フロント

フェアフィールド イン & スイート バイ マリオット アット ダレス エアポートの口コミ

2.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1001 件の口コミ中 644 件が非常に良い" "
評価 8 - 1001 件の口コミ中 259 件が良い" "
評価 6 - 1001 件の口コミ中 60 件が普通" "
評価 4 - 1001 件の口コミ中 18 件が不満" "
評価 2 - 1001 件の口コミ中 20 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Yoko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2023 年 9 月 14 日)
On behalf of the entire hotel team, I want to thank you Yoko for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Sam、Yokohama, Japan

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very good to access from the airport. Very clean to stay the hotel.
2018 年 10 月に 1 泊滞在

8/10 (良い)

suchan、tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
口コミほどではない
あらかじめ口コミを読んでいたので空港の迎えに不安がありましたが、連絡せずとも迎えのシャトルはホテルピックアップポイントにやってきて、スタッフも丁寧でまったく問題ありませんでした。クリスマスなのでホテルの機能に心配がありましたが、こちらもまったく問題なく、むしろ丁寧に対応していただき、さすがマリオット系列だと思いました。この地域は高級ホテルでとWi-Fiが有料のところが多い中、Wi-Fi無料、朝食無料で大変素晴らしいと思います。ぜひ、みなさんにお薦めしたいです
2017 年 12 月に 1 泊滞在

10/10 (非常に良い)

HIROYUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
シャトルバス
空港とのシャトルバスがあり便利でした。

8/10 (良い)

宿泊されたお客様

まあ快適なホテル
空港近くで、ホテルのシャトルバスもあるので便利。 周りには特に何もないので、空港で済ませてくる必要があります。 部屋は清潔感があり快適。ただし、使用した部屋にはバスタブがなくシャワーのみ。

10/10 (非常に良い)

sai

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the stay.
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!

10/10 (非常に良い)

bernadette

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff where friendly and the shuttle leaving for the airport on time
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!

10/10 (非常に良い)

Zuhal

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice hotel and the front desk was very kind and nice I will go there again
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was close to the airport.
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!

10/10 (非常に良い)

Lawrence

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff member at front desk was very welcoming and helpful. Room and bathroom was really clean.
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!

10/10 (非常に良い)

Alejandro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
B
2024 年 5 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!

8/10 (良い)

Neyl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Keep up maintenance
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Neyl,Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!

10/10 (非常に良い)

Tracey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Tracy,Thank you for taking the time to leave your wonderful rating of the Fairfield Inn near IAD. We appreciate you choosing us to be your host and hop to see you again soon. Safe travels!

8/10 (良い)

Jody

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Jody,Thank you for taking the time to leave your rating of the Fairfield Inn near IAD. We'd love to know how we can improve our services for the future. If you have any comments you'd like to share, we are all ears!

8/10 (良い)

Sally

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Sally,Thank you for taking the time to leave your rating of the Fairfield Inn near IAD. We'd love to know how we can improve our services for the future. If you have any comments you'd like to share, we are all ears!

10/10 (非常に良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello, Thank you for your kind rating and constructive feedback. We hope that you enjoyed your stay with us at the Fairfield Inn near IAD. We hope to see you again soon. Safe travels!

10/10 (非常に良い)

K

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located just north of the airport. The front desk staff was exceptionally nice and helpful. Would stay there again.
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi K,Thank you for the wonderful feedback! I know there are many Marriott hotels near IAD, and I greatly appreciate you choosing us to be your host. We hope to see you again in the future!

10/10 (非常に良い)

Tony

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the airport, clean, and the staff was excellent. Great breakfast in the morning. Restaurant was next door, walking right through the parking lot.
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Tony,Thank you for the wonderful feedback! I know there are many Marriott hotels near IAD, and I greatly appreciate you choosing us to be your host. We hope to see you again in the future!

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Mark,Thank you for the fantastic rating! I know there are many Marriott hotels near IAD, and I greatly appreciate you choosing us to be your host. We hope to see you again in the future!

10/10 (非常に良い)

Joseph

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The facility was very clean and the staff was extremely helpful. The only downside was the small bathroom. Plus the interior lighting in the hallways seemed really dim.
2024 年 4 月に 2 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Joseph,Thank you for the wonderful feedback! We are always looking for ways to improve our guests experience. I know there are many Marriott hotels near IAD, and I greatly appreciate you choosing us to be your host. We hope to see you again in the future!

10/10 (非常に良い)

Merritt

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a great place to stay near Dulles. The food was only average, but everything else was great.
2024 年 4 月に 2 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you Merritt for choosing to stay with us near IAD! We're delighted to hear that you enjoyed your overall experience with us. Your feedback about the food is valuable to us, and we'll certainly take it into consideration as we strive to improve. We hope to welcome you back soon for another great stay!

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice facility
2024 年 4 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you so much for your kind review! We're delighted to hear that you enjoyed the convenience of parking your car securely with us and that you found our breakfast offerings to your satisfaction. It's fantastic to know that you had a great experience during your visit at IAD overall and that you would choose to stay with us again. We look forward to welcoming you back on your next visit!

8/10 (良い)

Yahya

2024 年 4 月に 2 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you Yahya for taking the time to leave your incredible review of the Fairfield Inn Dulles! We are glad to see you enjoyed your stay near IAD. We hope to host you again soon!

