On behalf of the entire hotel team, I want to thank you Yoko for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
8/10 (良い)
Sam、Yokohama, Japan
2018 年 10 月 14 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very good to access from the airport. Very clean to stay the hotel.
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!
10/10 (非常に良い)
bernadette
2024 年 5 月 19 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff where friendly and the shuttle leaving for the airport on time
bernadette
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!
10/10 (非常に良い)
Zuhal
家族旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice hotel and the front desk was very kind and nice I will go there again
Zuhal
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!
10/10 (非常に良い)
Lisa
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was close to the airport.
Lisa
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!
10/10 (非常に良い)
Lawrence
2024 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff member at front desk was very welcoming and helpful. Room and bathroom was really clean.
Lawrence
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!
10/10 (非常に良い)
Alejandro
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
B
Alejandro
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!
8/10 (良い)
Neyl
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Keep up maintenance
Neyl
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Neyl,Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!
10/10 (非常に良い)
Tracey
2024 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tracey
2024 年 3 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Tracy,Thank you for taking the time to leave your wonderful rating of the Fairfield Inn near IAD. We appreciate you choosing us to be your host and hop to see you again soon. Safe travels!
8/10 (良い)
Jody
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス
Jody
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Jody,Thank you for taking the time to leave your rating of the Fairfield Inn near IAD. We'd love to know how we can improve our services for the future. If you have any comments you'd like to share, we are all ears!
8/10 (良い)
Sally
2024 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス
Sally
2024 年 4 月に 2 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Sally,Thank you for taking the time to leave your rating of the Fairfield Inn near IAD. We'd love to know how we can improve our services for the future. If you have any comments you'd like to share, we are all ears!
10/10 (非常に良い)
Joshua
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Joshua
2024 年 3 月に 3 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!
10/10 (非常に良い)
K
カップルで旅行
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located just north of the airport. The front desk staff was exceptionally nice and helpful. Would stay there again.
K
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi K,Thank you for the wonderful feedback! I know there are many Marriott hotels near IAD, and I greatly appreciate you choosing us to be your host. We hope to see you again in the future!
10/10 (非常に良い)
Tony
家族旅行
2024 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the airport, clean, and the staff was excellent. Great breakfast in the morning. Restaurant was next door, walking right through the parking lot.
Tony
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Tony,Thank you for the wonderful feedback! I know there are many Marriott hotels near IAD, and I greatly appreciate you choosing us to be your host. We hope to see you again in the future!
10/10 (非常に良い)
Mark
2024 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mark
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Mark,Thank you for the fantastic rating! I know there are many Marriott hotels near IAD, and I greatly appreciate you choosing us to be your host. We hope to see you again in the future!
10/10 (非常に良い)
Joseph
家族旅行
2024 年 4 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The facility was very clean and the staff was extremely helpful. The only downside was the small bathroom. Plus the interior lighting in the hallways seemed really dim.
Joseph
2024 年 4 月に 2 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Joseph,Thank you for the wonderful feedback! We are always looking for ways to improve our guests experience. I know there are many Marriott hotels near IAD, and I greatly appreciate you choosing us to be your host. We hope to see you again in the future!
10/10 (非常に良い)
Merritt
家族旅行
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a great place to stay near Dulles. The food was only average, but everything else was great.
Merritt
2024 年 4 月に 2 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you Merritt for choosing to stay with us near IAD! We're delighted to hear that you enjoyed your overall experience with us. Your feedback about the food is valuable to us, and we'll certainly take it into consideration as we strive to improve. We hope to welcome you back soon for another great stay!
10/10 (非常に良い)
Andrew
2024 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice facility
Andrew
2024 年 4 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you so much for your kind review! We're delighted to hear that you enjoyed the convenience of parking your car securely with us and that you found our breakfast offerings to your satisfaction. It's fantastic to know that you had a great experience during your visit at IAD overall and that you would choose to stay with us again. We look forward to welcoming you back on your next visit!
8/10 (良い)
Yahya
2024 年 4 月 8 日
Yahya
2024 年 4 月に 2 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you Yahya for taking the time to leave your incredible review of the Fairfield Inn Dulles! We are glad to see you enjoyed your stay near IAD. We hope to host you again soon!
10/10 (非常に良い)
sameh、Palm Harbor
2024 年 4 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We booked many times. Very convenient close to the airport. With a shuttle service staff polite
sameh
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Sameh!Thank you for taking the time to leave your incredible review of the Fairfield Inn Dulles! We are glad to see you enjoyed your stay near IAD and the complimentary and convenient airport shuttle service. We look forward to welcoming you back again soon!
10/10 (非常に良い)
Sylvie
2024 年 4 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff
Sylvie
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Sylvie,Thank you for taking the time to leave your review of the Fairfield Inn Dulles! We are glad to see you enjoyed your stay near IAD and our staff was able to make your stay a memorable one. We hope to host you again soon!
