ai été agréablement surpris par la qualité du service, la propreté ret confort des chambres ainsi que l’amabilité et le professionnalisme du personnel toujours prêt à rendre service comme trouver un scooter à louer ou un chauffeur pour vous accompagner . Je note cet hôtel et ne manquerais pas à y revenir ou à revenir dans l’un des nombreux autres établissements appartenant à cette enseigne
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Yoedi on Apr 29, 2019
Dear Laurence Thanks for your perfect rating us.Once again thanks & looking forward to welcoming you in your next visit Best Regard Yoedi Soesilo

6/10 Okay

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Yoedi Soesilo on Feb 12, 2019
Dear Uwe Thank you for rating us, we look forward to welcome you back again in our hotel. Best Regard, Yoedi Soesilo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
proses cek in dan cek out cepat
Stayed 1 night in Dec 2018
Response from Lysander on Dec 29, 2018
Dear Traveler Terima kasih atas ulasan anda, kami senang mendengar anda nyaman dan bahagia selama tinggal di tempat kami. Kami tunggu kedatangan anda selanjutnya Salam Rendy Lysander

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق روعة
فندق رائع جدا والخدمة والموظفين اكثر من رائعين مقارنة بالسعر يعتبر السعر متدني جدا مقارنة بجودة الفندق
Stayed 1 night in Oct 2018
Response from Lysander on Nov 10, 2018
Dear Traveler Thanks for your perfect rating us.Once again thanks & looking forward to welcoming you in your next visit Best Regart Rendy Lysander

6/10 Okay

Paul, Toulouse

Liked: Staff & service, property conditions & facilities, room comfort
Personnel très accueillant. Alarme en pleine nuit, accidentelle certes mais branle bas de combat. Nettoyage des chambres correct mais le sol colle encore après le passage de la serpillière. .
Stayed 2 nights in Jul 2018

10/10 Excellent

Sohyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cozy room
Freindly staff cozy and clean room. But I orderd lunch, it took about 30 minutes. I didn’t have enough time to get on the train.
Stayed 1 night in Jun 2018
Response from Lysander on Jun 12, 2018
Dear Sohyun, Warmest greeting from Hotel NEO Gubeng Surabaya. Thank you for your time to give a review for Hotel NEO Gubeng Surabaya. We apologize for the inconvenience regarding your information about hotel services . Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. We are looking forward to serve you again in NEO Hotel Surabaya and we hope your next visit will be more pleasant. Sincerely yours Rendy Lysander