10/10 (非常に良い)

sameh、Palm Harbor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We booked many times. Very convenient close to the airport. With a shuttle service staff polite
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Sameh!Thank you for taking the time to leave your incredible review of the Fairfield Inn Dulles! We are glad to see you enjoyed your stay near IAD and the complimentary and convenient airport shuttle service. We look forward to welcoming you back again soon!

10/10 (非常に良い)

Sylvie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff
2024 年 4 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Sylvie,Thank you for taking the time to leave your review of the Fairfield Inn Dulles! We are glad to see you enjoyed your stay near IAD and our staff was able to make your stay a memorable one. We hope to host you again soon!

10/10 (非常に良い)

Eungsik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 1 日)
On behalf of the entire hotel team, I want to thank you Eungsik for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 (良い)

Sandrine

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
À lot of clients at the front desk and only one person for helping…about 9:30 PM. It took a long time for check-in… and above all, the free shuttle for the airport was full at 6 AM and 6:30 AM. We had no choice to choose the one of 5:30 AM
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 1 日)
On behalf of the entire hotel team, I want to thank you Sandrine for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Rod

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very professional staff and nice clean building
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Rod for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 (良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The employees were great. No hot water in the sink in my room. Shuttle service to airport every 30 minutes. There was a free breakfast but I left before it opened. No coffee/tea downstairs available. No tea in room.
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Patricia for sharing about your experience. I apologize foe you not having hot water in the sink and no coffee or tea available. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Damilola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient
2024 年 3 月に 3 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Damilola for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 (良い)

Eugenio

良かった点 : 清潔度
Dd
2024 年 2 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Eugenio for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Andre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 15 日)
On behalf of the entire hotel team, I want to thank you Andre for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Kristen、Lexington

2024 年 3 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 4 月 4 日)
On behalf of the entire hotel team, I want to thank you Kristen for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Catherine、STAFFORD

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Provides a shuttle service to Dulles airport. Has complimentary breakfast.
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 13 日)
On behalf of the entire hotel team, I want to thank you Catherine for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 3 月 9 日)
On behalf of the entire hotel team, I want to thank you Andrew for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 (非常に不満)

David

2024 年 3 月に 2 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you, David, for taking the time to leave a rating following your recent stay with us. We appreciate all feedback, as it helps us to continually improve our services and guest experience.We're sorry to see that your experience did not meet your expectations, and we would value the opportunity to learn more about your concerns. If there are specific issues you encountered during your stay that you would like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Our goal is to ensure that every guest has a comfortable and enjoyable stay with us, and we regret if we fell short in any way during your visit. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.

10/10 (非常に良い)

sameh、Palm Harbor

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
3 times so far
2024 年 2 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 2 月 23 日)
On behalf of the entire hotel team, I want to thank you Sameh for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Kerry

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Nice
Many nice touches, such as music playing when you enter the room and a chocolate fountain in the lobby.
2024 年 2 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi Kerry,Thank you for the amazing review! We are glad that you enjoyed your stay with us. We hope to host you again in the future!

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good way to begin a vacation
Great stay and wonderful breakfast for easy connection to Dulles airport.
2024 年 2 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 21 日)
Hi James,Thank you so much for sharing your feedback about your stay at the Fairfield Inn at Dulles Airport! We are happy to see that you enjoyed your stay. We hope to host you again in the future. Enjoy your vacation!

10/10 (非常に良い)

Mia Sharleen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 2 月 16 日)
On behalf of the entire hotel team, I want to thank you Mia for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered at IAD. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 (普通)

Fernando

2024 年 2 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you Fernando for taking the time to leave your rating! If you have any feedback you'd like to share on how we can improve, we're all ears. We hope to host you the next time you're in the Dulles area. Safe Travels!

10/10 (非常に良い)

Shirley

2024 年 2 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Shirley for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Nova

2024 年 2 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Nova for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Jagadeesh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you for the great rating! We hope to see you again next time your travels bring you to the IAD area.

10/10 (非常に良い)

Miguel Angel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good
2024 年 1 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you for the great rating! We hope to see you again next time your travels bring you to the IAD area.

10/10 (非常に良い)

sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Jessica Alfaroからの返信 (投稿日 : 2024 年 1 月 30 日)
On behalf of the entire hotel team, I want to thank you Sean for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Roderick、Crozet

2024 年 1 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 3 月 25 日)
On behalf of the entire hotel team, I want to thank you Roderick for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

michael

2024 年 1 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 1 月 24 日)
On behalf of the entire hotel team, I want to thank you Michael for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 (非常に良い)

Kevin

2024 年 1 月に 1 泊滞在
Jessica R., Salesからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for the great rating! We would love to know more about what made your stay a 5/5. Wishing you safe travels!

4/10 (不満)

Michal

Wasn’t told and nowhere confirmed where to stand for the shuttle car. I waited a full hour in the cold until I called the front desk. Upon arrival I was frozen and there was no hot water for tea and waiting for the front desk felt like eternity.
2024 年 1 月に 1 泊滞在
Jessica Aからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you Michael for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to wait for the shuttle in the cold without clear instructions. Your feedback is invaluable, and we will address this issue to ensure it doesn't happen again.We also apologize for the lack of hot water for tea and the delay in addressing your concerns at the front desk. This is not the level of service we aim to provide, and we appreciate your patience.Once again, we apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services.