10/10 (非常に良い)
Eungsik
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
Eungsik
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 1 日)
On behalf of the entire hotel team, I want to thank you Eungsik for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 (良い)
Sandrine
家族旅行
2024 年 3 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
À lot of clients at the front desk and only one person for helping…about 9:30 PM. It took a long time for check-in… and above all, the free shuttle for the airport was full at 6 AM and 6:30 AM. We had no choice to choose the one of 5:30 AM
Sandrine
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 1 日)
On behalf of the entire hotel team, I want to thank you Sandrine for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Rod
カップルで旅行
2024 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very professional staff and nice clean building
Rod
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Rod for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 (良い)
Patricia
2024 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The employees were great. No hot water in the sink in my room. Shuttle service to airport every 30 minutes. There was a free breakfast but I left before it opened. No coffee/tea downstairs available. No tea in room.
Patricia
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Patricia for sharing about your experience. I apologize foe you not having hot water in the sink and no coffee or tea available. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Damilola
2024 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient
Damilola
2024 年 3 月に 3 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Damilola for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
8/10 (良い)
Eugenio
2024 年 3 月 21 日
良かった点 : 清潔度
Dd
Eugenio
2024 年 2 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Eugenio for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Andre
2024 年 3 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Andre
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 15 日)
On behalf of the entire hotel team, I want to thank you Andre for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Kristen、Lexington
2024 年 3 月 14 日
Kristen
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 4 日)
On behalf of the entire hotel team, I want to thank you Kristen for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Catherine、STAFFORD
家族旅行
2024 年 3 月 12 日
良かった点 : スタッフとサービス、設備とサービス
Provides a shuttle service to Dulles airport. Has complimentary breakfast.
Catherine
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 13 日)
On behalf of the entire hotel team, I want to thank you Catherine for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Andrew
2024 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Andrew
2024 年 3 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 3 月 9 日)
On behalf of the entire hotel team, I want to thank you Andrew for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
2/10 (非常に不満)
David
2024 年 3 月 3 日
David
2024 年 3 月に 2 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you, David, for taking the time to leave a rating following your recent stay with us. We appreciate all feedback, as it helps us to continually improve our services and guest experience.We're sorry to see that your experience did not meet your expectations, and we would value the opportunity to learn more about your concerns. If there are specific issues you encountered during your stay that you would like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Our goal is to ensure that every guest has a comfortable and enjoyable stay with us, and we regret if we fell short in any way during your visit. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.
10/10 (非常に良い)
sameh、Palm Harbor
家族旅行, グループ旅行
2024 年 2 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
3 times so far
sameh
2024 年 2 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 2 月 23 日)
On behalf of the entire hotel team, I want to thank you Sameh for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Kerry
出張
2024 年 2 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Nice
Many nice touches, such as music playing when you enter the room and a chocolate fountain in the lobby.
Kerry
2024 年 2 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi Kerry,Thank you for the amazing review! We are glad that you enjoyed your stay with us. We hope to host you again in the future!
10/10 (非常に良い)
James
2024 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good way to begin a vacation
Great stay and wonderful breakfast for easy connection to Dulles airport.
James
2024 年 2 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi James,Thank you so much for sharing your feedback about your stay at the Fairfield Inn at Dulles Airport! We are happy to see that you enjoyed your stay. We hope to host you again in the future. Enjoy your vacation!
10/10 (非常に良い)
Mia Sharleen
2024 年 2 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Mia Sharleen
2024 年 2 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 2 月 16 日)
On behalf of the entire hotel team, I want to thank you Mia for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
6/10 (普通)
Fernando
2024 年 2 月 6 日
Fernando
2024 年 2 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you Fernando for taking the time to leave your rating! If you have any feedback you'd like to share on how we can improve, we're all ears. We hope to host you the next time you're in the Dulles area. Safe Travels!
10/10 (非常に良い)
Shirley
2024 年 2 月 5 日
Shirley
2024 年 2 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Shirley for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
10/10 (非常に良い)
Nova
2024 年 2 月 2 日
Nova
2024 年 2 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Nova for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Jagadeesh
家族旅行
2024 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Jagadeesh
2024 年 1 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you for the great rating! We hope to see you again next time your travels bring you to the IAD area.
10/10 (非常に良い)
Miguel Angel
カップルで旅行
2024 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good
Miguel Angel
2024 年 1 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you for the great rating! We hope to see you again next time your travels bring you to the IAD area.
10/10 (非常に良い)
sean
2024 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
sean
2024 年 1 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 1 月 30 日)
On behalf of the entire hotel team, I want to thank you Sean for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Roderick、Crozet
2024 年 1 月 24 日
Roderick
2024 年 1 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Roderick for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
michael
2024 年 1 月 23 日
michael
2024 年 1 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 1 月 24 日)
On behalf of the entire hotel team, I want to thank you Michael for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 (非常に良い)
Kevin
2024 年 1 月 21 日
Kevin
2024 年 1 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for the great rating! We would love to know more about what made your stay a 5/5. Wishing you safe travels!
4/10 (不満)
Michal
2024 年 1 月 19 日
Wasn’t told and nowhere confirmed where to stand for the shuttle car. I waited a full hour in the cold until I called the front desk. Upon arrival I was frozen and there was no hot water for tea and waiting for the front desk felt like eternity.
Michal
2024 年 1 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you Michael for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to wait for the shuttle in the cold without clear instructions. Your feedback is invaluable, and we will address this issue to ensure it doesn't happen again.We also apologize for the lack of hot water for tea and the delay in addressing your concerns at the front desk. This is not the level of service we aim to provide, and we appreciate your patience.Once again, we apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services.